Solved Threads

Hello, as the title says, since I updated from Synapse 3 to Synapse 4, the Chroma Stuido dedicated app seems to not be working for my Basilisk v3 mouse.As you can see, when I set up an effect (here red static), first off, the chroma studio preview does not show any color on the device, and on the physical device, no RGB at all.It is well set in the synapse app as well. And even with the “Fast effects” (idk if its translated well), nothing happens on my RGB mouse.I can put any effect with any color, nothing happens, the RGB of the mouse remains turned off, same in the chroma studio preview. Maybe I’m missing an option I need to check, or I’m wrongly configuring the effect, I configured my effects a long time ago on the synapse 3.Is there anyone who has this problem ? any solutions ?Thanks in advance for your help !

I tried to register the headphones Razer BLACKSHARK V2 X. it say already registered

I’ve recently been having problems with my DeathAdder mouse doing double-clicks for me, and I originally thought it was a hardware problem, so I was going to scrap Razer, and get a Logitech mouse, but then I found out this could be a firmware problem.  However, there seems to be no way to install new firmware for this mouse.I found an article referencing this file for download:  https://dl.razerzone.com/drivers/DeathAdder2013/win/Razer/DeathAdder2013_FirmwareUpdater_v1.04.03v2.exe  (or close to this… might have a space in it some place… not sure the exact URL)I was able to download the file, but when it is run, it says I have to have Synapse 2.0 installed in order to use the updater. I know the mouse is old, but it was in storage for 6 years before it even got opened, and its been a good mouse up until now.  I’m just wondering if anyone has been able to update the firmware on it, and how is it possible if the firmware file is available, but Synapse 2.0 is not?

Discontinued or Out of stock?I really want it 😥😔😢😭🥺☹️

Hello, I purchased my headset from n11.com. It said it would be shipped from abroad. It was shipped from China, and I received it about two weeks later. When I tried to register the serial number on the box with my Razer ID, I got an error saying the headset was already registered. This shouldn't be possible because the headset is brand new.I have the receipt, so I can return it, but it's likely to take a very long time. I don't want to deal with all this. Is there a way to resolve this? Also, the Razer Synapse app doesn't detect the headset. I assume it's because I can't register it.There are some things that raise my suspicions. For example, when I go to Device Manager on my computer, it detects my gaming mouse as a Razer DeathAdder, but the headset is a 7.1 speaker. Help, I don't want to wait another month.

I scratched off my Razer Gold card code when I bought it, now it's only 5 digits on it, I have contacted Razer support, I want to ask, will they help me redeem my code? It's a $200 Razer Gold card. 

Hello, I purchased a used Razer Hammerhead Pro Hyperspeed from an app called 11st. It was brand new. After updating the firmware in the Razer Audio app, I tried to use it, but the right earbud stopped working. The battery was 100% charged. Please help.

Hello,I have Razer Blackwidow v3 purchased 2 years ago. Recently few keys (example W, Left Ctrl, Space) are registering inconsistently. To explain this better, when I play any game and press and hold W to move the character forward, then it does not register even after spamming the key. It works sometimes and then suddenly it stops. I have observed that the problem keeps occurring if the keyboard is not used for a couple of days.Things that I have tried:1 - cleaning the keycaps and outer switch2 - Factory reset the keyboard3 - Uninstall the keyboard drivers and re-install4 - Disable synapse and tryIt is confirmed that the issue is in the keyboard as I tried this on a different system. I am not sure if the switches have worn out or its a different issue. Any help would be appreciated. Thanks 

Hi! I bought Razer Blackhark V2 headphones and they are already activated. What should I do? I wrote to the seller, but he is silent. I bought them in the OZON online store.

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I am getting this notification when I try to optimize PUBG on Booster Prime. My RIG is as follows:ASUS ROG STRIX B450-F GAMINGAMD Ryzen 3 2200GMSI GEFORCE GTX 1060 GAMING X 3G 3GB16GB RAMMy GPU is listed as the recommended GPU in order to play this game, I don’t understand why Razer would left out THE recommended GPU from their support for this game’s optimization. Please fix, thanks. What are the minimum and recommended requirements to play PUBG? – PUBG Support

Hello, I have a Razer DeathAdder V3 Pro. The scroll wheel is malfunctioning. Sometimes it scrolls in the opposite direction or does not register any movement at all. I have already updated the firmware and Synapse. I also tested it on multiple devices and browsers, but the issue persists. Could you please assist me with a warranty claim or replacement? Thank you.

