Razer Synapse

Dear Razer Team,Hi, I need to know why my mouse is not working. Let’s look at the picture. Do you see extra buttons that the mouse allows to change anything keyblind? It works when the mouse is moving, click and drag, but the extra button won’t work on Synapse 4. However, my mouse works fully on Synapse 3, unlike Synapse 4.Please let me know if you plan to add the list to this mouse or fix it. I’m really disappointed that I used Synapse 4. I hope you will understand this. Thank you.Best regards,keehin2002

Previously a music program / video was opened, the Chroma Visualizer would activate and display the sound on the keyboard.  Very nice, very graphic.  This worked fine with Synapse 3, Synapse 4 Beta (both previous and current versions), as well as a previous version of SYnapse 4.  With the latest downgrade of Synapse 4 that has stopped - for me at least.  Now if the Visualizer option is active, it is permanently active - even when the “Enable for selected apps” option is selected.  It is not possible to make any amendments to the lighting via the Studio tab. After raising this with Customer Support (Customer non-Support more like), I am eventually told by Lydia, that this is deliberate, and only when the Visualizer module is manually turned off. So, Harris tells me that I either manually activate profiles for apps that they have decided to ignore, and Lydia tells me to manually activate/deactivate the Visualizer module on or off.  Why then do we have the possibility to link profiles and

Why the Ryzen 9 9955 HX is not triggering the beta deployment in Razer Cortex or Synapse 4.I have opened a support ticket and submitted the log files.Case Number: 260316-000761I’m sharing this here so the community managers can help track the progress, as this might be a widespread issue for users with 2026-gen CPUsThanks for the support!

I need help with an issue that just started recently: I have the Tartarus Pro.I map my dpad/joystick button, usually to numbers on my keyboard (1 through 4 in this example)I also change a few of the keys on the keyboard portion. (Caps gets changed to CTRL, C gets changed to ALT, and the keybind switch button gets changed to M).For some reason, I’ll map the dpad to those numbers listed above and as soon as I map one of the other keyboard keys its like the profile forgets. It shows up in Synapse 4 as remaped correctly but it doesn't work. The keyboard remaps (CTRL, ALT, M) work correctly but the dpad just defaults even though they show remapped in Synapse 4. Any suggestions? I have reinstalled Synapse 4, factory reset etc.

Hi All, After a week or two, my thumbpad is moving my toons in a downward movement constantly. I can change directions,  but then it moves downward again. I also can’t use any of the keys, since the downward S is constantly on. I’ve deleted Synapse4 and reinstalled it, deleted all of my profiles,, and cleaned all Razor information from my registry. I then re-installed Synapse 4 and the Colors, with no improvement.  What else can I try?

Hi Razer Support Team,I’m using the Razer BlackShark V3 Pro with Razer Synapse 4, and I’ve noticed that the Esports Equalizer presets have been significantly reduced. Previously, there were many official and pro player-tuned EQ profiles available, but now only 6 remain: Apex Legends, Call of Duty, Fortnite, Counter-Strike 2, Halo Infinite, and Valorant. All other presets — especially the professional player configurations — have completely disappeared.This happened after a recent login/update. I have not changed any settings manually. Other users on Reddit and Razer Insider forums appear to have reported similar issues.Device: Razer BlackShark V3 ProSoftware: Razer Synapse 4 (latest version)OS: Windows 11Issue: Esports Equalizer presets reduced from many to only 6; pro player EQ profiles missingCould you please investigate whether this is caused by a server-side change, a sync issue, or a recent software update? A rollback or restoration of the full preset library would be greatly appr

Hi everyone! I bought Razer Blackshark V3 headphones. It seems to me that the sound on them is very muffled, not like it was on my old Kraken Pros. When I apply equalizer presets, the situation doesn't change much; I can hear footsteps in games, but the sound is muffled, like from a barrel, and THX is turned off.My next question is related to the fact that the esports equalizer presets are gone from the settings, only 6 standard ones remain. What is the reason for this? Also, at the bottom of the equalizer, the frequency labels are gone. I mean labels like: Sub-bass, Midrange, Footsteps, Jumps — they are no longer there.

i want to test signalrgb for some time and also keep synapse running. how can i remove light control from synapse ?

Are there any plans for Synapse 4 or 3 to be ported to Mac OS? I am planning on buying another Razer mouse and keyboard to be used with my MacBook but the lack of synapse is something that worries me.

A few days ago I was prompted to update Synapse, including a reboot for a driver update, if I’m remembering it correctly. Later, when I went to play a particular game through Steam, it started immediately crashing on launch. After trying several things to fix it, I remembered the Razer update. After quitting out of the Synapse app, the game launched without issue.Going through my library, I found four games that crash immediately on launch when Synapse is running (with or without any devices connected) but work fine if it’s not. The games that are crashing are Epistory, Kind Words, Kind Words 2, and Squeakross, and the only thing I can find in common between them is that they’re all built with Unity, but other Unity games I tried work fine.[I’m on an M1 MacBook Air running macOS 26.2 and Synapse for Mac 4.0.86.2601140839 with a Basilisk V3 Pro.]On a positive note, hiding Synapse from the Dock finally works! Yay!

Whenever my mouse is inactive for a short period, and I then move it, the light turns on green, then turns red after a second, then back off. I have all the lighting options set to “off”.

