Solved Threads

After updating my razer blade stealth 13 (2019 model) to windows 11, I have two consistent issues regarding display. First, I cannot connect to external monitors. Here is what I have tried so far:Multiple adapters (USB C to HDMI) on both ports on laptop, multiple cables, and verified the external monitor works because I use my work laptop connected to it. Display drivers uninstalled, reinstalled, and fully updated. (Not sure this helps) Restored BIOS defaults.Second, I cannot adjust the brightness of my screen anymore. I adjust the brightness slider, but it doesn’t change.There has also been a consistent update in Windows update regarding Intel Display, that never can install (Intel Corporation - Display - 26.20.100.7463 - Install error - 0x80070103). I have a feeling this is related to the issue. Please, anyone that can help or have ideas outside of “your drivers are out of date”, typical YouTube solution nonsense. This has been going on for about 3 - 4 months now. Given my screen is

Early February my barracuda x wireless transmitor broke. So I decided to buy a new one at razer's website. I was told that my package would come on the 15th Little did I know that my package would not arrive. I thought it would be delayed since my area was currently going through a snow storm. I waited & waited and still nothing. If I could I would contact them via email since there support team doesn't really help with these kind of problems. But they don't have one. I at least want my money back or the product I ordered.(Removed attached order number for security purposes.)

i have been using the deathadder v2 pro for 2 years, and now im facing a problem which is that my mouse keep disconnecting and reconnecting, i searched the web and found out i have to update the firmware to fix that.but while updating the firmware, its leading to another problem. i found out that i need the dongle to update the firmware, and i lost it and now i cannot solve these two problem.is there a way to update it without my dongle… because i can’t even play games normally right now. 

I’ve seen a few Reddit posts where people have used Keychron low profile optical switches.Is the Deathstalker V2 Pro TKL really hot swappable?

i almost had it  

Fedex delievered my package to the wrong adress twice, but on the razer website it says it was delievered on the fourth. Ive contacted fedex more than ten times and they inevitably returned my package back to razer. I have no clue where my package is and have no clue how to get my money vback or my package back This is the first wrong address:This is my package being returned to Razer:I have no clue what do and have waited for over a month for this package and at this point am starting to lose hope that my two hundred dollar keyboard isnt even gonna come. please help Full travel history: Again, please help

As in the title I’ve asked im looking for Razer Blackwidow Lite Mercury, orange switch replacement 

Hello Razer Community!I got my headset yesterday and tried to install synapse v3 but it doesn't Detect my headset, I tried many things... I updated my driver / reinstalled / also tried version 2 / v3 beta / I watched many youtube videos but nothing works. I dont know how to fix this we cant use razer synapse with blackshark v2x ? 

The logitech G502X has the concept down packed. The only thing they did better than Razer lol. Guys cant you just make the button be able to be changed with a longer button for players with smaller hands. That way the mouse is for everyone I sadly had to go to G502X because there button situation is way better. Does anyone feel this way to?h

I upgraded to Windows 11 from Windows 10 yesterday and my audio just stopped working. When I try to play a test sound via Windows’ tools, it just tells me that there was an error and that it’s unable to play the sound. Does anyone know what I can do to fix this?

I ordered a Razer laptop online on december 17 which came with a free $200 gift card. Starting 2024 the laptop was already delivered but the gift card said “delivering in progress” “delivering by email” which I did not received any email containing info about my gift card, and today I check the status and said “cancelled” can I get support on this case? 

I’ve had my Blackwidow v4 Pro for a while now, it works completely fine with my computer but has never registered in synapse. Synapse has detected the keyboard and installed an update upon connecting for the first time, but it has never registered. The windows settings shows the device with the text “Driver not available”Because of this, I am severely limited in my customisation options regarding this keyboard, due to it not being able to register in Synapse.I have tried repairing synapse, uninstalling and reinstalling synapse but to no avail.This seems to have not been brought up yet, so by bringing attention to this I hope it can help others with the same issue with unlocking their full potential of their $400 AUD keyboard.

I’m using the Insider Preview (Dev channel) and the latest Synapse update broke some keyboard shortcuts. For example, Snipping tool key combos don’t work, nor does the Windows key. Closing Synapse allows it to work. Anyone found a solution/workaround besides closing Synapse? I have a Blackwidow V4 Pro.

I lived in Bangladesh. Now, I moved to Canada. Now, I don’t have the access to the number associated with my razer account. Now, i want to change my phone number. What to do now?

my razer deathadder essential is supposedly already registered and i cant connect it to my PC. i got it from a friend and now it wont register

I have changed my mobile phone number and it cannot be used for a long time. I cannot receive the one-time password now. I cannot change my phone number. Please help.

Bonjour je viens d’activer mon casque sur le site avec des séries de code a mettre tout a été activé j’ai reçu mon code  thx spatial audio par email mais il ne fonctionne pas j’ai pu demander un nouveau mais c’est le même code qui m’es envoyer et il ne fonctionne toujours pas comment recevoir un code qui fonctionne ?

I ordered from Razer.com to Canada the Razer Blade 15 and the Razer Power Adapter - 230W in the same order. (I thought this power adapter was different from the standard one that came with the laptop. But it is not.)Now I have two identical power adapters. I would like to return one power adapter. I am copy pasting the order number and my email into return form, but the system does not recognize the order number and email. Message is “We don’t seem to recognize the order number and email.” The 14 day return period is about to expire. What to do? 

it shows as hid-complaint mouse in device manager and as razermini gaming mouse in bluetooth and other devicesi may be slow to reply

Since the update to 20240108, Razer Synapse has been unable to start at all.

I ordered a laptop and power adapter and Razer presented me a Razer Gift Card - CA$260.I received the laptop and power adapter and it is displayed in the order tracking,but about the Gift Card in the tracking says “Product key delivered by email” and “Delivery in Progress”.I understand that the card should be virtual, but I did not receive any Product key, and I cant understand the status of order in the tracking. When I will receive my Razer Gift Card - CA$260 (Product key)?

Good Day,In reference to the above game, neither the steam version or battlenet version is being picked up accordingly by booster prime, I have attempted installing all the dlcs and the standalone version of the base game with warzone 2 installed to no avail.I have the logs ready to be shared, kindly advise where I can send the Google Drive Link.Kind Regards,

I am wondering if the warranty would extend to damage caused by pets, and if not, would it be possible to replace a cable from a headset or would I need to buy a tottaly new headset?

I already followed the steps from previous same scenario problems but I can only hear my voice whenever I do it. Mic mute button still not working. Any solution for this?

Hi,I’ve been trying to locate the activation code on my Razer Barracuda X (2022). I’ve tried adding my product on Razer ID but not activation code was found. I’ve tried accessing the directed page from the support page but it keeps redirecting me to the homepage. I’ve tried contacting support, but the issue is the same with support page. Any help is appreciated. Thanks in advance.