Solved Threads

I’ve bought Razer Barracuda this January and recently about two days ago, the light indicator is not blinking/turned on while charging. The light indicator works fine when  i turning on/off the headphone, pairing bluetooth, switch mode etc. And i thought it’s firmware issue, so i checked for updates. But then, when i tried to update it to 1.5.0-1.02.00 versin, the updater gave me this error (attached) and my razer suddenly disconnected. Tried to reconnect and update again but still the same. Anyone have experienced this? Thanks in advance! 

Since the release of the RTX 40, previous series (RTX 20 and 30 series) are out of stock and/or priced beyond normal, is it Core X Chroma compatible with the RTX 40 (mainly RTX 4070 Ti)?Thanks

Whenever I try to purchase steam wallet with Rezer gold, it keeps on automatically cancelling the transaction. I tried clearing cache and cookies but I'm still having the error. Can anybody help please?

Hi everyone please help me regarding my purchase from razer gold to steam wallet code :((((( why is it always keep transaction cancelled?

I just bough a Kraken V3 and registered it to get the code but I just got an email which says that the device was registered with no activation code

Hi guys,I’m using RAZER CORE X as eGPU w/ Win10 64bit note PC.Does anyone know whether it is possible to use NVIDIA Tesla V100 16GB PCIe or not ?I’ve granted list of compatible cards, but coud not find any Tesla.Thanks in advance. 

Hello, I just purchased a Naga V2 Pro and I’m having some issues with the scroll wheel tension. No matter what setting I use for the Scrolling options, it feels like it’s on max tension intermittently. I like the scroll wheel to move freely with little resistance, similar to every other mouse I’ve owned. My other mouse is a wired Naga Trinity. I’ve even played with the Custom settings. The wheel may move easily at times, but then there’s always a point where it feels like the tension is raised. I hope there is a fix or something I’m missing because I’m about to return this mouse. Thank you in advance for any help.

I live in Malaysia, and I recently came across a call scammer that used my mobile number to purchase Razer content without my knowledge. Does anyone here know who to contact specifically in the Razer team in order to ask for a background check and possibly suspension of the scammer's account? My phone carrier company informed me that the transaction made for the Razer content is valid and that they cannot refund it to me, which isn't my purchase to begin with. Please,the scammer has charged multiple unwanted bills under my phone number,and I need help finding out the scammer and stop them. If you know how to contact the Razer team via email,let me know, so I can send them proof of the illegal transactions.

I have an early 2020 Razer Blade 15 Studio Edition RZ09-0330Q (Win 10) which’s been working fine until a couple days before when the battery stopped charging.I was playing Forza Horizon 5 at the time and noticed a remarkable drop in frames. Thought it could be network issues and moved on to do my work while on battery. After 1.5 hours, the battery depleted the computer dozed off (which was expected). Upon connecting the charger the device did turn on, but the battery was not charging. The charging brick’s green light is on, but the one on the laptop stays off.The memory bar won’t go past 1% and reads ‘plugged in’. Here are the things I’ve already done to no avail:> Deleted battery drivers and rebooted the machine. 8 hours off and another 8 on power. Nothing changed.> Opened up the bottom plate to inspect the battery condition and the internals. Everything seems fine. No swollen bits.> Plugged in my MacBook’s 65w USB C charger. No recognition (Though I didn’t expect this to wor

Hello guys! When I turn on my laptop, Razer Blade 17, the screen displays the booting screen then crashes from top to bottom like Tetris filling the entire screen black, however, everything else is working except the screen. I can connect it to a monitor, and it shows the contents of my laptop just fine. The only problem is the screen of my laptop.  I would like to ask how much is it for the repair fees of my screen and how long does it usually take to get repaired? I am planning to go to Singapore and get it fixed but I want to know how much the estimated price is so that I can prepare that amount.  Do you have any contacts like email or any social media accounts that I can talk to for this matter? Thank you very much!

synapse 3 randomly deleted its self and now when i go to install the latest version a command window opens for half a second and disappears then nothing opens? im getting very bored of razer software now! PLEASE HELP  

Hi there, I purchased this mouse on April 3 and now it looks dead - no RGB, no light on the bottom, no visibility in Razer Synapse. I tried to enable pairing mode, but it doesn’t work as well. I bought this specific mouse to replace my other Deathadder v2 pro purchased like 25 months ago (very thoughtful of the mouse to wait for 24 month until the warranty is gone) got dead one of the side buttons.Serial number: PM2115H15902418 Is there anything I can do to bright it to the world of living? Generally, it’s definitely my last Razer device, because I already have a drawer full of Razer Dead Adders™.