Hi, I would like to create a macro (or an other way if possible) to have shift + scroll click pressed down as long as I am pressing the mouse button that is assigned this macro. I would use this to pan around in blender and other 3D programs. But at the moment I am only able to have this key combo loop (shift down - scroll click down - shift up - scroll click up looping constantly) when keeping the button pressed, which results in stuttery behavior. Is this at all possible to do this? Sincerely I have a Naga 2 Pro mouse

Hi,yesterdays I shutdown my computer and an error happened related to Razer Synapse.Now the program won’t start.Tried unistalling and re-installing. Error remains.

Hi,I have a suggestion regarding the Razer Synapse software concerning macros.It would be great if we could add an action to switch the DPI directly in a macro (to decrease or increase the DPI level relative to the DPI levels set in the mouse settings).This is a feature I appreciate on my Logitech mice, and I would love to have the same feature on my Razer mice.Thank you for your support.

Razer please bless us with the ability to switch DPI with macros

How do i get my left click to work as intended? i cant get my left click to work, no matter what i sign it too. why cant it be simpel as other mouse’s. its stupid to not be able to use left click without anny fuss.

This should not happen, but I have found that the beta version of the bugged mess known as Synapse 4 is actually more stable than the released version. It is still a bugged mess, and with no way of going back to Synapse 3, it is the best of a bad choice. After performing a clean install of Synapse 4 released version, it has frequently crashed, and had to be restarted.  This on every computing session, without fail.  To see what is being selected, I have Synapse open at all times.  When it disappears, I know that it has crashed. The beta version has not once crashed.  It has other annoying habits, such as not recognising when I am using a web browser, or Microsoft OneNote.  However that is also present in the released version. Quite honestly, I do not understand their rationale of restricting Synapse to only recognising certain programs.  It will cost them sales.

Hi,Have an issue where my mouse's (Naga) extra buttons get pressed continuously until it's disconnected from my computer, then after that, the whole auto profile switching goes out the windows, this is all happening after the latest update. This is across multiple devices, as on my Firefly V2 Pro, if mouse gets plugged into the mousepad USB port, it starts to work intermittently when it was fine a week ago.Can we get a fix for this and a way to stop future updates?Thanks in advance.

Hello! Is synchronisation between Nanoleaf and Synapse 4 currently available? I keep getting an error message. Has anyone else encountered this? 

Bug Reporting Guidelines Our goal is to collect reports on issues affecting the Razer Synapse for Mac Preview. This will be an extremely valuable tool for our team and will be the main source of information and issue tracking. Our staff and engineers will be monitoring this forum and will be working together to assess which bugs will need to be squished asap. If you don't see your bug being addressed, please bear in mind that there may be more critical issues that need to be dealt with. There may be times where we'll request more information regarding your issue, please be as accommodating as possible. It is crucial to stay on topic. Focus your threads around bug reports, workarounds and bug triggering. Opinions and criticisms should be directed to the General Discussion forum.  Technical issues regarding installation, launching and staying connected to should be posted in the Technical Issues forum.  Please don't double post your bugs.  If you find multiple bugs, create a separate thr

Hello,I got tired of trying to figure out stuff on my own, since everywhere I look seems to say the same things about the horrible synapse software. I tried the 4 but had profile syncing issues right out of the box (brand new peripherals and installation), went back to synapse 3 since everyone said to do so (macros where disappearing left and right, I had to export the profile and re-import every time it did...), and now I’m back on the 4 which seems to have fixed the syncing issues, but now adding other issues...I need answers to my issues.When remapping Function keys to my Naga’s side buttons. Not macros, only the basic function you could ask from this software… I have noticed that it will work for a while, but the more you use them the more delays it will create between the button press and the actual action in game. It was particularly evident when using a cursor movement macro. The macro would start and move the cursor very fast until the movement slowed down to a slug (even thoug

fresh install time. synapse says i need to update firmware for my nommo v2’s. i make it to the page that says “push he power button, make sure the light is green,” which its on, but the “update” button is dim and unclickable. 

Ok so I’ve had the Kraken BT KItty edition headset for so long (the completely wireless one without a mic). Sadly after so long one of the ear cushions stretched out and keeps coming off and the cushion for the head has really torn. So I had gotten a new one. My old one never worked with synapse 4 when that came out so I had downgraded back to 3 (Always came up “Device is switched off”). When I not the new one, assuming it may be more compatible I upgraded back to 4 and same issue went back to 3. No issues. Recently got a new PC earlier this month and was sad to know synapse 3 is no longer available to download. If the headset is off it doesn’t show, which is normal. Once I turn the headset on my pc connects with no issue and it lists in Synapse 4 as “Device is switched off” however since I try not to wear the newer headset while my hair is wet I use the old one since it’s messed up anyway. That one now works in synapse 4 (even though it previously didn’t on the old pc) but the new one

Three years ago, I discovered that Razer Synapse's macro recording was completely unable to record in-game mouse and keyboard actions. Even today, after purchasing a powerful desktop computer, the latest Razer mouse and keyboard, and installing the latest Razer Synapse, this problem still hasn't been resolved!I'm forced to manually edit my macro scripts line by line outside of the game window, which is incredibly inefficient.If I can't record any actions within the game, why would I even use Razer Synapse's macro?😡

Aside from the profile not automatically switching, even manually setting the profile as default results in it not working in the game. It keep using the default one.Anybody else experiencing this? Problems started appearing after following instructions to uninstall Synapse in regards to another issue. Double checked settings. Even did the trick of installing Chroma app to disable the apps.