Razer Synapse 4

Hello all, After recently upgrading to Razer Synapse 4, I noticed that the audio quality of my Razer Kraken Ultimate headset has been completely ruined. The audio levels get to an abnormally high level to the point where the audio crackles and cuts out to a really quiet level before quickly raising its own volume and repeating the process. Raising or lowering Windows volume has no effect, the volume stays constant. After some digging, I discovered that the “Device Default Effects” setting in Windows Audio Settings were the culprit. However, by turning the effects off, it completely disables all the features that Synapse offers (I personally use a custom EQ for my headset, turning this off disables the EQ).  I tried going back to Synapse 3 to see if it fixed the issue. The issue was temporarily fixed until I opened a game. My volume became abnormally loud and everything started crackling and cutting out.  Does anyone know what is truly happen

I would really appreciate if the devs of Synapse could add support for the Wolverine V3 Pro/Tournament into the Synapse application. The Razer app for Xbox is fairly barebones and I would much prefer to have that functionality built into Synapse instead of having 2 separate applications. It would be awesome if it were treated as a legitimate PC peripheral so we could assign macros or keyboard shortcuts as well as being able to sync RGB with other Razer Chroma peripherals. The Wolverine V3 Pro is a great controller but it feels like it could be so much more on the PC.

After recently synapse 4 update on Nov 14, the left/right sound direction is reversed when thx spatial audio is enabled on my blackshark v2. If I switch to thx stereo, the left/right sound direction is correct. I have tried to uninstall synapse 4 and restart pc and reinstall synapse 4, but the the left/right sound direction reversed issue is still there. What should I do to fix this? Is anybody has the same issue?

In the macro module, when I press the backslash key '\', it is incorrectly recognized and recorded as the '3' key instead of the actual backslash key.

As it says on the tin (using Windows 11).I mainly use a 65% keyboard which doesn’t have F1-F12 keys, so I have to use Fn + 5 for F5, Fn + 9 for F9 and so on. Got a DeathAdder V2 X Hyperspeed. Wanted to bind Mouse Button 4 to the Fn key to make the F1-F12 inputs more seamless. Problem is, Razer Synapse refuses to acknowledge the Fn key: it’s not in the “Keyboard Function” binding tab and doesn’t even register when you try to record the input. Problem is not the keyboard mind you - tried it with both my Akko and HyperX and the Fn keys are working perfectly. To be clear: Fn keys work under any use case, Synapse just doesn’t recognize them.Any thoughts as to what could be going on? Pretty bizarre that the literal Function key is not available as a function in Synapse.Cheers!

Subject: Global Shortcuts disappear after adding (not saved on refresh)Hello Razer Support,I’m having an issue with Global Shortcuts in Razer Synapse: shortcuts I add seem to be created, but they disappear as soon as the window/UI refreshes or after restarting Synapse.Summary Product: Razer Synapse 3 (updated to latest today) OS: Windows 11 Pro 24H2 (build 26100) Razer ID signed in; cloud sync enabled Devices: Razer keyboard and mouse (can provide exact models/serials on request) Steps to reproduce Open Synapse → Global Shortcuts (or Shortcuts section). Click “Add” and set a new global key (e.g., Ctrl+Alt+F12) → assign action. Click Save/Confirm. The shortcut appears in the list. Refresh the view (switch tab, reopen Synapse, or restart the app). The newly added shortcut is gone.

When I installed Synapse 4 to use with my Huntsman Elite I noticed that I couldn’t apply RGB effects.  I was stuck with the spectrum cycling.  When trying to save a profile, the save slots just showed a spinning icon.  When I switched back to Synapse 3, both of these functions worked again.

I have a razer kraken 7.1 v2 headset from years ago, been rewired and had 4 earcup replacements but these are the best sounding headphones i have ever had, all the newer versions i have bought just sound weak and quiet compared to them, why is there no support for the sound options on them on synapse 4 ?, its like i am just being forced to buy an inferior product to update to newer which is actually a HUGE downgrade, had many newer razer headsets and gave them all to my kids because they suck compared to these, will legacy be on synapse 4 eventually ?.

I downloaded Synapse 4 today and ran into a problem when putting my PC to sleep. I have a NAGA V2 PRO and usually charge it with a USB cable while my PC sleeps. On Synapse 3 this worked fine but with Synapse 4 it wakes my PC less than a second after I put it to sleep. It only happens if the mouse is plugged in and charging and I know the issue is Synapse because if I close the program before I put the PC to sleep it works normally which isn't too much trouble but is tedious to stop the program when I get off and start it back up the next session. Ive also tried turning off the mouse’s ability to wake the PC in device manager but it only works if I do the same for the keyboard as well which leaves me with only the power button on the PC case to wake it up.

