Solved Threads

registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

Hello, I would like to update the phone number associated with my account. Could you please assist me with the process? Thank you for your help

Does anyone know how to fix an issue where for example if i load any game it suddenly makes my headset become like 70% louder or quieter every time i boot up another game. i look for fixes but internet so far is only telling me to change stuff in my sound properties and it hasn’t worked yet.

Hello, I bought a Razer Kaira X headset, i registred it in the forum, put my email ect, but i didnt get the Activation Code for surround 7.1, can someone explain me how it work ?

Good day, dear colleagues,last week I purchased your Razer BlackShark V2 Pro 2023 headphones on Amazon. I am a big fan of your company and own many Razer devices due to their high quality. However, I encountered a problem: with the Razer BlackShark V2 Pro 2023 headphones, when I play Counter Strike 2 or generally listen to music or watch videos, the sound becomes muffled and sounds like it is coming from a barrel, making it sound terrible.it seems to me as if something muffles the sound and it creates an effect like in a barrel, as if some limiter prevents the sound from being clear and good and muffles it and the sound comes out like in a barrelmaybe there is a way to reconnect the headphones to the computer, i.e. completely remove it somehow and reconnect it, or download a new driver, or enable some function somewhereI have Windows 10 64-bit. I have downloaded all the necessary software for Razer products, including Razer Synapse, and adjusted the sound and gaming mode to my preferen

Hello everyone, I bought a new Razer Blade 14 about a month ago. The first few days there were no problems, but lately I’ve been experiencing sound issues with all kinds of videos. The audio runs out of sync with the video — either heavily delayed or ahead of it — and on top of that, I keep getting crackling noises. Funny enough, the problem doesn’t occur when I connect my Razer headphones via USB wireless, but that’s not a long-term solution either. Also, this doesn’t happen when gaming.Does anyone have an idea what could be causing this? LatencyMon reports that the drivers nvlddmkm.sys, ntoskrnl.exe, and dxgkrnl.sys are causing issues, but I have no idea what to do with that information. I’m just frustrated that this started happening after the return period expired, and neither driver updates nor a fresh Windows installation have fixed it.Thank you for your answers!

Comprei um fone BlackShark V2 X, e ele não veio com cartão de ativação do audio 7.1

looking where to find new tilt plate and gas lift pole for my Razer Iskur / Iskur X (RZ38 Series)

What are the differences betweenRZ03-03930300-R3M1 and RZ03-03931100-R3F1 ?

Does this device work - is it systemic issue or a bad unit? My finger is poised on the Amazon return button. This is not a good introduction to Razer products. Razer Wolverine V3 Tournament Edition – Windows 10Summary of Issues: • The normal xBox buttons work. • The Profile Sync icon in Synapse spins indefinitely. The tab always shows perpetual “Loading”. The three‑dot menu never appears, so I cannot view or create profiles. • Profile switching on the controller does not change the LED color. • M‑Keys do not retain assignments. None of the changes I make persist. As soon as I click the refresh icon in Synapse, all assignments disappear. • The serial number field in Synapse is blank. It appears as if Synapse is not communicating with the device, even though the controller shows up as a configurable device. • I have uninstalled and reinstalled Synapse multiple times. • Firmware update cannot be performed. The “Update” button never becomes active after the switch to XBox mode step.   

Well I've bought kraken v3 pro a few months ago and I need eq settings that are good for everyday use. Listening to music (classical and pop), chatting on discord, gaming, etc.I have tried to find something that would work out for me but my attempt was unsuccessful. I would also like some tips for mic settings on the headset. Thanks in advance.

Hello, after installing Razer Synapse 4 and uninstalling Synapse 3, I encountered an issue where the Chroma profile does not switch to the one set in the Linked Games tab/module when launching a game. Have someone else encountered this problem or is that just me? And do you have solution for it?Thanks! 

Hi, I would like to check the status of my order. [removed by moderator] , but the order does not appear in my account. Could you please help check? Thank you.

How change my Old Number with a new New mobile number? Please help me. My old number has no service here in abroad and can’t receive messages. Help me register my new mobile number. Thank you.

Which updates and in what order?  

I'm experiencing an issue after logging into Razer Synapse. There's an undeletable default app profile that seems permanently saved in the cloud. It syncs back to my local device every time I log in, and it sometimes prevents me from adding new profiles.

Idk how I manage to do this but my factory default setting has changed to my valorant setting closing synapse or switching to other computer doesn’t help how can i fix this  

Hello, I am planning to buy “Razer PBT Upgrade Set”. I have 6u space bar. My question is,Is the 6u space bar key cap in the Razer Set same with mine?  Total Length : 113 mmLeft to Center : 49 mmCenter to Right : 49 mm 

I have a Razer Kiyo that has some focus/blur challenges that I thought would be useful to update the firmware for.  There are several versions ahead of its factory settings (I have 1.0.1 and the firmware is 2.3.2)… so it should be straightforward, right? Evidently not.  The firmware tells me to Contact Razer Support, but if I try to contact support it mentions that the Kiyo I have (the OG model) is out of warranty.  So… what?  Firmware is still valid for this thing, right?  It’s still hosted on the website?  It still functions? Shouldn’t I be able to install the firmware? Is there any solution around this error message?

Using the 5090 as the DGPU only, sometimes my peak nits works correctly at 1100 peak nits and sometimes it only will do 456 peak nits.  Turning HDR on or off doesnt fix it, adjusting perfomance profiles doesnt fix it.  Someones a reboot will fix it.Very Frustrated.  

Hi,I’ve looked online but no support threads on this specific mouse yet since it is a pretty new version I guess. So I charged it overnight to 100% and the battery drained to 0% within a few hours. It also isn’t charging when connected to the PC. So I often have to charge it through a socket. Any one any ideas? I already cleaned the usb-c port and it clearly is connected with cable so no issue there. 

After yesterday's Razer Synapse 4 update and the BlackShark V3 firmware update, spatial audio stopped working. When I switch to it, the sound still remains stereo. Also, when using the dongle, the audio cuts out until I switch to a different output and back again in the Windows 11 sound settings.

BlackWidow V3 Tenkeyless keyboard.After updating the Razer Synapse application to version 4, profile switching and macros on the keyboard stopped working (this was the main reason I purchased it). Reinstalling the application, updating all drivers, and resetting the keyboard did not help.

In Synapse 4, Ultra-Low Latency mode is currently not usable. In the text description for it it says “… as low as ~10ms.When disabled, enjoy gaming grade latency ...” when in fact it should be “… as low as ~10ms. When disabled, enjoy gaming grade latency ...”See screenshot attached.  The forgotten space here makes my BlackShark V3 headset unusable because the absence of the space prevents me from enjoying gaming grade latency. In fact, I haven’t been able to enjoy anything at all after identifying this.ProductSynapse 4Software Version4.0.86.2512101100 REPRODUCTION STEPSConnect any Razer headset product that is compatible with Ultra-low Latency Mode. Open Synapse 4. Under “Devices” (top left corner), click on the image of the headset. Along the top bar, click on “Enhancement” Under “ULTRA-LOW LATENCY” read the description. EXPECTED RESULT“… as low as ~10ms.When disabled, enjoy gaming grade latency ...” ACTUAL RESULT“… as low as ~10ms. When disabled, enjoy gaming grade latency ...” SYSTE

Discontinued or Out of stock?I really want it 😥😔😢😭🥺☹️