Razer Support

I lost the USB dongle for my Razer Wolverine V2 Pro. How can I get a replacement?

Hello got Razer Blade 18" (2025) | RZ09-0529 at the start of the summer, most of the time it’s connected to LG OLED77C5 via HDMI 2.1 and everything works great at 4k HDR 144hz, but my system just keeps randomly crashing/rebooting during gaming or just watching youtube videos or twitch. It happens absolutely random, i can game for 4 or more hours straight with heavy GPU usage with no restarts/crashes or it restarts twice in just 1 hour with no heavy usage of GPU or CPU. I have updated all drivers i could, updated BIOS and everything provided on razer website for my model, i have tried turning off any CPU and GPU overclocking and it still keeps happening. I installed the whocrashed soft and it shows nothing on this reboots.  AIso i dont have any other apps working in background except for synapse and other razer products.

The tilt base on my iskur v1 broke recently, as well as my right arm rest, due to moving. Unsure if i need a new tube, it rises and drops fine. Unsure of what to do, razercare refused to recognize my serial number, and I dont wanna get rid of the chair.

В игре Rust не работает  THX,  раньше такого не было, античит определяет  его как угрозу, если свернуть игру в окно, все работает, но при переключении обратно на игру, звук становится прежним, и не работает THX, 

So, recently my nari essential, would still work and get recognized by S4, but when i click on it, theres nothing.Is there any fix?It shows up fine here.  Am currently on Win 11 Insider,S4 Version 4.0.86.2509180334

Hi I would like to putchase a replacement of the base of my gaming chair RZ38-02770300

This had already happen with another v4 mouse and they are both black but what happens is when i plug the usb in the mouse it sort of kills the mouse and dongle and doesn’t allow the mouse or dongle to work. For example when I had the first mouse it did the issue the same day where i plugged it into the usb and it killed the dongle and mouse from working and windows shows up a message saying usb unrecognized and i replaced it with another viper v4 mouse and it worked actually for a bit but then as of now i plugged it into to charge and it killed the dongle and mice which is so ridiculously annoying since it costs 160$ and i have to go through this problem TWICE.

I am running Windows 10 Home (version 22H2, OS build 19045.5608) on the following PC:Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz   3.50 GHzInstalled RAM    16.0 GB (15.9 GB usable)System type    64-bit operating system, x64-based processor I have started getting the following error message from Razer Synapse Chroma Visualizer:Windows Dynamic Lighting is currently controlling your device’s lighting. To disable this feature, go to Synapse Settings.”The link to Synapse Settings does not work.There appears to be a second error message behind this but I cannot click to remove the first one:How do I turn off Windows Dynamic Lighting? My keyboard (a Razer Ornata Chroma) is now lit up like a Christmas tree because I can’t turn off the default lighting cycle.

Recentemente troquei de celular, e perdi meu número antigo de telefone que está vinculado a essa conta, como consigo trocar o número antigo aqui da razer pelo novo, para continuar fazendo as compras? 

I need some help why is my Razer edge wifi edition. The WIFI is no longer working please help me if how to solve the problem.. 

Hello Razer.Due to a recent update to the game related to anticheat, Razer Synapse 4 can no longer detect Phantasy Star Online 2: New Genesis as the actual executable for the game was moved from “(game install folder)\PHANTASYSTARONLINE2_NA_STEAM\pso2_bin\” to “(game install folder)\PHANTASYSTARONLINE2_NA_STEAM\pso2_bin\sub\”.Please fix it ASAP.

PRECISO DE AJUDA COM A AUTENTICAÇÃO DE DOIS FATORES, MEU EMAIL CADASTRADO FOI ERRADO E AGORA NÃO CONSIGO PEGAR O CODIGO, ME AJUDEM POR FAVOR.

How do I change my phone number? The old phone number is no longer active.

The biggest issue Im facing right now is that when I click on the 7.1 Surround sound output device it plays no audio at all Im forced to use the default option, it worked properly for 2 weeks and all of a sudden it just stopped working, I have a legit license that came with the headphones too. I uninstalled and reinstalled the app already and it worked for a day or two but again today its giving me no sound when I use the 7.1 output device. The mic always resets to 0 volume every time I turn the headphones off for the night I have to launch the fuckass app filled with bloatware. The base audio of these headphones are genuinely dogshit you HAVE to make a custom eq profile AND turn on surround sound which doesnt work half the time just to have the middest audio experience, so PLEASE for the love of god tune your headphones better by defaultI can go on and on about the issues I have because the software is genuinely so incompetent I always end up opening the synapse app when all I want to

I just recieved my chair. During assymble I noticed that on one side of the backrest, a bracket is missing. How I get a extra bracket?  

I honestly cannot believe this is the level of repair quality being provided by Razer. I paid for a bent chassis repair and repeatedly emphasised to Razer that I wanted the repair done properly, because the chassis condition was my main concern. After an extremely slow support process, long response times and being without my laptop for an extended period, the device was finally returned to me….only for it to come back not even sitting flat on a desk. The laptop physically wobbles on a completely flat surface. For a company positioning itself as a premium gaming brand, returning a “repaired” laptop in this condition is embarrassing. What makes this even worse is that this was a paid repair. I specifically paid to have the chassis professionally fixed, yet the device now feels like it was either poorly assembled, improperly inspected, or simply rushed through the repair process. The communication throughout the entire experience has also been terrible. Responses take far too long, updat

I recently updated my bios. And now at windows login my huntsman mini doesn’t type. I can still use it to enter into my bios. I also can type with it if I use Fn+U to put it into gaming mode. Once I login and load synapse then it functions properly. I have uninstalled and reinstalled drivers and synapse. Any clue as to what would be causing this.

After installing/updating Synapse 4 on my Razer Blade 15, my Fn shortcuts stopped working properly (media controls, brightness/display keys, etc.).I’ve already:Uninstalled/reinstalled Synapse Restarted multiple times Updated Windows/driversNothing fixed it. Regular keyboard keys still work, just the Fn functions are broken.

I bought some Razer products in RazerStore London a bit ago (22 days ago) and I have yet to receive my Razer Silver or my promo code for the 007 First Light Espresso suit. Can anyone help?

I’ve tried everything out for these two mouses, I’ve concluded that the dongle is fried. Saw that the original OEM razer dongle is out of stock, looking to see if I can source a new dongle.

So it’s embarrassing but I somehow lost my mic and I can’t find it. Is there any way I can get original mic for my headset? I searched everywhere but stull can’t find it, maybe I threw it to the trash but accident but I don't think so.

I have a Razer Blackshark V2 and my dog got ahold of the microphone and chewed it. I was wondering if Razer could send a replacement or if anyone new of a good aftermarket mic they could reccommend

Hi I have recently purchased a Razer blackshark v2 X and when trying to register the warranty it is saying product number not recognised. I have checked for typos and letters / number. Could you assist in registering this warranty please. Thanks Harry 

i have the black shark v3 pro connected to my ps5 through the dongle they are connected but no audio comes through the headset, i’ve checked all settings reset everything reconnected and still no audio, everything was working i took headset off and came back less then 1 minute later and no audio was playing, bluetooth audio works 

Hello, I’ve lost my old phone number and cannot verify to change my number.