Solved Threads

Can we transfer razer silver from one account to the other?

I just bought the Razer Blackshark v2 x usb. I just downloaded razer synapse and 7.1 surround sound. However it says I would need an activation code. I tried tio input my serial number to get a code but it says my headset is not eligible. But the website does say eligible.  

Hi, I'm trying to purchase an item using Zsilver and it's asking me for a code sent to my phone, but I'm not receiving anything, I tried going to my account and changing to enable using my phone, but ask for the same code that never arrives on my phone, anything that I tried on my account ask for the same code.I tried contacting the support on the chat, but they dismissed me saying that problem with gold or silver I have to send a ticket, great help no one seems to answer, now my silver gonna expire in 6 days and I won't be able to get what I want,Can someone here help me with that?Thank you

Used both Paypal and my Debit Card, payment get processed while buying golden pin, money taken and then also instantly being refunded, with authorization being cancelled not by me. 

Hello, how can I connect my Razer BlackShark V2 Pro (2023) to Synapse 2.0 on my Mac? I turned on the headset & plugged in the USB-C dongle on the Mac, unfortunately the loaded app Synapse can't find my headset. It says: Please connect a Razer Synapse Enable device. What am I doing wrong? Thanks a lot for your help. 

My problem with the audio mixer is that it suddenly emits noise (scratches/knaxing) as if the audio driver did not work properly. I always have to stake it off and reconnect it.I have already reinstalled Synapse and already reset Windows 11 and the device. Does anyone have any idea why this could be?

Hello,I have 3 Razer Devices plugged into my system.Razer  ViperRazer Mouse Bungee V3 ChromaRazer Base Station V2 ChromaAll of the devices have Switch off Lighting when Display is turned off checked, but only the mouse will actually disable it’s LED lights.  This just started happening with the latest update to the Razer software, and I can’t figure out what to do to get the devices to turn off like they used to.Anyone else having this issue?

Why can I not switch to another profile with the tartarus V2 I have made a new profile with synapse 3.8

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After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change and audio driver not shown. I have black shark V2 pro

I have a problem with smart scrolling. When using it, the laptop begins to emit signals 5-6-9 times depending on the intensity of scrolling, while at this moment the mouse and the entire desktop freezes. How to fix it?

I have Razer Blade Stealth 13 (2019). I have used the recovery that wiped everything from the laptop and made new fresh windows 10. The problem is that the version is 1903 and windows is refusing to update to newer version probably because the version is too old for update to 2H22. I´ve searched a lot of forums but couldnt find the fix. Is there any other way? The next question is: Can I format everything and do fresh install from USB? Then just download drivers for everything from website.

Hello, I have a question. I'm considering buying Razer headphones for my 12-year-old brother, who has a relatively small head with a circumference of 52cm. Would Razer Kraken 2019 or Tournament Edition be a bit too large for his head?

the product i am talking about is the razer blackwidow v3 tenkeylesswhile gaming, i mostly play valorant so i do not know if this happens in general or if its game specific. I see  my game stuttering without any fps drops, i check event viewer and see this error repeating:The Razer Chroma SDK Server service terminated unexpectedly. It has done this 21 time(s). The following corrective action will be taken in 300000 milliseconds: Επανεκκίνηση της υπηρεσίας. the greek text meaning restarting service.one time i let it happen and it reached well over 100+ restarts.this happens when my keyboard is plugged in and doesnt care if razer synapse is running. I usually have it closed but it happens both when its running in the background and while it's not.any clue what should i do? i have already updated to latest firmware and updated synapse, any other ideas?ps: i have noticed that if i unplug my keyboard and plug it back in it sometimes gets better or fixes its self for the moment, not sure if

Hi All,I wanted to know if there is any gaming mouse at the moment, that has the same built quality the old “Razer Mamba 4G (2012)” had - meaning the Matte-Black smooth plastic finish on top ? (it was very smooth and pleasant to touch, and always felt like a colder touch than other plastic materials)All the new models I saw have a rough plastic on top, providing more grip for sure, but feel less comfortable on the hand :)Thanks in advance ^^Nassim

