Solved Threads

I’ve recently noticed that the battery on my 2020 Razer Blade Advanced that I purchased brand new just over 1 year ago has started expanding and bulging. The warranty expired just 3 months ago so i’m assuming I can’t just send it back to Razer for a free replacement.  Im wondering what replacement batteries would fit my laptop and what reputable company is recommended to purchase from.  Here’s the product number: RZ09-03305E43

Tried different devices, browsers, and networks – cart always stays empty. Anyone else having this issue or know a fix?

Pretty sure my mouse isn’t fake, as that seems to be the answer to almost every deathadder problem. I just want to reassign the two side buttons but synapse 4 isn’t detecting the mouse. Any ideas?

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you. My serial number: HN2121D13402976

Help Me With My Mouse I am trying to create a system where i tap a button on my MOUSE and it lowers my dpi by 200 and spams left click and then when i let go of said button on MOUSE the dpi will be increased by 200 and left click spamming will stop. And if you are going to help me by telling me to go to the macro tab in the top it does not show up, the only sections are ( Synapse--Keyboard--Mouse--profiles--connect--studios ) this is show in the picture below. Mouse: Razer basilisk X hyperspeed If this is not possible please let me know. Thx :)

Is it possible for me to purchase just the Razer Iskur Seat Plate ? my purchase was from from 4 years ago so I am sure it is not under warranty I have an older model that the seat  Plate needs replaced would I be able to purchase just the seat unit ? or would the seat for the  be available to purchase and use in this same model I SAUDI ARABIA FROM MEDINA Thank you for your time, Jason Mckinney

So I Purchased this mice in May 2024.Mouse hasn't been used in over a month, it's just been sitting on my computers desk. Suddenly when I went to use it, NO POWER.I have charged it over night. I have tried resetting it with 3 buttons down for 7 seconds. But nothing works. Any ideas? 

My teenage kids use my computer quite often to game. I loaded up my own game tonight and now my middle mouse button isn’t functioning like it did yesterday. Is there some setting I’m missing? I reinstalled razer synapse and unlinked the mouse and relinked the mouse from the computer and restarted it. Nothing is letting my use the middle mouse click anymore.

I can use dynamic lighting RGB with original firmware.After firmware updated to latest v1.04, it doesn’t work.I can’t find the device on the Dynamic Lighting page. But Razer Synapse 3 still works.

Ever since I switched the Chroma RGB app of Synapse 3 to Synapse 4 I have had this issue. The only Razer RGB device I have is the  Razer Hanbo Chroma RGB AIO Liquid Cooler. Basically, I am trying to use the “wheel” quick effect, but nothing happens when I select. After this, I decided to use Chroma studio and add a wheel preset, but the lights seem to be lagging and stuttering but still colorful. When testing the other quick effects that aren’t the wheel, they work, but they are also seem to stutter, almost like the lights are working fine, but at the end of the loop, there is a stutter and the loop repeats. I have a separate Logitech rgb keyboard on separate software and the rgb animations seem very fluid, unlike the pump and fans. Also, just so you know, the windows lighting effects setting is deactivated. Maybe it is an issue with the Hanbo Chroma RGB AIO Liquid Cooler’s firmware and it is somehow compatible with Synapse 3 but not 4, but that should not be an issue, since the hardwa

I make a lot of use of Upscaler after cleaning up images. Today (May 22) I have not been able to get a single image to upload to it. The image seems to upload, but returns blank at the end of the process; no error text is generated during the process. It “thinks” for less than 5 seconds. All the blank space in the image is the blanks it keeps generating I suspended my firewall with no effect on the issue.I suspended Windows Defender, no effect. Re-installed AxonRebooted 3 times (IYKYK - but literally I did)  

I am experiencing an issue with the S key on my on Razer Huntsman V2 Analog. The key does not respond when held down—it only registers a single input regardless of how long I press it. This makes it unusable for actions that require holding the key (e.g., moving backward in games).I have also tested by reassigning the S key function to other keys using Razer Synapse, but the issue remains. No matter which physical key I assign the S function to, it still does not allow holding—it only responds once per press.Could you please advise on how to resolve this issue?

