Solved Threads

Is there no compatibility between Streamer companion app and Kraken kitty V3 pro?I’ve already connected the app to my Twitch account, but I can’t seem to find my headset amongst the models available for configuration of alerts.

Having issues using Hammerhead v3 hyperspeed and THX Spatial Audio app. When Hammerhead is selected in THX app there is no audio and my music keeps skipping tracks. No issue with using without THX Spatial Audio App. No issues using Nommo v2, Clio or Kraken v3 pro in THX Spatial Audio App. Anyone else get this? Do I need to report? Looking to see if someone has this working right now. Thanks!

so, when i log in / log in as guest, 7.1 surround just closes to tray and when i left click on the icon:and when i right click: no clue how to launch app, i’ve tried restarting the app, reinstalling it, restarting my pc. nothing works. 

Hello, I recently tried to use my THX promo code during checkout, but the payment process was canceled before it was completed.After that, my promo code appears to be used or no longer valid, even though the purchase was not successful.help me for restore or reactivate my promo code so I can complete my purchase.

Hello, I’ve a Razerblade 15 ADV 2019, I’ve noticed that it’s battery has started to swell over the years, I’ve wondered if I can order the battery separately or somehow do an RMA for it w/o warranty?

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely related to Cynosa V2 + Synapse interaction with Windows 26200, rather than Windows itself. I would like to know: Is this a known issue for Cynosa V2 with Insider/preview builds? Are there any recommended settings, patches, or firmware updates that restore hold-to-volume functionality? Is a

i have a razer blackshark v3 pro and everytime i restart my computer or close out synapse 4 my mic enhancement settings doesnt save and auto turns it off everytime i restart my computer and i have to change the setting everytime i get on my pc to talk to friends. is there a way to save it and not have it turn off my settings everytime it restarts ive tried reinstalling everything and still doesnt save. 

I recently got 20$ gold voucher code but it seems like i can’t redeem it, I have an eu acount and it says that its usd can that be the issue. Please help me redeem my code! I can’t even find where to redeem codes. 

Hey everyone,First off, big thanks to the Razer team for finally bringing Synapse to macOS.I recently bought several Razer products, but I just realized that not all of them are currently supported in the Synapse for macOS. Here’s what I’m using on my setup:MacBook Pro M3 (macOS 15.5)Kiyo Pro Webcam (RZ19-0364)Seiren V3 Chroma (RZ19-0506)Goliathus Chroma Extended Mousepad (RZ02-025003)BlackShark V2 X (RZ04-0324)Basilisk V3 Mouse (RZ01-04000)BlackWidow V4 Keyboard (RZ03-0469) I really hope these devices will be supported very soon as well.  Thanks. 

Hello,I recently bought the new 3rd generation razer switches, however I have the 2014 BlackWidow Tournament Edition keyboard and I wanted your help to understand if they are compatible and if you could recommend any material that would help to change them. PS: Didn’t find anything useful in Razer FAQs

I were given these headphones as a gift they lasted me only one round of siege, working perfectly fine but then when I realized the Xbox output volume was turned to the max and I still wanted more cue sound I tried to adjust the wheel thing on the right side of the headset with the + and - icon I pushed it up and then I realized it’s infinite for some weird reason then my audio just stopped working completely and every time I would turn the wheel I hear a beep and it does nothing. To summarize, I got the headphones audio was working then randomly stopped working (the mic works just fine I tested myself, and this is for Xbox windows works fine as of my knowledge) things I’ve tried: restart Xbox, power off headset unplug dongle thing for 30sec plug back in, fix from Xbox accessories, fix from razer headphones Xbox app, charging the actual headset, adjusting volume constantly

I have a Razer Laptop, the RZ09-0409X. I’ve tried everything: tried updating driver, uninstalled then reinstalled driver, reset, network reset, tried connecting to router with Ethernet cable (wasn’t sure if it’d do anything but I figured I’d try), etc. At this point I’m thinking it might be physical damage within the computer. I really don’t want to have to bring it in somewhere for a fix because $$$, but at this point I don’t think I have much of a choice. If anyone has a suggestion or solution it’d be appreciated!

