Solved Threads

Hi!I'm having an issue with my Razer laptop. It randomly chooses between two actions: hibernating OR crashing to a black screen and restarting immediately after waking up (mainly when I close the lid).At first, I thought the problem was with the battery, sleep mode, hibernation, or power settings. I tried many settings and types of power configuration, but the problem persisted. He was in DE for a battery change, but it got a green light in every other department. Finally, I did a clean install and setup, and after some time, it started doing the same thing, but only in one situation: when Windows Hello is active. I can see as he is looking for me with the red and green lights near the camera, and then it goes black with a restart. The same is happening when he tries to log me in to windows but then … nope let’s hibernate. He starts then with no problem to desktop or whatever I did before.Are there any drivers for Razer Biometrics or IR Camera out there? I know that I can just disable

How do I fix the yoke coming off as I accidentally dropped it today and the yoke came loose on one side 

Well I've bought kraken v3 pro a few months ago and I need eq settings that are good for everyday use. Listening to music (classical and pop), chatting on discord, gaming, etc.I have tried to find something that would work out for me but my attempt was unsuccessful. I would also like some tips for mic settings on the headset. Thanks in advance.

Idk how I manage to do this but my factory default setting has changed to my valorant setting closing synapse or switching to other computer doesn’t help how can i fix this  

I have a Deathstalker Pro. Using it with default keybinds is fine. For programs that make the distinction between Enter and Num-Enter, it works as intended.However, if I want to re-program a key or mouse button to ‘Enter’ in Synapse 4, the software will always recognise it as ‘Num-Enter’. Input: EnterOutput: Num-EnterThis isn’t my area of expertise, but I believe Enter and Num-Enter share a code, and therefore the distinction has to be made by a secondary parameter. Or maybe you need to sacrifice a lamb to an old Macintosh? I don’t programming.  Considering how commonplace the distinction is in software, this severely limits the usability of programmable keys..QUESTION: Does anyone have a workaround? Is this something that could be solved reasonably easily?

So I purchased this headset and I find out the day after I get it that your software to configure it doesn’t even support, detect or otherwise work with it? This is the new version, not analog headset and you can’t even configure any sort of surround sound which is what it’s supposed to do?

  I bought keyboard razer blackwidow V3 special edition from bestbuy express today at Surrey BC guildford Canada, After I done all my color setting using the chroma rgb and synapse 4 software, I close app and all my setting came to factory default, and if I open the software again the settings I did are all back, I seems I must keep these software open all the time to make the color settings stay effect, other brand keyboard some can close program and all color settings stay effective, So for razer product I need to keep the software always on to make all my changes stay effective it that right?  Because all these program are eating 800mb ram total I am just asking if it is what I should do to keep all software on and using system ram to keep all my settings stay effective

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p

I have a Razer mouse. The middle button suddenly broke down. I don't know what to do. It still has a 1.5 year warranty. The middle button suddenly stopped working in the middle of the game while playing an FPS game. 

so it suddly just stopped working i reinstaled the driver but still doesnt work and tried diffrent usb ports that i know work. the weird thing is i tried it on other pc’s and than it does work normaly so i dont get how it just doesnt work on my pc. the other pc’s dont have the driver but just uninstaling it and trying it than on mine also did not work. is there anything else i can do? 

Help razer id authenticator lost i don't have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

I just bought this new headset yesterday from amazon, I check the packaging for the mentioned 7.1 code, i can only find the promotional paper that tells me to scan a QR code, when i do scan it, it just brings me to the 7.1 learn more without providing a code. Nothing else other than the manual, stickers, and the headset itself was included. I tried to get a new code by registering but then this happened. Could i get help as to why this happened even though i already registered the item? The headset is brand new 

these is no offer i can do there used to alot of avaible offers

Hello, I reformatted my PC just now, and then I tried to download the app again to use 7.1 sound; however, when I put the code in, it said it had been used already. I have all information about my headset, and I hope you can help me. Thanks for the replies.

