Solved Threads

I've been using my Razer Huntsman Mini with red switches for a while. Recently, keys on the right half, specifically "M" and "P," sometimes don't respond. Additionally, the "R" key occasionally types twice or even up to three times. I've tried plugging the keyboard into different devices and USB ports, but the problem is still here. What’s weird though, is that the "M" and "P" issue is significantly reduced when not in static lighting mode, though the "R" key issue occurs in all lighting modes. This isn’t the first time I had the issue with the keys on the right half of my keyboard not responding, though, I think it has gotten worse since the last time. The issue with the “R” key is new to me. Thanks for help. 

Bought new Blackshark V2 Pro, but the P/N is RZ04-03220300. Is this headset made in 2020?  Is it much different from recent versions?

razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

When I activate the 7.1 surround-sound feature, I cannot hear anything from my Blackshark V2

Hello, I only created this account for help with a problem with my other account. 2 months ago I tried to activate my 2-step verification, but I don’t know what i did, but it logout by itself, and when I tried to send my email verification because I forgot my password, I despaired and I send that email so many times and that caused my account got blocked, so please, I need help to log in to my account again, thanks

i have a problem about my headphone i can't verify my code and when i enter my code this error show me "License code is invalid" please help me about that

The problem is : mic is working, but there is no sound after downloading an update for Razer Synaps (i didn’t download it for a while so I don’t know exactly from which version). There exists only 1 way to hear a sound from headphones is to use “Sidetone” in windows and that’s it. And it is a sign that they work properly, but there is no sound .And it is not the problem of laptop, because there is a sound, when i use  I tried a lot of things: i used different drivers, different versions of synaps, i rebooted laptop abou 20 times and there is still no result. PLS!!! help me smbd.Discord: danilxdE-mail: 123321qmzp@gmail.com

I have razer base station 2 2 device but only show 1 in synapse 3can i connect 2 device at the same time ? 

Hi yall, i have question even though im on windows. Will be Synapse 4 Beta on mac os?

Since I’m i’ve been having the problem of having to replug the usb dongle almost every restart ever since I had it (I’m only looking for solutions now because I’ve had enough of it now). Saw hope that MAYBE updating the firmware for my Kraken V3 Pro would help with the problem only to find out that theres even more problem… even in just trying to update it.  The Problem is that I’m stuck in a loop with no indicator as to what failed (stuck on step 2). Everytime I complete the instruction for step 2 where i have to replug the usb dongle it just goes back to step one and stays there. I’ve tried waiting for a couple of minutes, restarting the installer, restarting my pc, unplugging and replug(stays in step 1 with the update button greyed out) , uninstalling  Synapse 3 with the clean uninstall command prompt, and trying other usb ports and powered usb dock in my pc… nothing. Am I missing something? is it user error? or is there a defect in my product?   The updater saysDongle version: 1.00

When i play on fortnite my mic quality and sound are very good but when i launch league of legend, the sound goes incredibly high on sound wired. I don’t know if it’s a synapse bug or headseat bug but i think it’s a problem when we use a improvement settings on synapse 

Hi all,I’m looking into changing my whole setup and I’d love for all my devices to only use one dongle.Does the Hyperspeed dongle and software allow for an Hyperspeed Mouse, an Hyperspeed Keyboard and an Hyperspeed headset (or earbuds) to work at the same time ?Also are all products sold with their own dongle and If so, can I use one for my desktop PC, one for my Laptop and one for my PS5 and switch between them easily ?Thanks for your help !

I lost my old phone, and I lost my old number with it. I want to change it, and I have all the information that indicates that this is my account

I need help changing the address on an order I placed on the 20th of April. The status of the order is still at “Received” and still hasn’t been shipped yet. I am assuming it’s because of the address I placed and how confusing it could’ve been. That’s why I want to change it.Please help!Thank you.

Good afternoon, the following situation happened, I bought Razer Kraken v3 headphones, there is no activation code in the box, I registered the product on razerid.razer.com, then I tried to request an activation code on the official website, but when I enter the serial number of the product indicated on the box, it gives an error , please tell me if it is possible to somehow solve this problem, perhaps the activation code has already been used and I received headphones with the code already used. S/N:(removed); P/N: RZ04-03770200-R3M1 my mailbox: (removed)

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

Good evening. I bought a razer kraken kitty ed. v2 pro, which cannot provide 7.1 surround sound. I see this text when requesting an activation key: "Your Razer device is not eligible to receive the 7.1 Surround Sound activation code. Please refer to the section "7.1 Surround Sound System for Gaming headset" for information on suitable products." What should I do?

The activation code for surround sound for kraken v3 headphones does not arrive

So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item so guessing they just didnt send it?

Help! I tried browsing the articles and self-help guidelines but I can’t update my number. I no longer have access to it, and same for the backup codes. I still have access to my original email, but sadly, no backup email is added to my account. Please help!

alguien ya ingreso el producto ya que son comprados

I didnt receive  7.1 surround sound code and i cant found it  (i bought it from amazon) so i cant benefit from 7.1 razer and headset software

Evening Razer,  I have a problem which i had claimed through a redemption code on the 6th april However my order is saying it has been received and nothing has updated since i have placed it, shipping says 5-7 days and any problems should have only added 2-3 more days on top. Order #RZGBRD1000001577315I have had no update on what has happened with said product and wish to know what the problem is and why i still haven’t received it   I would like to find out if anything has happened or if i will actually be receiving the product because i am in the dark here really 

Hi, I need to change the mobile phone number connected to my Razer Account. Unfortunately, I don’t have access to the old phone number. I have full access to connected email and also backup email. I’m already logged in to my device. Now I need to change the mobile phone number. Please help.

I have Razer Deathstalker V2 Pro keyboard and Razer Viper Ultimate mouse. after 10/02/2023 update of my synapse to 3.8.930.92719, my keyboard hypershift no longer functions, that means everytime I try to use hypershift it freezes and synapse stops working per se’ along with an error stating “the program contained error and needs to be closed and reopened”. Well I do that and this loop happens again. these are the diagnostics I went through and no luck fixing:1- Clean install Razer Synapse.2- Updater keyboard and mouse firmwares.3- Looking up the internet and not a clue.Please help me with this.Thanks