Solved Threads

I mistakenly scratched off four middle numbers on my razor gold card so please help me out with the numbers  

Good morning,I don't like pre-installed system and software in laptops and I always install Windows and drivers from the beginning. I can't find the software anywhere: "THX Spatial Audio". The only one I found is on Razer's website in addition it is paid. But it is with a green icon, and the original one was with a black THX logo.Razer does not provide drivers for my Razer Blade 18 2024 anywhere - only the Recovery image. Why doesn't it make it available - it makes no sense! I do not want to use Recovery. So, I have two questions:•   Where can I find the installer: "THX Spatial Audio" from THX not from Razer as it originally came with the laptop? I paid $4000 for the laptop and I will not pay an extra $20 for the driver!•   Where can I find others drivers: chipset, WLAN etc? Windows 11 fortunately installed all of them, but I would like to know where I can find them in the futureThank you and Regards

Hello, I'm from Vietnam and I'm using a wired razer da v3 mouse. Currently my mouse feet is having problems with balance, can I replace it myself and not lose the warranty?

I have a Razer Blade 15 2019 and I got a new Crucial P3 1 tb m2 ssd to upgrade my boot drive. I cloned my original boot drive onto it using Macrium reflect without any issues. However, when I replace the old ssd with the new one, the screen gets stuck at the Razer logo and does not boot and does not let me go into recovery mode, change the boot order, or enter the bios.I figured out eventually that when I put the ssd in an external enclosure and leave the old ssd in the sole m2 slot, the computer does let me change the boot order and I was able to boot into the new ssd. This does not work if the old ssd is not in the computer (it just gives me a blue screen error after cycling through the loading circle once).I would like some help figuring out a way to boot with the new ssd in the computer and not relying on the enclosure or the old ssd to let me into the boot menu. These issue were similar to another users problems, but they never found out what the issue was.Also similar to this use

Hello, it is asking for an activation code from the site, I registered the product with my Razer ID, it did not provide an activation issue and said that the headset is not suitable, but my headset is 7+1, how can I use it?

i have redeemed $20 worth of money but i cant purchase a brawl pass that cost $14.98

hello, I recently purchased headphones and faced such a problem that I can't find the code in the box, I ordered them in the online store, they came whole and in excellent condition, so I decided to register the headphones on the official website and here the problem is that when filling out all the items, I click register and an error like site error crashes try to restart starnitsk An unexpected error has occurred, please reload the page and try again"to get the activation code 7.1Please help 🥺 rezer 🙏 

I bought a Razer Blackshark v2 X headset and when registering it it says registered, I need help, I can't register, sad.

Help me get my code 

Hello Razer Support Team, I just got my Razer Kraken X Lite and when i unboxed it, i could find the black card with 7.1 Surround QR code to register. I registered but i cant find any card with an activation code and i need help. I'm gonna attach photos so you can see there is no code. 

Hi all,I have a desktop PC for my own use and a company laptop. On the laptop, I cannot install any drivers. Unfortunately, DeathAdder V3 doesn’t have Bluetooth. If I buy a second dongle, will I be able to connect my mouse to both: PC and laptop? (not at the same time). I don’t want to plug in, plug out every day the dongle, from laptop to PC and the other way around. If I cannot, and I have to operate only on one dongle, will I be able to normally use my mouse without drivers on the laptop? I’m not talking about macros. Turning off RGB, changing DPI, using side buttons - this is what will be needed.Thanks!  

Is there a link to a previous version of Razer Synapse after all the issues with Version 20231107 (3.8.1031.110202)?All THX enabled headsets have issues since the last update and cleaning the drivers and running a fresh install do not solve the issues.My Kraken V3 Pro for example sounds bad when THX is enabled and even worse if you have a game running with THX profiles like competitive or environmental. Stereo is OK - I think.

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Comprei o fone blackshark v2 x. Fiz o cadastro na razer id e cadastrei o fone para conseguir o código de ativação do 7.1 surround. Mas o código que recebi no meu email da como INEXISTENTE. 

so uh i bought the 2022 barracuda x somewhere between december 2022- february 2023. i dont remember the exact date though. after buying them i put the headset on and just used them. i never really knew that they had 7.1 surround sound, so i just threw the box out like a month after buying them, and now i did realize that. ive been trying to register my headset but i dont remember the exact date that i bought them. any help?

lease help me I want to pay via razer coin but I can't becuase of 2 Step Authenticationand Backup Codes but I have my EmailI want to recover my account with same email.

I purchased the Viper V3 Pro last week and it’s been working perfectly, until today when I was playing. I had recently checked the battery to see it was at 85%, and no more than 30 minutes later I had gotten a notification in the bottom right saying the mouse was low battery. When I checked it in Razer Synapse the mouse was at 0%. When I plugged it in and left it for a couple hours it remained at 0%. I tried uninstalling drivers and still nothing.

I just got my kraken v3 hypersense headphonrd but when ever I plug in my windows 11 the volume setting is not saving and going back down to 0 which I have to fix evey time. This is getting annoying for me. what is causing this to happen? I think this could be the THX spatial which is selected evey time I Plug my headphone, I still not understand why this happens.

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. Recently, I purchased gold coins and didn't realize I needed the OTP to proceed. How can I update my phone number? Thank you in advance.

Please help me I want to pay via razer coin but I can't becuase of 2 Step Authentication and Backup Codes but I have my Email, I lost phone number and I want to recover my account with same email 

I bought 2 razer gift card at the store and when scratching I mistakenly scratched off 4 digit on both cards what can I do to get the card back to use please help 

I bought a Blackshark V2 Pro 2023. Razer Synapse needs an update to detect it. Also I did a clean uninstall so my Basilisk V3 is no longer detected cause I can’t make this update.  But  I get this error every time. I saw that so many people deal with this problem. What a shame! Please help me fix this. Also, I tried every method like reinstalling, repairing and firmware update kinda things. 

hi guys if i earn 1500 silvers would i get the razer backpack and the mouse or there is only a chance i might get thatplease answer me if you know im new here☺️

How do i keep my wallpaper synced lighting on my keyboard on while in a different window?