Razer Support

Hello,Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

Trying to sign up for the Razer AVA Beta through Cortex. I do the system check, and it’s telling me that my CPU doesn’t meet the minimum requirements. It’s an AMD Ryzen 7 9800X3D 8-Core Processor. I’m pretty sure it meets the requirements. Is this a bug, or what?

I tried the power 10 seconds unplug , but boot. I also tried externa monitor. This did change some behavior in that the laptop screen didnt backligh and turn on and off any longer. Like it switched to external, but still can boot.

Hi everyone, I just bought a Razer BlackWidow V4 Pro and now I ran out of usb ports on my laptop (I use it as a work/gaming station). I need exactly 1 more port for the headphones and I tried using the USB type A port from the keyboard and it doesn’t work. I tried with headphones, another Razer mouse and a webcam and nothing works. Can someone please tell me if there’s a setting somewhere to enable this or my keyboard is not working fine? Thank you

When paired to Bluetooth, headset will cease functioning when I start any games approximately 30 seconds in. I’ve repaired, reset. This occurs on my rog ally x

Good morning I recently received my Hammerhead V3 x Hyperspeed headphones that I use on my PS5 (the box is plugged in as a dongle). Until yesterday, everything was working but this evening I have a problem: I no longer have sound. When I tap the earbud 3 times to switch from Bluetooth to Hyperspeed, I have the game sound for half a second and then no sound.In the PS5 settings, I switched all audio to headphones that display as connected. I have battery in the headphones since the box lights green.Could anyone help me and explain how to fix this?I would be very grateful to youThank you very muchSincerely

After updating my mouse to the latest firmware, the side buttons (mb 4 & mb 5) have stopped working on the left hand side of my mouse. The only fix I can find for this is to swap the mouse into left handed mode which has now permanently swapped my left and right click over and has for some reason disabled the backspace button on my Razer keybaord and cannot be fixed through Synapse. 

Hi! I have Razer Pro Type  keyboard and one of the spacebar support clips from right side was loose and it tended to slip off the metal bar and was falling from the cross housing. It was pretty hard to put it back, and once I have putting it back to the metal space support bar it just went off that I haven’t been able to find it. Where can I purchase replacement support? Is there any 3d printable model for it if replacement parts are not available?Thank you very much!

I’m experiencing a strange battery drain issue with my Razer Viper V4 Pro. I charged it to 100%, and turn it off the mouse for a while. When I turned it back on, the battery had dropped to 80%.Is it normal for the battery to drain this much while the mouse is completely powered off? Has anyone else encountered this or found a fix? i already update to the new firmware v1.02.01_r2Thanks in advance!

I’ve had many cases with the support team by now, they have sent me 5 keyboards or so, all of them doing the same.We finally agreed on a new type of keyboard a huntsman instead.But the shipping department failed and sent me yet another blackwidow.. I am really just wondering, how the F can the product be so bad?! Why is it this faulty, over time it gets even worse..

Razer bsk v3 pro dongle can use for bsk v3 35k ?

I’m experiencing a serious display issue on my laptop that has progressively become worse over time.At first, a single flickering line appeared at the very bottom of the screen. After some time, more flickering lines started appearing in the lower area of the display. Later, a horizontal band in the middle of the screen also began flickering.Eventually, the entire lower half of the screen stopped displaying properly. Interestingly, when the screen shows bright or white content, the display becomes partially usable again and even the previously black lower area appears more normal. However, on dark backgrounds, the lower half becomes almost completely black or heavily distorted.Recently the issue has become worse — now even on fully white or bright screens the lower half is no longer displayed correctly. If I switch back to a dark screen, the problem immediately returns.This issue is also visible in the BIOS screen, so it does not appear to be related to Windows, drivers, or software.Ad

I have purchased a new Blackshark v2 X version 3.5mm, the product is activated, but I do not understand where I can get the 7.1 Surround Sound activation code. There are no new messages in my inbox

My mice isn’t working and i want to replace the pcb or the sensor that isn’t working, but i don’t know where to buy it.

