Solved Threads

My keyboard stopped working and I was stuck in demo mode. I tried all the different combinations as well as updating the firmware and updating Synapse. It finally started working again but whenever I open synapse it doesn’t respond. In my device manager it doesn’t say the name of the keyboard anymore like it used to, only HID Keyboard Device. I’m a PC noob, please help!

Hello! I am encountering a problem where it says that my Razer Blackshark V2 X that i bought on 24 August 2025 has already been registered. Can you help me fix this?

Can I pls request for new code or reset my 2 step authentication. Pls help

Before the update that I got today (1/5/2024), everything is normal, my razer naga x can work on any computer without synapse. After the update, it got disconnected every 2 second and I cannot do anything with it. I tried on many other computers (5) but it won’t work. And today is the freaking last day of the warranty. Are you forcing me to buy a new mouse?!  I cannot believe it, Naga X is one of my favorite and I love playing with it. But after one update I cannot use it any more? What a ridiculous thing to say.I cannot find any firmware to fix this, no problem solved about naga X.  Please give me an answer!

My W key started acting up and I was thinking of changing the switches for the classic asdw keys, but when I wanted to see how to change them before buying the replacements I can’t find a guide or if it’s even possible for an amateur to change them. I would appreciate it very much if someone can help me

I bought some Razer Gold to purchase Minecraft Bedrock and Java edition from the Razer Gold site, but when I try to purchase it with my Razer Gold, it just keeps saying "Purchase failed." And when I look at my transaction history, it just keeps saying "pending" under status. I have already tried purchasing multiple times. Please help me resolve this issue. Thank you.

Good afternoon, I want to buy a Razer Naga V2 Pro mouse for a friend. He has a very weak Internet connection, even downloading online will take a very long time and may be interrupted.. Is it possible to get the synapse razer 3 full distribution?

Lost my old phone number 

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me 

I am translating Japanese. OS: Windows 11 I'm updating the USB wireless dongle by plugging it into my PC, but it stops at 40%.No change even after several hours.No change even after restarting the PC. Please advise on a solution. Download the firmware from the link below:https://mysupport.razer.com/app/answers/detail/a_id/4646 Purchased the product on Amazonhttps://amzn.to/4mczvUZ 

Hello Good day! i have a problem for my payment because my authenticator always says invalid due to the date and time of my phone settings i cant make it to automatic because im working on a ship and it takes a month to dock our ship to shore and get some signal so theres no way it can automatically change the date and time. can u help me to make payment using otp from email instead of otp from sms or authenticator

Bought an Intel BE200 to replace the Wifi6E WiFi adapter on my Razer Blade 2023. On initial boot it was working, but upon an cold restart (Shutdown), the laptop is unable to detect the WiFi adapter, prompting error code 45 in Device Manager, resulting in no WiFi capability.  

Hi my name is zilan. I have payment issue  last month i recharge from here but that time not credit in my account. If possible kindly refund this amount. Thank you  

My order is stuck on pending, support won't answer and it's not possible to get my money back. What should I do???

Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :( 

Hi there,The battery of my Razer Blade 15 2020 Advanced died a few days go. It is not swollen (yet) but as I moved in a tropical country a year ago I suspect it could be leaking. I need a replacement battery asap.I tried to submit a ticket several times, but after answering all question of Razer Assist, the chatbot says it created a ticket that does not exists. No ticket in my support page, no confirmation email, nothing. I tried three times, no result.Is there any way to open a ticket anymore ?Cheers,

I've lost my dongle for Barracuda X, is there any replacement part available in India? 

Greetings Razer Support, I just installed update 20240710 for the Razer Synapse app, and now the app is completely broken.  If I open the program, and make any selection from the main menu, nothing happens, and a few seconds later I get an error message saying “The application encountered a problem, please exit synapse and start again.”  When I restart the app, I get the same problem again.  I have restarted my computer a few times, and I’m still getting the same error.  I seriously hope the app doesn’t somehow DELETE the profile data I have spent hours on creating for both my razer mouse & keyboard...  

i cant change my phone number.If I want to change my phone number, he wants my old number OTP.pls help me🙏

I recently bought the Razer Blackshark v2 x due to its surround sound but then I was trying to register and it said it was already registered. Please help 

Hi, Razer Cortex PC Paid to Play Stuck at 2 Upcoming Games While Last Games Weekly Expired and 0 Razer Silver Available to Earn Start from Today. Thx.

When I click “download” on this page 7.1 Surround Sound | Razer United StatesI am being sent to an empty white page with this text. What do I do? I’m aware of the new software but I love SS 7.1 and can’t live without itThis XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>X0XEDQS94GW5PY64</RequestId><HostId>H9M5aO4PNgNxW0FZECB/+bN2WDEWoliGyD2jvHZDKzJJLViGDUg9HUlJdLTeYyoAB2ka9ZJ0Ylc=</HostId></Error>

> Hello, I recently purchased a Razer headset, and when I tried to activate the 7.1 Surround Sound software, I received an error saying the activation code has already been registered to another Razer ID account. I believe the product was previously used and returned, and I unknowingly received it with an already used code. The code does not work with my own Razer ID, and I cannot access the software. Could you please help me get a new activation code? I can provide proof of purchase, product serial number, and photos if needed.Thank you very much..

Hello, my code I get is not working in THX Spatial Audio, I don't know what can I do to fix it. I registered everything I could but I got the wrong code, with error "the code what you entered does not seem to be valid"but i recive this code from web-site and gmail

So I’ve checked around these discussions and have seen some similarities, but none of the solutions I’ve tried works. I’ve reinstalled the drivers, I’ve updated the firmware and though I can move the cursor,  nothing responds to the left or right clicks. I am still able to adjust speed and such, and other mouses work too, but no matter what I try the left click doesn’t work.