While i play game Sometimes the mouse flicks randomly and sometimes the crosshair gets stuck even if i move the mouse for around 1 second. I cleaned the sensor and the connector and tried again but the flicking etc. Is still happening while i play,.

Hi Razer team, How are you doing?I’m having a very noticeable issue with the difference between using THX inside Razer Synapse 4 and using the THX Spatial Audio app as the primary audio device in Windows.When I use the Kraken V4 Pro with THX through Synapse 4, the sound quality is amazing. It’s clean, full, and very pleasant to listen to. My EQ settings work exactly as expected, and everything sounds balanced.But when I set THX Spatial Audio as the primary device in Windows, even if I copy the exact same EQ values, the audio becomes strange. It sounds thinner, less natural, and simply not enjoyable. The THX app does give a stronger sense of immersion, but the overall tone feels wrong, almost as if I’m using a completely different headset.The difference gets even worse when haptics are enabled. With haptics on, it becomes extremely difficult to get anything close to the sound I get from THX inside Synapse. The balance between bass, vibration, and clarity changes a lot, and I can’t recre

Hi, Ive had razer synapse 4 for a while, and recently I realized it wasn't working properly, so I uninstalled it and attempted to reinstall it, I was met with absolutely nothing. I run the exe, (as normal and as admin) and nothing happens, I get a text document stating "Failed to write installed file (no such file or directory)"I have tried a lot of different methods to get around this, I have cleared every scrap of old razers file off my device including registry data. I have reinstalled windows. Ive done it all, and I get the exact same error message every time. I was so desperate that even chat gpt couldn't help me. I'm using windows 11, and there is not a single article/forum I've seen that has this exact error message, it's always "(permission denied)" as the specification. I don't know what Im doing and I'm getting frustrated because I've spent two days trying to fix this, I really need someone who's smart to help me.

Hello, I'm writing from Peru. I'm currently trying to update my Razer profile information. However, it's asking for two-factor authentication. My phone number appears to be correct, but I never receive the text message.Another option is to enter a backup code, which I don't have.How can I resolve this issue?

I used my Viper V3 Pro early this morning, and I put my PC to sleep, since I never shut it down.When I woke up to start working, the mouse wasn't working. Both the dongle and the mouse seem to be dead. I connected the mouse directly to the PC with the cable, but nothing. I would appreciate any help or a replacement. Thank you.

Hello Razer Support,I recently purchased a Razer headset as a new product, but I encountered an issue when trying to activate it.When I entered the activation code, I received a message saying that the code has already been used. I have never used the code before.Unfortunately, the seller is no longer responding to me, so I cannot resolve this issue through them.I kindly ask for your help to verify the product and provide a solution, such as a replacement activation code if possible.Thank you for your support.

Hello! I'm having trouble changing the lighting in Chroma Studio. Sometimes, the lighting doesn't change on one or more connected devices, and the previous mode remains. This issue occurred after I connected four raser devices.Here's a list of the devices:1. Razer Cynosa Chroma2. Razer Kraken V3 X3.Razer Goliathus Chroma4. Razer DeathAdder Elite

Hello, I reformatted my PC just now, and then I tried to download the app again to use 7.1 sound; however, when I put the code in, it said it had been used already. I have all information about my headset, and I hope you can help me. Thanks for the replies.

I recently purchased Razer BlackShark V2 - Wired Gaming Headset + USB Sound Card - FRML Packaging. Registered them. But no activation code was sent to the mail. What to do?

Hey guys, it seems that lighting settings are not saved in the device profile. I usually run the Naga2 Pro without Synapse running, and everything is saved into the device profile, except lighting, which reverts to RGB cycling then.Can this be fixed, or is there a workaround? I want simple, static lighting, nothing fancy. Even ‘off’ would be nicer than this stupid RGB stuff...

i lost my old phone number because my phone is missing.. how can i reset 

Hello, I am from IndonesianI did not receive the OTP code to complete the transactions of Razer Gold. Please help me solve this problem! 

Hi razer team. i bought a "brand new" blackshark v2x online, upon registration, the code is already registered. i am curious now if this product is legit or clone. i dont know what to do. i have all the proof that i bought it legally, maybe if you could help me.