Solved Threads

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

Hi, Today, September 9, 2026, the button responsible for Command Dial Horizontal Scrolling started adjusting the keyboard’s brightness instead of scrolling horizontally when I turned the knob. In Synapse 4, I enabled only the horizontal scrolling function, but the problem persists. Attempting a reset and creating new custom modes did not help. It seems as though the knob/Command Dial itself has gotten stuck on adjusting the brightness. Please help.

sooo i tried like 15 times re installing it and every possible way but this just keeps coming up and i'm tired now been trying for more than 3 hours and nothing works, if anyone knows a way to fix this please help me, i don't want to get a new mouse.. it happened after i re installed my windows 11 and after that i have no idea why it's not working. any help please ? 

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

"I submitted a ticket 3 weeks ago because I lost my SIM card and cannot receive my Razer Gold 2FA OTP codes. I have received 0 response. I am trying to PM a moderator but the forum says I am restricted because my account is new. Please send me a PM so I can provide my Ticket ID and recover my funds."

Hi, I have a Razer BlackShark V3 X HyperSpeed, model RZ04-054201. I lost the original HyperSpeed USB dongle. The replacement dongle for this model is not available on the Razer EU store. Is it possible to purchase a compatible replacement dongle from Razer? I live in Finland.

I have a blade 16 2025, I’m using a black widow v4 pro with it but the black widow doesn't appear as a device in chroma studio. I have windows dynamic lighting disabled for all devices in windows settings. Keyboard is plugged in via USB directly to laptop (no hub), I have latest firmware for the black widow (v1.05 released in January of this year). and latest razer apps.I’ve tried uninstalling all apps and re-installing, resetting the keyboard via caps and esc mechanism but no luck.One thing I’ve noticed is that when when I change synapse lighting settings from “RGB” to “dynamic” then the black widow keyboard appears in the chroma studio, as soon as I switch the settings back to “RGB” in synapse it disappears again. All other razer devices appear in studio (blade 16, basilisk mouse, Goliath mouse pad) without issue. So it seems to be just the black widow v4 pro having trouble being detected when RGB is enabled. 

My mouse randomly registers accidental "scroll down" inputs at random moments. I’ve tried blowing it out and every other readily available fix, but nothing helped.

Hi, my BlackShark V3 Pro stopped working over 2.4GHz after I updated the firmware. The headset itself is fine. It works perfectly wired over USB-C and it works over Bluetooth on my phone. The problem is only the dongle connection.The dongle plugs in and Windows sees it fine, it shows up in Device Manager and appears and disappears when I unplug and replug it. Both audio endpoints show up in sound settings and the volume meter moves when I play something on the Game channel. But no sound ever reaches the headset.The dongle LED just blinks green and never goes solid, so I don't think the headset and dongle are actually paired anymore. The manual says blinking is connecting and solid is connected. I'm guessing the firmware update wiped the pairing between them.The problem is I can't re-pair them. The firmware updater says everything is already up to date and won't let me flash again. Both dongle and headset are on 1.4.4. The pairing utility page just redirects to Synapse, and the HyperSpe

I have a Razer Tartarus V2 Mecha-Membrane Gaming Keypad. I have used Razer Synapse to configure some of the keys:6 → 6 11 → G 16 → V 17 → Y (German keyboard)These bindings are working correctly with Synapse running: they are giving the correct input into World of Warcraft or a text editor. However, the joystick does not. The joystick is on default: However, when quitting Synapse, the joystick starts working perfectly fine in all applications!The custom bound keys revert to their default as expected. Unfortunatelly, the workarounds described in similar threads (see below) are not restoring functionality: switching to 8 Directions mode and binding up,down,… to the arrow keys with disabled “corners” looses the ability to move diagonally same, but adding “up-left”-key macro and similar to the corners makes movement clunky: switching from “up-left” to just “up” requires moving the joystick to the center Previously I was using another workaround: rebinding the 4-directions joystick to the ar

Hello Razer Support,I need help with the 7.1 Surround Sound activation code for my Razer Barracuda X (2022).When I try to request the 7.1 Surround Sound activation code, the website says that my device is a non-registered product and asks me to register it.However, when I try to register the device, Razer says that the product has already been registered.I have never registered this product or activated the 7.1 Surround Sound code myself.Product: Razer Barracuda X (2022)Product Code: RZ04-04430100-R3M1Serial Number: AC2314D******I am the current owner of this headset and purchased it from Shopee. I can provide proof of purchase and the full serial number privately if required.Could you please check why this product is already registered and help me obtain the 7.1 Surround Sound activation code?Thank you.

