Solved Threads

My laptop battery is swollen and I need replacement. Where can I buy it? Thanks 

I bought THX Audio and didn't receive the code, I searched all over the email and couldn't find it.

Hi, i have used this headphone for years and the ear pads drops off itself day by day. I decided to change both of my ear pad but it seems different when i take it off. While taking it out, i realise the ear pads is glued on the surface hence unable to replace it. Please assist and advice me on this thank you. 

So what'll happen is that any time I type on it, there is no input whatsoever on the computer, but razer detects when it's unplugged and plugged in, and the lights stay on, I've tried other ports and wires and it still doesn't work. Its just frustrating because I've had this keyboard for less than a month

I made a transaction in the amount of 50 dollars I was supposed to receive a code through which the transaction can be carried out. The payment was made but I did not receive the code, it appears on the website that the transaction is pending, what should I do?

I bought Razer Blackshark v2 pro 2023 headset, downloaded Spatial Audio and it wants license code.Can someone help me where I can get a code?

Not long ago I encountered a problem that the top row of numbers does not work, only numbers backspace and `~ work.What to do?Keyboard:Razer Ornate v2

I have lost my 7.1 activation code, so I’ve tried to contact support for several days, and have also used the automated activation code service (gives you a code to use to activate the 7.1 surround sound) and still have not received any codes. Can anyone help?

Trying to see if anyone has had issues updating OS version past 9. Tried to get to settings to make it look for and update but it says 9 is the most current version.

my razer basilisk ultimate wireless stopped working, the doungle is connected to the laptop by usb directly, I turned it off and on several time but same issue, I tried to repair the mouse with doungle by using (RazerMousePairingUtility_v1.00.03_r1), it says pairing successful, but when I unplug the USB cable from the mouse it not working, when I connect the USB cable between the laptop and mouse it works fine, I’m removed synapse and downloaded from razer wbsite synapse version 3.8.930.91517 but still same issue,  can any one help.   

I turned this mouse off overnight and when I came back and turned it on, it just stopped working completely. It doesn’t work on Bluetooth or 2.4 either. I’ve searched up ways to fix this but none of them work. I tried switching the drivers, I redownloaded my software, the synapse app, I tried replacing the battery, and etc. My computer can’t detect it, and razer synapse can’t detect it either. I’ve had this mouse for about 1 year and a half, and it’s never stopped working like this. Are there any fixes to this? 

so randomly my razer viper v2 pro dongle stopped working i cant stay connected for more than 5 mins ive downloaded the latest software and it still wont work plz help

Hello,I'm having a hard time finding pudding key caps for my Razer X Chroma keyboard I was wondering if I could get some help on finding good quality pudding key caps for this keyboard as I would like to have more RGB shine through the keyboard. I’m looking to replace all my keycaps with pudding key caps if that is possible.I made the mistake of purchasing Tecware pudding key caps that didn't fit onto my board as the switches couldn't fit in the mold of the keycaps for Tecware caps as they were designed for MX-style switches.

Mouse pad works but clicking is not working. I can use usb mouse to click. Checked for updates, firmware updates, device mgr update. uninstall and reinstall touch pad in device mgr. See there was a post about bloated battery causing issues on 2022 model - mine is 2020 razer 15. Does not look bloated. 

Hello,I buy the razer barracuda pro recently and I can not find the activation code for THX spatial audio app in the box, so please where can I find the code?

Looking to finally upgrade to a proper modern laptop but having to use preinstalled win11 is a dealbreaker for me.Call me old fashioned or whatever but I’m wondering if it’d be possible to downgrade to 10 on a 2023 blade?I did some research but there isn’t really a good answer out there, apparently it can cause some issues. Just trying to see if anyone here has more info.Thanks!

Hi all, I've been looking at several forums and I've not found an answer. Is there a way to factory reset/hard reset a pair of Hammerhead TWS X? I recently bought the pikachu edition, but my old regular set needs resetting

Hi,As per topic above, I have double check the S/N and unable to register my mouse mat.

Preciso assinar a garantia de um produto Razer. Alguém poderia me fornecer os novos links onde posso fazer essa nova solicitação de garantia?

Hey All, My machine shuts down, as if I pressed & held the power button, when I unplug it. It does not automatically switch to battery power as it used to. I am not sure if a Windows update or a Razer update altered how the machine works.I have a Razer Blade 17

Just purchased a Core X and am looking forward to using it. I installed my graphics card, plugged everything in, and flipped the switch, and ...nothing happened. Am I missing something here?The card is a MSI Mech 2X Radeon RX 6600 8GB. I noticed there are two cables inside the Core X but my card only has one socket. Could that be the problem?Please tell me I’m missing something obvious...

Hi guys. I would need your assistance regarding an RGB issue with my Deathstalker V2 pro after I updated its firmware to the latest one.After updating the firmware, the keyboard's RGB starts working differently when connected using different types of connection.When connected via cable: Only default breathing effect When connected via Bluetooth: Only default rainbow wave effect. When connected via 2.4ghz dongle: All LEDs are off, except for the Macro, Capslock, Numblock indicators, and Fn combinations (F9-F12, Pause, End). However, Chroma Studio still shows that the RGB effects are working. When connected via my Basilisk V3 pro's 2.4Ghz dongle (multi-device pairing): The RGB effects work fine. This is the only connection where I can change the RGB effects normally.The S/N of my Deathstalker V2 Pro is: PM2229F65403080Please assist me. Thank you.

I bought this headset. I want to use it with cable. My pc tho has only line in and line out, so I can only use headphones without mic. I bought a cheap splitter, but it had echo and mic didint work. I heard that you need to choose a splitter to be compatible with headset. I also heard that i can buy a usb soundbar. Which one should I buy? What brand?

All of a sudden my BLACKWIDOW CHROMA STEALTH keyboard and MAMBA TOURNAMENT mouse not showing in synapse. My razer Kiyo camera still shows up.  Things I have tried in this order:Repair razer synapse 3 Completely uninstall synapse 3, from the ‘add or remove progrmas’ windows feature and then removed per these instructions all related razer files.C:\Program Files\Razer C:\Program Files (x86)\Razer C:\Program Files (x86)\Razer Chroma SDK                   // This file was not there C:\ProgramData\Razer This command can be used in place of the above to access the directory: %ProgramData% C:\Users\<username>\AppData\Local\Razer This command can be used in place of the above to access the directory: %AppData% C:\Users\<username>\AppData\Roaming\Synapse3                                             //this file was not there This command can be used in place of the above to access the directory: %AppData% Uninstalled the devices and their respective driversReinstalled razer synapse

razer blade 14 (2017) help me please update bios 2.0 to 3.0 or 4.0...  5.0 & 5.01 can't finish installation