Solved Threads

I have been living to a different country now and yes I still have the old number but it doesn’t received the text codes not sure maybe because I’m in different country. Anyways, I have the email and I just want to change mobile number so I can proceed to checkout I didn’t know there’s such thing as like this compared before? its been a while since I top up here. It’s my first time doing a customer service here where you don’t actually talk to a staff yet just making a post/blog..

I changed my phone number and don’t have access to backup codes and didn’t have an authenticator set up. Sent in a support ticket but clicking the link to check the status takes me to an error page. 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

i just bought a new Kraken X Lite headset, then i downloaded the 7.1 surround sound app, next i need the activation code so i found what i assume is the activation code and entered it into the app but its too short,can anyone please help me?

I know that there's other threads about this but non of them are helpful even in the slightest.  My razer nari works fine and the sound quality is great. In fact it's better than my razer kracken v3s.  But the near constantly beeping is making me want to chuck it out the widow.   I’ve tried the paring utility and the dongle recovery tool  and both have been inconclusive  the headset connects to synapse  fine but seems to have issues when it’s beeping. Please help me I got the head set a few years ago  and would like to start using it as my daily driver. 

hello, I encountered a problem with Razer Synapse 3, it can't find my mouse, Razer Dezater Chroma, please fix it 

I have mice Deathadder v3 pro and Viper v3 pro . can i use option Dynamic sensivity for Deathadder v3 pro ? help 

Hello My Naga Pro v2 scrolling wheel is defect and I have been searching everywhere how to contact technical support but can’t find anything. Can I get support?When I scroll the wheel, it goes up and down and up and down and doesnt really care which side im scrolling, it’s going in every directions. Thanks

 Dear [Razer company], I am writing to report an unauthorized transaction involving my RM30 Malaysia Razer card. It appears that the card was mistakenly used by another customer. I did not authorize this transaction, and I kindly request your assistance in resolving this matter. The details of the card are as follows: Card Type: RM30 Malaysia Razer Card Transaction Date: [16/03/2025] Card Number: [6664]  I would appreciate it if you could investigate this issue and advise me on the steps required to either recover the funds or obtain a replacement card. I am willing to provide any further information necessary to assist with the investigation. Thank you in advance for your prompt attention to this matter. Sincerely,[Muhammed Abdulsatar]

Today i bought a Razer Blackshark v2 x im trying to use 7.1 but i couldnt take my activation code. Site says my serial number is invalid can someone help me?

I tried running the firmware through Wine/Whisky/Steam and the application does run, but I cannot choose the Update button:The controller is on PC mode, tried connecting with tournament mode on and off but it didn’t work. I also tried connecting the controller straight to my MacBook with a USB C - USB C cable, but it still didn’t work. I tried with the official cable too with using an external adapter. As a last resort, I tried connecting the Kitsune to my Steam Deck (including the dock), but I still got the same result (used the official cable this time). Is there anything I am missing? I don’t own a Windows device, but I might visit a store nearby to help me with this. Please help me if you can!

I lost the access to get 2FA codes on my phone and not able to transact on Razer Gold. Is there any way to reset 2FA? I still have the access of my email though. I’m trying to contact support but no answers as of now.

Hello Razer Gold support team,I paid a big amount to purchase razer gold but when I am trying to purchase UC using that razor gold, I can not see the options.Could you please help me know what is the issue? How may I get UC for PUBG? If I can not use razor gold to purchase UC, will my money be refunded or is there any other way to use razor gold to purchase UC?Thank you so much for your help in advance.

Dear Razer Support Team,I hope this message finds you well. I am reaching out regarding an issue with accessing my Razer account. Unfortunately, I no longer have access to the mobile phone or email address linked to my account, which has made it impossible for me to receive the OTP or reset my credentials.

can help me change my phone number? my old phone number is gone

Don't you get a THX spatial audio code with the Kraken V3?I already looked at Razer Online Services and entered my serial number and was told that it doesn't work for my headphones.I don't get a code now, because with the Kraken V3 X or the normal Kraken you get a code. Then why don't I get a code from them?

