Razer Synapse 4

Hi Razer Support Team,I’m using the Razer BlackShark V3 Pro with Razer Synapse 4, and I’ve noticed that the Esports Equalizer presets have been significantly reduced. Previously, there were many official and pro player-tuned EQ profiles available, but now only 6 remain: Apex Legends, Call of Duty, Fortnite, Counter-Strike 2, Halo Infinite, and Valorant. All other presets — especially the professional player configurations — have completely disappeared.This happened after a recent login/update. I have not changed any settings manually. Other users on Reddit and Razer Insider forums appear to have reported similar issues.Device: Razer BlackShark V3 ProSoftware: Razer Synapse 4 (latest version)OS: Windows 11Issue: Esports Equalizer presets reduced from many to only 6; pro player EQ profiles missingCould you please investigate whether this is caused by a server-side change, a sync issue, or a recent software update? A rollback or restoration of the full preset library would be greatly appr

Hi everyone! I bought Razer Blackshark V3 headphones. It seems to me that the sound on them is very muffled, not like it was on my old Kraken Pros. When I apply equalizer presets, the situation doesn't change much; I can hear footsteps in games, but the sound is muffled, like from a barrel, and THX is turned off.My next question is related to the fact that the esports equalizer presets are gone from the settings, only 6 standard ones remain. What is the reason for this? Also, at the bottom of the equalizer, the frequency labels are gone. I mean labels like: Sub-bass, Midrange, Footsteps, Jumps — they are no longer there.

i want to test signalrgb for some time and also keep synapse running. how can i remove light control from synapse ?

Are there any plans for Synapse 4 or 3 to be ported to Mac OS? I am planning on buying another Razer mouse and keyboard to be used with my MacBook but the lack of synapse is something that worries me.

Hi, I would like to create a macro (or an other way if possible) to have shift + scroll click pressed down as long as I am pressing the mouse button that is assigned this macro. I would use this to pan around in blender and other 3D programs. But at the moment I am only able to have this key combo loop (shift down - scroll click down - shift up - scroll click up looping constantly) when keeping the button pressed, which results in stuttery behavior. Is this at all possible to do this? Sincerely I have a Naga 2 Pro mouse

Hi,yesterdays I shutdown my computer and an error happened related to Razer Synapse.Now the program won’t start.Tried unistalling and re-installing. Error remains.

Hi,I have a suggestion regarding the Razer Synapse software concerning macros.It would be great if we could add an action to switch the DPI directly in a macro (to decrease or increase the DPI level relative to the DPI levels set in the mouse settings).This is a feature I appreciate on my Logitech mice, and I would love to have the same feature on my Razer mice.Thank you for your support.

Razer please bless us with the ability to switch DPI with macros

How do i get my left click to work as intended? i cant get my left click to work, no matter what i sign it too. why cant it be simpel as other mouse’s. its stupid to not be able to use left click without anny fuss.

This should not happen, but I have found that the beta version of the bugged mess known as Synapse 4 is actually more stable than the released version. It is still a bugged mess, and with no way of going back to Synapse 3, it is the best of a bad choice. After performing a clean install of Synapse 4 released version, it has frequently crashed, and had to be restarted.  This on every computing session, without fail.  To see what is being selected, I have Synapse open at all times.  When it disappears, I know that it has crashed. The beta version has not once crashed.  It has other annoying habits, such as not recognising when I am using a web browser, or Microsoft OneNote.  However that is also present in the released version. Quite honestly, I do not understand their rationale of restricting Synapse to only recognising certain programs.  It will cost them sales.

Hi,Have an issue where my mouse's (Naga) extra buttons get pressed continuously until it's disconnected from my computer, then after that, the whole auto profile switching goes out the windows, this is all happening after the latest update. This is across multiple devices, as on my Firefly V2 Pro, if mouse gets plugged into the mousepad USB port, it starts to work intermittently when it was fine a week ago.Can we get a fix for this and a way to stop future updates?Thanks in advance.

Hello! Is synchronisation between Nanoleaf and Synapse 4 currently available? I keep getting an error message. Has anyone else encountered this? 

Hi, i am unable to disable auto-updates. In the old razer snypase, there was a setting for me to disable this, however, in this new razer synapse 4, I am unable to do so. When I open the settings, there is no option for me to disable auto updates. I have attached a screenshot below  

Hello,I got tired of trying to figure out stuff on my own, since everywhere I look seems to say the same things about the horrible synapse software. I tried the 4 but had profile syncing issues right out of the box (brand new peripherals and installation), went back to synapse 3 since everyone said to do so (macros where disappearing left and right, I had to export the profile and re-import every time it did...), and now I’m back on the 4 which seems to have fixed the syncing issues, but now adding other issues...I need answers to my issues.When remapping Function keys to my Naga’s side buttons. Not macros, only the basic function you could ask from this software… I have noticed that it will work for a while, but the more you use them the more delays it will create between the button press and the actual action in game. It was particularly evident when using a cursor movement macro. The macro would start and move the cursor very fast until the movement slowed down to a slug (even thoug

fresh install time. synapse says i need to update firmware for my nommo v2’s. i make it to the page that says “push he power button, make sure the light is green,” which its on, but the “update” button is dim and unclickable. 