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

Good morning,I’m looking to buy an RC30-0378 dongle for the Barracuda Pro model. I received the headset from a friend as a hand-me-down, but unfortunately, the dongle got lost. Do you happen to have one in stock?

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo

Hi!! I have been using deathadder v3 pro with my macbook for 6 months only and I lost the dongle which i use to connect wirelessly with my mac, my roommate got it mixed with trash and threw it away :(. Before I could have looked for it the building managemet has already cleared out the garbage bins and send it away.Is there replacement avaliable for this model if so how much does it cost and is it avaliable in any physical store since I want to avoid shipping charges?

Hi, I bought a Razer HH v3 wired on Razer's official Shopee shop and I noticed that button's build is not secured or has a gap Please check the attached image Is it really like this or not? 

How do i change my old mobile number i lost ages ago

Hi everyone,I received a Razer Gold PIN as a birthday gift, but I can't figure out where I can redeem or activate it.I have a Razer account, but when I go to the Razer Gold website, I can't find the option to enter my PIN anywhere. I have also checked the available payment/reload options, but Razer Gold PIN doesn't seem to be available.Is there currently a problem with PIN redemption, or am I looking in the wrong place?I'd really appreciate it if someone could tell me where I can redeem my PIN or how I can use it.Thanks in advance!

(Sorry for my bad english) My chroma apps stoped working after august update, sometimes it’s flickering and suddenly it stoped working entirely. I tried every suggestions i found in reddit and also from this forums even tried to reinstall my windows for couple times. Did someone found sollutions? 

I'm facing a problem where the program won't open. More specifically, it opens and appears in the tray, but it doesn't work. In the audio mixer, the 7.1 option appears, but there's no sound. On my previous headphones, everything worked fine, but now I'm facing this issue. The headphones are the Barracuda X Chroma. 

Hi,I’m having an issue with my Razer Kiyo V2 camera (RZ19-0537).The camera is not working at all and appears to have no connection with my laptop.What happens: No LED/light turns on on the Kiyo V2. Windows does not make any USB connection/disconnection sound. The camera does not appear in Device Manager. Razer Synapse does not detect the camera. There is no indication that the laptop recognizes the device. My laptop does not have a USB-C port, so I cannot connect the camera directly via USB-C. My current connection is:Kiyo V2 → original Razer USB-C cable → USB-C female to USB-A male hub adapter → laptop USB-A port Could you please advise what I should check next? I would particularly like to determine whether this is an issue with the adapter/cable, the camera itself, or a driver/firmware problem.Thank you. 

I lost my detachable mic for my razer blackshark v3 for PlayStation. My little brother asked if he could play and I said sure, he ended up messing with my headset and detached the mic, he thought he broke it because he didn’t know it could detach. He ended up throwing it away because he didn’t want to get in trouble. After he was done playing I wanted to hop on the game with him and I asked him what happens to the mic and he explained and I went looking in the trash but forgot I took it to the curb and the garbage truck took it. please if I could get a replacement I would be more than happy and grateful.

Have been using headsets for 6 months, today noticed that plastic is cracked and about to break on both sides. Should the warranty cover it.Also, RazerId says it’s Razer Kaira X headset though it came in BlackShark V2 X box and Store receipt also says BlackShark V2 X. 

Hi Razer!I have recently bought a Basilik V3 mouse from an online shop!Can you check its authenticity?The seiral number: (*removed by moderator)Regards!