Solved Threads

Hello everyone. I recently purchased a Razer Barracuda X product, but when I try to register it on my account it gives me an error that it has already been registered, could you help me? Thank you.

Hello everyone. I have Razer Blade 15” Base (2020) RZ09-0328x system. I’m trying to update my BIOS version. When the installation is completed and the system is turned on again, my BIOS version still remains in the old version, so it is not updated. I need help. Thank you.

I’ve been dealing with the A “Space” T and “Enter” Keys all failing to function and requiring multiple hits and then it fires 2 or 3 . Can we get a fix?

I just lost my USB Dongle of my Razer V3 hyperspeed mouse, can I buy a new USB dongle for my Razer V3 Hyperspeed mouse? is it possible to pair other USB dongle for my mouse V3 hyperspeed? and when it possible how can i buy it?

I’ve been looking for a new mousepad for a while now since I had mine for like a couple years and there’s a lot of unwanted friction (even after periodically washing it). What’s the best mousepad for speed and for the best value? Should I settle for the Atlas even though it’s 100$ or is the Strider or Sphex better in terms of like less friction per money?

Base plate weld broken and i need to get another one. Where can I purchase.

I just received my Wolverine V3 PRO - so I used the original cable and connected it to my Xbox Series X to charge it. But once plugged in it will NOT show any sign of charging (if I read it correctly in the manual, the RAZER logo is supposed to give some kind of indication).I can turn on the controller - its currently charged on MEDIUM.Another thing is that the Xbox Razer App will NOT connect to the controller it is stuck in the “Connection” progress screen. No matter if using the original cable or the wireless adapter.The Controller IS connected to the adapter as I can navigate my Xbox using the controller.But the first and biggest problem is that it does not seem to charge.I have also tried a different cable, a different power supply - no change in behavior.HELP! Please.

GreetingsFor quite some time I had issues with my keyboard not registering keystrokes of some keys, so I’ve been thinking of replacing the switches. I’ve tried resetting the keyboard and it’s been cleaned several times a year, but some keys just don’t register the stroke at all and some miss it from time to time. Led lights are on on all the keys. Are the new orange switches compatible with 2016 keyboard, since it’s not RGB? What are the issues I could face in this endeavor?Thank you for the replies.

Hello guys, Please help me with my problem of not being able to activate THX Spatial Sound.I have a code from Razer, which was received today, 16.02.2025, I’ve copy-pasted it and also write it by hand, just to double check, into THX Spatial Sound app and it always say that “The code you have entered does not seem to be valid. Please try again.”.As the code was received just today, as the code from the card that I have output the same error, I dont know how to proceed.Please help me if possible!Thank you! Best regards, Claudiu

I have a Razer blackshark v2 pro, I bought it a few months ago. A warranty worthy issue has surfaced (Clip holding the cup has broken) however I threw the box away and the serial number sticker came off a while back probably from humidity. Is there anything I can do? I bought it off amazon and the amazon return period has expired but the razer warranty has not.

Hi, from the Philippines here. I no longer use the mobile number linked to my Razor Gold account when I created it way back May 23, 2020. I don’t even remember the entirety of it since it’s been almost 5 years since I used it. Now, I cannot use the Razer Gold I reloaded for in-game purchases since the codes are sent to the previously linked phone number.

I try to activate THX Spatial Audio, with the code I received in my email for my Razer Barracuda X Chroma headphones and it tells me "the code you entered does not appear to be valid"

I want a refund on my recent topup as the SMS code is not working.  Please expedite this process as this has already caused frustration on my end. :) 

My mouse was working perfectly fine last night, I turned it off and went to bed.This morning when I attempted to move my mouse around after turning it on, there were no lights, there was no detection of the device within Razer Synapse with my dongle or mouse (headset shows up fine).I have tried unplugging and replugging it back in, I have tried take out the dongle, I have also tried the reset (LMB+MMB+RMB) and still, no activity from my mouse. How should I go about fixing this issue?

