Solved Threads

Hi guys. I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

I have a Razer Atheris mouse (on Windows 10) that needs an update. I try to use this guide https://mysupport.razer.com/app/answers/detail/a_id/3711/~/razer-atheris-%7C-rz01-02170-support-%26-faqs but at step 9 I get stuck. There is no DfuMadison in the bluetooth settings. I found multiple people with the same issue but no answer.My mouse is stuttering like hell so I would like to be able to test the update before buying a new one. 

I need urgent help….  I need to invest in the game today. I play for rankings and I buy it every day. It is in my account history…….but it is not working today, can you help me urgently?

Why my keys not working anyone help me please

**"Solve the problem: 'This product has already been registered. If you did not register it, please contact Rezar's support team.' – Black Shark V2 X Headset."**

I purchased a Viper Ultimate but didn’t use it much, like just unbox and leave it there as my mouse collection After like 3 months, I tested it, it worked but right after 3-4 times I unplug and plug in again, very softly, the dongle was stop working, and I dont know why, I spent like 2 month to adjust the software, but it now work. I used flashlight to see inside the dongle then realized that the dongle seems like break inside, I have no idea about the quality why it so easy to break just right after 3-4 timesI wonder is there any free replacement for the mouse or how I can contact with Razer Support more about this one

Hey, I might be a dummy but I’ve just put my hands on brand new (for me) headset - Barracuda X (2022) and I have and issue with audio soft.  First of all synapse can’t see the headset, no matter if I’m using dongle or the jack cableSecond of all, shouldn’t I have access to THX Spatial Audio thingy to mix up the audio? Because ngl audio feel off (I’ve got the 7.1 sound thing after registering product bt that’s a different thing)And there’s the 3rd - audio equalizer. Do I need to use something not-Razer-related in that case or..? Because if I’ll use jack cable and connect it to sound card I had from different headset from past everything is alright but… I’ve paid for the wireless aspect, right? I have awful history with headphone cables and mine are getting damages really fast for so reason, like I’m cursed ;-; Sorry if answers to these are obvious or something, I feel overhelmed.Thanks in advance! :)

I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.I tried the firmware updater, dongle recovery tool and pairing tool but they all did not helpI tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date Is there anything I can do to fix it?

I have had to re-install windows (11)  on my Razer Blade Pro 17 (2019 model, RZ09-0287x) due to a failed/botched Windows Insider update.Everything is now more-or-less working, but I am still missing drivers for a ‘Base System Device’, which is:    Intel Corporation - JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018]    PCI\VEN_8086&DEV_15E8&SUBSYS_30001A58&REV_06I have installed all the drivers from the Razer support download page for my razer model, including the Intel chipset drivers, but the driver for this device is still missing. Similar reports for this missing driver for other Razer laptop models seem to indicate that this driver should be available from Razer (and in the intel chipset drivers), but this does not seem to be the case for my Razer laptop. I have also searched the internet and cannot find a driver for this device (just one for a similar card but for a HP laptop).Does anyone know why this driver is not included in the Razer driver downloads, and where I ca

I have had to re-install windows (11)  on my Razer Blade Pro 17 (2019 model, RZ09-0287x) due to a failed/botched Windows Insider update.Everything is now more-or-less working, but I am still missing drivers for a ‘Base System Device’, which is:    Intel Corporation - JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018]    PCI\VEN_8086&DEV_15E8&SUBSYS_30001A58&REV_06I have installed all the drivers from the Razer support download page for my razer model, including the Intel chipset drivers, but the driver for this device is still missing. Similar reports for this missing driver for other Razer laptop models seem to indicate that this driver should be available from Razer (and in the intel chipset drivers), but this does not seem to be the case for my Razer laptop. I have also searched the internet and cannot find a driver for this device (just one for a similar card but for a HP laptop).Does anyone know why this driver is not included in the Razer driver downloads, and where I ca

its not sending it

Hello, My Barracuda Pro suddenly stopped working today and I was wondering if this has anything to do with the recent software update or I just have a bad one.software updated on Sunday 19 nov. and was working after - no probs yesterday also was okay. mostly used for a few hours - zoom conference, listening to music and playing games on iPhone. didn’t have any problems until this morning, 21 Nov, I turned it on and there was no audio. no voice prompt saying it’s powered on. it connected to bluetooth but has no audio. restarted a few times but still didn’t work after approx 3 hours i tried using it again and audio was back but then a few seconds after, it started having staticky noise until it goes completely silent whenever I turn it on or off there’s this subtle hint that something was turned off, like a faint beep or something went to Razer’s troubleshooting guide and followed all the troubleshooting steps including firmware update - which by the way was weird because I thought I alr

