Solved Threads

My mouse grip tape has worn out, and now I can’t find where to buy a new one. Any ideas where I could get it?

I can access my 2-step authentication so most of the features and settings are locked on Razer ID.I can't even contact them about this problem because it's not listed.They don't have a public support email.I can't call their support number because it's an international number (I don't have an international call mins)

Hi,For few weeks strange problem arrived with my caps lock key :when caps lock is turned off and i pess capslock key then capslock function working as supposed to work, everything fine… BUT if I want to disable caps lock then pressing the key do nothing. nothing happened. The only way to turn off capslock is press left or right SHIFT KEY. Why this happening? in razser synapse conifg is set to default .How to repair this? 

Hi, my Viper v3 Hyperspeed mouse disconnects while I'm using it, and sometimes reconnects after a few seconds. Other times, the mouse won't reconnect, and I have to turn it off and then back on again. This is quite annoying when I'm gaming. I've already tried updating the Razer Synapse app, but it didn't work.

I have Razer BlackShark V2 HyperSpeed . Please help. bluetooth no problem

I was 50% through an update with the controller plugged in and it just turned off and wont come back on

They updated the razer controller app for Xbox yesterday morning and since then I can't choose any layout I've created or I can't make a new layout, I've tried everything on razer's support, suggestions on Reddit and Microsoft supports, nothing seems to be making any one my razer controllers choose a layout or edit or make a new one

Hi, I know many people have experienced this issue, but I’ve seen people experience different outcomes and I want to make sure I don’t have one of the more negative ones.  my order for my razer blade 16 is saying it’s on hold at FedEx location after reaching the US because the commercial invoice on it doesn’t have the length/width noted on it. How do I know if razer has forwarded this information over to customs? I want to make sure this process is completed as quickly as possible.

I hope the title is clear.I tried to launch Synapse as admin but it didn’t solve the issue. Exiting Synapse and Turning Off User Account Control also didn’t solve the issue.I don’t have this problem with Logitech so this should be fixable. 

Recently smoked my SSD during a particularly rough power failure. The whole neighbourhood blacked out and service tried three times to reset until the transformer on the pole became a halloween firework display. Needless to say I have been scrambling trying to get things back together without a salvageable backup. Question is, how do I get the drivers for my mouse so I can set it up with presets on the numpad and scroll? Don’t see where on the Razer site, but I could very well have missed it as frustration is taken over…..lolThanks for any and all assistance.

ฉันกำลังขอความช่วยเหลือเกี่ยวกับการเข้าถึงบัญชี Razer ของฉัน ขณะนี้ฉันไม่สามารถเข้าสู่ระบบได้เนื่องจากมีการตรวจสอบสิทธิ์แบบ 2 ขั้นตอน ขออภัย ฉันไม่สามารถเข้าถึงแอปตรวจสอบสิทธิ์ที่เชื่อมโยงกับบัญชีของฉันได้อีกต่อไป และไม่สามารถดึงรหัสยืนยันได้

My dongle was damaged (Barracuda X Quartz Edition) and my partner gave me his dongle as they had Barracuda X black. However, my dongle was RC-03801 and his is RC-0380. I tried to link through the Razer application and it doesn’t detect my headphones. Is it because the dongle needed for my headphones is RC-03801? How can I get a replacement? I searched everywhere T_T

Firstly had multiple issue getting the game specific lighting to apply from a game profile.Razer Synapse applied the colours at first then went to a default adaptive scheme when the game launched but the buttons worked as expected Then I uninstalled and re-installed and the fault continued to persistI turned off Chroma Apps after some internet searching and the colour scheme worked, but the buttons still responded to my desktop profile despite having no assignations in the game specific profile I want the colour scheme and buttons to work - the support videos do not cover this anywhere Also the app itself is slow when loading the individual tabs and it shouldn’t be with the connection speed I currently have.So in summary:Laggy app loading devices and settings Gaming profiles do not perform as expectedFeels like the competent and expensive Razer input devices I have are not performing to their purchased functionality

