Solved Threads

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

Good evening. I bought a razer kraken kitty ed. v2 pro, which cannot provide 7.1 surround sound. I see this text when requesting an activation key: "Your Razer device is not eligible to receive the 7.1 Surround Sound activation code. Please refer to the section "7.1 Surround Sound System for Gaming headset" for information on suitable products." What should I do?

Hello, I recently bought Razar Kraken x. However When I opened the product, I found out that the code was redeemed already. Can you do anything from your end? Reset the code or must I return to the vendor? The thing is it is far away. I wish if you could help.

The activation code for surround sound for kraken v3 headphones does not arrive

So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item so guessing they just didnt send it?

Help! I tried browsing the articles and self-help guidelines but I can’t update my number. I no longer have access to it, and same for the backup codes. I still have access to my original email, but sadly, no backup email is added to my account. Please help!

alguien ya ingreso el producto ya que son comprados

I didnt receive  7.1 surround sound code and i cant found it  (i bought it from amazon) so i cant benefit from 7.1 razer and headset software

Evening Razer,  I have a problem which i had claimed through a redemption code on the 6th april However my order is saying it has been received and nothing has updated since i have placed it, shipping says 5-7 days and any problems should have only added 2-3 more days on top. Order #RZGBRD1000001577315I have had no update on what has happened with said product and wish to know what the problem is and why i still haven’t received it   I would like to find out if anything has happened or if i will actually be receiving the product because i am in the dark here really 

Hi, I need to change the mobile phone number connected to my Razer Account. Unfortunately, I don’t have access to the old phone number. I have full access to connected email and also backup email. I’m already logged in to my device. Now I need to change the mobile phone number. Please help.

Hello , today I bought a new pair of Razer Barracuda Pro in my local technology store called Currys ( it’s based in UK)  inside my traveling case I found a bonus razer gold voucher , but the main problem is that this voucher is out of date. Did anyone have this problem before ? Is there any chance that it can be replace ? Thanks a lot !!

I have Razer Deathstalker V2 Pro keyboard and Razer Viper Ultimate mouse. after 10/02/2023 update of my synapse to 3.8.930.92719, my keyboard hypershift no longer functions, that means everytime I try to use hypershift it freezes and synapse stops working per se’ along with an error stating “the program contained error and needs to be closed and reopened”. Well I do that and this loop happens again. these are the diagnostics I went through and no luck fixing:1- Clean install Razer Synapse.2- Updater keyboard and mouse firmwares.3- Looking up the internet and not a clue.Please help me with this.Thanks

Hello, I purchased a razer gold gift card from Kroger store as a gift but when i wanted to scratch off the panel to reveal the pin, i mistakenly scratched off the last 3 digits on it . please how can i get the last 3 digits i scratched off?

My scroll wheel mouse button is having double clicking issues and I would like to replace it. It looks like a generic square microswitch but has no markings on it. Is there a part number for it or an equivalent switch? Thanks

Good day everyone, please I bought Razer Gold gifts card and unfortunately I scratched off some numbers off, so right now I can't redeem it because the code is not completed. Is there any way I can get the complete code?

Hi guys, i had blackshark v2 and i wanted to go wireless so i bought the blackshark v2 pro 2023. The moment i wear them they felt worse since they are way heavier since they are wireless but thats ok.The main problem is the sound was way different and not with the good way ... I played with razer synapse and sounds but still they sound really bad ... I unistall synapse because its dogsht and i had fps issues and it had sometimes smt like a sound lag?!?! but they quality was so bad after unistalling that it was comparable to a 5$ headphones that i bought in 2010.What should i do? What should i do to not use synapse but have a good sound? (i tried dolby atmos but still ...)

I can see the reply box to some posts like the introduction post but for the recent giveaway post for Have a Nice Death. There is no reply text box but I see other people can reply? I tried looking around the forum to see if there was a requirement I needed to hit to reply to certain posts but I couldn’t find anything? Please let me know if I am just blind thank you!

After updating Windows I decided to update Razer software, I started with https://mysupport.razer.com/app/answers/detail/a_id/13561 which is the latest Touchpad Firmware, released a couple a days ago. I had version 04 and this one is 05 according to the updater.It took only a couple of minutes to go form  0 to 90% but now it's freeze at 90% for over an hour. Neither the keyboard nor the touchpad respond but the laptop is working.The time is updating and I get event popups from other software. I tried to use an external keyboard/mouse but doesn't work either.The links says "Important: Do not force restart or shut down the Razer Blade during this process." but what's the alternative in this case?

Hi, so I received a free Razer Cobra mouse from Google Play as part of a special reward but after ordering on April 12th it has yet to ship, and I cannot look at the order status because I was not logged into a Razer ID at the time of ordering and there is no way to contact support directly to ask about the status.I have an order number from the confirmation email but have no way to look at if it has been shipped or any kind of tracking.Is there anywhere we can directly contact support or is this the best chance at getting their attention?

I have a Blackshark V2 pro (2020) and I don’t know why but sometimes the left speaker becomes a lot quieter than the right speaker. I always update the razer synapse and always update my graphics card.Has this happened to anyone else? Do you know how to fix it? The product is out of warranty.

Hai semuanya, tolong bantu saya terkait pembelian saya dari kode razer gold ke Garena shell :((((( kenapa transaksi selalu dibatalkan?

I received my razer kraken headset and i dammaged the activation so i can’t fully see the code, how can i get a new one ?  

Hello!I bought headphones and cannot activate the code. It is said that activation code has been already activated. Please help.Thanks! 

Every time I press the power button on my Razer 17” 2022, it does not charge. So I have to reach down to power source to switch the power off and on again. The problem is the same whether it is plugged in to the power brick or through USB charger. What could be wrong and how may I solve this annoying problem ?

I bought the new headset from a reseller (MediaMarkt, Germany) but I somehow didn’t get an activation code for the 7.1 Surround Sound system and I can’t request one online because the serial number doesn’t get detected.