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razer barracuda x razer dongle replacement

Last month I get every 4-5 days a message “Secure Boot Violation”, I fix it in Bios but I still get the same message. Is this a system warning? If yes what for.Thanks in advance for answers. 

Any solution to this? My headset will disconnect randomly or distortion. I already do full uninstallation and install back for my razer synap amd chroma app. How to solve this issue? By the way i have no problem using my wireless hammerhead earbud.

Hello Razer Support, I have a Razer Viper Ultimate (Model: RC30-030501), and the USB HyperSpeed dongle was accidentally physically damaged and no longer works. My serial number is: (*removed by moderator). I would like to know if it’s possible to obtain a replacement USB dongle, either under warranty or by purchasing one if necessary. Please let me know what information you need from me and the next steps.

I bought the razer deathadder v3 hyperspeed and I noticed that the right mouse click sits 1mm higher than the left one is it somthing to worry about or it’s fine (note that the mouse works perfectly fine)

Hello Razer Support,I recently purchased a Razer mouse from a reseller. The product appears to be genuine, but when I tried to register it and check its warranty status, I discovered that the serial number is flagged as reported stolen, which was completely unexpected.I bought the mouse in good faith and had no reason to believe there was any issue with it. Because of this status, I am unable to register the product or proceed with a support or warranty request.I can provide proof of purchase from the reseller, photos of the product, the serial number, and any other information you may need to verify that I am the current owner.Could you please review my case and let me know if there is any way to resolve this issue or determine why the serial number is marked as stolen? I would appreciate any assistance you can provide.Thank you for your time and support.

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p

Hi everyoneIam a bit technologically  stupid. My kids say iam to old for technology. I have the kraken v4 pro headsets and I have followed directions to setup Spatial audio. When I go to synapse 4 it continues to ask me to make the kraken v4 pro as default device and i cant do anything else until I do. How do I stop this?Thanks 

I tried connecting my Razer ID and Discord account together on https://razerid.razer.com/account however it comes up with the message “This social account was already linked to another Razer ID”. When I go back to my Discord account, my Razer ID’s there, however back in my actual Razer account itself, Discord is still unconnected.

我剛剛買了一個新的滑鼠BASILIK WHITE WIRELESS ,我很煩，有時可以錄marco有時完全不能。。。而且今天剛剛錄好，晚上要用時不見了，我肯定是有存檔，請幫忙 

Hello! I’ve got my headset a day ago, and when i try to register it on razer id it says that this product has been already registered. I can write down my serial number of the product, and send proofs of the fact that i actually bought it if needed.

Hi Team!!I’ve been trying to fix my razer id details but the mobile number I used to have I got no more, and I can’t change  details or update them on my account page. Can someone help me, please? :(

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

I just bought new brand black shark v2 x and when I want to register it, it says this device has been registered, pls help me to fix it

Hello, I'm having an issue with my Razer BlackShark V2 X where the 7.1 surround sound activation code is showing as "already used." Here are my details: SERIAL ID:(removed for security purposes) PRODUCT NUMBER:RZ04-03240100-R3M1 DATE OF PURCHASE: [2026-07-16] PLACE OF PURCHASE: online store I have not activated this code before. Could someone please check on your end whether this code/serial has already been registered to another account, and help me get it resolved? Thank you! 

I mispelled my email address and now cant see my order, how can i update it so i get my emails

I need to know if the HyperSpeed Wireless Dongle will work with my Viper V2 Pro, even though the original dongle that came with the mouse no longer works.I'm currently using the mouse only with the USB cable, and I'd like to know if it will work wirelessly if I purchase the HyperSpeed Wireless Dongle.I bought this mouse in Argentina. The original dongle stopped working, and I followed all the troubleshooting steps recommended by Razer Support, but nothing solved the issue.Before purchasing the HyperSpeed Wireless Dongle, I would like to confirm whether it will allow my mouse to work wirelessly, even if the original dongle is no longer functioning. [removed by moderator]

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

I just bought Razer Hammerhead V3 HyperSpeed headphones, but when I connect them, the app shows the error "Unable to find device." Can you tell me if there's a way to fix this?• I reinstalled the app• I rebooted the phone

Hi,I recently purchased a Razer Raiju V3 Pro. When rotating the right analog stick, I notice an abnormal noise, similar to a crackling or mechanical friction sound. The stick also feels unstable/not smooth during movement, as if there is some internal mechanical play. The controller is new and has not been dropped or damaged.

It worked perfectly for the first days but now that I started to use it it scrolls up and down instead of changing the volume

Hello, I recently purchased a Razer BlackShark V2 X headset, but the 7.1 Surround Sound activation code appears to be already used. There was no unused activation code inside the box, and when I tried to register the product, it showed that the activation has already been redeemed. I bought the headset from Iran (online store) Please help me by providing a new activation code. Thank you.

Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

How do I change my old mobile number because I can no longer access the code for my old number?

Hi, How do I change my old mobile number because I can no longer access the code for my old number?