Solved Threads

I'll try to be brief but this problem has been troubling me for about 8 hours now, so an explanation is necessary. I apologize in advance if the text seems awkward; English isn't my native language.The issue is that when I connect the headset via USB Sound Card, it doesn't produce any sound at all, while the microphone works only briefly after turning it on (for about 10–20 seconds) before stopping as well. After spending 8 hours trying to resolve this issue, here are some conclusions I've reached, listed point by point for your convenience:1. The headphones themselves are fully functional. They passed certification without issues on the official website and work perfectly fine when connected directly through a 3.5 mm jack. It's worth noting that the Sound Card itself also appears to be working properly because when it's plugged into another Windows 10 PC (mine runs Windows 11), the headset reproduces audio through the USB port with no additional settings required.2. All volume sliders

I Purchased a Razer Kraken X Lite headset a couple months ago and in he beggining it worked fine, but in the past month the microphone stopped working.It simply doesnt appear when I connect the audio Jack, the microphone works fine on Console when i use only the One 3.5 jackBut when i Use both of the jacks on my PC the microphone doesnt work 

I can’t change my phone number. I have no longer access to it

hey my Old phone number is not using anymore and not able to change to new phone number. Email is still working. can you pls help me?

I bought blackshark v2 x from a seller.I tried to register the headset on Razer's website, because I did not receive the activation code card.When I write the serial number and submit it was shown registered, asked the seller they say they'll check with the warehouse but still no response…Can someone help haha

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

My basilisk v3 is not working because of the infinity scroll and that was the only reason i got the mouse and i think its a software issue because when i installed synapse it bricked my mouse and worked 4 hours on it to realise it was the scroll wheel

Would be nice if the mouse can be connected with a smaller usb dongle instead of the hyper polling dongle for mobility.

Hello,I’m experiencing a connectivity issue with my Razer BlackShark V3 X HyperSpeed headset.When I switch the headset to Bluetooth mode, it connects to my Bluetooth device normally.  However, even after I turn off Bluetooth on that device, the headset **does not switch back to the 2.4 GHz dongle connection** — it stays stuck in Bluetooth mode, constantly searching for a Bluetooth device instead of reconnecting to my PC.The only way to reconnect it to the dongle is by **plugging the headset into my PC with the USB-C charging cable**, waiting a few seconds, and then unplugging it.  After doing this, it connects properly to the dongle and works perfectly.  If I power it off and on again, it continues to connect to the dongle with no problem.  But once I use Bluetooth mode again, the issue repeats — the headset won’t detect the dongle automatically until I do the cable trick again.Since the BlackShark V3 X HyperSpeed has **no physical button to manually switch between Bluetooth and dongle

I placed an order about a week ago and the product arrived a few days ago (razer cobra pro) but I’ve yet to see any emails regarding redemption of the system override skin

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost

Dear Razer Support Team, I hope this message finds you well. I’m writing to ask whether the Razer Viper Mini SE (White Edition) will be restocked in the near future. I’ve been trying to purchase it for a while, but it’s currently unavailable on Razer’s US online store. I even considered ordering from Razer China, but unfortunately their warranty does not apply to the US region, which makes me quite disappointed. As a long-time Razer fan currently using the Viper V3 Pro mouse and the BlackShark V3 Pro headset, I truly appreciate Razer’s design and performance — and I really hope to complete my setup with the Viper Mini SE in white. Could you please let me know: Whether there are any plans to restock this model in the US or globally, and If there’s any alternative way for me to purchase it with valid US warranty coverage?  Thank you very much for your time and support. I look forward to your reply.

Have changed mobile number since last razer product and need to update on my account.

Hi! So I was selected as a winner for the GGs to summer giveaway, and I never won anything this big before so I’m new to the process.I’ve provided my information such as number, address, and name and they haven’t responded to me yet. I replied on Saturday at 5 am, and they messaged me at 8 pm Friday.I’ll be fully honest I did spam them unintentionally because I was excited and wanted to express how excited I was, but does that mean I’m disqualified? The official RESPAWN by Razer account on TikTok messaged me, and my account is @_immortallotus_ on TikTok, Instagram, and here. I have image proof of everything if any Razer support staff or admins can help me please!Again if there’s any Razer support staff or admins reading this and are available I need help please! ^w^ Tysm! ^^

Ever since the update I’ve been annoyed with a banner in the bottom right corner notifying me of the sensitivity clutch having been pressed on my Basilisk Ultimate. I know. I did that for a reason. You do not need to tell me. Is there a way to turn this off?

I have a Razer Viper V3 Pro and im wondering if there is any way to prevent it from entering Sleep Mode as I want to leave it running over night. Im using Razer Synapse 4 and im on Windows 11.

My 7.1 surround sound audio is freezing and cutting out.I tried reinstalling Windows, but that didn't help.Other audio sounds fine.If anyone knows how to fix this, please let me know.Thank you in advance.

I been having an issue with my new razer headphones I got been trying to contact trough the ways from the website but it won't allow me to contact anyone. If there is an email address that I can have to contact you guys as I'm needing to send these back as I needed a working pair of headphones. Many thanks in advance 

Recently this week the Dongle of my Blackhack V2 have stop working out of nowhere.I tried everythig i could to make it work again :unistall Synapse 4 and reinstall many time and trying different connection method (plug the headset before the Dongle reboot system after plug the Dongle) nothing is working I also install Synapse 4 on my other PC to see if the Dongle will work, not workingWhen i put the headset ON, the light is green for about 1-2 second after it turn bleu for pairing the bluetoothIs there a way to make it work again or is the Dongle the problem ??I purchase this headset in April 2025 

Hello Razer Support, I have a problem with my Razer Hammerhead True Wireless Pro.  The right earbud is detected in the Razer Audio app and shows its battery level, but it produces no sound.  Both earbuds charge normally and appear connected, but audio plays only through the left side.   I have already:– Cleaned the charging contacts;– Fully charged the case and earbuds;– Performed a factory reset several times (holding both touch panels for 10–15 seconds);– Tried reconnecting and re-pairing through the left earbud only;– Tested on different Android devices. Nothing helped — the right earbud still doesn’t play sound.  Could you please advise on a repair or replacement?  I can provide the serial number if needed. Thank you in advance!

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Please help, I cannot edit anything on my account and I cannot make purchases because I am not receiving the OTP code. The display always shows an unexpected error.

F9-F12 keys don't work. as well as the backspace, backslash and enter button. Tried doing hard reset. Uninstalled and installed synapse. Manual uninstallation thru device manager. Still unresponsive. Does anyone had and solve this problem? thanks

Hi, I’ve had my Iskur v1 XL for about 4 years now and the Welding at the base has finally snapped which is a little insane im Definitely out of warranty but have the serial number, i was wondering if i could buy a replacement base for the chair if at all possible instead of dropping money on a V2 or X

I can't register my headphones; it says they're already registered.