Solved Threads

How do i keep my wallpaper synced lighting on my keyboard on while in a different window?

My battery went out and expand after 3 years using it. Where can i find a replacement battery for my laptop?

Hi Guys hope you can help me out. My good old razer stealth touch pad dont respond after i upgraded the ssd (change) and load a fresh windows 10 installation. Everything else runs fine. I also cant find the touchpad in the system options. And the thing is, if I switching back to my old ssd (oem razer as delivered in 2019) the touchpad is running absolutely fine. Please help me. Best regards Paul

Hi, anyone who can help on changing my phone number associated with Razer? I lost my phone number a long time ago but I still can access my email. i recently purchase gold coins and not knowing i needed 2FA to proceed. i can provide the cannot access full number and some identifications regarding the legitimacy of my identity and can provide receipt of purchase.

I bought a Razer product today and wanted to activate the 7.1 feature, but the code states that it is already used. please can you help?

Dear Razer Gold team, I am writing to express my disappointment with the delay in receiving my in-game purchases for Free Fire. I made a purchase on 28/05/2024 , and have not yet received my order. I kindly request that you please process my order as soon as possible and update me on the status of my order. Thank you for your time and attention to this matter. Sincerely, MinionYellowpointhead130

Hello.I use Razer Synaps and have saved various profiles there, including for Call of Duty MW2. Since CoD MW3, the profiles (only for this game!) no longer change automatically, e.g. from Windows to CoD MW3. There is no such problem with other games. I suspect it has to do with the new headquarters in MW3.In MW2 you simply started the game and could select the mode there, like Warzone and others. Now in WM3 you start the new "Headquarters" and if you want to enter the Warzone, the game is first closed and then restarted like MW2. So you can't go directly from the "Headquarter" into the Warzone.The whole thing feels like you want to write something in Word, but you can't start Word directly, you have to start Excel and then start Word there, then Excel is closed and Word is started.Probably there are several .exe files and therefore Synaps does not recognise what is running. It is also not possible to set up MW3 as a separate profile in Synaps because it is unclear which file starts MW3

I've been using my Razer Huntsman Mini with red switches for a while. Recently, keys on the right half, specifically "M" and "P," sometimes don't respond. Additionally, the "R" key occasionally types twice or even up to three times. I've tried plugging the keyboard into different devices and USB ports, but the problem is still here. What’s weird though, is that the "M" and "P" issue is significantly reduced when not in static lighting mode, though the "R" key issue occurs in all lighting modes. This isn’t the first time I had the issue with the keys on the right half of my keyboard not responding, though, I think it has gotten worse since the last time. The issue with the “R” key is new to me. Thanks for help. 

Bought new Blackshark V2 Pro, but the P/N is RZ04-03220300. Is this headset made in 2020?  Is it much different from recent versions?

razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

When I activate the 7.1 surround-sound feature, I cannot hear anything from my Blackshark V2

Hello, I only created this account for help with a problem with my other account. 2 months ago I tried to activate my 2-step verification, but I don’t know what i did, but it logout by itself, and when I tried to send my email verification because I forgot my password, I despaired and I send that email so many times and that caused my account got blocked, so please, I need help to log in to my account again, thanks

i have a problem about my headphone i can't verify my code and when i enter my code this error show me "License code is invalid" please help me about that

The problem is : mic is working, but there is no sound after downloading an update for Razer Synaps (i didn’t download it for a while so I don’t know exactly from which version). There exists only 1 way to hear a sound from headphones is to use “Sidetone” in windows and that’s it. And it is a sign that they work properly, but there is no sound .And it is not the problem of laptop, because there is a sound, when i use  I tried a lot of things: i used different drivers, different versions of synaps, i rebooted laptop abou 20 times and there is still no result. PLS!!! help me smbd.Discord: danilxdE-mail: 123321qmzp@gmail.com

I have razer base station 2 2 device but only show 1 in synapse 3can i connect 2 device at the same time ? 

Hi yall, i have question even though im on windows. Will be Synapse 4 Beta on mac os?

Since I’m i’ve been having the problem of having to replug the usb dongle almost every restart ever since I had it (I’m only looking for solutions now because I’ve had enough of it now). Saw hope that MAYBE updating the firmware for my Kraken V3 Pro would help with the problem only to find out that theres even more problem… even in just trying to update it.  The Problem is that I’m stuck in a loop with no indicator as to what failed (stuck on step 2). Everytime I complete the instruction for step 2 where i have to replug the usb dongle it just goes back to step one and stays there. I’ve tried waiting for a couple of minutes, restarting the installer, restarting my pc, unplugging and replug(stays in step 1 with the update button greyed out) , uninstalling  Synapse 3 with the clean uninstall command prompt, and trying other usb ports and powered usb dock in my pc… nothing. Am I missing something? is it user error? or is there a defect in my product?   The updater saysDongle version: 1.00

When i play on fortnite my mic quality and sound are very good but when i launch league of legend, the sound goes incredibly high on sound wired. I don’t know if it’s a synapse bug or headseat bug but i think it’s a problem when we use a improvement settings on synapse 

Hi all,I’m looking into changing my whole setup and I’d love for all my devices to only use one dongle.Does the Hyperspeed dongle and software allow for an Hyperspeed Mouse, an Hyperspeed Keyboard and an Hyperspeed headset (or earbuds) to work at the same time ?Also are all products sold with their own dongle and If so, can I use one for my desktop PC, one for my Laptop and one for my PS5 and switch between them easily ?Thanks for your help !

I lost my old phone, and I lost my old number with it. I want to change it, and I have all the information that indicates that this is my account

I need help changing the address on an order I placed on the 20th of April. The status of the order is still at “Received” and still hasn’t been shipped yet. I am assuming it’s because of the address I placed and how confusing it could’ve been. That’s why I want to change it.Please help!Thank you.

Good afternoon, the following situation happened, I bought Razer Kraken v3 headphones, there is no activation code in the box, I registered the product on razerid.razer.com, then I tried to request an activation code on the official website, but when I enter the serial number of the product indicated on the box, it gives an error , please tell me if it is possible to somehow solve this problem, perhaps the activation code has already been used and I received headphones with the code already used. S/N:(removed); P/N: RZ04-03770200-R3M1 my mailbox: (removed)

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

Good evening. I bought a razer kraken kitty ed. v2 pro, which cannot provide 7.1 surround sound. I see this text when requesting an activation key: "Your Razer device is not eligible to receive the 7.1 Surround Sound activation code. Please refer to the section "7.1 Surround Sound System for Gaming headset" for information on suitable products." What should I do?

The activation code for surround sound for kraken v3 headphones does not arrive