Solved Threads

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to

Good afternoon. I noticed that my order is coming from China rather than the US, which was not indicated anywhere. Will there be an import tax? This is a significant issue because I ordered to the address of another carrier's warehouse to send to my country, which is not on the list of countries you deliver to. This warehouse cannot pay the import tax. In addition, I saw that the gifts for the order are being sent in a separate package.

I own a Razer Huntsman V2. In a moment of gamer rage, I slid my hand across my keyboard, pressing alot keys. Afterwards, I noticed, that all five lock lights were on and that my media control keys stopped working. Not finding solutions online, I went and asked ChatGPT. After trying alot of things, ChatGPT wanted me to try to "Hard reset the keyboard's firmware" by unplugging my keyboard and holding esc+caps+space while plugging my keyboard back in but now no keys are working at all. This did also cause my keyboard switch a rainbow wave and ripple effect. Any kinda way to fix this?

أريد تغيير رقم الجوال القديم يوصلني كود عليه والرقم ليس متوفر ‘ الرقم القديم 

Got a new DeathAdder V4 Pro today which works when connected directly to my PC but not through the wireless dongle. When the mouse is turned on and the dongle is connected to the PC, the LEDs on the dongle remain off and the mouse’s LED flashes twice when it is moved. I cannot get the LEDs on the dongle to turn on at all. I have tried: Fully charging the mouse Connecting to another PC. Same issue occurs Updating firmware of the mouse and dongle to 1.20.00. No change Pairing the dongle using the mouse pairing utility. It recognizes when the mouse and dongle are connected and says pairing is successful however it still doesn’t work Removing and reinstalling drivers using the device detection troubleshoot tool. This did not change anything Uninstalling/reinstalling Synapse 4. This also did not change anything. Synapse can configure the mouse when it is directly connected to the PC, however when the dongle is connected and the mouse is turned on wirelessly, Synapse says the device is switc

I recently purchased the razer blackshark v2 x -Green Edition, The problem is the mic tried reinstalling the audio drivers from the device manager but still wont work, giving me a buzzing noise only and not capturing my voice, when i plug the headset on the phone with/without the audio splitter it works but when i plug the headset+audio splitter on the pc my mic wont work any help out there? or any good audio driver for this one, i like razer products but pls help me fix my problem T_T

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368.I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER.@Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?.. Also the 100W USBC Charger is not a real fix when this laptop demands the 230w to function at its full potential. If I wanted a basic laptop I would have spent less on something else.We need real results from your research team and we have needed it for years now… Where’s the response?  Where’s the fix? 😡

Hey, I bought a new razer headset (Blackshark v3 White edition)I Couldn’t find my 7.1 surround key, and I registered this product to my account, for the white edition when I check it the support tab for the 7.1 surround,  out of the list for this reason I couldnt ask a key or open support ticket.  

please help me to change my phone number because i lost my phone number

Hello. I am trying to register a Blackshark V3 headset but there is no sticker on the product or box as shown in support resources. There are numbers embossed in to the left earcup but none denote s/n. There is IC, FCCID, CMIT ID and a sequence of letters and numbers starting R-R-RAZ- Which is which and why is everything so unnecessarily irritating?

Hi folks, I am looking to upgrade the storage on my 2021 Razer Blade 14”. In the specs page the maximum storage is listed as:  Storage (Maximum) NVME or SATA-III, Single Sided, expandable up to 2 TB SSD (M.2 2280)  Does that mean I have two slots and can add one 2TB SSD per slot for a total of 4TB or can I only add a second 1TB SSD for a total of 2TB?Not sure if the Maximum is per SSD or all SSDs 🤔

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so its not the board or CPU.  Worth noting: the fans do

