Solved Threads

I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!

Since I got my Viper V2 Pro there have been some connectivity issues but usually they resolve themselves and create no issues. Just this last week though, the mouse stopped connecting to the 2.4ghz dongle entirely. To try and fix this, I bought the Razer Hyperpolling Dongle and the mouse still just won’t connect. It still works when its plugged in but can not seem to connect wirelessly. What should I do?

Hello Razer Team,I hope you're doing well.I recently purchased a brand-new Razer BlackShark V2 X headset and was looking forward to experiencing the 7.1 Surround Sound feature. Unfortunately, when I tried to register the product on the Razer website, I received this message:"This product is already registered. If you did not register it, please contact Razer Support."The headset was purchased sealed and brand new, with all original packaging, accessories, and an untouched activation label on the back of the box. I also verified that the serial number engraved under the ear cushion perfectly matches the serial number on the box, which confirms the product is genuine and unused.I am fully ready to provide proof of purchase, product photos, serial number, and any other required information to assist with resolving this issue.Thank you very much for your support and cooperation. I appreciate your help and look forward to hearing from you. 🙏🏻Kind regards

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me? I have registered my  BLACKSHARK v2 X to my razor app  but i don’t know what to do for my activvasion code 

I have to tell you this is the most trash company Ive ever had the pleasure of needing to rely on in order to do my job to put food on the table. this is the 2nd time this is happened and on a WHOLE NEW LAPTOP.I couldn't fix it last time it happened I’m running out of new computers.I effn hate these people. Can’t register a 150 dollar piece of tech because I can’t remember the EXACT TIME AND DATE of my purchase. God I really hate these ppl. Anyone know how to get it to detect? I can hear, it shows up in device manager, its not picking up audio, can’t record my voice, can not use mic. Does not detect device in synapse, no control over EQ except on the device itself. I appreciate whoever helps in advance. 

My razer blade 2020 base model wont turn on for few minutes even if the power adapter is connected. I have to wait 15 or more minutes to turn on an then only turn on after pressing power button. It wont turn on before even tho ubpress power button. It runs fine after it turn on with no problem.What could be the problem?I have removed the battery cuz its bloated.  Please help what could be the issue.

Hi I have a friend who just gave me his old razer blackshark v2x cuz he bought a new headset but he lost the activation code months ago Does anyone know how to activate 7.1 surround sound ?

My razer pro 17 laptop (from December 2019) will no longer boot to windows after a recent windows 11  Insider update.No repair options are working, including a windows reset. My only option now looks to be creating a bootable USB pen drive and going from there. Is it ok to create a bootable pen drive from a windows 11 iso file from microsoft, or do I need a specific razer iso?If I can re-install windows once booted from the pen drive, can I then re-install the additional razer software?Any help/advice on how I can re-install windows would be very helpful and much appreciated.Also, how do I recover my windows OEM license key, if needed?Regards,John

the Razer Clio could be interesting as pair of rear speakers for true 5.1, but I’m wondering if the the software for any existing razer speakers will be updated to adjust for the rear speakers being added.

Hello,My keyboard (Razer Huntsman V3 Pro TKL) stopped responding completely. I tried everything:- Reinstalled Synapse- Factory reset (ESC + Caps Lock + Space)- Uninstalled drivers via Device Manager- Tried different USB ports and another PC- Tried using another profile in SynapseNothing helped. The keyboard lights up, but no keys work. Sometimes the "C" light turns on by itself. I need help urgently – is there a firmware recovery or do I need to replace it?Thanks,Alon

Hey everyone,First off, big thanks to the Razer team for finally bringing Synapse to macOS.I recently bought several Razer products, but I just realized that not all of them are currently supported in the Synapse for macOS. Here’s what I’m using on my setup:MacBook Pro M3 (macOS 15.5)Kiyo Pro Webcam (RZ19-0364)Seiren V3 Chroma (RZ19-0506)Goliathus Chroma Extended Mousepad (RZ02-025003)BlackShark V2 X (RZ04-0324)Basilisk V3 Mouse (RZ01-04000)BlackWidow V4 Keyboard (RZ03-0469) I really hope these devices will be supported very soon as well.  Thanks. 

Like the title says, I have the Razer Synapse app for Mac OS but it says “No device found” despite my Huntsman Mini being plugged in, which i believe is on the list of supported devices. Anything I can do to troubleshoot?

