Solved Threads

Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :( 

Hi there,The battery of my Razer Blade 15 2020 Advanced died a few days go. It is not swollen (yet) but as I moved in a tropical country a year ago I suspect it could be leaking. I need a replacement battery asap.I tried to submit a ticket several times, but after answering all question of Razer Assist, the chatbot says it created a ticket that does not exists. No ticket in my support page, no confirmation email, nothing. I tried three times, no result.Is there any way to open a ticket anymore ?Cheers,

I've lost my dongle for Barracuda X, is there any replacement part available in India? 

Greetings Razer Support, I just installed update 20240710 for the Razer Synapse app, and now the app is completely broken.  If I open the program, and make any selection from the main menu, nothing happens, and a few seconds later I get an error message saying “The application encountered a problem, please exit synapse and start again.”  When I restart the app, I get the same problem again.  I have restarted my computer a few times, and I’m still getting the same error.  I seriously hope the app doesn’t somehow DELETE the profile data I have spent hours on creating for both my razer mouse & keyboard...  

i cant change my phone number.If I want to change my phone number, he wants my old number OTP.pls help me🙏

I recently bought the Razer Blackshark v2 x due to its surround sound but then I was trying to register and it said it was already registered. Please help 

Hi, Razer Cortex PC Paid to Play Stuck at 2 Upcoming Games While Last Games Weekly Expired and 0 Razer Silver Available to Earn Start from Today. Thx.

When I click “download” on this page 7.1 Surround Sound | Razer United StatesI am being sent to an empty white page with this text. What do I do? I’m aware of the new software but I love SS 7.1 and can’t live without itThis XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>X0XEDQS94GW5PY64</RequestId><HostId>H9M5aO4PNgNxW0FZECB/+bN2WDEWoliGyD2jvHZDKzJJLViGDUg9HUlJdLTeYyoAB2ka9ZJ0Ylc=</HostId></Error>

> Hello, I recently purchased a Razer headset, and when I tried to activate the 7.1 Surround Sound software, I received an error saying the activation code has already been registered to another Razer ID account. I believe the product was previously used and returned, and I unknowingly received it with an already used code. The code does not work with my own Razer ID, and I cannot access the software. Could you please help me get a new activation code? I can provide proof of purchase, product serial number, and photos if needed.Thank you very much..

Hello, my code I get is not working in THX Spatial Audio, I don't know what can I do to fix it. I registered everything I could but I got the wrong code, with error "the code what you entered does not seem to be valid"but i recive this code from web-site and gmail

So I’ve checked around these discussions and have seen some similarities, but none of the solutions I’ve tried works. I’ve reinstalled the drivers, I’ve updated the firmware and though I can move the cursor,  nothing responds to the left or right clicks. I am still able to adjust speed and such, and other mouses work too, but no matter what I try the left click doesn’t work.

I placed an order for the iskus vs gaming chair however i did not receive the free next day shipping.

Hi, I need a new Battery for Razer Blade 15 Base Model 2021. Looking to purchase one (original manufactured) Can you get me contact with Razer Support service?Thank you

Does anyone know if/when Razer will be releasing the Blackwidow V4 Pro with Yellow Switch in the UK layout? They only have it available in the US layout as of currently. The only UK layout of that keyboard is available with greens.

Hello, I just buy this mouse last week and it was working well in synapse, now the left click is disabled. I dont know why. I tried to uninstall synapse, reboot. reinstall synapse - same thing I tried to remove mouse driver from windows device manager, same problem. Also can you change my name in forum ? It’s a generic name from my account from before i guess. Thank you 

hello, i’ve had this orochi v2 for a little over a year now. it first started doing this like 3 months ago and at first i didn’t mind but it only got worse and its basically unusable now. the dongle has always been connected directly to the motherboard and i tried deleting and re-instaling synapse but nothing worked. can someone please help me

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Hello Razer fans! I bought a Razer Laptop Cooling Pad. I want to try Hyperboost mode, but I don't see where to turn it on. Please help me! 🤕 

i have an blackwidow v4 keyboard and whenever razer synapse 4 app opens, lighting goes.my lighting settings in the app is same as before.

Good day, dear Razer fans! Can you tell me, has anyone encountered a problem with syncing the Yeelight Station and Razer Synapse? After switching from Razer Synapse 3 to Razer Synapse 4, synchronization fell off. Now, if you look in Chroma connect, there is no Yeelight app. I reinstalled both Razer Synapse and Yeelight Station - nothing helped.I've tried this before: 

DA V3 Hyperspeed dongle:What is the purpose of the included dongle? If I don’t plug in the receiver and connect directly, will it still reach the full 1K polling rate?

Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>

Are there any plans to add the snap-tap functionality that was just announced for the new Huntsman V3 Pro models to the Tartarus Pro? This would make it a truly killer FPS accessory. This has been my biggest complaint with the device, the response is a little slow when trying to change strafe directions.

新しい製品をアカウントに登録したいのですが、すでに登録されている場合はエラーが発生します。　アクティベーションコードがほしい レイザー ブラックシャーク V2 X

Hello, as the title says, since I updated from Synapse 3 to Synapse 4, the Chroma Stuido dedicated app seems to not be working for my Basilisk v3 mouse.As you can see, when I set up an effect (here red static), first off, the chroma studio preview does not show any color on the device, and on the physical device, no RGB at all.It is well set in the synapse app as well. And even with the “Fast effects” (idk if its translated well), nothing happens on my RGB mouse.I can put any effect with any color, nothing happens, the RGB of the mouse remains turned off, same in the chroma studio preview. Maybe I’m missing an option I need to check, or I’m wrongly configuring the effect, I configured my effects a long time ago on the synapse 3.Is there anyone who has this problem ? any solutions ?Thanks in advance for your help !