Solved Threads

Suddenly my numpad ‘6’ is sending *6and ‘9’ is sending 93Definitely keyboard issue across multiple PC's and OS’s.I see in ‘Related Topics’ where lots of people are having issues with certain keys suddenly sending key combos. Links are given to potential ‘solutions’, but all of those links are now dead.Absolutely love this keyboard, but since I do a ton of work in Excel, the numpad is critical for me.It seems this is a common issue with the Cynosa Chroma. Any help appreciated.

Resolved - This incident is resolved. The service has been fully restored back to availability.Jun 14, 10:22 PDTIdentified - The issue has been identified and a fix has been implemented.Jun 14, 10:04 PDTInvestigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.Jun 14, 07:47 PDT Why does the status say that the incident has been resolved? If in fact it is not resolved, and apparently the problems are just beginning? I hope the team is working to resolve this issue.I also have many Razer products, but currently the 7.1 sound does not work.

I have my blackwidow chroma V2 working 2-3 days ago. suddenly when i came from work and use my unit, keys are not working but when i press those keys lights are coming exactly for each keys but only lights ,  but it is not responding on computer. i tried reinstalling fully the synapse but still same issue

I recently purchased the strider chroma and the basilisk v3, i cleaned the strider chroma to avoid measure, but when i put the mouse heared like static shock, can this damaged the mouse in the future? Or am i too paranoid?

Hi! Just a minor questions, can i use wet wipes or baby wipes to clean my razer products? I have Basilisk V3, Huntsman V2 and the razer strider chroma, just wondering :)

Recently I removed the ear cushions from the Razer Blackshark v2. I followed the instructions from the video that Razer provides. And so just like it said on the video I peeled off the ear cushions. However after removing the ear cushions I can’t seem to find a way to put the ear cushions back and I’m not sure if it’s even possible. Can anyone help?  Thank you. 

Does anyone know where I can buy a replacement battery for Razer Blade 15 Advanced Model 2019 in EU? Original replacement part please :-)Thanks!

Hello, I have a razer viper ultimate I have been using it with a cable for the past months (My dongle broke because a friend head butted my laptop).I wanted to know if I can buy a used dongle of another razer viper ultimate (on ebay) and using the dongle configuration software of razer I can link them together.(Sorry if my english is not good, it isnt my main lenguage)

 So I know there's a pretty slim chance of anyone knowing what to do here but here it is. My cat knocked over an avocado plant in a bottle of water into the top of my PC case. This happened sometime in the night and unfortunately it didn't make enough noise to wake anyone up so the computer ran until it died and I found it this morning to power it off entirely. Water got into EVERYTHING. My question is, is there any way to replace the case lighting and front USB panel on this case? Or am I sol and need to buy a new case? Sorry if I put this in the wrong area and I have no idea what tags to use 

HelloMy razer hammerhead wireless x are not producing sound when I connect them in my phone. They are connected and I can see the battery icon. They work fine with my tablet but with my phone no.  Do you guys know what is the problem?

Greetings to all,I have recently see a post on reddit of people peeling the bottom of their mouse. I never did it. I was wondering, is it to be done? Change something or is it indifferent?Does it serve to protect the writing or should it be removed?is it wrong to remove it?Picture attached for reference 

I was playing gtaV when my computer crashed randomly but when i tried going back i couldnt login to my conputer because my password has the letter O in it and know im stuck without being able to login i cleaned my keyboard from the inside and outside and tried resseting which didnt work can you help?

As the title says, Razer Central Keeps Logging Me Out.  I’m unable to use game profiles because I keep getting logged out.  It’s driving me crazy!

I bought headphones from razer and my activation code is not working. how do i get a new one so i can activate the program

Greetings everyone..So I have seen the Razer Barracuda X 2021, the box mentioned it’s Discord Certified.But the bluetooth 2022 model I’ve got is nowhere mentioned to be Discord Certified.Not that I really care or want to have that, just curious to know if the 2022 model is certified as well.On the other hand my friend got a Blackshark V2 and when he enters discord it say’s his headset and mic both are certified by Discord. 

hello my razor nari will not connect to my pc anymore is the dongel dead?my model number is RC30-0267 P/N:RC30-026702

I am looking for a Tactile keyboard, that is full. I love Razer products and there are no computer stores nearby for me to see in person.  Can anyone recommend a full Razer keyboard, that is ultra quiet? Maybe even recommend a good gaming mouse to compliment the keyboard. I appreciate any and all help!

For the mouse Razer Naga X (or other similar mice): Can you only assign macros to the side buttons or can as well work as independent buttons from keyboard? This is, can I assign a button for example in a game without having a macro or binding with existent keyboard keys? Hope I explained well my question. Sorry for my english and thanks in advance.

I ordered the Razer Anzu finally and wanted to charge them right away…. I have been through this box 35 times (it’s not a very big box) but I cannot find a charging cable. This is the first time ever having an issue with a Razer product. Has this happened to anyone else? Should I send them back?

So I was using my mouse Naga Trinity for almost year. Mouse have really bad glowing now. Half of colors don’t work at all now, but it’s not so important. The biggest problem is Synapse stop see my mouse at all, and to fix it I need to re-plug my mouse every single time when I turn on my PC. This break all macros and I need to duplicate all of them and set again. And after another re-plug mouse got insane lag input for EVERYTHING expect wheel scroll. I need to hold any button for entire second just to make one click.

cannot find is Razer DeathAdder V2 has usb type A or C ?Anyone can check it on the box please?

Hello! The Akko CS Lavender sounds SO CLEAN, so I was wondering, can I swap the switches? Any answer helps. Thanks!

Can I sync the rgb on my Razer aio cooler with my moderboard?

Hello allUnfortunately my left mouse button (Razer Mamba Hyperflux RZ01-0248) does not work properly any more (especially doubleclick or drag and drop). As how I did everything I can and also followed as many hints I found, I liked to get a new mouse. But which model is compatible? I cannot find the Mamba model any more.

Hi, I have a razer blade advance model 2019, I’ve been using my laptop for 2 years already, don’t have a bloated battery, everything was fine, but one day I turn off my laptop and in the next day, I tried to turn it on and it didn’t even turn the RGB’s from the keyboard on, totally dead, I checked my charger was working fine while checking the LED indicator was green, tried to reset the razer blade while holding the  button for 15 seconds, tried everything I found in the forums and as far I could get is to turn the keyboard and the screen but it stays dark, and after a few seconds it will shut down or doesn’t turn on at all.