Solved Threads

I have lost my 7.1 activation code, so I’ve tried to contact support for several days, and have also used the automated activation code service (gives you a code to use to activate the 7.1 surround sound) and still have not received any codes. Can anyone help?

Trying to see if anyone has had issues updating OS version past 9. Tried to get to settings to make it look for and update but it says 9 is the most current version.

my razer basilisk ultimate wireless stopped working, the doungle is connected to the laptop by usb directly, I turned it off and on several time but same issue, I tried to repair the mouse with doungle by using (RazerMousePairingUtility_v1.00.03_r1), it says pairing successful, but when I unplug the USB cable from the mouse it not working, when I connect the USB cable between the laptop and mouse it works fine, I’m removed synapse and downloaded from razer wbsite synapse version 3.8.930.91517 but still same issue,  can any one help.   

I turned this mouse off overnight and when I came back and turned it on, it just stopped working completely. It doesn’t work on Bluetooth or 2.4 either. I’ve searched up ways to fix this but none of them work. I tried switching the drivers, I redownloaded my software, the synapse app, I tried replacing the battery, and etc. My computer can’t detect it, and razer synapse can’t detect it either. I’ve had this mouse for about 1 year and a half, and it’s never stopped working like this. Are there any fixes to this? 

so randomly my razer viper v2 pro dongle stopped working i cant stay connected for more than 5 mins ive downloaded the latest software and it still wont work plz help

Hello,I'm having a hard time finding pudding key caps for my Razer X Chroma keyboard I was wondering if I could get some help on finding good quality pudding key caps for this keyboard as I would like to have more RGB shine through the keyboard. I’m looking to replace all my keycaps with pudding key caps if that is possible.I made the mistake of purchasing Tecware pudding key caps that didn't fit onto my board as the switches couldn't fit in the mold of the keycaps for Tecware caps as they were designed for MX-style switches.

Mouse pad works but clicking is not working. I can use usb mouse to click. Checked for updates, firmware updates, device mgr update. uninstall and reinstall touch pad in device mgr. See there was a post about bloated battery causing issues on 2022 model - mine is 2020 razer 15. Does not look bloated. 

Hello,I buy the razer barracuda pro recently and I can not find the activation code for THX spatial audio app in the box, so please where can I find the code?

Looking to finally upgrade to a proper modern laptop but having to use preinstalled win11 is a dealbreaker for me.Call me old fashioned or whatever but I’m wondering if it’d be possible to downgrade to 10 on a 2023 blade?I did some research but there isn’t really a good answer out there, apparently it can cause some issues. Just trying to see if anyone here has more info.Thanks!

Hi all, I've been looking at several forums and I've not found an answer. Is there a way to factory reset/hard reset a pair of Hammerhead TWS X? I recently bought the pikachu edition, but my old regular set needs resetting

Hi,As per topic above, I have double check the S/N and unable to register my mouse mat.

Preciso assinar a garantia de um produto Razer. Alguém poderia me fornecer os novos links onde posso fazer essa nova solicitação de garantia?

Hey All, My machine shuts down, as if I pressed & held the power button, when I unplug it. It does not automatically switch to battery power as it used to. I am not sure if a Windows update or a Razer update altered how the machine works.I have a Razer Blade 17

Just purchased a Core X and am looking forward to using it. I installed my graphics card, plugged everything in, and flipped the switch, and ...nothing happened. Am I missing something here?The card is a MSI Mech 2X Radeon RX 6600 8GB. I noticed there are two cables inside the Core X but my card only has one socket. Could that be the problem?Please tell me I’m missing something obvious...

Hi guys. I would need your assistance regarding an RGB issue with my Deathstalker V2 pro after I updated its firmware to the latest one.After updating the firmware, the keyboard's RGB starts working differently when connected using different types of connection.When connected via cable: Only default breathing effect When connected via Bluetooth: Only default rainbow wave effect. When connected via 2.4ghz dongle: All LEDs are off, except for the Macro, Capslock, Numblock indicators, and Fn combinations (F9-F12, Pause, End). However, Chroma Studio still shows that the RGB effects are working. When connected via my Basilisk V3 pro's 2.4Ghz dongle (multi-device pairing): The RGB effects work fine. This is the only connection where I can change the RGB effects normally.The S/N of my Deathstalker V2 Pro is: PM2229F65403080Please assist me. Thank you.

