Solved Threads

El mouse prende , pero Synapse no lo reconoce y no se mueve , ya revisé la pila y los controladores, no se que puede ser 

How do I change my email here without code? I forgot my email password so im trying to change it but how

Hello,I recently bought the new 3rd generation razer switches, however I have the 2014 BlackWidow Tournament Edition keyboard and I wanted your help to understand if they are compatible and if you could recommend any material that would help to change them. PS: Didn’t find anything useful in Razer FAQs

The product is not registered, it says that it has already been registered, but not have the code in the box

Few days earlier, my Razer Synapse 3 (RS3) cannot detect my gear. So I have done some troubleshoots to fix the problem but none work. What I have done:Clean remove & install RS3 according Razer instruction Using Device Detection Troubleshoot Tool, both my devices are still detected in the device menu but not in the RS3   When I check the Event Viewer, I found this error that may link to the RS3 error that cannot detect my gears: 

My Razer Seiren v2 Pro works well on my Eliteone desktop, but not at all on the Dell Inspiron laptop? Any suggestions? Yes, I’m sure I have all of the settings right! The laptop just doesn’t recognise the mic at all.

HelloMy name is Krzysztof and a few days ago I downloaded Razer Cortex.When connecting the platforms, I noticed that there was no integration with the epic games store and xbox platforms and they were visible in the tiles below the integration. Here's my main question: is this an oversight, maybe something isn't working with this integration, or does Razer Cortex not yet support integration with Epic games store and xbox? Moreover, when I try to connect my Origin account and, for some time now, EA app, I keep receiving a message about the failed attempt. As a computer layman, I can only guess that the integration may be outdated.I would be extremely grateful if someone more familiar with the topic from the community or support staff could provide me with detailed information about these 2 questions.Best regards,Krzysztof

I got my new mouse (the raser basilisk x hyper speed) and one day later the wifi started turning off and on. I've tried disconnecting it and reconnection but it won't work. However, when I don't use the mouse the wifi is perfectly fine!!! Please help me fix this. Thank you.

Como faço pra altera senha , mas eu perdi meu chip que estava. Cadastrado 

One of my cats stepped on my keyboard; one of the affected keys was F11 but there were almost certainly others. Ever since, the keyboard shortcut “Windows Key + .” no longer opens the emoji keyboard. In fact this shortcut combination doesn’t do anything anymore. Can someone point me to the likely culprit? I’m guessing another function key, but I’ve tried all the ones in that general area to no avail. Thank you.

Hello,A week ago I have bought Razer BlackShark V2 X USB, tried to activate 7.1, but on the web-site I got this info, what should I do?  

HelloI just bought a brand new Blackshark v2 x for my laptop and when I use my activation code for 7.1 surround sound system it doesn't accept it and it says that the license code is invalid. What can I do to fix it razer? Please can you help me?

I’ve both gold pins worth $230 now and they have been sending an error message, instead of the actual codes and continue deducting my card.  razer, all you had to do was fix your goddamn backend and all these won’t be necessary.I’ve tried contacting your support but you guys never respond. I need the funds please help

kodu alamıyorum siz gönderin lütfen s

Hi, I have a problem with the RGB lights on my naga trinity 12 buttons side panel.The lightning is not working correctly, It completely lost track of a few shades of colour.I have a cynosaV2 and a naga trinity synched on spectrum cycling colour variation mode and both are working accordingly to that apart from the side panel of the mouse that sometimes shows the wrong colour with this schema:Green instead of light blue and blueYellow instead of whiteOrange instead of purpleI already followed a few guides by cleaning the pins and re-installing synapse3 but I didn’t manage to solve the issue.Best regards.

Can we transfer razer silver from one account to the other?

I just bought the Razer Blackshark v2 x usb. I just downloaded razer synapse and 7.1 surround sound. However it says I would need an activation code. I tried tio input my serial number to get a code but it says my headset is not eligible. But the website does say eligible.  

Hi, I'm trying to purchase an item using Zsilver and it's asking me for a code sent to my phone, but I'm not receiving anything, I tried going to my account and changing to enable using my phone, but ask for the same code that never arrives on my phone, anything that I tried on my account ask for the same code.I tried contacting the support on the chat, but they dismissed me saying that problem with gold or silver I have to send a ticket, great help no one seems to answer, now my silver gonna expire in 6 days and I won't be able to get what I want,Can someone here help me with that?Thank you

Used both Paypal and my Debit Card, payment get processed while buying golden pin, money taken and then also instantly being refunded, with authorization being cancelled not by me. 

Hello, how can I connect my Razer BlackShark V2 Pro (2023) to Synapse 2.0 on my Mac? I turned on the headset & plugged in the USB-C dongle on the Mac, unfortunately the loaded app Synapse can't find my headset. It says: Please connect a Razer Synapse Enable device. What am I doing wrong? Thanks a lot for your help. 

My problem with the audio mixer is that it suddenly emits noise (scratches/knaxing) as if the audio driver did not work properly. I always have to stake it off and reconnect it.I have already reinstalled Synapse and already reset Windows 11 and the device. Does anyone have any idea why this could be?

Hello,I have 3 Razer Devices plugged into my system.Razer  ViperRazer Mouse Bungee V3 ChromaRazer Base Station V2 ChromaAll of the devices have Switch off Lighting when Display is turned off checked, but only the mouse will actually disable it’s LED lights.  This just started happening with the latest update to the Razer software, and I can’t figure out what to do to get the devices to turn off like they used to.Anyone else having this issue?

Why can I not switch to another profile with the tartarus V2 I have made a new profile with synapse 3.8

.