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to

Good afternoon. I noticed that my order is coming from China rather than the US, which was not indicated anywhere. Will there be an import tax? This is a significant issue because I ordered to the address of another carrier's warehouse to send to my country, which is not on the list of countries you deliver to. This warehouse cannot pay the import tax. In addition, I saw that the gifts for the order are being sent in a separate package.

I own a Razer Huntsman V2. In a moment of gamer rage, I slid my hand across my keyboard, pressing alot keys. Afterwards, I noticed, that all five lock lights were on and that my media control keys stopped working. Not finding solutions online, I went and asked ChatGPT. After trying alot of things, ChatGPT wanted me to try to "Hard reset the keyboard's firmware" by unplugging my keyboard and holding esc+caps+space while plugging my keyboard back in but now no keys are working at all. This did also cause my keyboard switch a rainbow wave and ripple effect. Any kinda way to fix this?

I am currently with Synapse 4 (recently). Since that: some games seems to trigger the chroma apps as intended, but other mysteriously don’t. They are all green switched to be enable.For exemple [apps that work]: Dredge and Hogwarts (Steam), Diablo IV (Blizzard), Journey to a Savage Planet (Epic) and Cyberpunk (GOG Galaxy) are working as intended. I did need to start a few time with Hogwarts and Cyberpunk, but now it is working without failing.BUT, with Alan Wake 2 (Epic) or Silent Hill 2 (Steam), it does not work. The game apps is listed and activated with the slider-switch but nothing change when I launch either software.*** I have tested the issue also by creating a Chroma profile for the game (illuminating with a spoof color just to see), this profile was correctly activated with the game’s launch. So, it CAN detect the launching of the software. At present moment, I have unlinked this chroma profile. *** Did someone find a solution to this issue?Thanks :-)

أريد تغيير رقم الجوال القديم يوصلني كود عليه والرقم ليس متوفر ‘ الرقم القديم 

Got a new DeathAdder V4 Pro today which works when connected directly to my PC but not through the wireless dongle. When the mouse is turned on and the dongle is connected to the PC, the LEDs on the dongle remain off and the mouse’s LED flashes twice when it is moved. I cannot get the LEDs on the dongle to turn on at all. I have tried: Fully charging the mouse Connecting to another PC. Same issue occurs Updating firmware of the mouse and dongle to 1.20.00. No change Pairing the dongle using the mouse pairing utility. It recognizes when the mouse and dongle are connected and says pairing is successful however it still doesn’t work Removing and reinstalling drivers using the device detection troubleshoot tool. This did not change anything Uninstalling/reinstalling Synapse 4. This also did not change anything. Synapse can configure the mouse when it is directly connected to the PC, however when the dongle is connected and the mouse is turned on wirelessly, Synapse says the device is switc

I recently purchased the razer blackshark v2 x -Green Edition, The problem is the mic tried reinstalling the audio drivers from the device manager but still wont work, giving me a buzzing noise only and not capturing my voice, when i plug the headset on the phone with/without the audio splitter it works but when i plug the headset+audio splitter on the pc my mic wont work any help out there? or any good audio driver for this one, i like razer products but pls help me fix my problem T_T

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368.I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER.@Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?.. Also the 100W USBC Charger is not a real fix when this laptop demands the 230w to function at its full potential. If I wanted a basic laptop I would have spent less on something else.We need real results from your research team and we have needed it for years now… Where’s the response?  Where’s the fix? 😡

Dear Razer Support,I currently own a Razer Blade 15 mid 2019 base laptop, and unfortunately, the Windows installation on it has become corrupted. I did not create a backup or recovery image prior to this issue, and I’m now unable to restore the system to its original state.Would it be possible to obtain a copy of the official Windows recovery image for my Razer Blade? Please let me know if any information or proof of purchase is needed to process this request.Thank you for your assistance.Best regards!

Hey, I bought a new razer headset (Blackshark v3 White edition)I Couldn’t find my 7.1 surround key, and I registered this product to my account, for the white edition when I check it the support tab for the 7.1 surround,  out of the list for this reason I couldnt ask a key or open support ticket.