Replies posted by Razer.sushi.boi | Razer Insider

Replies posted by Razer.sushi.boi

69 Replies

DYLANCXQ
DYLANCXQInsider Mini
asked in Razer Support

Razer pairing utility not working for basilisk ultimate

Hi there, @DYLANCXQ! Try it on a different USB port just to check if it’s working. If that didn’t do the trick, then you can drop me a PM along with both of your mouse’s serial numbers so I can validate them and check my resources for some workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
2 days ago
CORALRaspberrysolo880
CORALRaspberrysolo880Insider Mini
asked in Razer Support

my keyboard is having problems

Hey, @CORALRaspberrysolo880! Does it make any difference when Synapse is temporarily disabled? Send me a PM along with your Razer BlackWidow’s serial number so I can validate it in our database and check my resources for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
T
TrooXieInsider Mini
asked in Razer Support

Viper V2 PRO doesn't connect after unplugging charging cable.

Hi, @TrooXie! Have you tried it on a different PC? You can also update its firmware. If that didn’t work, then you can send me a message via PM along with your Razer Viper V2 Pro’s serial number so I can provide isolation steps to know why you’re having connection issues. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
X_little_Succubus_X
X_little_Succubus_XInsider Mini
asked in Razer Support

razer kraken v3 pro firmware update failed

Hi there, @X_little_Succubus_X! Thanks for letting us know about this. Try this firmware updater and let’s see if it works. If the same problem occurs, then you can drop me a PM along with your headset’s serial number so I can look for other troubleshooting steps. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
Deltafrost117
Deltafrost117Insider Mini
asked in Razer Support

Razer Basilisk V3 wired mouse not working all of a sudden, windows will play connected and disconnected sound

Hey, @Deltafrost117! Try it on a different computer. You can also update its firmware. If that didn’t work then you can send me a PM along with your mouse’s serial number so I can check for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
L
LemadkingInsider Mini
asked in Razer Support

Razer 7.1 sound code issue

Hello there, @Lemadking! Try to register your headset and the activation code will be sent via email. Just check your email inbox, spam or junk folder from time to time. You can send me a PM anytime if you need further assistance. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
IOLITEsmartLightGray339
IOLITEsmartLightGray339Insider Mini
asked in Razer Support

Kaira Pro beeping

Hey, @IOLITEsmartLightGray339! Thanks for alerting us about this. You can update its firmware. If the same beeping issue persists, then you can drop me a message via PM along with your Razer Kaira Pro’s serial number so I can look for other troubleshooting steps. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
Cereal420x3
Cereal420x3Insider Mini
asked in Razer Support

Razer Nari Ultimate Dongle not working

Hi, @Cereal420x3! Nope, you can’t use a third-party dongle for this one. Try the Dongle Recovery Tool to restore and pair your headset to a system. If that didn’t work then you can send me a PM along with its serial number so I can check my resources for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
3 days ago
TavsPatevs
TavsPatevsInsider Mini
asked in Razer Support

Razer Naga Pro doesn't work

Hey, @TavsPatevs! Have you tried it on a different computer? Once connected, you can update its firmware. If that didn’t work then you can drop me a PM along with your mouse’s serial number so I can check for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
4 days ago
techEggplantresources613
techEggplantresources613Insider Mini
asked in Razer Support

Viper V3 Pro random movements?

Hi there, @techEggplantresources613! Have you tried playing other games? What about testing it on a different PC? If that didn’t work then you can drop me a PM along with your Razer Viper V3 Pro’s serial number so I can check my resources for other workarounds. *Thread locked to curb conversation to PM.

1
techEggplantresources613
4 days ago
S
SaintPaulTomInsider Mini
asked in Razer Support

How do I contact store support?

