Solved Threads

Hello everyone, I bought a new Razer Blade 14 about a month ago. The first few days there were no problems, but lately I’ve been experiencing sound issues with all kinds of videos. The audio runs out of sync with the video — either heavily delayed or ahead of it — and on top of that, I keep getting crackling noises. Funny enough, the problem doesn’t occur when I connect my Razer headphones via USB wireless, but that’s not a long-term solution either. Also, this doesn’t happen when gaming.Does anyone have an idea what could be causing this? LatencyMon reports that the drivers nvlddmkm.sys, ntoskrnl.exe, and dxgkrnl.sys are causing issues, but I have no idea what to do with that information. I’m just frustrated that this started happening after the return period expired, and neither driver updates nor a fresh Windows installation have fixed it.Thank you for your answers!

I have a Razer Laptop, the RZ09-0409X. I’ve tried everything: tried updating driver, uninstalled then reinstalled driver, reset, network reset, tried connecting to router with Ethernet cable (wasn’t sure if it’d do anything but I figured I’d try), etc. At this point I’m thinking it might be physical damage within the computer. I really don’t want to have to bring it in somewhere for a fix because $$$, but at this point I don’t think I have much of a choice. If anyone has a suggestion or solution it’d be appreciated!

While i play game Sometimes the mouse flicks randomly and sometimes the crosshair gets stuck even if i move the mouse for around 1 second. I cleaned the sensor and the connector and tried again but the flicking etc. Is still happening while i play,.

Hi Razer team, How are you doing?I’m having a very noticeable issue with the difference between using THX inside Razer Synapse 4 and using the THX Spatial Audio app as the primary audio device in Windows.When I use the Kraken V4 Pro with THX through Synapse 4, the sound quality is amazing. It’s clean, full, and very pleasant to listen to. My EQ settings work exactly as expected, and everything sounds balanced.But when I set THX Spatial Audio as the primary device in Windows, even if I copy the exact same EQ values, the audio becomes strange. It sounds thinner, less natural, and simply not enjoyable. The THX app does give a stronger sense of immersion, but the overall tone feels wrong, almost as if I’m using a completely different headset.The difference gets even worse when haptics are enabled. With haptics on, it becomes extremely difficult to get anything close to the sound I get from THX inside Synapse. The balance between bass, vibration, and clarity changes a lot, and I can’t recre

Hi, Ive had razer synapse 4 for a while, and recently I realized it wasn't working properly, so I uninstalled it and attempted to reinstall it, I was met with absolutely nothing. I run the exe, (as normal and as admin) and nothing happens, I get a text document stating "Failed to write installed file (no such file or directory)"I have tried a lot of different methods to get around this, I have cleared every scrap of old razers file off my device including registry data. I have reinstalled windows. Ive done it all, and I get the exact same error message every time. I was so desperate that even chat gpt couldn't help me. I'm using windows 11, and there is not a single article/forum I've seen that has this exact error message, it's always "(permission denied)" as the specification. I don't know what Im doing and I'm getting frustrated because I've spent two days trying to fix this, I really need someone who's smart to help me.

Hello, I'm writing from Peru. I'm currently trying to update my Razer profile information. However, it's asking for two-factor authentication. My phone number appears to be correct, but I never receive the text message.Another option is to enter a backup code, which I don't have.How can I resolve this issue?

I used my Viper V3 Pro early this morning, and I put my PC to sleep, since I never shut it down.When I woke up to start working, the mouse wasn't working. Both the dongle and the mouse seem to be dead. I connected the mouse directly to the PC with the cable, but nothing. I would appreciate any help or a replacement. Thank you.

Hello Razer Support,I recently purchased a Razer headset as a new product, but I encountered an issue when trying to activate it.When I entered the activation code, I received a message saying that the code has already been used. I have never used the code before.Unfortunately, the seller is no longer responding to me, so I cannot resolve this issue through them.I kindly ask for your help to verify the product and provide a solution, such as a replacement activation code if possible.Thank you for your support.

Hello! I'm having trouble changing the lighting in Chroma Studio. Sometimes, the lighting doesn't change on one or more connected devices, and the previous mode remains. This issue occurred after I connected four raser devices.Here's a list of the devices:1. Razer Cynosa Chroma2. Razer Kraken V3 X3.Razer Goliathus Chroma4. Razer DeathAdder Elite

Hello, I reformatted my PC just now, and then I tried to download the app again to use 7.1 sound; however, when I put the code in, it said it had been used already. I have all information about my headset, and I hope you can help me. Thanks for the replies.

I recently purchased Razer BlackShark V2 - Wired Gaming Headset + USB Sound Card - FRML Packaging. Registered them. But no activation code was sent to the mail. What to do?

Hey guys, it seems that lighting settings are not saved in the device profile. I usually run the Naga2 Pro without Synapse running, and everything is saved into the device profile, except lighting, which reverts to RGB cycling then.Can this be fixed, or is there a workaround? I want simple, static lighting, nothing fancy. Even ‘off’ would be nicer than this stupid RGB stuff...

i lost my old phone number because my phone is missing.. how can i reset 

Hello, I am from IndonesianI did not receive the OTP code to complete the transactions of Razer Gold. Please help me solve this problem! 

Hi razer team. i bought a "brand new" blackshark v2x online, upon registration, the code is already registered. i am curious now if this product is legit or clone. i dont know what to do. i have all the proof that i bought it legally, maybe if you could help me. 

Problem z kodem aktywacyjnym do dźwięku przestrzennego 7.1

i bought my mice in 30 oct i try to to assign my mice now in to synapse and razer id its now invalid 

The = key suddenly stopped working on my Blackwidow pro. Shift + = returns a ‘+’ so the key itself is detected. I’ve reset my Razer profile, re-installed Synapse 4, and ensured there is no key mapping in system settings. If I quit Synapse then the = key works fine. It has been working fine since I got the keyboard about a month ago. My system is a Macbook Pro running Apple silicon. 

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

When I register my headphones, I get a “This product is already registered”I don't know where to write it on the website.

Dear Customer Service,I have two Nintendo orders paid in HKD, which have been processed and the payment has been deducted from my account. However, I have not received the corresponding redemption codes yet.Please kindly check my orders and assist in sending the redemption codes to me as soon as possible.Thank you for your help.(Removed)

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some kind of file cleaner and/or registry editor to rem

Hi guys,I’ve made a post 2 month ago about my problem with my Razer Naga Pro V2 and its incompatibility with WoW. I’ve tried running it through steam or lutris and with different compatibility layers (proton-10, latest, ge). This new thread is more about finding people actually playing WoW on a linux OS with the same device and maybe compare our configurations give me clue where to search..I’m a little desperate as I don’t want to use Windows anymore as I really try to avoid GAFAM but this bug makes WoW unplayable without switching to a normal mouse.. which I will not as I use it since so long now.Any clues ? 

Hello, I bought new headphones. I wanted to register them on the official website. The error appears that the product has already been registered. SN: *************** Can I re-register?

Hi, have a big issue after install le provided last bios version for my Blade 14 2021 by official Razer website.Temporarily I have had to disable Secure Boot to allow start the laptop but is causing issues when trying to run games COD 7 and Battlefield 6.Anyone can help me please? Thanks