Solved Threads

Hello, it is asking for an activation code from the site, I registered the product with my Razer ID, it did not provide an activation issue and said that the headset is not suitable, but my headset is 7+1, how can I use it?

i have redeemed $20 worth of money but i cant purchase a brawl pass that cost $14.98

hello, I recently purchased headphones and faced such a problem that I can't find the code in the box, I ordered them in the online store, they came whole and in excellent condition, so I decided to register the headphones on the official website and here the problem is that when filling out all the items, I click register and an error like site error crashes try to restart starnitsk An unexpected error has occurred, please reload the page and try again"to get the activation code 7.1Please help 🥺 rezer 🙏 

I bought a Razer Blackshark v2 X headset and when registering it it says registered, I need help, I can't register, sad.

Help me get my code 

Hello Razer Support Team, I just got my Razer Kraken X Lite and when i unboxed it, i could find the black card with 7.1 Surround QR code to register. I registered but i cant find any card with an activation code and i need help. I'm gonna attach photos so you can see there is no code. 

Hi all,I have a desktop PC for my own use and a company laptop. On the laptop, I cannot install any drivers. Unfortunately, DeathAdder V3 doesn’t have Bluetooth. If I buy a second dongle, will I be able to connect my mouse to both: PC and laptop? (not at the same time). I don’t want to plug in, plug out every day the dongle, from laptop to PC and the other way around. If I cannot, and I have to operate only on one dongle, will I be able to normally use my mouse without drivers on the laptop? I’m not talking about macros. Turning off RGB, changing DPI, using side buttons - this is what will be needed.Thanks!  

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Comprei o fone blackshark v2 x. Fiz o cadastro na razer id e cadastrei o fone para conseguir o código de ativação do 7.1 surround. Mas o código que recebi no meu email da como INEXISTENTE. 

so uh i bought the 2022 barracuda x somewhere between december 2022- february 2023. i dont remember the exact date though. after buying them i put the headset on and just used them. i never really knew that they had 7.1 surround sound, so i just threw the box out like a month after buying them, and now i did realize that. ive been trying to register my headset but i dont remember the exact date that i bought them. any help?

lease help me I want to pay via razer coin but I can't becuase of 2 Step Authenticationand Backup Codes but I have my EmailI want to recover my account with same email.

I purchased the Viper V3 Pro last week and it’s been working perfectly, until today when I was playing. I had recently checked the battery to see it was at 85%, and no more than 30 minutes later I had gotten a notification in the bottom right saying the mouse was low battery. When I checked it in Razer Synapse the mouse was at 0%. When I plugged it in and left it for a couple hours it remained at 0%. I tried uninstalling drivers and still nothing.

I just got my kraken v3 hypersense headphonrd but when ever I plug in my windows 11 the volume setting is not saving and going back down to 0 which I have to fix evey time. This is getting annoying for me. what is causing this to happen? I think this could be the THX spatial which is selected evey time I Plug my headphone, I still not understand why this happens.

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. Recently, I purchased gold coins and didn't realize I needed the OTP to proceed. How can I update my phone number? Thank you in advance.

Please help me I want to pay via razer coin but I can't becuase of 2 Step Authentication and Backup Codes but I have my Email, I lost phone number and I want to recover my account with same email 

I bought 2 razer gift card at the store and when scratching I mistakenly scratched off 4 digit on both cards what can I do to get the card back to use please help 

hi guys if i earn 1500 silvers would i get the razer backpack and the mouse or there is only a chance i might get thatplease answer me if you know im new here☺️

How do i keep my wallpaper synced lighting on my keyboard on while in a different window?

My battery went out and expand after 3 years using it. Where can i find a replacement battery for my laptop?

Hi Guys hope you can help me out. My good old razer stealth touch pad dont respond after i upgraded the ssd (change) and load a fresh windows 10 installation. Everything else runs fine. I also cant find the touchpad in the system options. And the thing is, if I switching back to my old ssd (oem razer as delivered in 2019) the touchpad is running absolutely fine. Please help me. Best regards Paul

Hi, anyone who can help on changing my phone number associated with Razer? I lost my phone number a long time ago but I still can access my email. i recently purchase gold coins and not knowing i needed 2FA to proceed. i can provide the cannot access full number and some identifications regarding the legitimacy of my identity and can provide receipt of purchase.

I bought a Razer product today and wanted to activate the 7.1 feature, but the code states that it is already used. please can you help?

Dear Razer Gold team, I am writing to express my disappointment with the delay in receiving my in-game purchases for Free Fire. I made a purchase on 28/05/2024 , and have not yet received my order. I kindly request that you please process my order as soon as possible and update me on the status of my order. Thank you for your time and attention to this matter. Sincerely, MinionYellowpointhead130

Hello.I use Razer Synaps and have saved various profiles there, including for Call of Duty MW2. Since CoD MW3, the profiles (only for this game!) no longer change automatically, e.g. from Windows to CoD MW3. There is no such problem with other games. I suspect it has to do with the new headquarters in MW3.In MW2 you simply started the game and could select the mode there, like Warzone and others. Now in WM3 you start the new "Headquarters" and if you want to enter the Warzone, the game is first closed and then restarted like MW2. So you can't go directly from the "Headquarter" into the Warzone.The whole thing feels like you want to write something in Word, but you can't start Word directly, you have to start Excel and then start Word there, then Excel is closed and Word is started.Probably there are several .exe files and therefore Synaps does not recognise what is running. It is also not possible to set up MW3 as a separate profile in Synaps because it is unclear which file starts MW3