I bought this Razer Viper V2 Pro in an app that is called "Shopee" and we bought it from a store on Shopee named "Space Station" I bought the mouse on December 2023, Yesterday Morning my Viper V2 Pro was doing good and I'm enjoying while playing until Afternoon, When I connected my Dongle, It doesn't respond and cannot be detected by Razer Synapse even when I turn on the Viper V2 Pro, My laptop's USB Port doesn't have a Problem because I've tested it on different USB and they are working, The Viper V2 Pro doesn't have a problem because it's working when I use the USB Charger, but when I use it like that it's wired. Of course at the first place I bought the Viper V2 Pro for Wireless Gaming, but I don't want to sell it because it's my Best mouse and I really love this Mouse. Also I'm a huge fan of Razer, I've tried anything, yet, It's not working. What should I do? (MAIN PROBLEM IS ABOUT DONGLE) please help

Hello Razer Support Team, I just bought the KRAKEN X LITE, when I unboxed it I could find the black card with 7.1 Surround QR code to register. I did register but i can find anywhere any card with an activation code, please help. im attaching photos from the inside of the box so you can see there is no code. 

I need help.I was playing valorant and suddenly my keyboard lagging. It’s moving by itself for a minute then completely shut down. No light up, not responding, completely nothing like it suddenly just die. I tried unplug and plug it back to my computer but it just didn’t work.  I also did uninstall the app and install it back but still nothing work. I’m really frustrated because I purchased this keyboard not that long ago. How can I get it fix or have it take care under warranty. 

The problem is that on my Razer BlackShark V2 X, the serial number behind the ear cushions has been partially worn off. I can see the first 10 characters, but the last 5 are completely unreadable, no matter how hard I try. Because of that, I can’t identify the full serial number. Also, the scratch code for the 7.1 Surround Sound activation is missing from the box. However, I do have the original receipt, the box itself, and everything else that came with the headphones.Is there any way to retrieve the 7.1 Surround Sound code in this situation?I bought it from an official seller.

Hi, I just bought my razer deathadder V3 pro, I connect mouse with dongle or cable but still max Hz which I can use is 1000Hz. There is no option for pick the 4000 in synapse. I am using win 11 x64, Usb 3.1 for dongleI have updated firmware, latest synapse and all updates for windows 11.

I have connected my Razer BlackShark V2 X using the 3.5mm port and i can hear the sounds through the headphone but the headset mic is not being used and instead laptop mic is being used.

I bought Kraken V3 X headphones when I activate 7.1 sound I get the error "invalid activation code"my mail (removed for security purposes)

I just bought some Blackshark v2 X headphones, but when I try to start the THX Spatial Audio program it tells me that I need an activation code. I enter the code that they sent me to my email and it tells me that it is invalid.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I have bought the razer deathadder V2 x Hyperspeed , but the onboard memory profiles are not working. It works till the synapse app is running, as soon as I close it the keys return to default settings 

I am copying this from another user because I am having the exact same problem and I am at the same state after trying a good bunch of things >> I am unable to activate WiFi on my Razer Blade 15 Advanced 2019 (Intel Wi-Fi 6 AX200 160MHz). Whenever I try to enable via the Windows control panel, the switch toggles to "on", sits there thinking for a while and then turns "off". When running the network troubleshooter on that adapter, it says that the Wifi switch is turned off. However, as far as I can tell, there is no physical WiFi switch, and no function key switch to disable WiFi. This used to work just fine, and this problem came up recently.I have disabled and re-enabled the wireless device. I have uninstalled the device and reinstalled it. I have updated to the latest wireless driver from Intel. None of these have resolved the problem. Has anyone else seen this, or are there any suggestions to fix it?

My Blackshark V2 Pro 2023 had been working fine for a while, only recently has the right speaker stopped working properly when it is used wirelessly. When i plug it in, its fine. When i uninstall the device and reconnect it, it works fine for a few moments before going back to the same issue. Sound does still play from the right speaker, its just really really quiet. I have already made sure that the audio balance is correct and updated the firmware.