Solved Threads

hi i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.

I have 2 razer id accounts linked to two different emails.  I need to merge them.  One has some purchase the other has some hardware tied to them.

hi i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.

Hello.I don’t have a Eq for my new Razer Kraken headphones.Here is a pic of what I see.Thanks in advance for all help.  

hallo, i want to return my Razer Black widow v4 pro, it's not working good .  

I would like to request a change of my Razer Gold account country to Thailand,and change the account currency to THB.Currently, my account is restricted and I cannot add any phone number,including a valid Thai phone number.I am located in Thailand and will be using a real Thailand phone number.Please help update my account country and unlock phone number verification.I am willing to provide any required verification or documents if needed.Thank you. 

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

Yesterday the mouse kept pausing in movement, scroll, button clicks, nothing consistently worked.  I checked the battery, it was about 50%.  I plugged the mouse in to charge but also continued to use it as a wired mouse.  Once fully charged, I went back to the wireless usb, but it continued to be inconsistent.  I tried searching if I needed any updates, but it shows everything is up to date.  I’ve restarted the computer a couple times, I’ve shut down and started a couple times, tried doing this with usb and with mouse wired, nothing seems to help.  I had the Synapse open and noticed it kept disconnecting and reconnecting.  I made sure the mouse is in 2.4GHz mode, and I’ve tried pairing a couple times.  Searched this support for other similar issues only to find, this seems to be a recurring issue with multiple products that is never resolved and most users are suggesting not to waste money on Razer.  I’m very disappointed with how short term this mouse has lasted especially considering

I haven't used my razer Basilisk X hyperspeed mouse for more than 4 months and now when I turned it on,the cursor is moving on its own and I am not able to control the cursor with the mouse

Hi, A few days ago my headset stopped connecting, charging, and will not go into pairing mode. The only thing it will do is flash the green light. Even when windows shows its connected, it’s not actually connected. I tried updating the firmware, and at completion it displayed a message about it no longer being supported. Does that mean mine I’m stuck with a headset in perfect condition that is no longer usable? I tried managing it from Synapse, but the profile for the device just stays on a “loading” message. Any insight/help would be greatly appreciated.

something weird happening with my nommo v2 speakers, I have been using them since middle of January didn't have any issues until about the last month, I work a lot so I don't game as frequently as I would like to. recently they started to lag games and cut audio, it happens with games launched in steam and EA app. I have read online that the synapse app could be culprit so over the last month I feel like I been chasing my tail, uninstall/reinstall, synapse 3 and 4, into sound settings turning off audio enhancements, plugging them into different usb port. I just don't understand it, updated all drivers I could find. I use my steel series headset no issue for hours, switch back to speakers and it starts acting up really no rhyme or reason that I can figure, sometimes happens back-to-back frequently sometimes several minutes apart.  

i lost my old number how to change to my new one

Hello. I bought Kraken V3 headphones and registered them on the website, but I still haven't received the activation code for 7.1. Can you tell me what to do?

hello insiders, I have a problem with registering a product, it seems to be already linked, please help me with this

What do you think about anything

The phone number on my profile is no longer available, so I cannot complete the 2FA (Two-Factor Authentication) process. Since I no longer have access to this number, I would like to know how I can update it to a new one.

I have a Razer BlackShark V2 X and I had already activated the 7.1 Surround Sound using the official activation code from Razer, and it was working normally. After I temporarily used an AUX splitter to connect an external speaker, the 7.1 surround output stopped giving sound. Now when I select Razer 7.1 Surround Sound as the audio output in Windows there is no sound, but when I switch back to Realtek speakers the sound works fine. I later realized that I had uninstalled the 7.1 software, and after reinstalling it I was logged out of my Razer account. Unfortunately I don’t remember which email I originally used, and I may no longer have access to it. When I tried creating a new account and registering the headset again, it says the device is already registered. I’m not sure if the 7.1 activation can actually be lost because of this, or if this is just a Windows or software issue, so I would appreciate any help or guidance.

  I have a razer blakwidow v4 pro not 75%, does anyone know why the keyboard sometimes runs rgb? Doesn't know what's going on or is it someone? Is it a software issue? 

So today I plugged my Barracuda X (2022) into my pc using the provided cable After a pc crash I unplugged them and turned them on to connect to my phone using Bluetooth The usual blue light was green and I couldn't hear any audio even after turning up the sound and using the volume wheel When plugging back into my pc using the 3.5mm cable it was working fine No resets have helped the green light is still there and I can't hear anything in bluetooth The light usually turns green at the start goes blue flashes and goes green again

I purchased a secondhand Razer Lancehead mouse. The dongle was not included with the transaction. Can I purchase a dongle, pair it and use this mouse?

Hi, I bought a Kraken X Lite the other day but it doesn't have a 7.1 activation code, and does it have RGB lighting? Please help.

Dear Razer Support Team, I hope this message finds you well. I am writing to seek your assistance regarding a warranty issue with my Razer laptop, which I originally purchased from Best Buy in Canada. Currently, I am residing in Turkey, and I have encountered a technical problem with the device after a recent Windows update. Best Buy’s support team has advised me to contact the manufacturer directly, as the product is still under the manufacturer’s warranty. Therefore, I would like to request your support in arranging a warranty service or a possible replacement unit that can be shipped to my location in Turkey. I have attached the purchase receipt and my laptop’s serial number for your reference. I would appreciate any guidance on how to proceed and any next steps I should take. Thank you very much for your help!

Hi!I'm having an issue with my Razer laptop. It randomly chooses between two actions: hibernating OR crashing to a black screen and restarting immediately after waking up (mainly when I close the lid).At first, I thought the problem was with the battery, sleep mode, hibernation, or power settings. I tried many settings and types of power configuration, but the problem persisted. He was in DE for a battery change, but it got a green light in every other department. Finally, I did a clean install and setup, and after some time, it started doing the same thing, but only in one situation: when Windows Hello is active. I can see as he is looking for me with the red and green lights near the camera, and then it goes black with a restart. The same is happening when he tries to log me in to windows but then … nope let’s hibernate. He starts then with no problem to desktop or whatever I did before.Are there any drivers for Razer Biometrics or IR Camera out there? I know that I can just disable

How do I fix the yoke coming off as I accidentally dropped it today and the yoke came loose on one side 

Well I've bought kraken v3 pro a few months ago and I need eq settings that are good for everyday use. Listening to music (classical and pop), chatting on discord, gaming, etc.I have tried to find something that would work out for me but my attempt was unsuccessful. I would also like some tips for mic settings on the headset. Thanks in advance.