Replies posted by Razer.Zionzedd | Razer Insider

Replies posted by Razer.Zionzedd

2398 Replies

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leetQueenBluereview932
posted in Razer Support

Power on issue

Hi leetQueenBluereview932! Is this the first time you're experiencing the issue? We have steps on how to troubleshoot a Razer Blade that displays a blank or black screen on our support page and we suggest you try them. If that didn't help, please PM me the serial number of your laptop to check its model specifications and look for other steps that will help us address your concern. I will also be locking this thread to route our conversation to private. Thanks!

2
Razer.Zionzedd
2 years ago
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retroJETMantis847
posted in Razer Support

Where to find the activation code for 7.1 surround sound ?

If your headset did not come with the activation code, register it here and you should receive an email with the code. By any chance you did not get any emails, I'll work on that for you by generating a new code. Sending me a PM with the serial number of your headset will be a great start.

2
Razer.Zionzedd
2 years ago
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Hitman0052
posted in Razer Support

How can I earn razer silver?

There are different ways to earn Razer Silver. You can check this website:https://gold.razer.com/silver/earn to know more and choose what fits you.

1
Razer.Zionzedd
2 years ago
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signsventureSpicyMix313
posted in Razer Support

Hello, I damaged my razer surround activation code.

How's it going? If you already reached out to our Support Team you can PM me the case number to keep it forward. If not yet, PM the serial number with a photo of the scratch card to help me start a support ticket. I'll be closing this thread to route our conversation to private.

2
Razer.Zionzedd
2 years ago
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FPK_Ceifador
posted in Razer Support

I need some help!

Congratulations on your new Razer headset! The rewards are system generated and should be added to your profile within 7 days. If you need further help, don't hesitate to PM me anytime. *Thread locked

2
Razer.Zionzedd
2 years ago
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ErikHemrickInsider Mini
posted in Razer Support

Razer Blade Charging

As stated on our support page, all Razer Blade laptops have an internal circuit to stop charging once the battery is full. It will only start recharging when the battery is at 95%. You can always check our self-help for further information or PM me should you need further assistance. I'll be locking this thread to move our conversation privately.

1
Razer.Zionzedd
2 years ago
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OhgunRazer
posted in Razer Support

Calibration Problem with the Razer Wolverine Tournament Edition

Hi @OhgunRazer! When did you notice the issue? PM me the serial number of your controller to validate its model and look for available firmware updates that may fix the problem. I'll be locking this thread to move our conversation privately.

2
Razer.Zionzedd
2 years ago
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LightYelloweverup491
posted in Razer Gold & Silver

Pubg uc and rozer gold

@LightYelloweverup491 Our team is already looking into your case and we'll send you an email for updates. I removed the screenshot of the email showing the case number for security reasons. Don't hesitate to PM me should you need further assistance.

1
Razer.Zionzedd
2 years ago
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cafeeverIvory938
posted in Razer Support

black widow te chroma v2 keys replacement key switches

@cafeeverIvory938 Are you experiencing the same problem with or without the Synapse application running in the background? You can try the steps here for fixing an unresponsive keyboard. If that didn't help, PM me the serial number so I can look for other workarounds or firmware updates that may address the issue.

5
Razer.Zionzedd
2 years ago
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firstLightHotPinkbus682
posted in Razer Support

Need activation code for headsets

Hi Guys! You can check the list of eligible headsets here and register your device here if your purchase did not come with a scratch card. You should receive an email for the activation code. If you did not receive anything, PM me the serial number of your headsets, Razer ID, and email address so I can generate a new code. I'll be locking this thread to route our conversation to private.

5
Razer.Zionzedd
2 years ago
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Wilko-Baggins
posted in Razer Support

Razer Kiyo Persistent problems

Hi @Wilko-Baggins, I can only imagine how frustrating this is for you. I would love to lend a hand. For now, try running a full system scan using the anti-virus of your PC/laptop or even test the camera on a different PC for further isolation. PM me the serial number of your device so I can check for any available updates and other workarounds to help you resolve the issue. Thanks!

1
Razer.Zionzedd
2 years ago
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losio95
posted in Razer Support

Razer Naga X spamming left side mouse button

Are you experiencing the same problem regardless of whether the Synapse application running or not? PM me the serial number of your mouse so I can check for an available firmware update and other workarounds to help you address the issue. I'll be locking this thread to move our conversation to private. Thanks!

1
Razer.Zionzedd
2 years ago
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lisbeth.exe
posted in Razer Support

Blackshark V2 Pro d/c everytime mic is plugged in?

Were you using the headset wirelessly when you connected the 3.5mm audio cable and noticed that the mic was not detected? In that setup, the wired connection will be prioritized. Just make sure you plugged the headset into an audio/mic combo port. You can check this guide for more detailed information or PM me should you need further assistance.