Hi, I have recently had my old phone lost and Mobile Number. I forgot that the Authenticator was installed there before I reformatted it before it got sold. Now, I don't have access to authenticator OTP. both back up code and Mobile Number. I can't seem to remember as well if I saved any backup codes anywhere... Hope you can help.

Little by little the M3 Back Button has started to move around and wedge itself into the M5 Back Button. I suspect something has broken/snapped under the hood.I only bought it in October. :( Are there any solutions to this? Do I RMA it? Was a bit confused on what to do and how. I absolutely love the controller otherwise.

As the title States, I just got the Razer Blackshark V2 Pro 2023 headset, and it worked great the 1st day but the next day the Right Side lost audio, I tried restarting the PC, Turning the headset off and on, and moving the Wireless USB receiver, none of that worked then I decided to turn the volume up and down… That seems to have worked, but I have to do it every time, and I have no clue what's causing it.

i a bought a razer gold card at walmart for $85 and when i gently scratched it off i noticed the it was missing the last 2 numbers. Now ive had this happened to me not once but twice . I bought one at Albertson’s by my job  for $40 when i got home a scratch it . I was missing five numbers so i took it back there the next day and they cant do anything , but offer to help since i did already put form to razer support and still havent heard back. Well the took down the info i had and tried too. So i went a head a bought another card $40 . When home scratched it . Same damn thing but only 3 numbers ./ well took it back . Seriously how could it be 2 in a row . so the store said they would give me another card for $40 but had to scratch it off in front of them . well we got one OMG SAME DAME THING HAPPPENED. So they saw it too . so then the manager when and got the stack of them scratched a good 18 of them till they found a good one with alll the numbers. CRAZY RIGHT.                       

I have two Razer Raptors, I can’t seem to set up more then one via chroma also is there anyway to get the chroma to connect without having to connect the usb c?

so i bought my razer gold 2 days ago thinking it will be a simple transaction and that i can get my game during the steam summer sale for very cheap. however it seems to always be unavailable and when it isnt when i try to check out it becomes unavailable instantly. can someone tell me  if this is normal or if there are bots sniping the wallet codes

Hi can someone help, how can i change my email binded with this razer i already forgot the login of my email. Pleas help me thanks

I linked my Facebook account to my Razer Gold account which is still linked to the hacked email address. But, my Facebook have other email addresses but the hacked email address was registered automatically to my Razer Gold account. How can I change it? NOTE: I cannot check the OTP since I don’t have the access with my registered email addressed that was hacked. Thanks!

Hello!I received a code via email to activate 7.1 surround sound for my Razer Kraken headphones. but when I entered the code, it gave an invalid code error.what should I do?

i kept trying to change my account number but failed so now im temporarily locked from my account but its been a week and i still cant login. will i ever be able to get my account back? please help

Hello,I’m mostly an FPS gamer.Now i have asked my friend for help to buy a new headset.He stated that an soundcard that comes with the headset is better then the soundcard who is integrated on my motherboard.So i started looking for a headset with a soundcard. Razer seems only to have  1 headset with a soundcard, the Razer BlackShark V2.Why do the others not have a soundcard? are they build in? or don't they need it? Why?SteelSeries has the GameDAC Gen2, is that the same as a soundcard the Razer BlackShark V2 has? Help :) Thank you!

Please help me how to fix this issue, while im browsing i heard something popped and when i looked under the laptop the battery is almost out! I mean wth this laptop may cause fire or something! There a lot cheap laptop there that doesn't come with this kind of issues. Unbelievably unsafe! Im not on warranty please help me how to freaking fix this expensive laptop comes with this kind of issue.