Solved Threads

I can't access my old number and I need the code to top up. Please help me replace the old number.

I cannot connect to my wi-fi when using 2.4G mode, but can connect when using Bluetooth mode. What i suppose to do fix problem?

I just reloaded my account.... And I don't have my old phone number anymore.. Please help me.. I don't have any backup codes .. 

As the picture shown, the sensitivity range for DeathAdder V3 is 20000 instead of 30000.

My keyboard is getting stiff after using it for nearly 2 years so i was wondering if there is way to decrease/remove the stiffness of it.the atmosphere in my country is pretty much dusty so there might be some dust stuck in there and i am clueless about how to clean it well.and im not sure if the stiffness or due to the dust or over usage over time

So I have a blackshark v2 that I bought on March 21, 2024 and yesterday when I went to register with my account, I couldn't and I was surprised to learn that the product had already been registered to an unknown account, which is strange because I bought the sealed headset and I didn't register it in my account, so I tried to contact support, but without success and so far I haven't heard from them, so I was hoping to contact Razer support here and ask for help so I I can finally link my headset to my personal account.

Hello,Im having a problem with 1 switch on my keyboard it sometime doenst register. I want to replace it but i dont know if its hot swap or not. I cant find this info in the product specs.Its a Razer blackwidow RZ03-02860100-R3M1Thanks for your help.Earde van der Iest

First of all, I apologize for my bad English, I want to ask a short question, there is a problem with my keyboard and I want to contact razer, I contacted razer assist at the time, "Elaiza C" took care of me, now I want to contact support again, I think there is a problem with the switches on my keyboard, and the reason for this is that I am seriously experiencing this problem on the "space-e-n-m-r" keys, especially when I write these problems quickly and when solving bombs in games like csgo valorant. It really gives me trouble, I want to change it before the warranty is over, but I don't know how to contact razer, can you help me?editkeyboard model: Razer Blackwidow V3

i just brought a razer RAZER BLACKSHARK V2 X - WIRED GAMING HEADSET - GREEN - FRML PACKAGING does it support thx spatial audio?

I just bought the Razer BlackShark V2 Pro (2020) - Black USB Wireless Transceiver since mine got destroyed. I am trying to pair it, but I couldn’t. It says plug in the USB. I plugged it in. Then it says. Plug in the headset. I didnt understand what you meant if i should plug in a micro usb (the charger or the 3.5 mm audio cable that comes with the headset). When i said that i used a micro usb i used a random one (not razer’s). I just want to know if i should used razer’s micro usb (charger) or I should do something else.

Hello,I bought a Huntsman V2 Linear almost 2 years ago to the date, and today when I woke my computer up out of sleep, the keyboard seems like its receiving no power. All keys are unresponsive, none of the lights come on, and it is not recognized in Synapse. I have tried switching to other USB ports, ones that I know are working with other peripherals. I tried the “exit demo mode” tip on other posts. Does anyone else have more tips? I’ve been buying Razer products for over a decade and they usually last way longer than 2 years, so I’d be shocked if it’s just dead.

Hello Razer Community! I got my headset  and tried to install synapse v3 but it doesn't Detect my headset, I tried many things... I updated my driver / reinstalled / also tried version 2 / v3 beta / I watched many youtube videos but nothing works. I dont know how to fix this we cant use razer synapse with blackshark v2x ?  

If I lift the keyboard up and just move it around a little it will automatically disconnect and reconnect, its very sensitive to movement for some reason. Happens every 5-10mins (without touching it while watching videos) when its bad. Sometimes doesn’t reconnect and have to replug the usb. On some reconnects there's no RBG and it isn't being detected in razer synapse.After replugging the usb sometimes it doesn't dc for a few hours but either way I get at least 10+ disconnects everyday.There’s nothing wrong with the usb slots because I’ve used the 2019 Blackwidow for 4 years on the same slot without any issues.(I’ve owned it for less then a week) Things I’ve tried:-Replugging usb into different ports (front and back)-Replugging usb c into keyboard-updating razer synapse-removing power management options “allow the computer to turn off this device to save power” in device manager (human interface devices) on usb slots and Blackwidow.-I tried updating the firmware but I couldn’t, there w

I brought a razor gold card and discovered the codes on the card are missing! What should I do

Okay so i downloaded the new Razer synapse beta and when i turn on my PC it detects my headset it shows that is detected and turned off but when i turn my headset on its still shown as turned off i tried reconecting the usb again and it shows it up and starts as normal i tryed leaing the headset ON and then pulling the usb out and put it back again and it works but when i restart my pc its the same it shows that the headset is turned off or it trys to detect it 

when I connected mouse to computer, a software installation wizard showed up to install software. I closed it. and now I do not know how to open wizard again. I disconnected and connected again but it does not show up.

So I had bought my Razer Hammer head True wireless Gen 2  November 29 2023 and as of a day or 2 day I had gotten one of them damage to water and bought them from Amazon and sadly did not have the warranty I thought I bought it and I am hoping to find out if there’s anyway I can get them repaired or replaced since I have day them only 129 days 

Realice 3 recargas y no me llegaron los diamantes para que por favor me ayuden con eso 

I just got the Razer Stream controller.  The lightroom profile does not work.  I found an article online from loupdeck which pointed to a lightroom-loupdeck plugin to be installed into lightroom.  I downloaded the file but it wont install into lightroom.Any ideas on how to get the lightroom profile to work?  At present none of the buttons do anything.

Hi guys. I was looking at the new Blade 16 and before I buy, I was wondering if the USB-C Thunderbolt 4 port would work with specifically the valve index with a USB-C to DisplayPort adapter / if the port was connected to the GPU (?? I think that’s what I’m looking for! Please correct me if wrong lol) I’ve been trying to search all over but I have no answers yet.The specific model I was looking at was: Intel Core i9-14900HXWindows 11 Home16" QHD+ 240Hz OLEDGeForce RTX 409032GB 5600MHz RAM, 2TB SSD If this DOESN’T work, is there a different model of Blade that would? Preferably one with a 40-series in it. tyvm

I tried deleting but its not worked it cannot finds rzappengine I looked the internet ı copied locatin but that location not created. I look the program files there is a rzappengine installer but its not working. Sorry I can’t change language but its simply says ...exe can’t found.

I ordered the wrong mouse and have not received it yet (I don’t know if it has been shipped or not).  So, I tried to make a return using the provided prompts for returns, but I get en error message stating that is does not recognize the order number.  I tried to get help via chat or support ticket, but it is asking for a serial number which I do not have.  I would like to cancel the order but cannot find where I can speak to someone.

i had a problem with loading my gold card so i contacted razer support, after taking all information of the card he asked me to wait after 2-3 working days and he would fix the card and get back to me, It’s 3 days and i haven’t gotten a positive feedback, i dont know what’s going on 

Hello dear Community members. I have purchased Razer BlackWidow V4 pro 100% keyboard with green switches. In Razer store i found that there are orange switches. i want to change from green to Razer orange switches. Is it possible to do it in my keyboard? i do not know if they are hot swappable