Hello there, everyone! So, uh, now that the Huntsman V3 line is out, with those fancy new Gen-2 Analog Optical switches, I’m wondering if Razer plans to release a new version of/upgrade to the Tartarus Pro with the aforementioned switches. I’d really love it if they did, but hey, can’t win ‘em all… Another question: are there schematics available for Razer’s keycaps? Asking because I plan to use some of those measurements to make a modified version of those keycaps. Last, but not least: what models from the regular line of keyboards and mice are the Pro Type and Pro Click based on? I’m quite curious. Thanks! :-)

Out of the blue, my mouse just stop working and when I review the Device Manager on my PC I get the below error.So I was trying different things, from uninstalling drivers, rebooting my pc and even try a firmware update on my mouse, but the usb wired connection was not recognized. Then I try something else, I fully uninstalled Razer Synaps from my pc, restarted my pc and my mouse started working again with the cable, so I thought of reinstalling Synapse to have my settings on other Razer products too, but again it stopped working and giving the above error. Any suggestions on what I can do? I tried opening a support ticket but it seesm my “free” support service is expired.

Hi today i bought the razer black shark v2x usb headphones and after struggling for a while i finally got the activation key on my gmail. It registered and worked just fine on the 7.1 surround sound application/ software, however when i enter the same activation code on the THX spatial audio application where we can actually calibrate settings there the activation codes comes up to be invalid. I’ve tried everything re-checking that the letters are in caps or not and everything ive even cope pasted the code as it is still its showing up to be invalid and i have to use the 15 days free trial to manage things now, please get this problem solved  

HI,Im having a problem with my razer viper v2 pro. I bought this mouse in february 2024 ad had no problems with it.All of a sudden my mb2 is not working properly (if you press scroll wheel down).I need help because in my main game i have a important bind on it. 

anyone know what razer accessories has hypershift?

 in the headphone sound calibration, my razer blackshark v2 pro is displayed as stereo, but if I download the app from Razer 7.1 or thx audio, they will appear as a new audio output and I don't feel this 7.1 even in the demo, just a smooth sound transition. 

I purchased a Xbox gift card of $100 and it’s been more than 24 hours still saying pending and I’m getting tired of it now, I’m beginning to get pissed because that’s all I’ve got and If I don’t get the issue resolved I probably might not have to use razer gold & silver anymore, i submitted a ticket and still no response I messaged to get some help from some people on here and still same no response, if anyone is willing to help this is my transaction Id 122GP59AA4QO12782E10B

I recently purchased a Razer BlackShark V2 X headset, and when I tried to activate the 7.1 surround sound technology, I tried to register the product to my account, but I got a message stating that the product had already been activated, even though I was the first to use it. I would like to make sure how to resolve this issue, as I purchased the headset new and was unable to benefit from the feature as expected. I appreciate your support and hope you can help me find a solution, either by canceling the previous activation or providing me with a new code

Hi there. I’m the owner of (so far) two Huntsman V2 Analogs. I fell for the marketing gimmick of the variable actuators, but that aside, I love them to bits. I use one, and my boyfriend uses another. My keyboard will, at seemingly random, repeat the last dozen keys or so that have been pressed in the last minute. The result is an infuriating situation where the keyboard will repeat windows key presses, enter keystrokes, alt-tab inputs (which makes games more interesting), grenade key (g) inputs (which makes games slightly more interesting), fire-mode selector (x) inputs (which makes games significantly more interesting), and spewing the last few seconds of conscious thoughts I’ve just typed a second time in an instant, trashing whatever sentence I’m trying to formulate. If that happens while I’m typing this, I’ll leave it in as an example.So it registers as actual inputs, so I immediately suspected hardware, or some kind of conflict. I haven’t noticed if the chroma lights respond to th