Solved Threads

I am getting this notification when I try to optimize PUBG on Booster Prime. My RIG is as follows:ASUS ROG STRIX B450-F GAMINGAMD Ryzen 3 2200GMSI GEFORCE GTX 1060 GAMING X 3G 3GB16GB RAMMy GPU is listed as the recommended GPU in order to play this game, I don’t understand why Razer would left out THE recommended GPU from their support for this game’s optimization. Please fix, thanks. What are the minimum and recommended requirements to play PUBG? – PUBG Support

Hello, I have a Razer DeathAdder V3 Pro. The scroll wheel is malfunctioning. Sometimes it scrolls in the opposite direction or does not register any movement at all. I have already updated the firmware and Synapse. I also tested it on multiple devices and browsers, but the issue persists. Could you please assist me with a warranty claim or replacement? Thank you.

Hello, I have a pair of Razer Kraken V3 X that I’ve had for about a month. I always unplug and plug them back in when I use them. Yesterday, the microphone was working, but today when I tried to use it, it didn’t work. I haven’t placed them anywhere where the mic or the headphones could have been physically damaged. They still work for listening,it’s just the microphone that doesn’t work.I tried updating the drivers, but it still doesn’t work. Is there any solution?

Just updated from Synapse 3 to Synapse 4 and after a fresh install and restarting my PC my Naga Trinity will randomly act as if my scroll wheel is being rolled up/down. Only fix I have found is to change the profile in Synapse 4 for the mouse but this is only temporary. Anyone else experiencing this?

The Razer Cortex deleted some personal files - photos and videos of that specifically. Is there a way to recover these lost files? I have tried using two separate software from finding it on Google but the files are not opening and could be corrupted.Why would a general system clean up delete PXL files that are clearly not junk?

i have the viper v3 pro that came with the hyper polling dongle but i lost it now ive ordered one and now trying to pair them together is just not working updated both mouse and dongle tried using synapse 3 and 4 bot not working so now im stuck on what to do

Like the title says, the foam is starting to break and getting soft in some spots, where can i get a replacement? 

Headphone blackshark v2x product has already been registered

Hi Razr Support!I’m reaching out because my Razr Iskur chair has developed an issue, and I wanted to check if it’s possible to purchase replacement parts.Based on the assembly diagram, it looks like the seat base has suffered from broken welds. From what I can tell, the components involved are labeled H and J in the assembly diagram. I’ve had the chair for a few years, and while I know it’s out of warranty, everything else on it is still in great shape! It’s been an excellent chair overall, and I’d really like to keep using it if possible.Thanks in advance for your help!botfk

Unexpected error on purchasing I keep running into the unexpected error when trying to send verification codes to my number please resolve this issue

Whenever I set a different time for wireless power saving, it resets itself to 2 minutes. I can't use any other time for this option. Also, even if I set my mouse to 8000Hz, it won't go above 2000Hz, it doesn't matter whether Synapse is open or closed. I tried it on a different PC and still had the same issue. I had another mouse that could reach 8K. My Viper arrived yesterday.

i recently received the blackshark v2x model I bought from the n11 internet store, but when I put the headset on, I noticed that the sound was very, very low, then I tried to register my product from the 7.1 surround sound application, they said gi, I tried to register my product from razer id, they said this product is already registered, please help, I can't use the headset

Yakın zamanda ‘’N11’’ adlı online ticaret sitesinden  ‘’Razer Blackshark V2 X’’ adlı kulaklığı aldım ‘’https://razerid.razer.com/products/new’’ sitesinde kulaklığımı kaydetmeye çalışırken şöyle bir yazıya denk geldimLÜTFEN Yardım Edin yeni aldığım kulaklığı 7.1 Surround özelliğini kullanmak istiyorum. LÜTFEN YARDIM EDİN !

Hi I was trying to add my phone number as part of 2fa and also activate google authenticator yesterday on my phone but when i wanted to add my phone number, my account got locked and the message read ‘’ your account has been locked , please visit support customer service for more info’’. I did reach out to razer support via ticket while live chat was not available for the whole day but i did not receive ​any response from the support team yet.Is there any possibility to notify the support team or check out and unlock my account so i could add my phone number and be on my way please? Thank you​​​​​Razer ID : KaZe69jxTicket ID : 250719-002067

So, my Barracuda x 2022 headset isn`t turning on when the mic button is pressed and when it is not pressed, the headset tuns, connects to any device but there is no audio at all. Can anyone give me some help?EDIT: I checked and the mic is working, but i cant hear anything  

I have unfortunately lost the wireless dongle and usb adapter for my Razer Barracuda X Chroma. Is there a replacement dongle available or is the headset only compatible with the dongle it arrived with?

Je suis de Belgique je ne sais pas payer avec klarna

Hi guys. I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

I have a Razer Atheris mouse (on Windows 10) that needs an update. I try to use this guide https://mysupport.razer.com/app/answers/detail/a_id/3711/~/razer-atheris-%7C-rz01-02170-support-%26-faqs but at step 9 I get stuck. There is no DfuMadison in the bluetooth settings. I found multiple people with the same issue but no answer.My mouse is stuttering like hell so I would like to be able to test the update before buying a new one. 

I need urgent help….  I need to invest in the game today. I play for rankings and I buy it every day. It is in my account history…….but it is not working today, can you help me urgently?

Why my keys not working anyone help me please

**"Solve the problem: 'This product has already been registered. If you did not register it, please contact Rezar's support team.' – Black Shark V2 X Headset."**

I purchased a Viper Ultimate but didn’t use it much, like just unbox and leave it there as my mouse collection After like 3 months, I tested it, it worked but right after 3-4 times I unplug and plug in again, very softly, the dongle was stop working, and I dont know why, I spent like 2 month to adjust the software, but it now work. I used flashlight to see inside the dongle then realized that the dongle seems like break inside, I have no idea about the quality why it so easy to break just right after 3-4 timesI wonder is there any free replacement for the mouse or how I can contact with Razer Support more about this one

Hey, I might be a dummy but I’ve just put my hands on brand new (for me) headset - Barracuda X (2022) and I have and issue with audio soft.  First of all synapse can’t see the headset, no matter if I’m using dongle or the jack cableSecond of all, shouldn’t I have access to THX Spatial Audio thingy to mix up the audio? Because ngl audio feel off (I’ve got the 7.1 sound thing after registering product bt that’s a different thing)And there’s the 3rd - audio equalizer. Do I need to use something not-Razer-related in that case or..? Because if I’ll use jack cable and connect it to sound card I had from different headset from past everything is alright but… I’ve paid for the wireless aspect, right? I have awful history with headphone cables and mine are getting damages really fast for so reason, like I’m cursed ;-; Sorry if answers to these are obvious or something, I feel overhelmed.Thanks in advance! :)

I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.I tried the firmware updater, dongle recovery tool and pairing tool but they all did not helpI tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date Is there anything I can do to fix it?