Solved Threads

I Need to Buy parts for my razer Iskur v2 grey i hope you could help me thanks 

Hello Razer Support Team,I’m posting here because I currently have no other way to contact customer support, and I urgently need assistance with a defective product purchased directly from the official Razer website.I received a Razer DeathStalker V2 Pro today, however the keyboard arrived with zero usable functionality.Issue details: RGB lights turn on Keyboard does not register any key input Not detected by Windows at all Not detected by Razer Synapse Happens in both wired and wireless modes  The issue persists in all cases. The keyboard has never worked since unboxing, I‘ve tried restart/fresh install/update, and I’ve tried plug it to my mac and the problem still exists, it just doesn’t work.I am trying to request a return & refund, but when I use the Razer website return/support system, it says:“We don’t seem to recognize that order number or email.”At this point, I’m stuck and unable to proceed through the automated system. I would really appreciate if I can get custom

Hi all,The cable of my 2022 Tartarus Pro was bitten by my two cats. Is there a way to replace it? I can't see any replacement kit on either Razer or third party websites. Thanks in advance for any help!  

I posted a question about a problem with my keyboard and it was deleted.where is my support ? ? ?everything i have is razer.but no longer. ill be switching brands little be little.maybe the new company will give me the support i deserve.

Hello everyone, I am experiencing a serious microphone echo / feedback problem with my Kraken V4 Wireless when using it on PlayStation 5. The headset works perfectly on PC, but on PS5 the microphone consistently picks up the sound coming from the earcups at normal playable volume levels. This causes other players in party chat to hear their own voices echoed back.This happens even when: PS5 microphone level is set to minimum Noise suppression and echo cancellation are enabled Sidetone / mic monitoring is disabled  The only way to avoid the echo is lowering the headset volume so much that the game becomes unplayable. Because the headset is advertised as PS5 compatible, this makes it unusable for its intended purpose on console. Has anyone found a real workaround, Synapse hardware profile, or firmware solution for this issue?Is Razer aware of this problem and is any fix planned? Thank you very much in advance.

Hello, and happy new year ! I just got a basilisk ultimate mouse, but I’m having troubles for the setup :The mouse works properly when it comes to moving and clicking, either cabled or dock-linked Additionnal buttons, including 4, are not recognized. They don’t seem to send any output at all when pressed, as I have been unable to manually set them in games. After installing synapse, here is the situation Mouse is properly detected by synapse 4 (a tab is created) It can’t seem to install it. It downloads the files, but I get a “installation failure” message. I tried uninstalling synapse, the mouse, deleted the pilots, etc. In advance, thanks a lot <3  Edit : WIndows 10

hi i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.

I have 2 razer id accounts linked to two different emails.  I need to merge them.  One has some purchase the other has some hardware tied to them.

hi i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.

Hello.I don’t have a Eq for my new Razer Kraken headphones.Here is a pic of what I see.Thanks in advance for all help.  

hallo, i want to return my Razer Black widow v4 pro, it's not working good .  

I would like to request a change of my Razer Gold account country to Thailand,and change the account currency to THB.Currently, my account is restricted and I cannot add any phone number,including a valid Thai phone number.I am located in Thailand and will be using a real Thailand phone number.Please help update my account country and unlock phone number verification.I am willing to provide any required verification or documents if needed.Thank you. 

Yesterday the mouse kept pausing in movement, scroll, button clicks, nothing consistently worked.  I checked the battery, it was about 50%.  I plugged the mouse in to charge but also continued to use it as a wired mouse.  Once fully charged, I went back to the wireless usb, but it continued to be inconsistent.  I tried searching if I needed any updates, but it shows everything is up to date.  I’ve restarted the computer a couple times, I’ve shut down and started a couple times, tried doing this with usb and with mouse wired, nothing seems to help.  I had the Synapse open and noticed it kept disconnecting and reconnecting.  I made sure the mouse is in 2.4GHz mode, and I’ve tried pairing a couple times.  Searched this support for other similar issues only to find, this seems to be a recurring issue with multiple products that is never resolved and most users are suggesting not to waste money on Razer.  I’m very disappointed with how short term this mouse has lasted especially considering

I haven't used my razer Basilisk X hyperspeed mouse for more than 4 months and now when I turned it on,the cursor is moving on its own and I am not able to control the cursor with the mouse

Hi, A few days ago my headset stopped connecting, charging, and will not go into pairing mode. The only thing it will do is flash the green light. Even when windows shows its connected, it’s not actually connected. I tried updating the firmware, and at completion it displayed a message about it no longer being supported. Does that mean mine I’m stuck with a headset in perfect condition that is no longer usable? I tried managing it from Synapse, but the profile for the device just stays on a “loading” message. Any insight/help would be greatly appreciated.

something weird happening with my nommo v2 speakers, I have been using them since middle of January didn't have any issues until about the last month, I work a lot so I don't game as frequently as I would like to. recently they started to lag games and cut audio, it happens with games launched in steam and EA app. I have read online that the synapse app could be culprit so over the last month I feel like I been chasing my tail, uninstall/reinstall, synapse 3 and 4, into sound settings turning off audio enhancements, plugging them into different usb port. I just don't understand it, updated all drivers I could find. I use my steel series headset no issue for hours, switch back to speakers and it starts acting up really no rhyme or reason that I can figure, sometimes happens back-to-back frequently sometimes several minutes apart.  

i lost my old number how to change to my new one

Hello. I bought Kraken V3 headphones and registered them on the website, but I still haven't received the activation code for 7.1. Can you tell me what to do?

hello insiders, I have a problem with registering a product, it seems to be already linked, please help me with this

What do you think about anything

The phone number on my profile is no longer available, so I cannot complete the 2FA (Two-Factor Authentication) process. Since I no longer have access to this number, I would like to know how I can update it to a new one.

I have a Razer BlackShark V2 X and I had already activated the 7.1 Surround Sound using the official activation code from Razer, and it was working normally. After I temporarily used an AUX splitter to connect an external speaker, the 7.1 surround output stopped giving sound. Now when I select Razer 7.1 Surround Sound as the audio output in Windows there is no sound, but when I switch back to Realtek speakers the sound works fine. I later realized that I had uninstalled the 7.1 software, and after reinstalling it I was logged out of my Razer account. Unfortunately I don’t remember which email I originally used, and I may no longer have access to it. When I tried creating a new account and registering the headset again, it says the device is already registered. I’m not sure if the 7.1 activation can actually be lost because of this, or if this is just a Windows or software issue, so I would appreciate any help or guidance.

  I have a razer blakwidow v4 pro not 75%, does anyone know why the keyboard sometimes runs rgb? Doesn't know what's going on or is it someone? Is it a software issue? 

So today I plugged my Barracuda X (2022) into my pc using the provided cable After a pc crash I unplugged them and turned them on to connect to my phone using Bluetooth The usual blue light was green and I couldn't hear any audio even after turning up the sound and using the volume wheel When plugging back into my pc using the 3.5mm cable it was working fine No resets have helped the green light is still there and I can't hear anything in bluetooth The light usually turns green at the start goes blue flashes and goes green again

I purchased a secondhand Razer Lancehead mouse. The dongle was not included with the transaction. Can I purchase a dongle, pair it and use this mouse?