Solved Threads

Hi,I’ve looked online but no support threads on this specific mouse yet since it is a pretty new version I guess. So I charged it overnight to 100% and the battery drained to 0% within a few hours. It also isn’t charging when connected to the PC. So I often have to charge it through a socket. Any one any ideas? I already cleaned the usb-c port and it clearly is connected with cable so no issue there. 

Hi I lost my dongle for the viper v3, when I got the box. Could I replace it another one? I have the box and everything.

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo

Lots of issues on my DeathStalker v2 pro. I have theKeyboard: DeathStalker v2 proMouse: Deathadder v3 proHeadset: BlackShark v2 pro wirelessAll new. Not more than 1 week old. I had read the same somewhere that if there are 2 devices connected, it gives an issue.So, as per this video:https://www.youtube.com/watch?v=_uoqS_7RQTI I did the same. all my firmware are upto date. No issues with mouse or headphones. keyboard is connected to the mouse dongle and is using a single dongle to connect via Hyperspeed.All connected to USB 2.0 ports. Although improved,I still keep getting isssues with random unresponsiveness on key press for a few seconds Random reconnections. and kind of renders the keyboard unusable. Keyboard Flashes white before this happenes Very rarely one keypress equates to multiple keypresses and results ion multiple characters on screen. Continuous keypress doesn’t work at times. especially ingame. e.g. pressing ‘w’ for movement doesn’t result in continuous movement Really sur

Lost the dongle for model number RC30-027101 Mamba wireless. I have looked everywhere and am heart broken. I do have the cord still and am using that way, but would like to go wireless again.Is there a replacement dongle for this model or a reach around that will work? Thanks muchLinda(old school gamer since windows 98)

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

I'll try to be brief but this problem has been troubling me for about 8 hours now, so an explanation is necessary. I apologize in advance if the text seems awkward; English isn't my native language.The issue is that when I connect the headset via USB Sound Card, it doesn't produce any sound at all, while the microphone works only briefly after turning it on (for about 10–20 seconds) before stopping as well. After spending 8 hours trying to resolve this issue, here are some conclusions I've reached, listed point by point for your convenience:1. The headphones themselves are fully functional. They passed certification without issues on the official website and work perfectly fine when connected directly through a 3.5 mm jack. It's worth noting that the Sound Card itself also appears to be working properly because when it's plugged into another Windows 10 PC (mine runs Windows 11), the headset reproduces audio through the USB port with no additional settings required.2. All volume sliders

Hi,I have changed my macros on Razer Deathadder v2 X HyperSpeed with Razer Synapse (version 4.0.86.2510220630). Specifically I have changed what scroll click does (typing a letter W). After I resetted this setting to default (scroll click to scroll click) it still does type letter W. It happens when Razer Synapse is off. When Razer Synapse is on, it works as normal. What I tried:I have tried to:[Reset profile] > [Reset key binds] or[Reset profile] > [Reset profile].Also, I ahve tried to make a new profile, and delete the default one.Also, I have tried to reinstall/repair Razer Synapse application.Also I tried to rebind scroll click for example to M, and then to scroll click, but then when Razer Synapse is off, it types M.My firmware for mouse is newest (1.02.00). For dongle too.Can you help me?

I Purchased a Razer Kraken X Lite headset a couple months ago and in he beggining it worked fine, but in the past month the microphone stopped working.It simply doesnt appear when I connect the audio Jack, the microphone works fine on Console when i use only the One 3.5 jackBut when i Use both of the jacks on my PC the microphone doesnt work 

I can’t change my phone number. I have no longer access to it

hey my Old phone number is not using anymore and not able to change to new phone number. Email is still working. can you pls help me?

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p

I bought blackshark v2 x from a seller.I tried to register the headset on Razer's website, because I did not receive the activation code card.When I write the serial number and submit it was shown registered, asked the seller they say they'll check with the warehouse but still no response…Can someone help haha

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

My basilisk v3 is not working because of the infinity scroll and that was the only reason i got the mouse and i think its a software issue because when i installed synapse it bricked my mouse and worked 4 hours on it to realise it was the scroll wheel

Hello, my friends! Has anyone come across the Razer Chroma app not launching? I have a Razer Blade 16.It always loaded, there were no problems. Just a week or two ago, such a problem appeared.

Would be nice if the mouse can be connected with a smaller usb dongle instead of the hyper polling dongle for mobility.

Hello,I’m experiencing a connectivity issue with my Razer BlackShark V3 X HyperSpeed headset.When I switch the headset to Bluetooth mode, it connects to my Bluetooth device normally.  However, even after I turn off Bluetooth on that device, the headset **does not switch back to the 2.4 GHz dongle connection** — it stays stuck in Bluetooth mode, constantly searching for a Bluetooth device instead of reconnecting to my PC.The only way to reconnect it to the dongle is by **plugging the headset into my PC with the USB-C charging cable**, waiting a few seconds, and then unplugging it.  After doing this, it connects properly to the dongle and works perfectly.  If I power it off and on again, it continues to connect to the dongle with no problem.  But once I use Bluetooth mode again, the issue repeats — the headset won’t detect the dongle automatically until I do the cable trick again.Since the BlackShark V3 X HyperSpeed has **no physical button to manually switch between Bluetooth and dongle

I placed an order about a week ago and the product arrived a few days ago (razer cobra pro) but I’ve yet to see any emails regarding redemption of the system override skin

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost

Hi everyone : who have facing this problem ? happening start on today ! when after i update latest nvidia app driver ! my Razer black shark v2 usb + Razer viper 8k cant detect on synapse 3 !but my windows showing detected device ! i trying uninstall few time synapse 3 still cant solve my problem ! 

Dear Razer Support Team, I hope this message finds you well. I’m writing to ask whether the Razer Viper Mini SE (White Edition) will be restocked in the near future. I’ve been trying to purchase it for a while, but it’s currently unavailable on Razer’s US online store. I even considered ordering from Razer China, but unfortunately their warranty does not apply to the US region, which makes me quite disappointed. As a long-time Razer fan currently using the Viper V3 Pro mouse and the BlackShark V3 Pro headset, I truly appreciate Razer’s design and performance — and I really hope to complete my setup with the Viper Mini SE in white. Could you please let me know: Whether there are any plans to restock this model in the US or globally, and If there’s any alternative way for me to purchase it with valid US warranty coverage?  Thank you very much for your time and support. I look forward to your reply.

Have changed mobile number since last razer product and need to update on my account.