Hello all,When I connected my recently purchased Nommo V2 X Synapse warned me that I need update the firmware. My PC (desktop) doesn’t have an onboard BT adapter, the firmware updater didn’t allow me to proceed to the update. So I connected a BT dongle, the updater allowed me to get to the next steps. However when I get to the final screen the update button is not active. I’ve tried to connect both the dongle and Nommo to different USB ports, restarted my PC like 20 times and also downloded the firmware updater several times before each attempt. Can someone help me with this please?Screenshots for reference:Before connectint the BT dongle: Next button is inactiveBefore connectint the BT dongle: After connecting the dongle: Next button is active After connecting the dongle: Next button is active Following the instructions, no issues yetFollowing the instructions, no issues yet Final screen, update button is inactive even though the speakers are on and in PC modeFinal screen, update butt

Recently I got a pc my uncle gave me the keyboard as a gift and I’ve been trying to use it since but nothing works I’ve tried everything I’ve been able to find online related to my issue but nothing works the pc sees it it registers it as a keyboard and it shows up on synapse but none of the keys work only the volume scroller works but everything else doesn’t I have no clue what’s going on if it’s broken or what I’ve tried all ways of connecting it Bluetooth, the dongle, wired nothing it only shows up on my pc when it’s wired never any other time I’m defeated I don’t know what to do or what’s wrong 

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

I read in the monthly giveaway that I Need to be Insider to Receive the Silver but im Insider mini and I don’t know how to Level up 

I keep getting the error "There was an unexpected error, please reload the page and try again" and not receiving the sms code

Since the release of Windows 11, no solution has been provided and users have been victimized by Razer. Support for Windows 10 has been discontinued recently and there is still no solution! The sound effects that work in Windows 10 do not work in Windows 11. I contacted Razer support SEA HQ headquarters and they said they would solve the problem, but no solution was found and the same problems still persist. Even though there was nothing wrong with my headset, I requested a replacement upon the advice of the Razer SEA HQ representative. And they replaced my headset. But the problem still persists! Razer doesn't want to admit there's a problem with Synapse 4! Synapse 4 installs THX drivers in Windows 10, but it does not do this in Windows 11!  I asked Razer SEA HQ to give me the Razer Barracuda Pro drivers, but they insisted that Windows Update installed it automatically. If it is installed automatically, why can't I see an application related to THX in Add/Remove Programs in Windows 11

I bought a headset and had the following application key:H7C84-7CN36-NA249-HRY3QI formatted my computer and it's now invalid. Could you provide me with a new one?Here is the description of my product along with the serial number:AC2119D17602796RAZER KRAKEN XLITE 

I'm facing a problem where the program won't open. More specifically, it opens and appears in the tray, but it doesn't work. In the audio mixer, the 7.1 option appears, but there's no sound. On my previous headphones, everything worked fine, but now I'm facing this issue. The headphones are the Barracuda X Chroma. 

Hi I lost my dongle for the viper v3, when I got the box. Could I replace it another one? I have the box and everything.

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo

Lots of issues on my DeathStalker v2 pro. I have theKeyboard: DeathStalker v2 proMouse: Deathadder v3 proHeadset: BlackShark v2 pro wirelessAll new. Not more than 1 week old. I had read the same somewhere that if there are 2 devices connected, it gives an issue.So, as per this video:https://www.youtube.com/watch?v=_uoqS_7RQTI I did the same. all my firmware are upto date. No issues with mouse or headphones. keyboard is connected to the mouse dongle and is using a single dongle to connect via Hyperspeed.All connected to USB 2.0 ports. Although improved,I still keep getting isssues with random unresponsiveness on key press for a few seconds Random reconnections. and kind of renders the keyboard unusable. Keyboard Flashes white before this happenes Very rarely one keypress equates to multiple keypresses and results ion multiple characters on screen. Continuous keypress doesn’t work at times. especially ingame. e.g. pressing ‘w’ for movement doesn’t result in continuous movement Really sur

Lost the dongle for model number RC30-027101 Mamba wireless. I have looked everywhere and am heart broken. I do have the cord still and am using that way, but would like to go wireless again.Is there a replacement dongle for this model or a reach around that will work? Thanks muchLinda(old school gamer since windows 98)

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)