I bought this headset. I want to use it with cable. My pc tho has only line in and line out, so I can only use headphones without mic. I bought a cheap splitter, but it had echo and mic didint work. I heard that you need to choose a splitter to be compatible with headset. I also heard that i can buy a usb soundbar. Which one should I buy? What brand?

All of a sudden my BLACKWIDOW CHROMA STEALTH keyboard and MAMBA TOURNAMENT mouse not showing in synapse. My razer Kiyo camera still shows up.  Things I have tried in this order:Repair razer synapse 3 Completely uninstall synapse 3, from the ‘add or remove progrmas’ windows feature and then removed per these instructions all related razer files.C:\Program Files\Razer C:\Program Files (x86)\Razer C:\Program Files (x86)\Razer Chroma SDK                   // This file was not there C:\ProgramData\Razer This command can be used in place of the above to access the directory: %ProgramData% C:\Users\<username>\AppData\Local\Razer This command can be used in place of the above to access the directory: %AppData% C:\Users\<username>\AppData\Roaming\Synapse3                                             //this file was not there This command can be used in place of the above to access the directory: %AppData% Uninstalled the devices and their respective driversReinstalled razer synapse

razer blade 14 (2017) help me please update bios 2.0 to 3.0 or 4.0...  5.0 & 5.01 can't finish installation

so basicly when i am iin a game and playing and clicking with my basilisk v3 pro it stops it dosent detect any clicks then i have to turn off the mouse turn it back on and it still wont detect then i  pull out the dongle and put it back in then it works and yes i use a laptop so there are no connection issues i dont know why it happens is there any way to fix this ? 

The right side of the headset under the self-adjusting band cracked on its own when I left it in the box and I want to get a new headset replacement because according to razer.com/ca-en/warranty my Razer headsets are 2 years old. warranty I bought the razer kaira pro on amazon almost 1 year ago and left it in the box as i was waiting for an accessory for my xbox series s, my 2 controller and the razer headster when i tried from using it I saw that it was cracked when I try to put my head in it's like the crack is getting bigger and trying to open

My huntsman mini keyboard was working perfect till  out of nowhere it just stayed on the white colour. All keys are white. I have tried changing the colour in synapse.I have pressed all keybinds (fn+u, fn+y, fn+o) and all other buttons.I have reinstalled synapse.I have reset profiles and lighting on all my razer products.I have unplugged it multiple times and put into different ports. After all that it still is on the colour white. Im not sure what else to try and was hoping someone would help me out. I did notice when I pressed fn+z (which puts the computer into sleep mode) the rgb comes back on and works perfectly fine. even when the computer is starting up or shutting down the rgb works until it comes to the login screen then turns white again. It cant be the keyboard as it turns different colours at certain points and it cant be synapse as it works for all other razer devices i have. I hope someone will be able to help me out in regards of this!

So, here’s the deal.I have just received my Amazon order of Kraken X Lite headphones.The scratch card with the activation code was a disaster and is completely unreadable.I have tried requesting a code but need the product ID in order to complete the request. I know where this code is but due to its placement on the headset and my worsening eyesight I cannot read this.I have attempted to use the online support process, but in order to proceed I need the product ID code so I am going round in circles.Is there any other way to get this code and thus activate 7.1 surround, or am I now left with 50% of my new headset being unusable?

Can you install a 4 TB SSD in a Razer Blade 15” Advanced (2021) | RZ09-0409x?  The manual states up to 2 TB, but I think that was before 4 TB ssd was available.

Having an issue today, purchased leviathon v2, downloaded thx spatial audio trial, used it, liked it. Ordered razer kraken v3 hypersense to use in same software.went to purchase software, order cancelled. Not on vpn. Have had the razer account for over 10 years. I have been messaging with razer customer support for over a week now, being told my acocunt needs to be verified on their side. And to attempt repurchase using another payment method, fine, things happen. Sure. I did it. Cancelled again. They state they need some bank verification code to verify my account. You onow what fine ill indulge you, except there is no code for my bank to provide. This is a 20$ product that you denied my purchase of in the name of “account security” this is the stupidest thing i have ever experienced in my life. I have been a LOYAL razer customer since i was 16. 12 years now. But if this is how you treat your customers i will be returning all 8 of my razer products and starting new with corsair. 

Rumors have it that some mice are made in Taiwan, and some in mainland China. Is there a sure way to tell without opening the box? Any model that is exclusively made in Taiwan?