Hey, @SaintPaulTom! Thanks for alerting us about this. Have you tried checking your email inbox, spam or junk folder? Drop me a PM along with your order number so I can look into this. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
9 days ago
G
Grumpybunny7Insider Mini
asked in Razer Support

Razer Kiyo

Hello, @Grumpybunny7! Were you able to try it on a PC? You can also update its firmware. If that didn’t work then you can message me via PM along with your Razer Kiyo’s serial number so I can check for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
9 days ago
LucasDantasSodreira
LucasDantasSodreiraInsider Mini
asked in Razer Support

Headset Blackshark v2x already registered

Hi, @LucasDantasSodreira! Did you purchase it brand new? Send me your headset’s serial number and Razer ID via PM so I can look into this. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
9 days ago
Nanito21
Nanito21Insider Mini
asked in Razer Support

my barracuda pro has an annoying robotic sound on some frequencies

Hey there, @Nanito21! Have you tried it on a different computer? There’s a firmware update available that you can try. If the same issue persists then you can drop me a PM along with your headset’s serial number so I can check for a possible fix. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
9 days ago
S
su1manInsider Mini
asked in Razer Support

Basilisk X Hyperspeed Firmware update stuck for 20 hrs

Hey there, @su1man! This firmware updater was just released this year. You can also try it on a different PC as well. If that didn’t do the trick then send me a PM along with your mouse’s serial number so I can check my resources for other troubleshooting steps. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
9 days ago
A
Alexch5Insider Mini
asked in Audio

Sound fade Nari Ultimate

Hello there, @Alexch5! Does the same thing happen when connected via the wireless dongle? Have you tried it on a different computer? If that didn’t work then you can send me a message via PM along with the serial number of your headset so I can validate it and look for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
10 days ago
solobookSlateBlue136
solobookSlateBlue136Insider Mini
asked in Razer Support

My razer blade 15 2018 is running too hot

Howdy, @solobookSlateBlue136! There are series of troubleshooting steps that you can find in this article. If the issue still persists, then you can drop me a PM along with your Razer Blade’s serial number so I can check my resources for a possible fix. *Thread locked to curb conversation to PM.

2
FiszPL
Vanguard
9 days ago
xhitPaleAqua128
xhitPaleAqua128Insider Mini
posted in Razer Gold & Silver

missing some digits on my razor gold card

Hey, @xhitPaleAqua128! I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have a support ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
10 days ago
L
Lewy30Insider Mini
asked in RazerStore Promotions

gold voucher

Hi there, @Lewy30! For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number through PM, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
10 days ago
B
BinSodilInsider Mini
asked in Razer Support

Keyboard only "works" with Synaps open.

Hello, @BinSodil! Check this article and find the Razer Huntsman Elite. There you can find the step-by-step guide on how to hard reset your keyboard. If that didn’t do the trick then send me a PM along with your Huntsman Elite’s serial number so I can check my resources for possible workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
11 days ago
T
Toman_9Insider Mini
asked in Razer Support

Kiyo Pro Firmware Update does not work

Hey, @Toman_9! Try this firmware updater. If the same thing happens then you can drop me a PM along with your Razer Kiyo Pro’s serial number so I can look for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
11 days ago
storysmartQueenBlue665
storysmartQueenBlue665Insider Mini
asked in Razer Support

Basilisk V3 wired rz01-0400 blinking and not detected on any device

Hi there, @storysmartQueenBlue665! What about trying it on a different computer? If it’s detected then you can proceed updating its firmware. Send me a PM if that didn’t work along with your mouse’s serial number so I can check for other troubleshooting steps. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
11 days ago
DrewTheGuy
DrewTheGuyInsider Mini
asked in Razer Support

Cobra Pro doenst show up in bluetooth

Hey, @DrewTheGuy! Have you tried it on a Windows PC? You can also update its firmware. If the same problem occurs then you can send me a message via PM along with your Razer Cobra Pro’s serial number so I can check my resources for a possible fix. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
11 days ago
B
BleachDealerInsider Mini
asked in Razer Support

Razer Synapse infinite login loop.

Howdy, @BleachDealer! You can repair your Synapse 3 software. If that didn’t work then you can perform the clean re-installation process. Feel free to drop me a PM if the issue still persists so I can check for other workarounds. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
11 days ago
J
Jb1303Insider Mini
asked in Razer Support

Brand New Razer hammerhead true wireless not connecting or working

Hi there, @Jb1303! You can watch this video for a step-by-step guide on how to get started. Another option is to connect the earbuds to a different phone. Should you have other concerns, just send me a message via PM so I can check my resources for other steps to help you further. *Thread locked to curb conversation to PM.

1
Razer.sushi.boi
12 days ago

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