Razer Support

Hi everyone! I hope everything goes well.I want to register my Razer Enki. I have serial number under the chair. The problem is last 3 digits are defective and I can’t read. I have also Product number from my invoice. How can I fix this problem? I try to reach different support chats but none of them are working. Is there a mail or something else I can reach Razer? Or can you guys give me a solution? Thank you so much,Regards

Hi Razer Support,I’ve run into a small issue and hope you can help.I recently bought a Razer BlackShark V2 X White Edition headset and tried to register them on your website. But when I entered the details, I got this message: “This product is already registered.”I just bought them, so I’m a bit confused why they’re already in the system. Could you please check this and help me sort it out?

The scroll wheel on my razer viper v3 pro stopped randomly working. I tried everything to fix it but nothing seems to work.

I need to buy a replacement for my chair Model No: R238-027How can I buy it? 

Hi,I’m from Brazil and i’m trying to contact the support about a tracking issue with my mice but all i get is this message. Can someone help me?  

Hello! I mistakenly purchased THX Spatial and activated it on an old Razer account I don’t use. Could I please ask for some assistance with getting my accounts merged?

Hello Razer Support,My Razer Blade 15 Base (2021) shows a "Secure Boot Violation - Invalid signature detected. Check Secure Boot Policy in Setup" error every time Secure Boot is enabled in the BIOS. The laptop boots into Windows 11 normally only when Secure Boot is disabled.This is NOT a hardware fault - the laptop works perfectly with Secure Boot off.Device details:- Model: RZ09-0369 (Product No. RZ09-0369AG22)- Serial No.: I will provide via private message- OS: Windows 11Troubleshooting already done:- Rebuilt the Windows bootloader on the EFI partition using bcdboot (C:\Windows /s S: /f UEFI) - it completed successfully, but the violation still appears with Secure Boot enabled.- The BIOS Secure Boot menu only shows System Mode (Deployed), Vendor Keys (Active) and an Enable/Disable toggle. There is no Key Management, no Secure Boot Mode, and no option to restore or reset the Secure Boot keys.- Windows is genuine, BitLocker is off, and there is no dual-boot or third-party bootloader.T

when ever I play roblox my audio gets really loud then quiet like fluctuations then its turning on thx spatial audio even though it doesn't show it, and its really annoying if anyone has a fix without disabling audio enhancements then please tell. Im using razer blackshark v2 hyperspeed

I have lost access to my email linked to this account. I am logged in but to change the email i still need the code that goes to the old email. I can provide serial numbers, id, anything to get it back!

Iv been looking for mics for the razor barracuda x and my mic went out a few months ago id like to see if i could get a replacement if possible?

I have gift card invalid still issue after 3 days 

I do not have access to my previous number as it was closed without my consent. Please help!

I have issues with gift card code invalid 

Hello Razer Support,I own a pair of blackshark v2 x and my device has already been registered.However, i no longer have access to the activation code for the 7.1 Surround Sound software.Could you please help me retrieve or reset the activation code linked to my device?I can provide proof of purchase if needed.Thank you in advance for your help!

I have issues with gift card code invalid 

I lost the USB C dongle to my Barracuda X Chroma. how would I go about getting a replacement ? I cant but it in shop? What I should do? I bought Barracuda X Chroma in Poland. 

I have problem registering my blackshark v2 x headset It says it's already registered but I haven't tried for registration til nowI didn't buy it personally and a friend of mine bought it 2 years ago for me in United States Emirates I also have the product and it's box right now And product number and serial numberI would be pleased if any razer support can help me getting my problem fixed 

I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.

Technical Support Request: Razer Basilisk V3 X HyperSpeed - Chronic Disconnection IssueDevice Information: Model: Razer Basilisk V3 X HyperSpeed (AA Battery version). Connection Type: 2.4GHz Wireless (HyperSpeed Dongle). Condition: Used for a long period (not a new unit). Problem Description: The mouse experiences sudden disconnections. It works normally for a few seconds or minutes and then stops responding entirely. Crucially, toggling the physical power switch (OFF/ON) restores functionality immediately, but the failure repeats shortly after. Razer Synapse reports full battery life, yet the device ceases to transmit signal regardless of the reported charge.Troubleshooting Steps Taken (Summary of exhaustive testing):1. Software & Driver Diagnostics: Razer Synapse: Full reinstallation performed. Firmware checked and reported as up to date. Windows Environment: Performed a deep clean of "Ghost Drivers" in Device Manager (Show hidden devices -> Uninstalled all inactive HID-

Hi Razer team,I’d like to know if there is any official information about a future Razer Basilisk V4 or Basilisk V4 Pro. I hace a Basilisk V3 Pro, and I’m wondering whether a newer Basilisk model has been announced or is expected soon.Thank you.

При регестрации в Razer ID( Наушники Razer Blackshark V2 X Black), пишет - “Продукт уже зарегестрирован”. Что делать?

Hi I just bought a Razer Chroma addressable RGB controller but when I plug it (even without any device plugged to it) the computer tries to boot up (the fans start working for a second) and then stops. If I try again to start up it doesn't do anything at all (fans don't turn on) unless I first turn on and off the power, then the same issue occurs Motherboard: Rog Strix B450-F Gaming Power supply: Corsair CX550M 550W On a different computer the device works fine! I would like to understand what is the problem with my computer because if I just ask for a replacement I am afraid I would run into the same issue. Things I tried: I tried plugging the molex cable to all available ports on the power supply I tried changing molex cable I tried changing USB port on the motherboard I thought it could be that the power supply is not enough, but the problem persists even if I unplug the graphic card from the power supply. Does anyone have any advice or idea of what could be wrong? Thanks in a

 The mouse works normally with the wireless dongle, but whenever I connect a USB-C cable directly to the mouse, my PC immediately starts acting weird: Sometimes the whole PC shuts down instantly, like a power cut USB devices such as my headset and speakers start disconnecting/blinking The USB-C connector becomes very hot I can smell a slight burnt plastic odor from the mouse area I already tried another cable and the same thing happened. The cable itself looks fine.At this point I suspect: a short circuit inside the mouse a faulty USB-C port charging IC issue or battery/power problem Has anyone experienced this before with the Viper V3 Pro or other Razer mice?Is it safe to continue using wirelessly?Would this usually qualify for RMA/warranty?Any advice would be appreciated. Thanks.

So, every time I boot my laptop, since last night, I get this warning message. I disabled secureboot, but it re-enables itself every time I reset the laptop.This also causes the laptop to ask for a PIN reset every time I turn it on, which has started being really annoying.An important clue could be that it “boot cycle” consists of laptop starting, turning itself off, and then booting, which points to BIOS resetting itself every time. This could be windows update that occured yesterday, or not.In any case, I need help.Best regards

Information from importer is also needed and I don’t know what should I fill in…