Solved Threads

My synapse can’t detect razer deathstalker v2 pro using 2.4ghz connection, but it can detect my keyboard using wired connection. is this normal? How can I fix it?

So I bought a razer v2 x headset the day I got my xbxo series x and the headset plug doesn’t fit into the controller jack all I get is static when I try to plug it in I had the same headset for my xbox 1 but it broke because of a flood but it worked perfectly I’m just confused on what I should do

So, I think ive done everything correctly but my keyboard doesnt light up in sync with the game  as its supposed to, and i cant for the life of me figure out what to do… I just got this keyboard

I got the razor ornata v2 for my birthday but just 2 months later it just randomly stopped working it won’t light up or even show up as a device on my computer I have tried many things but couldn’t find a solution.

Is it possible to change the colour of my mousepad without having to have razer apps open at all times? Like with Logitech G Hub having On-Board memory so you can change the colours and sensitiviy for the mouse universally, with g hub installed or not.

I just purchased a Razer mouse and found I needed a Razer keyboard to bind mouse function to keyboard keys. So now I have both and I’m trying to not only use the mouse sensitivity clutch bound to a keyboard key, but also want the keyboard key to also function.I’d like to setup the ctr key to do ctr and the mouse clutch. When using inter-device mapping, I lose the ctr key function. I tried using a macro, but I can’t get a macro to work with the clutch. I’ve opened a support ticket, but after days they just want a video of the ctr not working. The form emails read like no person has actually looked at the ticket. Any help on how to setup a keyboard key to addition trigger the mouse sensitivity clutch would be appreciated. 

Hello!  First post here, sorry if it’s in the wrong place or format.  I have a set of the Anzu smartglasses, but have scratched my lenses after a drop on concrete.  Everything’s fine, just an annoying scratch in the middle.  I’ve put the clear lenses in temporarily, but wondering if there’s a way to order another set of the “sunglass” tinted lenses?  I’m not seeing them in the replacement parts section of the website.  I understand this product is out of warranty, but just hoping there’s still a set on the shelf somewhere.  Thanks for any help you all can provide!

Hi,suddenly my Huntsman Elite keyboard stopped being recognized by synapse.I reinstalled synapse (unistalled by revo unistaller to be sure everything is gone).In device manager I can see Huntsman Elite keyboard properly installed (under Keyboards and Mouse and other pointing devices). Tried every usb ports (on the back of mbo) with both cables pluged in.Keyboard is working properly, just can not edit anything in synapse (because keyboard is gone). I have win11 v22H2, Synapse v20230712 (also installed Studio and Connect)…. Anybody have idea why its gone in synapse?

I need to register my replacement mouse but how do I prove a purchase if it’s a replacement that Razer sent me?

Hello Razer Community,I have a Huntsman Mini (linear switches) and I recently noticed an issue on my left alt key where is does NOT light green at all. All the other keys on the keyboard function fine, so it’s only this one key. Unfortunately my warranty ran out so I cannot RMA my keyboard for a new one. Is there anything I can do to remedy this issue or do I have to buy a new keyboard.Thanks for all the help!

Hi, I have a razer blade 15, 2018 advance laptop. Last week, i purchased the GaN adapter, however, it is not working.I have checked about the specification about my laptop,  and it says my laptop supporing the usb-c charging. Does my laptop support it or my usb-c port is not working ?

I am trying to install Synapse 3 but Virustotal is identifying the W32.Strab.gen_260344 worm in the install file, version 1.13.1.4333. Is this a false positive?

I just bought the Huntsman V2 and installed Synapse and Chroma Studio, but my problem is (even after serveral restarts), that it shows me the wrong keyboard layout. And cause of this 3 key lights are off.Where can I change it?My keyboard vs the layout in Chroma Studio. 

It pains me to have to write this, but after owning my Razer Orochi V2 for around a year and a half, my mouse has decided to stop working all of a sudden. The right click no longer functions and when attempting to turn the mouse on and off of either 2.4 or BT mode, it will get confused and either start right clicking with the left mouse button, not clicking at all, or left clicking but refusing to select certain windows. On top of this it will often cause any other mice I have connected to also lose the ability select windows unless I turn the Orochi off.There were no warning signs, it was fine one day and broken the next. Its extra painful for me as the last Razer mouse I bought was a Naga Epic MMO mouse back when I was a teenager, that I absolutely adored, right up until it up and died just outside of warranty. It broke my heart as I was so proud of it and it cost me a lot of money as a teenager. The whole thing was so upsetting I swore off Razer products. This mouse is the first Raz

Hi!  So.. Is it possible to change multiple profiles at once? I have a profile on my mouse with a bunch of macros on it and so I’d like to press a button to change to it, and change my chroma profile at the same time.Basically when I have my macro profile on, i want my whole setup to be red, but when my default profile is on, I want it to be green.

I am unable to update my firmware from 1.00.04 to 1.01.00. The mouse is connected via bluetooth, I’ve tried both with and without the dongle, I have removed and reinstalled the device many times. I have closed all razer apps whilst doing it. The button only highlights when I press “Open Bluetooth & other devices” then I press “Next” and nothing and it fades an de-activates the button again. Help, please?   

What to do when my given activation code is not valid

Hello Razer team! i just bought the razer viper mini and i wanna check if it's the official product from razer(original)(genuine), because there are a lot of ppl selling fake razer products. so i came here to ask you how can i check if my viper mini is 100%Genuine (Original) Or not. Thanks! 

Hello, which RAM fits the Razer Blade X14 (2023)?I would like to upgrade to 32 or 64 GBThanks, Regards Berni

Where are the detailed settings for me to adjust the balance for bass and treble, and other stuff? It’s not eligible for these 7.1 drivers and Windows customer service went through my computer and says there’s none built in for this headset… and that it should be at the Razor company… so here I am! What do I do?

Blade 14 won't turn on any ideas?

Do DA elite feets fit on DA V2? I only found feets selling in my country without having to pay 30$ of shipping for DA Elite and i wanna know if they will fit on DA V2.Ty

I have a Blackwidow Elite and Synapse keeps losing assigned macros, from when I startup, reboot or sleep the PC and I have to re-assign them again. Please help.

Title. I’m looking for a keyboard under $60 that supports NKRO and I can’t find anything about the Ornata V3/V3 X. Do they support nkro over USB, or at least 6kro? Thanks

When I open an app it sometimes opens a command prompt.How do I fix it?