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset, which includes the 7.1 Surround Sound feature. I successfully registered my product using the serial number and received the activation code via email, which I then activated through Razer Synapse on my current Windows PC.My question is regarding the transferability of this unique 7.1 Surround Sound activation code/license. If I format my current PC, install a new version of Windows, or switch to a different computer, will I be able to reactivate and use the 7.1 Surround Sound feature on the new system?Could you please clarify the process for transferring or reactivating this license under such circumstances? Is the license tied to my Razer ID, or is it linked to a specific hardware configuration?Thank you for your time and assistance.

I’m currently in Ontario, Canada. The battery (model number: RC30-0370) in my Razer Blade 14 (2021) is swollen. I checked the support website, but it asks me to send the laptop back to the factory, which I’d prefer not to do. Is there any way I can order the replacement battery to be shipped directly to me? I’m comfortable replacing it myself. Thank you!

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

Hello,I recently purchased a second-hand Razer BlackShark V2 X headset. It works perfectly, but unfortunately, the previous owner did not provide the 7.1 Surround Sound activation code, and I do not have the original box.I checked the headset carefully, but I couldn’t find the serial number anywhere on the cable or the device.Would it be possible to receive a new activation code, or is there another way to activate the 7.1 Surround Sound feature?  

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X USB headset, and I am having trouble registering the product on your website.When I enter the product number and serial number, the system says that the product number is invalid. I have attached a screenshot showing the error message.Also, I understand that this model supports 7.1 Surround Sound, but I cannot activate the feature because I did not receive any activation code after purchase. The website does not recognize the product registration, so I am unable to obtain the code myself.Could you please help me with:1. Registering my product successfully2. Issuing the activation code for the 7.1 Surround Sound softwarePlease let me know if you need any additional information or documentation. I appreciate your assistance.Best regards,  purewindy7 

I'm currently having my mobo Z690 Taichi Razer edition (This is the latest version motherboard with the BIOS flashed to v.18.0.3 directly and win11pro ready when it leaves the factory this year. There is no need to flash the BIOS manually like the old mobos), which doesn't show up in Synapse 4 any longer, even if it's the first install. It was mistakenly identified as the B550 AMD version, but it's Z690 Intel version. I don't want to return the Synapse 3 because I also bought the Freyja, which can only be driven by the 4. Please help me!!! 

As you can probably tell, I’ve changed my phone number and now it keeps sending messages to my old one. All I’m asking for is an account recovery request. Send an email to me at gicamikevincent@gmail.com. Thanks in advance!

Hi I lost my wireless dongle for razr shark v2 pro. How can I get replacement?

My Razer Turkey account was locked, why? I still have 3685.77 Turkish currency in my account. I want to ask what is the reason. I am a loyal Razer user and have been buying things on it. Can you help me solve this problem? And tell me what is the reason, I will pay attention next time. I really need this account! Please help me solve it

I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!

Since I got my Viper V2 Pro there have been some connectivity issues but usually they resolve themselves and create no issues. Just this last week though, the mouse stopped connecting to the 2.4ghz dongle entirely. To try and fix this, I bought the Razer Hyperpolling Dongle and the mouse still just won’t connect. It still works when its plugged in but can not seem to connect wirelessly. What should I do?

Hello Razer Team,I hope you're doing well.I recently purchased a brand-new Razer BlackShark V2 X headset and was looking forward to experiencing the 7.1 Surround Sound feature. Unfortunately, when I tried to register the product on the Razer website, I received this message:"This product is already registered. If you did not register it, please contact Razer Support."The headset was purchased sealed and brand new, with all original packaging, accessories, and an untouched activation label on the back of the box. I also verified that the serial number engraved under the ear cushion perfectly matches the serial number on the box, which confirms the product is genuine and unused.I am fully ready to provide proof of purchase, product photos, serial number, and any other required information to assist with resolving this issue.Thank you very much for your support and cooperation. I appreciate your help and look forward to hearing from you. 🙏🏻Kind regards

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me? I have registered my  BLACKSHARK v2 X to my razor app  but i don’t know what to do for my activvasion code