Hello, I have a pair of Razer Kraken V3 X that I’ve had for about a month. I always unplug and plug them back in when I use them. Yesterday, the microphone was working, but today when I tried to use it, it didn’t work. I haven’t placed them anywhere where the mic or the headphones could have been physically damaged. They still work for listening,it’s just the microphone that doesn’t work.I tried updating the drivers, but it still doesn’t work. Is there any solution?

Just updated from Synapse 3 to Synapse 4 and after a fresh install and restarting my PC my Naga Trinity will randomly act as if my scroll wheel is being rolled up/down. Only fix I have found is to change the profile in Synapse 4 for the mouse but this is only temporary. Anyone else experiencing this?

The Razer Cortex deleted some personal files - photos and videos of that specifically. Is there a way to recover these lost files? I have tried using two separate software from finding it on Google but the files are not opening and could be corrupted.Why would a general system clean up delete PXL files that are clearly not junk?

i have the viper v3 pro that came with the hyper polling dongle but i lost it now ive ordered one and now trying to pair them together is just not working updated both mouse and dongle tried using synapse 3 and 4 bot not working so now im stuck on what to do

Like the title says, the foam is starting to break and getting soft in some spots, where can i get a replacement? 

Headphone blackshark v2x product has already been registered

Hi Razr Support!I’m reaching out because my Razr Iskur chair has developed an issue, and I wanted to check if it’s possible to purchase replacement parts.Based on the assembly diagram, it looks like the seat base has suffered from broken welds. From what I can tell, the components involved are labeled H and J in the assembly diagram. I’ve had the chair for a few years, and while I know it’s out of warranty, everything else on it is still in great shape! It’s been an excellent chair overall, and I’d really like to keep using it if possible.Thanks in advance for your help!botfk

Unexpected error on purchasing I keep running into the unexpected error when trying to send verification codes to my number please resolve this issue

Whenever I set a different time for wireless power saving, it resets itself to 2 minutes. I can't use any other time for this option. Also, even if I set my mouse to 8000Hz, it won't go above 2000Hz, it doesn't matter whether Synapse is open or closed. I tried it on a different PC and still had the same issue. I had another mouse that could reach 8K. My Viper arrived yesterday.

i recently received the blackshark v2x model I bought from the n11 internet store, but when I put the headset on, I noticed that the sound was very, very low, then I tried to register my product from the 7.1 surround sound application, they said gi, I tried to register my product from razer id, they said this product is already registered, please help, I can't use the headset

Yakın zamanda ‘’N11’’ adlı online ticaret sitesinden  ‘’Razer Blackshark V2 X’’ adlı kulaklığı aldım ‘’https://razerid.razer.com/products/new’’ sitesinde kulaklığımı kaydetmeye çalışırken şöyle bir yazıya denk geldimLÜTFEN Yardım Edin yeni aldığım kulaklığı 7.1 Surround özelliğini kullanmak istiyorum. LÜTFEN YARDIM EDİN !

Hi I was trying to add my phone number as part of 2fa and also activate google authenticator yesterday on my phone but when i wanted to add my phone number, my account got locked and the message read ‘’ your account has been locked , please visit support customer service for more info’’. I did reach out to razer support via ticket while live chat was not available for the whole day but i did not receive ​any response from the support team yet.Is there any possibility to notify the support team or check out and unlock my account so i could add my phone number and be on my way please? Thank you​​​​​Razer ID : KaZe69jxTicket ID : 250719-002067

So, my Barracuda x 2022 headset isn`t turning on when the mic button is pressed and when it is not pressed, the headset tuns, connects to any device but there is no audio at all. Can anyone give me some help?EDIT: I checked and the mic is working, but i cant hear anything