Solved Threads

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email.  However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code

I need help. I cant proceed any top up attempt because i cannot receive otp. There is always an unexpected error whenever im trying. How can i change my mobile authenticator to google authenticator.

I recently bought the Razer DeathAdder V2 X Hyperspeed, and according to the official product description, it supports onboard memory for saving custom profiles. However, in Razer Synapse, I’m not seeing any option related to onboard memory or profile storage.Because of this, I’m unable to save custom profiles directly to the mouse for use on other systems, which is a key feature I was expecting. I haven’t updated the mouse firmware yet—could that be the reason? Or is there something else I need to do to access onboard memory for this specific model?Any help or suggestions would be appreciated!

my razer deathstalker randomly started repeatedly disconnecting and reconnecting and would not stop. windows also gave me a notification saying “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” how do i fix this?

 I use Logitech G13 for 3D modeling, but it’s dying. The plan is to replace G13 with Tartarus V2. Common navigation commands in 3D modeling programs use hold mouse button and a modifier. Synapse can’t do Mouse functions with modifier? or Google AI is malfunctioning? I tried creating macro for it and it’s not working so far. :(​​​​​​ 

Need a code for 7.1 surround sound my my headphone code is already registered by someone ((( please send me the code for this equalizer

I bought Razer headphones when registering, they wrote to me that the product is already activated, the headphones are absolutely new, help and unbind them and I will try to register them again. (code HN2151D25003754

Hello Good day, I already registered my razer product and its already been a week and I cant receive the activation code from my email. I already check spams and promotions etc. I received other forms of racer codes such as changing my password but when im asking an activation code. I cant receive them,

Hello, I need helpI bought a Wolverine Ultimate for Xbox, but when I try to change the button assignment, the screen stays gray and I can't change anything. I've tried on my Xbox and PC, and also updating the controller firmware, but nothing works. I saw other users had the same problem.

My charging stand flashing orange rapidly when I put my controller on. I tried to unplug it and wipe it with soft cloth as recommended in user manual.Controller seems not charging. Please advise 

i bought it and registered, i alredy conected it and used it without problem but i cant customize the special keys on it because it wont load.It recognices the ccontroller but it wont load when i press edit on the app, it just shows a blanc screen 

Hi,The Asrock z690 Razer edition motherboard is no longer showing in Synapse 3, making it unable to make it work with my other 16 installed razer products…I have updated the bios, removed the RGB file and reinstalled the latest from the Asrock website but to no avail.I'm not sure what to do about it to make Synapse pick it up, can i force detection somehow???The new Synapse software i have given a try a few months back but does not support any motherboard yet, asking myself if they will be added soon, or that the Asrock Razer motherboard line gets skipped.Thanks!

Hi I have question about thx if I reset my pc can I use again or I need to buy again thx?

Hello can someone in here help me? I losty simcard and my razergold account has some gold in it. I want to use it now but it keeps on asking for an otp frm the old sim. I dont have the back up codes either.

Não consigo mudar o meu número de telefone.

After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change. 

Hi all. I have purchased a 2021 Razer Blade. For my own Secuirty Purposes, I would like to wipe the SSD and reinstall a fresh copy of Windows using the Recovery Image. Is it possible to obtain this since the laptop is Second Hand? I have created a Razer ID and upon going through the Image Recovery, It is asking for Purchase Date, And all of my address details for Warranty etc. So I have halted the process of Registing this for now. I do not want warranty, I am just trying to aquire the legit clean copy of the Razer Recovery Image. I am assuming this won’t be possible due to Second Hand? (I do not want a Regular windows as i would like it as Razer come when fresh) Thanks

Hello, I have a Razer Black Shark V2 and a usb sound card but the thx spatial audio doesn't work : I heard a difference but the sound is the same in the left and right speakers. I test lot of method but never fontion. Can you help me please ? I don't have a code fir the surround 7.1 or Thx Spatial Sound

Is there any problem if I use the headphones in dongle mode while charging them, or will it damage the battery?

I was told we could use PayPal credit but it doesn’t give me the option ? Is it still possible ? 

I bought a razer blackshark v2 x and when I activate it, register the product to activate 7.1 it appears that the product has already been registered and I just bought it serial number HN2121D13408658 product number RZ04-03240100-R3M1

Hi Guys,I cant setup the windows hello facial recognition, because no frame is showing up to line up my face. i am stucking in the camera view.i tried many things. uninstall / reinstall the driver of IR cam and cam windows repair update , but keeping the files optional update feature, deleted and reinstall it again.nothing worked… thanks!

I updated the firmware of my Basilisk Pro V3 to v2.00.03_r1 today. After the update, I cannot pair my mouse with my Mouse Dock Pro. Moreover, the mouse dongle seems also not to work (it cannot be detected by my PC and it is not shown in the device manager). Now the mouse can only be used wired or with bluetooth. Is it a firmware bug? Is it possible to downgrade the firmware? How can I solve this issue?

hiii, I uninstalled it to reset it and now it won't let me install it and I have to buy it again...