Razer Deathadder v3 Not Working – Request for Assistance Good day ! Razer Support, My 1-year-old Razer deathadder v3 mouse has been experiencing recurring issues where it becomes unresponsive and is not recognized by Synapse. At first, unplugging and switching USB ports temporarily fixed it, but over time, the problem worsened. Recently, it takes 20–30 minutes before it starts working again, and now it has completely stopped working despite all troubleshooting efforts (USB port changes, driver updates, restarts, etc.). Please note that the mouse was never dropped, smacked on the table, or mishandled in any way. It has always been used with care. I’d appreciate your advice on how to resolve this issue. Thank you! Razer Support 

changed phone number and i dont have my backup codes so need help to change it to my new one

Hi I buy black shark v2 x from my friend with paper and box but serial number is already registered i hope find me solution 

I am using this mouse for about 2 weeks, and thumb grid rgb isn’t working. Buttons on thumb grid panel is working but rgb doesn’t want to light up.1. Installed razer synapse 4 2. updated everything​​​​​​​​​​​​​​3. tried with disabling dynamic lighting ​​​​​​​​​​​​4.no other programs for rgb installed ​​​​​​​5.rgb  doesn’t working after using it for few days.6.i cleaned mouse. 

Why does Razer keep asking me to log back in?It can happen multiple times a day.I’ve tried reinstalling Synapse and Cortex.I’ve tried changing my password.Nothing works!It has become a major inconvenience and irritation at this point.Any suggestions?Thanks.

 Razer Deathadder V3 Pro. The mouse is working when I plug the cable, but I can’t make it work wireless with the dongle.In fact, the dongle isn’t even detected by my computer (can’t see it on my devices manager). I tried to make it work on another computer, but it doesn’t work either.

Hello, As the title says, my multimedia buttons have stopped working/responding. The dial works, however instead of it controlling the volume it is set to scroll. I have already checked and redid the bindings for it, but it doesn’t correspond to the setting. It also still does not work when Synapse is closed. I have deleted the keyboard from device manager, reinstalled the firmware, and deleted and reinstalled Synapse 4.  Interestingly, the keyboard works as intended when connected to my laptop, which makes me think this is some sort driver/firmware issue. 

A few days after I bought a Razer barracuda x 2022, I decided to check them by serial number, but it didn't work. I tried to register the product, and I succeeded. Can this somehow affect the warranty. I don't know what to do next, should I return the product to the store or continue using it? 

I wanted to know what I could do because I lost the 2.4 USB connector.I can't find it anymore.

Please help me sirs,The dongle of viper v2 pro has been broken, so currently I have 2 option.Buy a new Viper V2 pro dongle  Buy a second-hand dongle with a history of connecting to another mouseI would like to know if I can connect my mouse with above both options and if it is possible, how can I set it.Thank you for your kind response in advance.

Hello I recently bought the Barracuda. It works perfectly fine and im very happy with it. Unfortunately it does not at all pop up in my Synapse App. I´ve alreay tried restarting my PC and repaired the App which was suggested by the internet. But still the problem persits. I have it connected via USB port thingy that comes with it. Unfortunately the USB-C port on my PC doesnt work anymore so I have to plug in the normal USB port adapter that comes with it and then insert the USB C dongle into that. Might that be the problem ?Open for suggestions.Thanks in advance

Up until now I’ve enjoyed using Axon for my wallpapers.  I like how each one generates its own colour schemes and patterns for my keyboard and mouse.Today, it stopped working.  None of the static wallpapers in my library are showing on my desktop, only the dynamic ones seem to work.  All I see when I apply a static one is a plain grey background.  The LED effects on my keyboard and mouse still seem to work fine, it’s only the background that isn’t working.I’ve seen other posts saying that switching the performance setting from webview2 to Windows Media Foundation seems to solve the problem but when I checked, my settings were already on WMF.   I’ve even tried switching to webview2 and rebooting and nothing changed.

Hello there, I recently purchased a second hand razer blade, which had unfortunately been wiped clean.  As such there was no recovery and no “blade.icm” for the screen.  I was wondering if anyone has this available?  I have been able to get the recovery image, which is downloading as I type this. But have not been able to source the color profile yet. I was hoping to contact support, but that lead me here as this laptop is no longer under warranty. Any help would be greatly appreciated. Thanks in advance!