Solved Threads

Is it a product from Singapore? Why are the products shipped from Hong Kong?  

I was wondering if the Blackshark v2 pro 2020 edition work on mobile by connecting through Bluetooth.

I have been using the Basilisk Ultimate for more than three years and I admit that it is a very good mouse and I love using it, but since 2023 I have this problem when using it: the mouse will suddenly disconnect and after 1-2 minutes it will reconnect to my computer, or it will not connect( This is manifested by the chroma light effect on the mouse suddenly going out, and the mouse cannot control the computer's cursor ), I need to turn the mouse back on or off or reseat the 2.4G receiver, and sometimes I can see the mouse displayed in the driver in synapse, but I can't control the mouse through synapse (at this time, synapse shows that the mouse battery is 0%). This happens almost every day, I've played a lot of games, I'm sure it's not a problem caused by the game program, and even the link breaks in daily use, I'm sure it has something to do with the latest driver of the mouse or synapse3, I hope to fix this problem sooner

My DeathAdder V2 serial number has faded out from it’s long use and I was gonna look into the warranty on it since it hasn’t been a full 2 years yet since I’ve been having issues with it lately and I was wondering if there are any other ways I can get the serial number of it at this point

Can I remove the warranty and reapply? 

when scrolling down, it sometimes scrolls up and down again and vice versa

I can't access my old number and I need the code to top up. Please help me replace the old number.

I cannot connect to my wi-fi when using 2.4G mode, but can connect when using Bluetooth mode. What i suppose to do fix problem?

I just reloaded my account.... And I don't have my old phone number anymore.. Please help me.. I don't have any backup codes .. 

As the picture shown, the sensitivity range for DeathAdder V3 is 20000 instead of 30000.

My keyboard is getting stiff after using it for nearly 2 years so i was wondering if there is way to decrease/remove the stiffness of it.the atmosphere in my country is pretty much dusty so there might be some dust stuck in there and i am clueless about how to clean it well.and im not sure if the stiffness or due to the dust or over usage over time

So I have a blackshark v2 that I bought on March 21, 2024 and yesterday when I went to register with my account, I couldn't and I was surprised to learn that the product had already been registered to an unknown account, which is strange because I bought the sealed headset and I didn't register it in my account, so I tried to contact support, but without success and so far I haven't heard from them, so I was hoping to contact Razer support here and ask for help so I I can finally link my headset to my personal account.

Hello,Im having a problem with 1 switch on my keyboard it sometime doenst register. I want to replace it but i dont know if its hot swap or not. I cant find this info in the product specs.Its a Razer blackwidow RZ03-02860100-R3M1Thanks for your help.Earde van der Iest

First of all, I apologize for my bad English, I want to ask a short question, there is a problem with my keyboard and I want to contact razer, I contacted razer assist at the time, "Elaiza C" took care of me, now I want to contact support again, I think there is a problem with the switches on my keyboard, and the reason for this is that I am seriously experiencing this problem on the "space-e-n-m-r" keys, especially when I write these problems quickly and when solving bombs in games like csgo valorant. It really gives me trouble, I want to change it before the warranty is over, but I don't know how to contact razer, can you help me?editkeyboard model: Razer Blackwidow V3

i just brought a razer RAZER BLACKSHARK V2 X - WIRED GAMING HEADSET - GREEN - FRML PACKAGING does it support thx spatial audio?

I just bought the Razer BlackShark V2 Pro (2020) - Black USB Wireless Transceiver since mine got destroyed. I am trying to pair it, but I couldn’t. It says plug in the USB. I plugged it in. Then it says. Plug in the headset. I didnt understand what you meant if i should plug in a micro usb (the charger or the 3.5 mm audio cable that comes with the headset). When i said that i used a micro usb i used a random one (not razer’s). I just want to know if i should used razer’s micro usb (charger) or I should do something else.

Hello,I bought a Huntsman V2 Linear almost 2 years ago to the date, and today when I woke my computer up out of sleep, the keyboard seems like its receiving no power. All keys are unresponsive, none of the lights come on, and it is not recognized in Synapse. I have tried switching to other USB ports, ones that I know are working with other peripherals. I tried the “exit demo mode” tip on other posts. Does anyone else have more tips? I’ve been buying Razer products for over a decade and they usually last way longer than 2 years, so I’d be shocked if it’s just dead.

Hello Razer Community! I got my headset  and tried to install synapse v3 but it doesn't Detect my headset, I tried many things... I updated my driver / reinstalled / also tried version 2 / v3 beta / I watched many youtube videos but nothing works. I dont know how to fix this we cant use razer synapse with blackshark v2x ?  

If I lift the keyboard up and just move it around a little it will automatically disconnect and reconnect, its very sensitive to movement for some reason. Happens every 5-10mins (without touching it while watching videos) when its bad. Sometimes doesn’t reconnect and have to replug the usb. On some reconnects there's no RBG and it isn't being detected in razer synapse.After replugging the usb sometimes it doesn't dc for a few hours but either way I get at least 10+ disconnects everyday.There’s nothing wrong with the usb slots because I’ve used the 2019 Blackwidow for 4 years on the same slot without any issues.(I’ve owned it for less then a week) Things I’ve tried:-Replugging usb into different ports (front and back)-Replugging usb c into keyboard-updating razer synapse-removing power management options “allow the computer to turn off this device to save power” in device manager (human interface devices) on usb slots and Blackwidow.-I tried updating the firmware but I couldn’t, there w

I brought a razor gold card and discovered the codes on the card are missing! What should I do

Okay so i downloaded the new Razer synapse beta and when i turn on my PC it detects my headset it shows that is detected and turned off but when i turn my headset on its still shown as turned off i tried reconecting the usb again and it shows it up and starts as normal i tryed leaing the headset ON and then pulling the usb out and put it back again and it works but when i restart my pc its the same it shows that the headset is turned off or it trys to detect it 

when I connected mouse to computer, a software installation wizard showed up to install software. I closed it. and now I do not know how to open wizard again. I disconnected and connected again but it does not show up.

So I had bought my Razer Hammer head True wireless Gen 2  November 29 2023 and as of a day or 2 day I had gotten one of them damage to water and bought them from Amazon and sadly did not have the warranty I thought I bought it and I am hoping to find out if there’s anyway I can get them repaired or replaced since I have day them only 129 days 

Realice 3 recargas y no me llegaron los diamantes para que por favor me ayuden con eso