Solved Threads

The Connect function of the Razer Synapse app does not recognise the game Diablo 4.  I have repaired the app using methods in other tickets and even done a full reinstall but it does not appear in the list of apps.   As shown in the below screenshot the app recongnises Factorio automatically but not Diablo My keyboard is a Cynosa Chroma, can you help?App version 3.8.630.62814  

Hardware: Mouse: Razer DeathAdder V3 Pro (missing dongle, only usable with a cable) Keyboard: Razer BlackWidow V3 Pro (dongle included) Issue:Hey everyone,Before I lose all my hair out of frustration, I want to see if someone can point me in the right direction before I make any more bad decisions.About six months ago, I received a Razer DeathAdder V3 Pro as a gift, but unfortunately, the dongle was lost, so I can only use it with a cable.After some research, I found out that it's possible to connect two devices to one dongle, which is why I bought a Razer BlackWidow V3 Pro—hoping that I could connect both the mouse and keyboard to the same dongle.However, I can't get the mouse to pair or connect to the dongle from the keyboardDid I misunderstand how this works, or do I need a new/different dongle that can connect both devices?

now hear me out i know that you are supposed to get it by email or scratch off the code. i got these razer barracudas from my grandpa and he got that email a long time ago. i didn't think just plugged them in and had fun but i didn't know that i would need this application for things. so i don't know the code and i cant fix the issue with my headphones where they power off automatically. some one please reply with a way to fix the headphones turning off or a way to get into surround sound 7.1.

I have a Blackshark V2. I used spatial audio all the time, however, Razer decided to update Razer synapse which completely broke THX Spatial Audio for every Blackshark V2 Headset. I have read that they would update the software to fix this new bug, which they have. This update seemed to try and fix this one problem, but they somehow didnt fix it? I restarted everything, went into my windows and went along with the new message they gave me, THX Spatial audio still does not change anything when clicking it, just like before the update

I bought a new razen kraken for console product. When I enter the activation code of the product sent to my e-mail address into the application, it gives an error "the code you have entered does not seem to be valid. please try again later”.

im use my activation code for 7.1 surround sound, and he say “invalid code”

Hello, I want to get an activation code from THX Spatial Audio, I have linked the headphones by serial number, but the code doesn't come to my mailbox

I recently purchased a Razer BlackShark V2 X headset.When I tried to register it with my Razer account, I received a message stating that the headset is already registered to another account.Could you please assist me in resetting the registration so I can link it to my account?

The Razer Blade 16" (2023) Customer Firmware Updater dated 2024-07-25 won’t install.When it launches, it complains about that it can’t load the driver WinRing0x64.sys . So I disable Core Isolation und rebooted. Now the application launches but nothing happens. Any hints? I am on Windows 11 23H2 pro.

i just got my razer Blackshark V2 X but when i try to regsiter it ,it gives error this product is already registeredcan anyone help me  

Hi, I recently purchase a razer blade stealth late 2020 with oled panel, the part number is: ‎RZ09-03272E82-R3U1, however I cannot use the touch screen, I have tried to update windows, BIOS, firmware driver… But still no luck. The question is if there is a version that use oled panel but does not support touch ability, because I have search on razer official web site that there is only 2 variants of this model, one is 120hz none touch and the other is 60hz oled touch screen.

Hello there!I just received my Blackshark v2 X today but I’m unable to register it.As it says it’s already been registered.

Hello Razer team, I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

I have a Razer Kiyo that has some focus/blur challenges that I thought would be useful to update the firmware for.  There are several versions ahead of its factory settings (I have 1.0.1 and the firmware is 2.3.2)… so it should be straightforward, right? Evidently not.  The firmware tells me to Contact Razer Support, but if I try to contact support it mentions that the Kiyo I have (the OG model) is out of warranty.  So… what?  Firmware is still valid for this thing, right?  It’s still hosted on the website?  It still functions? Shouldn’t I be able to install the firmware? Is there any solution around this error message?

Hi! I'm trying to register my mouse, and this message appeared:this product is already registered if you did not registeredS/N: P/N: RZ01-03850100I bought it from Mercado libre DEMJESSTECNOLOGIAS

I swear to god if im dumb or smth ion know but im going crazy over this problem im trying to solve the problem this last 3 days. My friends are always telling me that my voice is so low. I tried every way to solve this problem but i couldnt. I want help guys when i start talking, the mic volume drops like 100 to 70 / 70 to 50 especially when i talk loud it drops more like 100 to 50 /// if yall have a solution pls help me

my razer viper ultimate mouse is not holding chargetried several workarounds, updatesplugged in charging station to a wall charger - its not keeping the charge...

 Good afternoon, the code for a new side dish is invalid, how can I replace the code, please help.

Hey everyone! I have an Xbox Wireless Adapter for Windows (10) setup and appears to be OK, according to Device Manager. I am attempting to get the headset to pair with the USB dongle and it isn’t working. When pressing the pairing button on the adapter, no lights or anything. Then, powering on the headphones, it shows a steady, slow, green logo on the sides, like it is connecting, but then it turns off. Is there another method to get these detected via the Xbox Wireless Adapter? The Razer Nari Ultimate paring tool does not detect the adapter, which I think is expected. Also, is there a way to factory reset this headset to remove any prior connections and force pairing? Thank all!

I have had the wolverine v3 tournament edition controller for less than a week and it is constantly disconnecting the cord is super wiggly straight out of the box I spent over $100 on this and it's having problems straight out of the box

@Razer.Caziel I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

I’ve tried the troubleshooting steps on the razer website, and even the troubleshooting tool, nothing is working. The keyboard connects to my PC just fine, and works like a keyboard should, but Razer Synapse is NOT detecting it, making it where I cant use any of it’s features.

Hello, How can I receive the activation code for Razer barracuda and enable THX ???

I enrolled my laptop to the Intune. Unfortunately, tenant is terminated due to long inactivity.   Laptop is unable to get enrolled into another Intune due to conflict with terminated tenant. I tried contact Microsoft support to ask if they could remove the hashkey from terminated tenant. Unfortunately, Microsoft indicated that hashkey could not be removed cause teannt is no longer exist. Microsoft support adviced that RAZER support may bale to help. It would be appreciated if new hardwarehash could be generated so I can enroll the laptop to the new tenant without conflict.      Thanks in advance Regards

When you go to the collbaoration/campaign page, it show some peripherals. One of those is the Razer Mouse Dock ProBut when you go to the page to buy it, it doesn’t show the “gift” sentence/tag as it does in the Razer Naga V2, for exampleDoes it mean Razer forgot to put the tag and i will receive the codes or does it mean that Razer failed on the website node and put a peripheral that doesn’t count for it?