Solved Threads

The title really says it all - i'm so happy that Synapse Preview finally launched for Mac, but my Naga V2 Hyperspeed isn't supported. Given that the Naga V2 Pro is supported, but not the Naga V2 Hyperspeed, I’m really hoping the team would be open to adding support for it. Is posting here the best way to pass this request on to the team?? Specifically for me, it's one of the best options for video editing software like davinci resolve. Would be great for the large Mac creative community to be able to utilize it for these use-cases, as the pickings are relatively slim, and the work arounds are tedious.Thanks in advance!!

Hi Razer team, How are you doing?I’m having a very noticeable issue with the difference between using THX inside Razer Synapse 4 and using the THX Spatial Audio app as the primary audio device in Windows.When I use the Kraken V4 Pro with THX through Synapse 4, the sound quality is amazing. It’s clean, full, and very pleasant to listen to. My EQ settings work exactly as expected, and everything sounds balanced.But when I set THX Spatial Audio as the primary device in Windows, even if I copy the exact same EQ values, the audio becomes strange. It sounds thinner, less natural, and simply not enjoyable. The THX app does give a stronger sense of immersion, but the overall tone feels wrong, almost as if I’m using a completely different headset.The difference gets even worse when haptics are enabled. With haptics on, it becomes extremely difficult to get anything close to the sound I get from THX inside Synapse. The balance between bass, vibration, and clarity changes a lot, and I can’t recre

Giúp tôi vô hiệu hoá xác thực 2 bước (2FA).Mã dự phòng tôi nằm ở máy cũ, nay không dùng nữa. CÁC BẠN GIÚP TÔI VÔ HIỆU HOÁ XÁC THỨC 2 BƯỚC VỚI Ạ

hi, i searched through the entire support page on razer.com and can’t find anything that helps me with support for my backpack. my zipper pulls broke off and i’m wanting to get them replaced. please help 

How do I know this product's correct manafacture date?

Dear Razer Support Team,I recently purchased a Razer Viper V3 Pro (Model: RZ01-0512) from eBay, but the mouse did not come with the HyperPolling Wireless Dongle.I understand that the dongle is required for wireless functionality, and I was hoping you could advise me on possible solutions. I am willing to purchase a replacement dongle if available, or follow any pairing/firmware steps if compatible replacements exist.The serial number on the bottom of my mouse is: (Removed Serial number)Please let me know if there is any way to obtain a compatible dongle or restore wireless functionality.Thank you for your time and assistance.

Dear Razer Support,I currently own a Razer Blade 15 mid 2019 base laptop, and unfortunately, the Windows installation on it has become corrupted. I did not create a backup or recovery image prior to this issue, and I’m now unable to restore the system to its original state.Would it be possible to obtain a copy of the official Windows recovery image for my Razer Blade? Please let me know if any information or proof of purchase is needed to process this request.Thank you for your assistance.Best regards!

I have a razer deathadder V3 Pro Faker edition for around 1,5years now and it always worked fine but today my clicks are not working anymore i can move it perfectly fine its just doesnr recognize my clicks and also the green LED is always on which i also think isnt right i asked chat gpt what could be the problem and he said something about a micro switch. 

Hello dear Razer support, I have a very interesting problem.Your rules say that if you delete your account completely, you can register a new account in order to add and register your current products that are currently in my use.But I did as it was written, I found a problem that this device is already registered to me.I ask you to disconnect my devices from the old account, which is no longer there, on a technical level.

I recently bought a Razer Kraken Ultimate and when I opened the box I noticed there were oil or wax stains on the headset. I cleaned most of it except this part under the grating of the outside of the headset. Does anyone know how to remove it so I am able to clean the inside?  

Hi,I have changed my macros on Razer Deathadder v2 X HyperSpeed with Razer Synapse (version 4.0.86.2510220630). Specifically I have changed what scroll click does (typing a letter W). After I resetted this setting to default (scroll click to scroll click) it still does type letter W. It happens when Razer Synapse is off. When Razer Synapse is on, it works as normal. What I tried:I have tried to:[Reset profile] > [Reset key binds] or[Reset profile] > [Reset profile].Also, I ahve tried to make a new profile, and delete the default one.Also, I have tried to reinstall/repair Razer Synapse application.Also I tried to rebind scroll click for example to M, and then to scroll click, but then when Razer Synapse is off, it types M.My firmware for mouse is newest (1.02.00). For dongle too.Can you help me?