I am using a huntsman mini RZO3-0339 keyboard and I can’t type the letter u, I already tried restarting the computer, unplugging and plugging back the keyboard and enabling and disabling the demo mode.Does anybody have an fix for this?Thanks

I recently purchased a Razer huntsman mini special edition for 100 dollars and as soon as I plugged it in the colors were all funky and messed up. I downloaded like 100 different Razer apps people on YouTube told be to download and it don't do Jack shit. It changes colors like it's rainbow. But the U key stays white. For 100$ i should have it working out of the box. Someone please help me fix this problem I don't wanna bring it back it's a really nice keyboard

Razer Viper Ultimate was working fine earlier today, and suddenly stopped disconnecting and reconnecting every second, and only happens when connected wirelessly via USB dongle and works perfectly fine wired.I’ve tested the ff and identified it to be the USB dongle.• Tried different USB power settings• Turned off WiFi/Router to isolate any wireless interferences• Unplugged and powered off wireless devices using 2.4 USB dongles (Keyboard, Controller, Headset)• Connected directly to PC’s USB port and other ports available• Tried different PC and laptop (one has lower version of synapse, other has no synapse installed)• It can’t be a synapse software, as it has the latest software updated over a month agoHave tried above actions but no luck, and the obvious one is that even when the mouse is powered-off, there’s a sound/notification of USB being plugged and unplugged when the Viper Ult USB dongle is just connected, and it stops when I disconnect it. Has anyone who experienced the same, tr

Cuando me llego el correo de activacion, lo abri, el codigo estaba ahi, lo copie, me puse a instalar todo el software, mientras tanto borro mis correos, voy a la papelera y los borre definitivamente.  Cuando envio una peticion de nuevo codigo, nunca me llega uno a mi correo, por favor, no puedo usar los auriculares, recien me llegaron y no los puedo usar, muchas gracias.

I recently needed to use my Kiyo Pro again. I plugged it in cause it used to always act so buggy and I figured there would be a firmware update by now. There is it’s currently on 1.0.3 and now 1.5 is available. HOWEVER when I download the firmware updater after it recognizes it it says that I have to contact Razer Customer Support to update. I go through the support to contact but after putting my serial number in it says it’s no longer eligible for support. WTF This might have been the most pointless $150 I ever spent on a webcam. How am I supposed to update this thing and get it working? 

Have used front and rear USBC ports, tried different cables, tried using the dongle in both ports. Purchased on Sept 2, worked mostly fine using cable with occasional disconnects, even when sitting very still and babying the controller. Totally disconnected with cable so switched to dongle and had same occasional disconnects that got more frequent until it totally disconnected and wouldn’t connect at all. It turned the console on after a day but wouldn’t respond to input even though the RAZER and XBOX light is on. Don’t have the box and the serial number on the controller is rubbed off. How can I get this serviced or replaced?

Hey Guys, As the title says, I just bought a razer blackshark v2x from Noon in UAE. It says the product has already been registered when I just bought it. How can this be possible?here are my serial number and razer product ID:SN: PN: RZ04-03240700-R3M1

Ihave theblackwidow Xkeyboard Vs4 which asyoucansee   has aspace bar problem! it is 1yearold and  gently used.I  have read countless concerns from individuals on your forumsandothers inregards to this very issue and follwed the prescribed  fixes  your company recommends to fix the spacebar  notworking asit should? Like the others  whohavepaid close to $200.00 for the keyboard i have  come away with no fix for the issue? Others have sentin their keyboards for RMA only to have theproblem  return shortly after receiving themback? This truly isun acceptable  handling  of   valid Complaints ofthesame  issue.SurleyRazor isbetter than this? There isobviously a real problem thatisnot thepurchasers  fault but  Razors Fault whois making its customers jump through hoops  while ruining their gaming experience!!!  There isno legit fix that razor hasput out and customers areexpected to live  withit or what, gobuy anotheroneofyour keyboards?  Is your next keyboard goingtohavethe sameissues  afterdrop

i have registered the product and it stated successfully registered but is almost a day but i still didn’t receive the activation code. is this normal?

My Razer blackshark v2 pro 2023 headsets right hinge just broke, when I grabbed my headset to put it on, no impact or nothing. What can I do? Can I get a warranty? 

My over scratched card please help