Solved Threads

Bought new Blackshark V2 Pro, but the P/N is RZ04-03220300. Is this headset made in 2020?  Is it much different from recent versions?

razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

i need to transfer razer gold credit refund to my bank

I lost my phone and I dont have any back up codes. I cant use my Razer Gold because of the 2 step verification. Please Help guys

When I activate the 7.1 surround-sound feature, I cannot hear anything from my Blackshark V2

Hello, I only created this account for help with a problem with my other account. 2 months ago I tried to activate my 2-step verification, but I don’t know what i did, but it logout by itself, and when I tried to send my email verification because I forgot my password, I despaired and I send that email so many times and that caused my account got blocked, so please, I need help to log in to my account again, thanks

i have a problem about my headphone i can't verify my code and when i enter my code this error show me "License code is invalid" please help me about that

The problem is : mic is working, but there is no sound after downloading an update for Razer Synaps (i didn’t download it for a while so I don’t know exactly from which version). There exists only 1 way to hear a sound from headphones is to use “Sidetone” in windows and that’s it. And it is a sign that they work properly, but there is no sound .And it is not the problem of laptop, because there is a sound, when i use  I tried a lot of things: i used different drivers, different versions of synaps, i rebooted laptop abou 20 times and there is still no result. PLS!!! help me smbd.Discord: danilxdE-mail: 123321qmzp@gmail.com

I have razer base station 2 2 device but only show 1 in synapse 3can i connect 2 device at the same time ? 

How can I change my email here in my acc without the two step verification popping up, used my facebook acc to sign up but i forgot that the password of the email of my facebook acc 

Hi yall, i have question even though im on windows. Will be Synapse 4 Beta on mac os?

My lady just bought me a new mouse for my birthday and it keeps any minor movement or something and it scrolls by itself does anyone know a fix or something I can do its super annoying when gaming as well. If now I will have to exchange it

Since I’m i’ve been having the problem of having to replug the usb dongle almost every restart ever since I had it (I’m only looking for solutions now because I’ve had enough of it now). Saw hope that MAYBE updating the firmware for my Kraken V3 Pro would help with the problem only to find out that theres even more problem… even in just trying to update it.  The Problem is that I’m stuck in a loop with no indicator as to what failed (stuck on step 2). Everytime I complete the instruction for step 2 where i have to replug the usb dongle it just goes back to step one and stays there. I’ve tried waiting for a couple of minutes, restarting the installer, restarting my pc, unplugging and replug(stays in step 1 with the update button greyed out) , uninstalling  Synapse 3 with the clean uninstall command prompt, and trying other usb ports and powered usb dock in my pc… nothing. Am I missing something? is it user error? or is there a defect in my product?   The updater saysDongle version: 1.00

When i play on fortnite my mic quality and sound are very good but when i launch league of legend, the sound goes incredibly high on sound wired. I don’t know if it’s a synapse bug or headseat bug but i think it’s a problem when we use a improvement settings on synapse 

Hi all,I’m looking into changing my whole setup and I’d love for all my devices to only use one dongle.Does the Hyperspeed dongle and software allow for an Hyperspeed Mouse, an Hyperspeed Keyboard and an Hyperspeed headset (or earbuds) to work at the same time ?Also are all products sold with their own dongle and If so, can I use one for my desktop PC, one for my Laptop and one for my PS5 and switch between them easily ?Thanks for your help !

I lost my old phone, and I lost my old number with it. I want to change it, and I have all the information that indicates that this is my account

I need help changing the address on an order I placed on the 20th of April. The status of the order is still at “Received” and still hasn’t been shipped yet. I am assuming it’s because of the address I placed and how confusing it could’ve been. That’s why I want to change it.Please help!Thank you.

Good afternoon, the following situation happened, I bought Razer Kraken v3 headphones, there is no activation code in the box, I registered the product on razerid.razer.com, then I tried to request an activation code on the official website, but when I enter the serial number of the product indicated on the box, it gives an error , please tell me if it is possible to somehow solve this problem, perhaps the activation code has already been used and I received headphones with the code already used. S/N:(removed); P/N: RZ04-03770200-R3M1 my mailbox: (removed)

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

Good evening. I bought a razer kraken kitty ed. v2 pro, which cannot provide 7.1 surround sound. I see this text when requesting an activation key: "Your Razer device is not eligible to receive the 7.1 Surround Sound activation code. Please refer to the section "7.1 Surround Sound System for Gaming headset" for information on suitable products." What should I do?

Hello, I recently bought Razar Kraken x. However When I opened the product, I found out that the code was redeemed already. Can you do anything from your end? Reset the code or must I return to the vendor? The thing is it is far away. I wish if you could help.

The activation code for surround sound for kraken v3 headphones does not arrive

So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item so guessing they just didnt send it?

Help! I tried browsing the articles and self-help guidelines but I can’t update my number. I no longer have access to it, and same for the backup codes. I still have access to my original email, but sadly, no backup email is added to my account. Please help!

alguien ya ingreso el producto ya que son comprados