Solved Threads

I’m unable to register my keyboard on the razerid webpage. Everytime I’ve tried I keep getting prompted that the serial number is unrecognized and to double check similar characters such as I and 1’s as well as O and 0s. Can anyone help resolve this issue?

I purchased a Game Pass subscription yesterday and the product has not arrived yet. I contacted support and the problem was not resolved 😡

I buy a blackshark V2 X , but when i try to register my headest, a message appears:  “the activaction code is already registered”. So how can i proceed? Im not used the code.

I change sim card and lost my number and didn't save any backup codes, I can't buy anything please help 

Comprei recentemente um headset  Razer Blaskshark v2 X, porem quando fui registrar o produto no site oficial da Razer diz que ele ja foi ativado, com isso não tenho como ativar e baixar o programa para usar ele com som surround 7.1, gostaria de saber se posso obter a código chave de outra maneira ou se algum moderador poderia me ajudar. Desde ja agradeço pela compreensão

I can’t make a purchase here in razer because I lost access into my authenticator from my previous phone, can some one help me because I need to make the purchase right now because of limited time offer. Thankyou for your time.

Hey, I am looking to upgrade my RAM on my laptop but I am not sure what will be compatible and if there any specific things I need to look for to match. From what I got from the razer website I was able to find that I currently have 16GB Dual-Channel (8GB x 2) DDR4-2933MHz. I was looking to upgrade to 32GB total (16GB x 2), which according to the website my laptop should be able to accommodate up to 64GB. However, I don’t know if I have to match the other specifications of my current RAM or if I could upgrade that too. Additionally, I was wondering if there are specific sticks of RAM for laptops.If anyone has the answer to my questions or even better specific recommendations that would be great. Thanks, any help would be appreciated. 

i got stuttering when using Dav3 pro with the dongle. raw in put buffer off make it nearly un playable.do anyone have solution? ps raw input buffer feel like mouse acceleration so i rather play at 2khx than turn it on

Hi! So I’ve bought the razer kitty with cable for my PS5 and I’ve wanted to have a longer cable so I can move a little more and not be too close to my tv. I bought the USB 3.0 cable extender from Ainope? It’s from amazon and someone told me that it would work but I try connecting it and its just turns on and off immediately. I just wanted to know if the razer headset with cable are compatible with a USB 3.0 extender to connect with my ps5

I cant register my razer black shark v2 x, when I try, say is already registered, but I dont do anything. Please help me

I dont receive pin codes anymore and i had the below error  

help me, I'm trying to register a razer product, but it says that the product has already been registered but it's not there. what should I do?

merhaba başlıkta belirtiğim şekilde cihazda bulunan key içeren kağıdı kayıp ettim. Ve 7.1 ses driver kullanmak için key lazım yeni bir pc ye geçiş yaptığım içinde bulamıyorum bu konuda bana yardımcı olabilirmisiniz mail adresime yeni bir anahtar yollarmısınız..

I recently encountered a booting Issue with my blade 15 and it looks like this (not my video), I heard it could be the CMOS battery being dead or whatnot but after reading the comments it appears that even after replacing the CMOS battery it still happens. I also bought a new CMOS battery similar to the one in the laptop (ML1220) but it has a different Connector so Im hoping you guys can also help me source the right one. TLDR:Blade 15 having boot issues like this could be a dead CMOS battery but also something else. 

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: Cleaning my surface (Issue persists)Trying a different surface (Issue persists)plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists) I couldn’t, however, find any firmware updates for my mouse, only the Standard Deathadder V2 (Non-hyperspeed) so I’m betting that’s the issue. I’ve had my mouse since 14 May 2022. Not even a full year old yet. There’s nothing else I could do other than buying the same mouse again because it’s my favour

Dear kind people of this forum,I am working with my Razer no prob but every time I removed it from power all BIOS entries were lost. So I thought, must be the CMOS battery. Yep. It is so dead, it even leaked, well it’s the most cheap you can get, good thing for a four-digits laptop:Anyway: It seems to be very costly to replace the battery with a rechargeable type ML 1220 if you are even able to find one. Can one just replace it with a standard CR 1220?Anyone got some experience or knowledge?Thanks in advance :)

Hello. This bug is fairly simple. I just got a Basilisk V3 Razer mouse, but when creating in the Chroma Studio, using Reactive at all simply entirely disables any mouse lights. It doesn’t matter what layer the Reactive effect is on, it seems to universally cause the lights on the mouse to stop working entirely. I was wondering if anybody has had any similar experiences or solutions to this issue. I have a Blackwidow keyboard as well, which works perfectly fine with the Reactive effect This seems to be the only effect that has this problem.

 I bought a Razer Gold card, and I can't use it because it asks for a cell phone that I no longer have. Today I have Mexico, State of Sinaloa, Culiacan, (Removed information for security purposes.)This is the number I want in my account

I lost the access to get 2FA codes on my phone and not able to transact on Razer Gold. Is there any way to reset 2FA? I still have the access of my email though. I’m trying to contact support but no answers as of now.

I redeem my point through Razer Silver rewards and go to the razer.com site to continue transaction and I follow the steps below. * Visit [https://www.razer.com] https://www.razer.com/* Add the product to your shopping cart.* Apply the voucher code in your transaction receipt into the promo code section.* Shipping, tax and handling charges apply.* Your voucher code will only work in the location you selected during redemption. But I haven’t receive any tracking number for this order and it has been 14 days. The courier which I have contacted in my country (Philippines)  need the tracking number to check on their side. Kindly please help me with my concern the support in the gold razer is still not responding to my concern. 

Hi guys, i have a razer basilisk, and i have a problem. My mouse cursor always going to the left top corner of the screen. I tried use mouse without razer synapse and try on pc with another system but nothing works. I tried even clean a pcb with a isopropyl alcohol and clean laser with compressed air. Any ideas ?

My kitten headset keeps connecting and disconnecting I’ve tried other usb ports it’s not that my other devices all work it’s just the headset.

I just bought black shark v2 x today and when I tried to register to get the activation code problem shows up say that I already registered!Please help 

I lost the access to get 2FA codes on my phone and not able to transact on Razer Gold. Is there any way to reset 2FA? I still have the access of my email though. I’m trying to contact support but no answers as of now. 

I went to turn on my Computer to indulge in my daily gaming ritual and found that my mouse was not responding and a the white led kept flashing twice every now and then like it’s trying to find a connection. I restarted the computer, unplugged and plugged the device, updated the mouse to the latest firmware however when trying to update the dongle as well, the updater would not recognise the dongle.When I went to device manager, the wireless dongle was also not recognised when plugged in to all usb ports on my PC.I would like to know how to fix this and if not am I still able to have this under warranty for the dongle.Mouse: Viper Pro 2SN: PM2218H25407691