Solved Threads

i cant recieve sms code please help i need ti use my razer gold

I changed my phone number associated with two-factor authentication and I want a solution to this problem. Please help.  

been trying to recharge something, but i cant receive the code from my phone number. I already restarted my phone couple times but it didn't work either, but when i recharge in other platform i can receive code easily. The issue is on Razer gold only, Please help me. Thank you 

Can someone help me,  Razer Gold is not sending my 2 step authentication code..I can’t purchase using my gold in razer.I can’t access my back up codes as well since it is also requesting for a code 

How do I get hold of someone to return my Razer Keyboard?  The website throws a fatal error for anyone outside the US when you try to process a return, and chat says it’s shut even though it’s within the hours it’s meant to be open.  I can’t find a phone number to call either.

It says that the serial number of the headset I received today has already been registered.What should I do?

Hello,I recently purchased a Razer Blackshark V2 X headset. However, when I tried to register my product, I found out that it had already been registered. It's been 5 days since I bought the product, and I previously reached out to support with this issue, but I haven’t received a response yet. I would appreciate it if you could assist me as soon as possible. If my product is counterfeit or has any issues, I will contact the store where I purchased it for a return. Thank you.

Hello, i have a razer ring light and the light stopped working randomly  

The new Razer Wolverine V3 Pro looks great but I saw that enabling PC Tournament Mode (to enable 1000hz polling rate) disables usage of the app. Does this mean the 6 remappable buttons won’t save my settings changed from the app? I have pretty specific custom binds so I’m worried the buttons will essentially be useless.Does this also disable any customizations to deadzones, haptics, sensitivity, etc? Thanks!

Greetings Starting a new journey with razer for the first time i bought a razer mouse and setup an account and everything but for some reason when im trying to register the product an error is occuring saying that it was already purchased or something it's a brand new mouse that i just bought do i need some kind of proof or what's going on here? I would be thankful for any help. 

Hi, who can help me: my ENTER key is without a function. The ENTER key next to the number block works. How can I activate the ENTER key next to the # key?

I mistakenly scratched off the three middle numbers on my razor gold card so please help me out with the numbers  

Hello!I have this Razer BLACKWIDOW V3 MINI HYPERSPEED keyboard and suddenly, the top row of the keyboard stopped working.I have to say that i tried resetting it from Synapse, resetting it by pressing ESC + CAPS + Spacebar and plugging it in, updating the firmware, but nothing helped. Has anyone had this issue and knows how to solve this, please? Thanks and have a nice day!

After using this mouse for 3 months, I encountered issues with it suddenly disconnecting when I lift the mouse from the surface. After approximately 2 months, it stopped working completely and is not being detected in Windows (So I cannot update its firmware). I have already attempted connecting it to other computers and laptops, as well as performing a clean reinstallation of Razer Synapse 3 and deleting mouse drivers. The DPI Stage is blinks fast when I cover the mouse sensor but that’s about it. The product is no longer under warranty. Can someone please help me?

My razer death adder v3 pro is not turning on i have been using it for almost a year now 

Just got the Deathadder V3 pro, what is the dongle adapter that comes with the mouse used for, and is it needed to make the mouse work?

Can't register my chair because there's no serial number for it. Bought it in 2022    

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Hi so, i’ve had my razer huntsman elite for over 3yrs now & recently i encountered an issue with my G & . keys, sometimes it works, sometimes it doesn’t and sometimes it double enters,. I told my friends this & they recommended that i replace my switches coz it might be the root cause of the issue. if it is swappable, can u give me a recommendation as to where i can find/buy switches? thanks!

I bought a 10 usd Nintendo gift card and its been already a couple of hours, I haven't gotten a email or nothing, in my transactions appears to be pending and my credit card was already charged. What should I do?

I want to load my Razer gold and showing Invalid pin code (Error 70657)Please I need urgent care to this issueMy support ticket number is 240811-002865Email attached to support ticket number is engnrarsharolu@gmail.com Please 🙏 help me resolve this issues urgently     

Hello, I cannot activate the 7.1 feature of my newly purchased Razer Kraken V3 Pro headset. Even though I registered it, I did not receive an activation code in my e-mail address, please help.

Hello, I need assistance with my product. I recently purchased it, and it indicates that it is already registered. I appreciate your help. :c