Solved Threads

Hello I’ve been wanting to buy the blackshark v3 pro Xbox edition or the 2XKO edition which I’m guessing are the same but I only play on ps5 would I still be able to use it wirelessly on ps5 using the the hyperspeed gen 2 tongle 

Hi Razer Support,I have a Razer Lancehead Wireless (RZ01-02570) and unfortunately lost the original wireless dongle. The mouse is quite old and is out of warranty, and I no longer have the original proof of purchase.I understand that a dedicated Lancehead receiver is required. Could you please check whether a replacement receiver is still available for purchase in Singapore?I can provide the serial number by PM. Thank you!

If I lift the keyboard up and just move it around a little it will automatically disconnect and reconnect, its very sensitive to movement for some reason. Happens every 5-10mins (without touching it while watching videos) when its bad. Sometimes doesn’t reconnect and have to replug the usb. On some reconnects there's no RBG and it isn't being detected in razer synapse.After replugging the usb sometimes it doesn't dc for a few hours but either way I get at least 10+ disconnects everyday.There’s nothing wrong with the usb slots because I’ve used the 2019 Blackwidow for 4 years on the same slot without any issues.(I’ve owned it for less then a week) Things I’ve tried:-Replugging usb into different ports (front and back)-Replugging usb c into keyboard-updating razer synapse-removing power management options “allow the computer to turn off this device to save power” in device manager (human interface devices) on usb slots and Blackwidow.-I tried updating the firmware but I couldn’t, there w

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

I purchased my Razer Enki X chair 5+ years ago, and by now, its warranty has expired. [removed by moderator] (but I won’t divulge more than that in a public space).Recently, I noticed that the chair had begun to wobble and tilt uncomfortably.It also has a tendency to try and rotate into a “valley” when you sit in it.From my observations, I suspect that the gas cylinder has been damaged.I’ve tried to find out what kind of model the cylinder is so that I can purchase the right replacement,but I’ve been unable to find any information under the chair’s technical specifications beyond it being a “class 4 gas lift”.I’ve also not been able to find any official Razer shop where I can find/purchase any Enki X spare parts.Am I just forced to take a chance and buy a new cylinder from a third party, or just buy a new chair?

Hey guys,So, this is driving me nuts. I’m using my Basilisk V3 Pro on the Firefly V2 Pro, and there’s this weird grinding/rattling noise coming from the Slider Switch area every time I move the mouse. It’s not a click, it’s more like plastic rubbing or a tiny loose part vibrating when I glide it from A to B. From Master GuideHere’s the setup:Mouse: Razer Basilisk V3 Pro (RZ01-04620) Pad: Razer Firefly V2 Pro (RZ02-0492)I used to run the Basilisk V3 26K on the exact same pad, and it was dead silent. Zero issues. So I’m pretty sure it’s not the pad itself, but something specific to the V3 Pro’s build or how these two interact.Already done the basics:Cleaned the pad and wiped the mouse down with a dry cloth. Checked the skates — they’re clean and smooth. Updated firmware for both the mouse and the pad in Synapse to the latest version.If it’s a hardware thing, I’d rather RMA it now. If there’s a fix (like tightening something, changing grip pressure, or even swapping the side panels), hit

Hello,What is the last firmware for the Atheris RC30 021702 and how ton install it ?I don’t find it on the inernet. Thx for answers;

Does the Razer Naga V3 Pro have FrameSync technology

I lost my razor viper v3 pro wirless dongle.I did some digging and I unfortunately bought the wrong dongle off of amazon.I later found out that I had to reach out to Razor suppourt to get a new one.Could you please help me.

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

Hi, I have a question. Can you expand the "switches" on the huntsman v3 pro Mini and theoretically use other switches?

Hi i lost my razer v3 pro dongle and was looking to get a replacement. what information do i need to give you guys :)

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hi everyone,I recently got a Razer BlackWidow V4 Tenkeyless HyperSpeed and I'm having an issue with the battery charging.The keyboard works perfectly both in Wired and Wireless mode, and Razer Synapse detects it correctly. However, the battery percentage barely increases while charging.I have already tried:USB-A to USB-C directly connected to the PC USB-C to USB-C Different USB-C cables Different USB ports Wired mode while charging Wireless mode while charging Keeping Razer Synapse openThe keyboard was around 24–26% battery and, after being connected for quite a while, the percentage either stayed the same or increased extremely slowly. For example, it went from 24% to 25% after approximately 30 minutes.The keyboard works normally through the same cable in Wired mode, so the USB connection itself seems to be working.Is this charging speed normal for the BlackWidow V4 Tenkeyless HyperSpeed? Has anyone else experienced the battery percentage getting stuck or updating very slowly in Synap

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

How do we know what rank we are and how to get to Insider rank?

Hey guys hoping someone from Razer can help me get a hold of a new battery for my laptop. I can’t use it for any longer than 50 minutes on battery, with gou disabled and min brightness 😭 Please point me in the right direction here as I’ve seen some batteries online that are close but I’m not sure if they’re for this exact model. Thanks!

Cannot boot with Secure boot on or else I get that message. I have to have it off in order to boot.

Hello Razer Support,I have a Razer Viper V2 Pro (White) that I received as a birthday gift. Unfortunately, the mouse came without the original wireless HyperSpeed dongle, so I have only been able to use it through the USB cable.The mouse itself works perfectly. I would really like to use it wirelessly again, and I wanted to ask if Razer could provide a replacement dongle or help me obtain one.Since it was a gift, I don't have the original receipt, order number, or purchase information, and I don't have a way to obtain them from the person who gave it to me.I can provide the mouse's serial number and any other information needed to verify the device.If a replacement dongle can be provided as a courtesy, I would really appreciate it. If not, please let me know the official way to purchase a compatible replacement.Thank you for your help!

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I no longer have access to my old phone number. I would like to request that my phone number be changed. I have also contacted you via PM. I would appreciate your help.

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!

I upgraded to Windows 11 from Windows 10 yesterday and my audio just stopped working. When I try to play a test sound via Windows’ tools, it just tells me that there was an error and that it’s unable to play the sound. Does anyone know what I can do to fix this?

Hey, can anyone help me guiding how to enable demo mode for Razer Pro Type Ergo Keyboard. 

Part no : RZ09-0421my battery is swollen to the point that it has broken one of the shafts i bought just 3-4 years ago