The Blackshark V2 Pro (2023) headset I've been using for about a year is no longer working as it used to after I upgraded my computer to Windows 11. Synapse 4 installs successfully and detects my headset, but none of the settings within the application (EQ, THX, Enhancement Mic settings, etc.) have any effect on the headset. I'm very frustrated with this situation. I haven't been able to find a solution. I've uninstalled and reinstalled the app countless times. I've tried every method I can think of, but nothing works. I sent an email about this issue, but no solution was provided. I've been using them like this for a month now, and the headphones are currently very useless. Can anyone in authority suggest a solution? Is anyone else experiencing this issue? Windows version: 25H2 Build 26200.6899Headset Software: 2.4.1.0Synapse Version: 4.0.86.2510030230

мои наушники уже зарегестриованы кем то но не мной

There aren’t any microphone settings in Synapse 4 

Ever since the update I’ve been annoyed with a banner in the bottom right corner notifying me of the sensitivity clutch having been pressed on my Basilisk Ultimate. I know. I did that for a reason. You do not need to tell me. Is there a way to turn this off?

For the love of god please change it back to what it was. I feel like this is trying to force me to download a bunch of addons that I dont need. Im not a streamer and I dont need to see my FPS while im gaming… I could care less. Im struggling to find where I adjust my mouse settings, which should be front and center. I hate this new software and its making me consider moving to a new product. when I try and log into the app and use my google account, it takes me back to the web browser and wont log me into the app… I mean, how dumb is that? Please fix this shit. its very frustrating.

Hey guys! o/ I just wondered if anyone else has this issue. Basically, my macros module is working fine, as are my macros themselves: recording, moving, renaming, using, etc. all work fine. I’m talking about Synapse 4, btw.The problem is that when I create a macro folder and then move any of my macros to it, then whenever I reload the macros module (reboot system, update Synapse, etc.), there is a copy of the macro I put in the folder, which is placed outside of the folder.The copy seems to be “linked” to the original macro, as well, as deleting the duplicate (the one outside the folder) results in the original macro (inside the folder) being deleted, as well. And if I drag the duplicate into the folder, too, then restarting results in yet another copy being created at the “root” level. I love the fact you can group macros inside folders, but I don’t dare use them now, due to this bug/glitch/issue.As for what periphera

Is there a way of assigning a 2nd hypershift button on synapse?If not, is there a way to request this as an added feature in a feature update? It would be great to be able to assign as many as possible, similar to creating multiple layers activated by holding different buttons on keyboards.It would also be ideal if this could be saved on the onboard memory, obviously within the limitations of the available space. 

Simply put, I've updated synapse 3 to synapse 4 and all batch files i’ve linked to my huntsman 2 keyboard work as intended, but a simple batch file to shut down the local pc fails.I’m using Windows 11 25h2I’ve tried the followingtesting the batch file (works OK)Reinstalled synapse 4 (still fails)Used admin and set synapse to run as admin (still fails)checked windows setting (all correct)The thing is, in task manager i get multiple windows command processor items (every time i press the key to shut down the pc_.And in eventvwr i get 2 restart manager events, 1 stating it started and one stating it ended And IT worked in synapse 3!

Hello all,On one of my PC Synapse 4 is not starting up properly.  During the startup phase, it is downloading files but it doesn’t complete.  It downloads files non-stop reaching 50 000 % + and keep rising. I have all the latest update of Windows 11and without any razer devices connected but it is always bug at this place. Anyone encounter this and have a workaround? Thank you!

I had a razer Nari headset for 3 years now and the physical mute button (turns the tip of the mic Red) would also mute/unmute Microsoft Teams correctly. Now after the new Synapse 4, the headset turns the mic on/off, and Teams does not recognize this, it also messes with teams that the microphone doesn't exist as an input, which means when I unmute it doesn't recognize the mic right away.This seems like a problem, was this intentional to make the mute button stop working as a mute button? I don't see a work around this within the app either

I finally made the switch to Synapse 4 and found the contents of the Synapse and Chroma app windows would flicker and glitch like crazy. Luckily I’ve seen this once before and know it happens when an app doesn’t play nice with G-Sync variable refresh rate. The workaround is to create a program profile in the GeForce drivers to enforce Vertical sync for the RazerAppEngine.  

Since updating Synapse 4 today, my Kraken V3 Pro is detected.. works fine.. the tab shows up in Synapse.. but when you click on the tab it’s completely blank.  Tried reboot, still blank.  Every other device shows up fine with their settings.

Aside from the profile not automatically switching, even manually setting the profile as default results in it not working in the game. It keep using the default one.Anybody else experiencing this? Problems started appearing after following instructions to uninstall Synapse in regards to another issue. Double checked settings. Even did the trick of installing Chroma app to disable the apps. 

Just got this headset a few days ago and immediately I can tell thr quality is exceptional but I need some help adjusting the eq for fps games, the suggestions I've come across aren't very clear. Not sure if it makes any difference but the Intended fps game I'm trying to set this up for is pubg on Xbox series x.

Simple question. I don’t see the module for phillips hue in synapse 4. Am I missing something?

Dear Razer Support Team,Razer Synapse 4.0 does not detect Razer Raptor 27" 144hz RZ39-0276 Monitor.Could you please release a fix for it in the upcoming updates?I saw various posts on Reddit about this issue and it might be already in your roadmap.Your help is much appreciated as this issue defies the purpose of having an RGB screen as you cannot control it anymore.Thank you very much.