The bottom right edge of the skates of razer death adder essential is sticking out and causing hindrance while sliding the mouse around. I noticed earlier when I bought this product on 30/10/2024, that edge of the mouse sakes was not aligned perfectly. It was little extended out but it didn’t felt like that big of an issue as I believed they are stuck with a strong glue.Now after some use when I slide my mouse on mouse pad it leaves the scratch marks on it because of that unaligned edge of mouse skates. I don’t know where to raise my problem , So I have put my problem here. I can provide further details regarding Invoice. I have been using and handling my product very carefully there’s no harm dealt by my end. Please help me and accept my request to repair or replace this product. 

I recently attempted to make a purchase on your website for THX spatial audio using a 50% discount code. I successfully applied the code, and the discount was reflected in my cart. However, when I proceeded to enter my payment details and tried to complete the transaction, the payment failed, and I received a message saying the payment was unsuccessful .When I tried to place the order again, I noticed that the discount code no longer works—it says the code is invalid or already used, even though the payment for the original attempt did not go through.I would really appreciate it if you could assist me in either reactivating the original code or providing a new one so I can complete my purchase.Please let me know if you need any further details from my end (e.g. the code used, email address, or timestamp of the failed attempt).Thank you very much for your help.

My left ear cushion got a problem, and I can’t seen to find any way to solve on the internet.Then i tried talking with the support, howerver I need the serial number, I don’t know if it is hidden under the ear cushion or anywere else, it says it is behind left ear cushion but cna;t seen to find it/Also I don’t want to remove the ear cushion without any unnecessery need.Thanks for the help.

This is a follow up to this topic: no Synapse detects DeathAdder Essential. Razer.Aero asked me to post Hardware IDs from DeviceManager:HID\VID_18F8&PID_1286&REV_0100&MI_00HID\VID_18F8&PID_1286&MI_00HID\VID_18F8&UP:0001_U:0002HID_DEVICE_SYSTEM_MOUSEHID_DEVICE_UP:0001_U:0002HID_DEVICE and the proof of purchase (https://drive.google.com/file/d/1BH4V-0cFTrqq1b3jGU_Z-KHhBiG9psPp/view?usp=sharing)FizPL asked me to post a picture of the mouse 

Please help. i want topup my game

As the title says, mine stopped working. The mouse is turned on and The RGB still works and blink and all but the mouse just doesn’t work. I can’t connect it via cable, when I plug in the receiver it says “Device is switched off” on the Razer Synapse. And when I try to connect via bluetooth it just doesn’t work, it doesn’t go into detectable mode. Someone please help

Hello! I bought a Blackshark V2 X from a “second-hand” app (Vinted). I wanted to register the headset, but it said it’s already registered. I really would like to use all of the extra functions of this great device. I hope you/we can find a solution for this unpleasant situation.I look forward for your quick answer! :)

i bought an ingame item with a giftcard but its still says pending even though i bought it hours ago.

Dear Razer Support,I hope this message finds you well. I’m reaching out because I’m having trouble registering my Razer Blade 16 — the system does not seem to recognize the serial number. Could you please assist me with this issue?

Hi all,  I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja.  The worst problem, however, is that I can’t get the

Without even pressing the 9 key the number 9 will be inputted sometimes once followed by a few more randomly, other times it will hold down the 9 key (the key’s switch is up so shouldn’t press the key). I have tried using a different USB port, reinstalling razer synapse, going into device manager to update drivers and tried running a command in command prompt. As I am writing this the number nine keeps being inputted resulting in something like this 999999999999999999999999999999999999999999, it seems to be triggered randomly sometimes but if I press the nine key nothing will happen until a second or so later when it spam inputted even if I take my finger off the key. It seems to stop when I press the 9 key again but that doesn’t always fix it. If anyone has any ideas on how to fix this please say. Thanks

Hello,I can't update my phone number. It tells me that my account has been temporarily blocked. I have made credit purchases and can’t use them because I need to add my phone number but it tells me that it’s locked.I would like to unlock it.I have not received a response from support yet thank you

I am having trouble getting the marvel rivals chroma app listed here https://www.razer.com/chroma-workshop#--games--look--bmV0ZWFzZS9tYXJ2ZWwlMjByaXZhbHM_-_ to show up. i have launched the game several times but it does not work. additionally,  it is already listed on the workshop, but elsewhere i see that it is supposed to come out on april 18.is the marvel rivals chroma profile currently available, or will it be available later? additionally, if it is currently available, what steps should i take to try to make it work?