1
Razer.Zionzedd
2 years ago
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msjo.stiInsider Mini
posted in Razer Support

Razer laptop Aptio Utility Ami screen appears and Aptil

What changes did you make before the issue happened? Try performing the steps here to isolate the cause of the problem. If that didn't help, PM me the serial number of your laptop so I can check for other workarounds that we can try. I'll be locking this thread to move our conversation privately.

1
Razer.Zionzedd
2 years ago
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PoeticAnxiety
posted in Razer Support

Razer Opus Intermittent Static in Left Ear with ANC enabled

I'm sorry to hear about your experience with the Razer Opus headset and with our Customer Support Team. I would love to look into this and know what I can do to help. Sending over your case number through PM will be a great start. I will also lock this thread to curb our conversation to private.

2
Razer.Zionzedd
2 years ago
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Gomox333
posted in Razer Support

External Display on Razer Blade 15 (2019)

What's the model number of the external monitor so I can check its specifications? Try to update the GPU driver by following the steps here and while using an HDMI connection, turn off adaptive sync on the monitor. If that didn't help, PM me the serial number of your laptop so I can check for other steps that may help address your concern. I'll be locking this thread to curb our conversation to private.

1
Razer.Zionzedd
2 years ago
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LARIMARFuchsiasmart784
posted in Razer Support

Speakers ( THX Spatial - Synapse ) no longer working.

Make sure the Synapse application is updated and click here for the Razer Kraken Tournament Edition firmware update. If that didn't help, perform a clean installation of the Synapse application by following the steps here. Feel free to check our self-help or PM me should you need further assistance. I'll be locking this thread to move our conversation privately.

2
Razer.Zionzedd
2 years ago
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Erickdaniel3222
posted in Razer Support

question about enki gaming chair

Make sure all screws are tightened. You can check the guide here to ensure all parts are installed correctly. If everything is properly placed, PM me a video so I can start a case and forward it to our Engineering Team.

1
Razer.Zionzedd
2 years ago
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Ferokan
posted in Razer Support

Huntsman V2 Tenkeyless keeps Disconnecting

Based on the steps that you already tried, it's apparent that your keyboard is defective. I would suggest you have it replaced as soon as you can. If you purchased it directly from Razer, you can PM me the serial number and I will start a case for a replacement request. I'll be locking this thread to curb our conversation privately.

1
Razer.Zionzedd
2 years ago
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Thrash_605
posted in Razer Support

Razer Raptor Monitor Working but Not in Synapse

Did you already try the steps here? I also suggest you try a different USB-C cable for further isolation. If that didn't help, PM me the serial number of your Razer Raptor so I can check for available firmware updates and other workarounds to help you address the issue.

1
Razer.Zionzedd
2 years ago
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spaceshipheadHanBlue874
posted in Razer Gold & Silver

I cant claim my razer gold pin "Failed to reload"

Hi @spaceshipheadHanBlue874! Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link: https://gold.razer.com/ticket-inbox/submit. They will get back to you via email within 24-48 hours. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.

1
Razer.Zionzedd
2 years ago
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Nere_Ide
posted in Razer Support

Kraken Kitty Crackling sound

Did you already try the steps here? Try to temporarily disable the Synapse application or test the headset on a different PC. If you're experiencing the same issue, it's apparent that your headset is defective and qualifies for a replacement. Please PM me the serial number of your device with a copy of your receipt to validate this option. I will lock this thread to curb our conversation to private.

1
Razer.Zionzedd
2 years ago
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bernardo3881
posted in Razer Support

Cette cartographie nessecite une synapse

Hi @bernardo3881! Let's continue our conversation in English for me to assist you. I understand you cannot activate the turbo mode and you're having issues with customizing the functions of your mouse through Synapse. PM me the serial number of your device so I can check its model specifications and look for other steps to help you resolve the issue. I'll be locking this thread to curb our conversation to private.

1
Razer.Zionzedd
2 years ago
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CatTomatoTTV
posted in Razer Support

Activation Code

Your headset does not require Razer 7.1 Surround sound. The Razer BlackShark V2 comes with a USB sound card equipped with THX technology. You can enable this feature by installing the Synapse application and going to the MIXER tab. Download the application here and check this guide for further information. Feel free to PM me anytime should you need further help.

1
Razer.Zionzedd
2 years ago
A
ADarnedSock
posted in Razer Support

Razer wolverine ultimate disconnecting

Did you already try using a different USB port or cable? I also suggest you test the controller on a different console or PC for further isolation. If you're experiencing the same issue, PM the serial number with a copy of your receipt so I can start a case for a replacement request.

1
Razer.Zionzedd
2 years ago

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