Ok so I’ve had the Kraken BT KItty edition headset for so long (the completely wireless one without a mic). Sadly after so long one of the ear cushions stretched out and keeps coming off and the cushion for the head has really torn. So I had gotten a new one. My old one never worked with synapse 4 when that came out so I had downgraded back to 3 (Always came up “Device is switched off”). When I not the new one, assuming it may be more compatible I upgraded back to 4 and same issue went back to 3. No issues. Recently got a new PC earlier this month and was sad to know synapse 3 is no longer available to download. If the headset is off it doesn’t show, which is normal. Once I turn the headset on my pc connects with no issue and it lists in Synapse 4 as “Device is switched off” however since I try not to wear the newer headset while my hair is wet I use the old one since it’s messed up anyway. That one now works in synapse 4 (even though it previously didn’t on the old pc) but the new one

Three years ago, I discovered that Razer Synapse's macro recording was completely unable to record in-game mouse and keyboard actions. Even today, after purchasing a powerful desktop computer, the latest Razer mouse and keyboard, and installing the latest Razer Synapse, this problem still hasn't been resolved!I'm forced to manually edit my macro scripts line by line outside of the game window, which is incredibly inefficient.If I can't record any actions within the game, why would I even use Razer Synapse's macro?😡

Aside from the profile not automatically switching, even manually setting the profile as default results in it not working in the game. It keep using the default one.Anybody else experiencing this? Problems started appearing after following instructions to uninstall Synapse in regards to another issue. Double checked settings. Even did the trick of installing Chroma app to disable the apps. 

I've got a basilisk v3 and I can't even use the sensitivity clutch on it. It's the one and only reason I got this mouse. But synapse takes a full 10 seconds to recognize that I've pressed it and then it just stays on indefinitely after I've pressed it. So it's a dysfunction at best and an absolute blockade of a hiderance at worst.

Using Razer Blackwidow v3 I have two profiles on my keyboard. The first one has 'x' and 'd' keys running a macro while pressed. The second is a basic normal keyboard.Whenever i use profile 1 (Macro) and switch to profile 2 (Normal), I am unable to hold the the 'x' and 'd' keys. It will only trigger the keypress once and stop after that even though i am holding down the the 'x' or 'd' keys. It has been affecting my gameplay, hence, why I am bringing this issue up.Example, after switching back to profile 2 (Normal), presses 'x' key and hold down, presses left arrow key, 'x' key stops registering.The other keys which doesn't not have any macro registered to it does not seem to have this issue.I did not have this issue when i was using synapse 3. It was only after i updated to synapse 4 did this starting happening.

I have several razer pheripherals. By defualt I have chroma set up so that a wave colour gradient from left to right goes across my devices. Since upgrading to Synapse 4, the way the wave travels is no longer smooth. I can visibly see the colours stepping from one shade to another as the gradient moves across the devices. The effect this produces is not nearly as pleasing as it looked when the gradient was smooth. I switched back to Synapse 3 and the problem is not there. Unfortunately it looks like the Wolverine v3 Pro isn’t compatible with Synapse 3 or I would stick with that. I don’t really understand how razer have managed to ruin this effect, but I’m wondering if anyone has the same experience or if we can expect a fix.

I recently had uninstalled razer synapse 4 and reverted to razer synapse 3 after hours of trying to troubleshoot issues with razer synapse 4 crashing over and over again but I decided to try to give it one more chance and for some reason I thought, what if I try continuing as guest when logging in? FOR SOME REASON, THIS SOLVES MY CRASH ISSUE. I tried logging in again and IMMEDIATELY the program crashes over and over again. I uninstall and reinstall and  but log in this time to find that, sure enough, it still crashes on startup repeatedly. Uninstall and reinstall and continue as guest- NO CRASHES. So weird I don’t understand why this would be the case, maybe there is a bug with the profiles syncing or somehow my profiles got corrupted or something, I don’t know,… I also don’t know if this will solve the issue long term, and would like to be able to sync profiles or have access to my old profiles saved to my account, but for now at least it seems to work as a temporary fix for the crash

Hi everyone,I downloaded a macro script from Razer Synapse 3 and tried to use it in Razer Synapse 4, but it doesn’t seem to work.I noticed that normally the macro icon should show a red slash symbol when it’s active, but mine doesn’t show that icon at all. The macro also doesn’t execute when I press the assigned key.Has anyone experienced this issue before?Is Synapse 4 incompatible with macros created in Synapse 3, or do I need to reconfigure everything?Any help would be appreciated. Thanks! 

Hello all, Since using synapse 4 I've got some troubles with my profiles for minecraft Java. Normaly I add the Java file in my games and it works. But with synapse 4 it delete it from the game list after every boot of minecraft and when it doesn't delete it it put it graued out saying it doesn't find it.  Is there another way or do I have to roll back to synapse 3? Thanks in advance

Razer synapse 4 is not running, i installed and deleted it but it does not work. When it was synapse 3 sometimes it couldnt recognise my Viper v3 pro and Blackshark v2 pro (2023)