Hello, I have noticed over the last few months that my laptop randomly restarts. It has happened when I paused a movie, or walked away from it for a few minutes. I’m pretty sure it has happened on battery or when plugged in. Looking at Event Viewer on Windows 11, I see this log in relation to the restart:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. I cannot think of any reason any of this things apply. Any help appreciated. V

I have Basilisk V3 Pro that is connected using Mouse Dock Pro. About a month ago something happend. Now when i start my PC my mouse is really slow (feels something like 200 DPI, usually i set in to 1200 DPI). If i change DPI settings in Synapse 3 to a higher value to mitigate this then it starts to feel laggy, jittery, don’t really know how to explain this. Right now the only fix is to unplug Mouse Dock Pro and then plug it back again - not ideal. Already updated firmware of Dock an Basilisk. Didn’t help. Does anyone have the same problem? Is there a fix? 

A few days ago I bought myself a headset  razer black shark v 2 pro 2023, but no way could I get the activation code of the program, the registration of the product on the site did not help, I can't find any way to get my activation key

Hi, I need help verifying the authenticity of my razer productSo i bought this Razer hammerhead v2 pro online for 600 pesos in my place,( around 12 dollars tops in the US) I don’t remember what store it was, but to my relief the product was able to register using product’s  SNthe problem is i’ve seen and heard people saying that counterfeits can be made and passed through product registration(Also the box has chinese characters)A reply would be much appreciated 

I am unable to change the color or lighting effect on the turret mouse or keyboard. I have uninstalled and re-installed synapse (several times), updated the firmware for the dongle, the keyboard, and the mouse. Made sure synapse was up to date, ran a system file checker via command terminal (because why not?). Tried wireless mode, and wired mode, NOTHING works. Sometimes the mouse and keyboard cycle through their default rainbow setting, sometimes they’re a solid color, sometimes they wont turn on at all. All keys seem to be working on both, heck I can even adjust the brightness on the LEDs, just can’t adjust them in any other way. Synapse does detect both the mouse and keyboard and allows me to change key bindings and everything else, just no lights. Very annoying when I actually want/need a backlight keyboard in a dark room. Any insight would be greatly appreciated as I am at wits end with this. 

I have the blackshark V2 (2020 version) usb model and it was working pretty well with my thx(bought 20$ version software) and synapses 3.0. Suddenly last week synapse didn’t recognize my headset as a sound device anymore, but THX does! My sound quality playing Apex legend was drastically compromised since then.I would like a feedback of your support team  Thanks

bought and activated the card on the 28th of October as seen in the receipt image with the damaged card.  Now you are claiming it was already redeemed on the 26th prior to purchase activation of the card.  You are cheating me.   All your agents are scammers  

I have a problem after the windows update. I plugged in and out my keyboard while changing my setup position. now my keyboard just wont light up at all. It’s treated as an USB where i can right click to eject “razer bootloader” its recognized in device manager as razer bootloader. I tried reinstalling the driver. updating it using the updater from Razer website. i tried reinstalling the razer synapse but none of it actually worked. I even reset my pc to a restore point i had from earlier time where the keyboard was working but it didnt work either. its been 2 weeks for me trying to find a fix for this and im frustrated about my keyboard. I have “Blackwidow X Chroma” keyboard i had for years and its functioning really well til this happened!https://www.reddit.com/r/razer/comments/f2ymy5/psa_razer_blackwidow_chroma_stuck_in_bootloader/?rdt=50667 i seem to be having the same problem as this guy but i tried his solutions and it didn't work for me

My Dethadder Essential is not being dettected by Synapse 2 on my mac for some reason. Help.

I’ve had my Blackwidow V4 Pro for a little over a month now, and recently it’s been bugging out with the fn + pause key to put my laptop to sleep.What’s curious is that if I quit Synapse, the fn + pause key does put my laptop to sleep correctly, and it’s only when Synapse is running that it doesn’t work. I’ve tried reinstalling Synapse to no avail. Help, anyone?  Edit: Blackwidow V4 pro firmware version 1.0.8.0Synapse version 3.8.930.91517