Solved Threads

My razor black widow didn’t type, and they give me greenlight when I type anything and that it doesn’t work 

Hi! Been trying to look for the Activation code for my RAZER KRAKEN KITTY V2 PRO - WIRED RGB HEADSET. Added the serial numbers but listed product not available for 7.1 surround sound? Help please.

I need help

I bough the gams by the Brawl Stars,But 5 hour passed and I still didn't receive the gems.I bought the $9.9 170 gem gear。Payment will be completed at 16:50:24 on June 8, 2023 Eastern District 8th District Time.However, 5 hour have passed now，I didn't receive gems in my game. what can I do？I emailed customer service, but there was no response

With regards to the future utilization of Razer, I humbly request an immediate attention to my case. I assume there shouldn't be difficulties in the checking of my provided information.

Hello! Recently one of the side buttons started to “jiggle” and being quite loose, and sometimes it gets stuck when pressed.My warranty just expired so it’s not covered anymore, so I was wondering if there’s something I could do to either fix it, or get some sort of assistance from RAZER.Thanks in advance!

For the Razer Basilisk V3 Pro, what's the difference between Bluetooth, USB dongle connection, and the Mouse Dock Pro in terms of latency and battery life? Razer seems to suggest the mouse can reach around 90 hours at optimal battery usage before needing a recharge, but I can barely get above a day or two (~20 hours on average). I recently had to replace my daily driver through customer support due to connection issues, but the new mouse appears to also have the same battery life, which begs me to believe maybe I just have it configured wrong or this is expected behaviour?

Hi guys,Please send me link where I can download the recovery files for my Razer Blade Advanced 15 - RZ09-0367.I am currently replacing my SSD.Thanks a lot. 

Hi, I'm experiencing screen-stuttering while my mouse (Razer Naga Pro V1) is connected via Bluetooth. I'm positve that bluetooth connection is the problem because when I connected mouse via USB dongle (wirelessly ofc) problem goes away. You can see this problem in a youtube video I made (1min long). I read that such behaviour can be caused by bluetooth interference or poor bluetooth connection, but I don't know how this can be possible since my mouse is the only bluetooth periferial connected to my PC and there is around 20-30cm distance between my mouse and bluetooth antennas. I’m using TP-Link Archer TX3000E as my Wi-Fi & Bluetooth adapterhttps://www.youtube.com/watch?v=48UhEdgQTdc

My dad has went out recently and i was trying to find one to replace or even better, and everything i need, but it boots into bios so i can’t use a ssd copier when i get a new one since my other laptop is only a hp stream, any one know something that i could do, thanks 

All my drivers are updated, including the most recent update for the headset. What's weird is that when I turn the volume up, the sound will even out again until I mute my mic again. Does anyone know how to fix this?

Yesterday my Razer devices updated and my Basilisk Hyperspeed X is not working properly now. I cannot click and drag correctly. When I try to click and drag to scroll, it doesn’t follow the mouse and only scrolls a tiny bit. I tried using a regular mouse and it works just fine, but my Razer mouse isn’t working properly on any device I plug it into. The update occurred after booting up from a shut down and I tried restarting my laptop again to fix it but it didn’t work. Is there anything I can do to fix it?

my tws x left earbuds drains very fast 

So the headset itself is working. the usb soundcard might be dead tho. I spilled some coke on the usb soundcard (like the usb part, not the soundcard mini box thingy idk what its called)

it says unable to install and I tried it a few times but it didn't work. does anyone have. the solution to get away from this? 

Как получить новый код 7.1? Переустановил Windows. Карточка со старым кодом осталась

So i just got this keyboard and every time i turn on my PC and come to the login screen WASD does not give input (like it’s in analog mode) Using the Ctrl Fn Esc command does nothing. This makes it impossible to use the keyboard to logon.  As soon as i’m logged in i’m able to use it as normal.

Não consigo usar minha conta pois meu número antigo não foi alterado, preciso mudar o número da autenticação de dois fatores, mas não consigo pois vai um código para o número antigo (que eu não possuo mais), não sei o que fazer, por favor me ajudem.

I bought Cobra pro with the dock pro bundle. I received few days ago and found that the cobra pro isn't charging with the dock pro.Sent the case to the Razer and received answer from Razer that Razer Mouse dock pro only can charge Basilisk v3 pro. Did anyone knew that? Or is there a way to charge the cobra pro? If it true that Razer Mouse dock pro only can charge Basilisk v3 pro, why did they mentioned Cobra Pro is one of compatible mouse?

I got this laptop when it was on windows 11 and i used my USB to install windows 10 and i did delete all the data in  both SSD. After that i keep receive error 0xc00000e every time i turn my laptop on. Is there any way to fix this. Im quite sure the bluetooth function was working fine before i install windows 10 

Hi,I use my Razer Raptor 165 with my PC and Connect it via DP. Is there and way to get Chroma work?need helpflorian

My laptop battery is swollen and I need replacement. Where can I buy it? Thanks 

I bought THX Audio and didn't receive the code, I searched all over the email and couldn't find it.

Hi, i have used this headphone for years and the ear pads drops off itself day by day. I decided to change both of my ear pad but it seems different when i take it off. While taking it out, i realise the ear pads is glued on the surface hence unable to replace it. Please assist and advice me on this thank you. 

So what'll happen is that any time I type on it, there is no input whatsoever on the computer, but razer detects when it's unplugged and plugged in, and the lights stay on, I've tried other ports and wires and it still doesn't work. Its just frustrating because I've had this keyboard for less than a month