Razer Wolverine V3 Tournament Edition Wired started malfunctioning while playing games today, response slowed, then stick drift happened, then it just turned off. It is nearly brand new, bought it in February of this year, doesnt even have any grime build up yet. Wont turn back on, have tried all usb ports, have tried all solutions found in google searches. USB cable is snug as a bug in a rug, but that didnt stop me from seeing if it was loose and checking to see if it needed a certain angle or something, it didnt. Flat out stopped working, wont turn back on. I use it on PC and my other controllers still work so its just this one.

I had bought the Razer Barracuda X headset and lost the dongle while moving, is there anyway to get a replacement ?

Hey y’all!I recently discovered the dongle for my Turret mouse and keyboard is missing. Due to cats, I believe there is very little chance of it ever being found again. How can I go about getting a replacement? I didn’t see one available on the replacement product section of the webpage.Thanks!

Hi, i’ve been trying to get support for this issue for a long time and i did recieve a response finally, but it didn’t actually address my problem.  Instead of Renewing the ticket, i decided to try elsewhere.    I own this stream controller, the original one with more controls that was like a loupedeck live.     I don’t know if this problem affects anything other than my device.   The razer synapse plugin for this thing stopped working when i updated to synapse 4, so meaning that it’s unable to communicate with anything of my razer products.   it works as intended with everything else that i use with it, but no synapse functionality at all.   i don’t have any way of testing the other razer plugins, but i would just assume they haven’t been maintained either.   This has been an issue for so long.   reverting back to a previous version of synapse seems to be intentionally prevented, which i consider to be pretty shady development tactics.  i wonder idly what would motivate razer to bully

Здравствуйте, при регистрации серийного номера наушников возникает ошибка, и система сообщает, что серийный номер уже зарегистрирован.

I noticed that, after the initial driver updates and after opening the box: Adjusting the the thermal throttling definitely changed how the computer reacts, as well as prevents the system crash that randomly happens when the pickiness decides to restart the Kernal permissions.  

I know my gamepad is an older version but is there anyway to upgrade this PC keypad so it no longer lags?

Hello,I’m having an issue with Virtual Ring Light. When I try to launch the application, it either doesn’t open or asks me to register my product even though I have already registered it on the official website.Here’s what I’ve tried so far:Restarting my computer Reinstalling the software Checking my internet connection Logging back into my accountThe issue still persists.Has anyone experienced this problem or found a solution?Thanks in advance for your help!

I’ve been using a Razer Tartarus for about 3 years now and am absolutely loving it - it’s a great device that is extremely customizable via Synapse and saves a lot of unnecessary wrist-flicking with the mouse. I haven’t had any issues with it whatsoever… until now. I recently downloaded Diablo IV. I had played Diablo and Diablo II back in the day on a mouse and keyboard, and it was fine at the time because it was all I knew, but I played Diablo III on console and the controller actually felt better than just mouse and keyboard, although there were certain things that were a pain to do. With Diablo IV, I’ve reverted to the PC. I tried playing Diablo IV with the mouse and keyboard and it just felt… off… having to click to move. Sadly, for whatever reason, Diablo IV does not currently support WASD movement, so my current options are either (i) play on my mouse and keyboard (using my mouse to click where I want to go) or (ii) hook up one of my controllers to my PC and play that way. Howeve

I am writing to report a critical issue caused by a recent firmware update for my Razer mouse. Immediately after installing the update, the device became unusable. The cursor now moves slowly and erratically in a diagonal direction on its own, without any user input, making normal operation impossible.Prior to the firmware update, the mouse was functioning perfectly with no hardware or performance issues. I have attempted basic troubleshooting steps including reconnecting the device, restarting my system, testing on another computer, and reinstalling drivers, but the issue persists. This strongly suggests the firmware update has corrupted the device functionality.This situation has effectively “bricked” the mouse and disrupted my work. I expect a prompt resolution, whether through a firmware rollback tool, a patch to fix the issue, or a replacement if the device cannot be restored.Please advise on the next steps as soon as possible. I am available to provide additional details such as