Razer Synapse

Getting Started Installation Guide Maximize your unfair advantage with the Razer Synapse for Mac Preview App, the unified cloud-based hardware configuration tool that takes your Razer devices to the next level. Refer to these steps on how to install the Razer Synapse for Mac Preview App. Check out this guide on how to uninstall the Razer Synapse for Mac Preview App. Full Technical Specifications Supported Operating System: macOS 13 and above, on Apple silicon based Mac Languages: English, German, Spanish, French, Japanese, Korean, Portuguese, Russian, Chinese Simplified, Chinese Traditional Supported Component: Device Configurator Supported Devices: The Razer Synapse for Mac Preview Supported Devices Frequently Asked Questions You can also find the FAQ on the official Razer support site. How do I create a Razer Synapse account? Go to Razer ID log in page. Click "REGISTER A NEW ACCOUNT" to register for a Razer ID. How do I update the Razer Synapse for Mac Preview? Launch the Razer Synap

when i was on synapse 3 it was working great, all THX surround audio options on supported games worked perfectly, but when updating to synapse 4, when i try changing setting or just activate the THX surround, they are not changing anything, the audio stays the same, even worst is when i import my personal setting, the page for my headset just goes blank, i tried to repare and even reinstal synapse, but nothing happens, can someone tell me if there is a fix or do i just wait for a fix ?

I just upgraded to the latest version… I had my keyboard, mouse, and mousepad all set up with custom colors. It took me a while to get it the way I wanted on my keyboard especially. Now it’s all back to the default. Am I going to have to do this all over again?! How can I get back what I set up before? Major fail!

I recently bought a firefly v2 (I know should have bought the pro but was not in stock) and tried to connect it to synapse for Mac but didn’t work so now I am using OpenRGB to change lighting. But my point is the Firefly v2 should be supported with synapse for mac. Like the pro model is on there why not just the normal model. Now I cant sync it to my gameplay. Please Razer if you see this add Firefly v2 support

does not show notifications when switching profiles in games and on the desktop, is there a solution to fix it?

i need help setting up a macro im trying to make a macro and i bound right click button to the macro but now right click only does whats in the macro i want right click to perform both the macro and right click at the same time

I need some help please. when ever I restart or switch off my PC and turn it back on, my lighting has been reset to spectrum cycling and my THX is set to off instead of the on setting before shutting down. Strangely enough my keyboard maintains all settings. When I uninstall Synapse 4 and install 3 the headset settings work perfectly, except for some audio crackling every now and then. The headset is a Kraken V3

Every time I try to launch the streaming companion app, it goes into the background and then when I go to click on it, it disappears before I can even do anything (as seen in the video clip here:https://youtu.be/w-_D8wRBUw8) I do not understand why it does so. When I try to run it as an administrator it still doesnt work, I try uninstalling all razer software and to no avail...

As of this evening (July 17, 2025), my BlackShark V2 headset's surround sound is no longer working correctly. It seems like there was an automatic update that caused this issue. The audio is completely messed up, making the device unusable. Please investigate and provide a fix as soon as possible.

Hello, I have a problem with Chroma Connect - the tab does not ever show anything. I would very much appreciate any ideas how to resolve it, if anyone encountered it and solved successfully. While Chroma App is installed, I also get (sometimes) an error: This error always happens multiple times during re-installation of Chroma Connect module, which can be triggered by uninstalling it with: C:\Program Files (x86)\Razer\ChromaBroadcast\Razer_Chroma_Connect_SDK_Uninstaller.exe and opening Chroma App’s dashboard. The module installs successfully, but does not work, just like before. Logs do not show anything interesting. In log: C:\Users\<>\AppData\Local\Razer\RazerAppEngine\User Data\Logs\chroma-connect.log all I could find was: ◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈match◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈[2025/07/16 00:31:29.855] info: ◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈build◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈◈ url: https://apps.razer.com/synapse/chroma-connec

EVERY TWO SECONDS ITS RANDOMLY CHANGING THE PROFILE FOR MY KRAKEN HEADPHONES AND WHEN I TRY TO OPEN SYNAPSE 4 TO FIX THIS THAT TAB JUST CRASHES AND NEVER WORKS. IF HEADPHONES AREN'T SUPPORTED JUST SAY SO!!!!!

There is a slight RGB issue. Everything seems to work fine, but some of the LEDs on the media keys of the BlackWidowElite do not work. All LEDs light up normally on Synapse 3. It seems that some of the LEDs on the BlackWidowElite were not allocated.

I just installed synapse 4 on my 2024 blade 18 but when i go to the sounds tab the EQ its all messed up and sometimes it doesnt work, in addition games that have THX profiles (Red dead redemption 2, Half Life Alyx) dont display a THX sound profile but they did in synapse 3

Blackwidow V4 Pro and Synapse 4 installed. If Synapse is running and I run other certain apps, like a music streaming app, multimedia keys don’t work there and volume control stops working. As soon as I exit the music streaming app, volume control shows up reacting to the roll bar with significant delay. But sometimes it stops working at all. Only if I exit Synapse, it’ll be working. I tried all the steps proposed by support documentation, like rei-installation of the keyboard driver, Windows update and clean re-installation of Synapse, but they didn’t work.