Hello, my friends! Has anyone come across the Razer Chroma app not launching? I have a Razer Blade 16.It always loaded, there were no problems. Just a week or two ago, such a problem appeared.

I had just finished setting up a few details in my razerid.razer.com dashboard and then clicked on the “lock” icon. I thought it would first ask if I wanted to lock it, or at least what it was about to do, but it just locked my profile settings. How can I unlock my profile settings again? I can still log into my account, it is just the profile settings for things like enabling 2FA and other things I want access to again.

Dear Razer Support Team, I recently purchased a Razer BlackShark V2 X headset and encountered an issue with the activation code. The package included the headset and accessories, but the activation card was missing. When I attempted to register the product, it showed that the activation code had already been used, which prevents me from accessing the advertised features such as 7.1 surround sound. I truly enjoy the headset and appreciate its design and performance. However, I would love to experience the full features that were advertised, especially the surround sound, which is one of the main reasons I chose this product. For your reference, I have the product ID and serial number available and can provide them to assist with verification. I kindly request your guidance on how to obtain a valid activation code or the proper steps to activate the product. Thank you very much for your support—I am excited to fully enjoy the Razer BlackShark V2 X experience

So I have a 2022 blade 15 (odd build: 240HZ, 12900H, 32GB) and the drives are bitlocked.  The updater asks that you disable bitlocker temporarily.  Is the problem that the user will need to reenter the bitlocker passcode?I have to do the same if I change the bios to temp switch to  the dedicated gpu...… Or would something tragic happen if it is not disabled??

Hello, I just purchased a Naga V2 Pro and I’m having some issues with the scroll wheel tension. No matter what setting I use for the Scrolling options, it feels like it’s on max tension intermittently. I like the scroll wheel to move freely with little resistance, similar to every other mouse I’ve owned. My other mouse is a wired Naga Trinity. I’ve even played with the Custom settings. The wheel may move easily at times, but then there’s always a point where it feels like the tension is raised. I hope there is a fix or something I’m missing because I’m about to return this mouse. Thank you in advance for any help.

I have a 2024 Razer Blade 14 and after updating my AMD drivers from version 24.2.1 to 24.12.1 in AMD adrenaline my laptop’s screen becomes stuck at 60hz. This wouldn’t be an issue but Windows 11 24h2 automatically updates these AMD drivers with no way to roll them back. I have tried many versions of the AMD driver with no luck. I have removed the AMD and NVIDIA drivers, reinstalled them and nothing. Synapsis and Windows display both show no 240hz option. I have rolled back the drivers and am currently staying on 23h2 and it is working fine but I would like to update eventually. 

Hello everyone,I just bought a razer kiyo 1,5 years ago, I'm using it as my daily camera to work. I do meetings and thats all, usually the camera is turned on at most for 1 hour for each meeting. Most of the time it is turned on only for 15-30 minutes.Today I was in a call and decided to turn the ring light on, which is something that I haven't done in while. It turned on normally, however some minutes after turned on the right light started to flicker, so I tried to turn it of, but it didn't turn off.So I disconnected the USB cable from the hub connected again, after doing that the camera was recognised by the google meets meet, however after trying to choose it and turn it on, it turned the "on/off" LED on the image popped, but a few seconds later the on/off LED started turning off, but different from normal, it was turning off like a capacitor discharge.Then the computer doesn't recognise the camera anymore, I tried different USB ports, tried let it disconnected for sometime and con

My audio mixer gives full sound to the line out and all other outputs but not to my playback mix. I tried everything but nothing works, sound is just stuck at 50 percent. Please help

Hi , it's my second Razer upgraded in 2022 , Laptop won't turn on and looks like is stuck , ( blinking green light on the lid and power light). I guess warranty has expired so need help how to fix it?  Us there any email to support I can write a ticket or something?

hello razer team  I had a problem while activating my black shark v2 x headphones that show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

About three weeks ago, I bought a Razer BlackShark V2 X headset online.I received it yesterday and tested it today.When I tried to register the serial number, the system said that the product was already registered by another user. The activation code was not included in the package, and online registration shows the same problem.Because of this, I cannot activate the Surround Sound feature.I would like to know what solution you can offer, since the product is new.Thank you for your support.

I bought Razer Blackshark and when I try to get the code on the Razer site it says activation code was sent to your email but I didn’t get it on email. Please help, thanks.

Where do we obtain the software and firmware updates to make this camera excel?  The Razer website is a hodgepodge of unhelpful  topics and advice.  Please help!  Thanks so much!