Solved Threads

Hi all,  I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja.  The worst problem, however, is that I can’t get the

Hi,yesterdays I shutdown my computer and an error happened related to Razer Synapse.Now the program won’t start.Tried unistalling and re-installing. Error remains.

After the last update chroma connect devices do not show in chroma studio, thus no longer get signals or can be controlled? is this a bug, and is it to be fixed? 

My Razer Blade bluescreens on memory timing issues. I need to file a ticket to support, but I only get to a ‘sorry not available pleas use chat or email’ - the chat is down, and there is no email listed. I live in Sweden, so probably need a contact for the EU.

Hello!Can the Razer DeathAdder V4 Pro gaming mouse be used in wired mode while charging, even if the dongle remains connected to the computer with an additional wire? That is, use two wires at the same time: one for charging the mouse, and the second for the dongle?Best regards.Yurii

Hi All. Since January I updated my Razor Blade 15 with Windows 11, and I have absolutely no way of enabling Secure Boot.I need this to play Battlefield 6.Can a member of the Razor Team please help?Thanks.(Razor Blade 15 Base Model)

My HyperSpeed USB dongle shows as “Unknown USB Device”.I tested it on multiple computers and the issue persists.The mouse works normally with the cable.I would like a replacement dongle under warranty.

razer chroma decided to update today and since the update i have had the chroma connect on yet no option to adjust any settings for my case. The in-game aspect works correctly as far as i can see, yet if i try to go to the chroma studio there is no option to adjust the lighting for the chroma connect device

kulaklıgımı alalalı 2 3 hafta arası oldu kablaosu kendi kendine tühüm oluyor 

The mouse started, today, to not show properly the ligths. They are set as white in the Razer Chroma app, however, it becomes orange and becomes red for a moment when the smart-reel is activated. Plus, the key binding does no more works (but I verified the latter only on my main PC). Adding to this, as soon as I lift the mouse it becomes even darker orange.I tried different ways to solve the problem:> Modifing the settings of the smart-reel and of the smart tracking> Inserting the mouse on another machine with the same Synapse 4, newly installed; like a sort of clean reinstallation> Deleting drivers and reinstalling the mouse to reset the mouse> Modifing the profile and the setting of the lights in the Chroma app> Manually updating the software of the mouse> Disabling Chroma apps> Disabling the Windows’ RGB control in customizationNothing of these worked, it is like the mouse decided that white isn’t of his pleasure.

Hello, after installing Razer Synapse 4 and uninstalling Synapse 3, I encountered an issue where the Chroma profile does not switch to the one set in the Linked Games tab/module when launching a game. Have someone else encountered this problem or is that just me? And do you have solution for it?Thanks! 

So my Razer Blackshark V2 Pro has been working at full capacity with absolutely no problems since December.The microphone has always worked, whether I connect it before the headset has been turned on or after.It worked without complaint yesterday, and today upon turning my headset on and trying to call a friend on Discord, the microphone failed to operate. The speakers and audio and the device itself are all fully operational. This is the first time this has ever happened.The headset has neither been dropped, struck, nor left in unfavourable conditions. The same goes for the microphone.The microphone is connected and defaulted on all applications.It does not work on any application. I have no other device save for my computer to connect the USB dongle to.In the Sound and Audio settings of all applications, including the Windows 10 software, no audio is picked up.Troubleshooting yields no identification of issues nor poses any solutions.All drivers on my computer are updated. I have tri

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

Nothing to actually add to the title xdIt’s really annoying that synapse 4 doesn’t allow me to have 2450 dpi as I wantedIs this a bug?  

Hello, I need help changing the email address that I no longer have access to and that is where authentication codes are sent. Thank you

The title really says it all - i'm so happy that Synapse Preview finally launched for Mac, but my Naga V2 Hyperspeed isn't supported. Given that the Naga V2 Pro is supported, but not the Naga V2 Hyperspeed, I’m really hoping the team would be open to adding support for it. Is posting here the best way to pass this request on to the team?? Specifically for me, it's one of the best options for video editing software like davinci resolve. Would be great for the large Mac creative community to be able to utilize it for these use-cases, as the pickings are relatively slim, and the work arounds are tedious.Thanks in advance!!

Giúp tôi vô hiệu hoá xác thực 2 bước (2FA).Mã dự phòng tôi nằm ở máy cũ, nay không dùng nữa. CÁC BẠN GIÚP TÔI VÔ HIỆU HOÁ XÁC THỨC 2 BƯỚC VỚI Ạ

hi, i searched through the entire support page on razer.com and can’t find anything that helps me with support for my backpack. my zipper pulls broke off and i’m wanting to get them replaced. please help 

How do I know this product's correct manafacture date?

Dear Razer Support Team,I recently purchased a Razer Viper V3 Pro (Model: RZ01-0512) from eBay, but the mouse did not come with the HyperPolling Wireless Dongle.I understand that the dongle is required for wireless functionality, and I was hoping you could advise me on possible solutions. I am willing to purchase a replacement dongle if available, or follow any pairing/firmware steps if compatible replacements exist.The serial number on the bottom of my mouse is: (Removed Serial number)Please let me know if there is any way to obtain a compatible dongle or restore wireless functionality.Thank you for your time and assistance.

Dear Razer Support,I currently own a Razer Blade 15 mid 2019 base laptop, and unfortunately, the Windows installation on it has become corrupted. I did not create a backup or recovery image prior to this issue, and I’m now unable to restore the system to its original state.Would it be possible to obtain a copy of the official Windows recovery image for my Razer Blade? Please let me know if any information or proof of purchase is needed to process this request.Thank you for your assistance.Best regards!

I have a razer deathadder V3 Pro Faker edition for around 1,5years now and it always worked fine but today my clicks are not working anymore i can move it perfectly fine its just doesnr recognize my clicks and also the green LED is always on which i also think isnt right i asked chat gpt what could be the problem and he said something about a micro switch. 

Hello dear Razer support, I have a very interesting problem.Your rules say that if you delete your account completely, you can register a new account in order to add and register your current products that are currently in my use.But I did as it was written, I found a problem that this device is already registered to me.I ask you to disconnect my devices from the old account, which is no longer there, on a technical level.

I recently bought a Razer Kraken Ultimate and when I opened the box I noticed there were oil or wax stains on the headset. I cleaned most of it except this part under the grating of the outside of the headset. Does anyone know how to remove it so I am able to clean the inside?