Before Synapse 4, I had Synapse 3 and it successfully managed to open the files I gave it (using the absolute path). I have upgraded to Synapse 4, synchronized everything I had and when I tried to open a windows file it does not let me. And yes, I have written the absolute path correctly. Here is the error: I have a Razer Naga X mouse for reference

In Synapse 3 I could create a mouse macro that would press down left click and not release it, meaning left click would stay down until I manually clicked the left mouse button. This no longer works in Synapse 4 - the macro releases the left mouse button even without being told to. Is there a way to get this back/could this be re-added to Synapse? Don’t really want to downgrade back to Synapse 3 but I really need this.

Would the community please alert Razer that their threatened date to upload Synapse 4 is unwanted. Synapse 4 has so many bugs, won’t port over so many settings, keybinds, macros, etc. PLEASE IMPROVE SYNAPSE 4 before you drop previous versions!

Hello,Still the same issue with Alexa, which only works with a US account. I am a person with a disability, and I used Alexa on my computer with Razer in version 3 for daily life tasks—something I can no longer do with the new version. I reported this issue months ago (even during the beta), but it feels like the development team doesn’t want to fix it so that it can work with accounts from other regions (in my case, France). This is really bad news for people in my situation—it feels like Razer doesn’t care about disabled users...I am truly disappointed.

So I believe this is somekind of bug, for some reason I can’t select any macros and there is this notification about “Requires Razer Synapse”. I do have the macros on macros tab so at least the profile migration worked, but can’t use any….

I downloaded Synapse 4 today and ran into a problem when putting my PC to sleep. I have a NAGA V2 PRO and usually charge it with a USB cable while my PC sleeps. On Synapse 3 this worked fine but with Synapse 4 it wakes my PC less than a second after I put it to sleep. It only happens if the mouse is plugged in and charging and I know the issue is Synapse because if I close the program before I put the PC to sleep it works normally which isn't too much trouble but is tedious to stop the program when I get off and start it back up the next session. Ive also tried turning off the mouse’s ability to wake the PC in device manager but it only works if I do the same for the keyboard as well which leaves me with only the power button on the PC case to wake it up.

Synapse keeps logging me out randomly for the past few months. At first, it was not a big deal. It happened only when I restarted my PC. But lately it keeps happening even when I am doing something... I am browsing the internet ? Logout. I am watching movie with friends ? Logout. I am playing online game, and I am in a middle of shoot-out ? Logout. You never expect when it happens. It is just tiresome at this point. Anything I try to do, do not work. Repairing did not fix the problem (https://mysupport.razer.com/app/answers/detail/a_id/4535). Clean installation of Synapse did not work. At this point, I wonder if uninstalling it is not the best option here. I will wait for a fix to this problem. Thank you in advance for your help and response.

this is the most buggy program i has ever used. Most of the times Synapse cannot find my mouse but it can change my mouse profile to something that I never set, that it endlessly pressing my button. I’m sure It bause Synapse because it can’t help when i disable mouse and keyboard but it stop only when I Exit Synapse, and only Synapse, other razor program is still fine.

Would love to see the Razer Blackshark V2 Pro added to the list of supported devices on Mac Synapse 4. I know it's just a preview app at the moment but it's a little odd to see mainly keyboards and mice in the supported list with no headsets. But yeah, looking forward to further updates to the app & supported devices. Thanks to Synapse 4 i’ve been able to map my Naga V2 Pro instead of using 3rd party software :) Is there an ETA or are you guys able to let us know if you’re adding headsets to the supported devices list? Cheers :)

I have had the Razer BlackWidow Elite (keyboard) and Razer Kraken Ultimate (headphones) for a few years now. They are both wired, both worked just fine, I used Synapse 3, and maybe a month or so ago switched to Synapse 4. Everything was working, everything was good, until this morning. I booted the PC and in the app it said I have no devices. When I went to the devices section it said that the devices were “Disconnected” and they were grayed out. I tried everything you would normally try: restarting the PC, the app, reinstalling the app, all that stuff, nothing helped. The devices are working I am typing this on the said keyboard, but the Synapse is not detecting them. Anybody knows what’s going on? Also, I don’t have another device on which I can test whether or not the issue would persist...

After a fresh Synapse 4 install both my Naga Trinity and Deathadder V3 Hyperspeed are seemingly stuck “Detecting Device...” There is another thread about this but it was locked after the first response so if they found a fix it’s in private messages… That being said, both my headset and keyboard are being detected just fine. My mice drivers are up to date and my Synapse is version 4.0.86.2411140357. Synapse 3 also had no problems detecting either mouse.