Solved Threads

Hello, I purchased a razer gold gift card from Kroger store as a gift but when i wanted to scratch off the panel to reveal the pin, i mistakenly scratched off the last 3 digits on it . please how can i get the last 3 digits i scratched off?

My scroll wheel mouse button is having double clicking issues and I would like to replace it. It looks like a generic square microswitch but has no markings on it. Is there a part number for it or an equivalent switch? Thanks

Hi guys, i had blackshark v2 and i wanted to go wireless so i bought the blackshark v2 pro 2023. The moment i wear them they felt worse since they are way heavier since they are wireless but thats ok.The main problem is the sound was way different and not with the good way ... I played with razer synapse and sounds but still they sound really bad ... I unistall synapse because its dogsht and i had fps issues and it had sometimes smt like a sound lag?!?! but they quality was so bad after unistalling that it was comparable to a 5$ headphones that i bought in 2010.What should i do? What should i do to not use synapse but have a good sound? (i tried dolby atmos but still ...)

I can see the reply box to some posts like the introduction post but for the recent giveaway post for Have a Nice Death. There is no reply text box but I see other people can reply? I tried looking around the forum to see if there was a requirement I needed to hit to reply to certain posts but I couldn’t find anything? Please let me know if I am just blind thank you!

After updating Windows I decided to update Razer software, I started with https://mysupport.razer.com/app/answers/detail/a_id/13561 which is the latest Touchpad Firmware, released a couple a days ago. I had version 04 and this one is 05 according to the updater.It took only a couple of minutes to go form  0 to 90% but now it's freeze at 90% for over an hour. Neither the keyboard nor the touchpad respond but the laptop is working.The time is updating and I get event popups from other software. I tried to use an external keyboard/mouse but doesn't work either.The links says "Important: Do not force restart or shut down the Razer Blade during this process." but what's the alternative in this case?

Hi, so I received a free Razer Cobra mouse from Google Play as part of a special reward but after ordering on April 12th it has yet to ship, and I cannot look at the order status because I was not logged into a Razer ID at the time of ordering and there is no way to contact support directly to ask about the status.I have an order number from the confirmation email but have no way to look at if it has been shipped or any kind of tracking.Is there anywhere we can directly contact support or is this the best chance at getting their attention?

I have a Blackshark V2 pro (2020) and I don’t know why but sometimes the left speaker becomes a lot quieter than the right speaker. I always update the razer synapse and always update my graphics card.Has this happened to anyone else? Do you know how to fix it? The product is out of warranty.

Hello!I bought headphones and cannot activate the code. It is said that activation code has been already activated. Please help.Thanks! 

Every time I press the power button on my Razer 17” 2022, it does not charge. So I have to reach down to power source to switch the power off and on again. The problem is the same whether it is plugged in to the power brick or through USB charger. What could be wrong and how may I solve this annoying problem ?

I bought the new headset from a reseller (MediaMarkt, Germany) but I somehow didn’t get an activation code for the 7.1 Surround Sound system and I can’t request one online because the serial number doesn’t get detected.

I lost my old phone, so I don't have a backup password or authentication app. I wanted to pay with my Razer , but I couldn't pay without a backup code or a certified app code. can email me the backup code, or delete the phone number

Hi,I had problems with synapse 3, in which my mouse and keyboard disappeared (support didn't know how to help me) and now I installed the v4 beta, which works fine for now but keeps the computer awake all the time and when the monitor wants to turn off, after 3 seconds it turn on again.When I uninstall synapse v4, the monitor normally turns off automatically (goes to sleep) if I'm not using the computer.How to make synapse not ping the computer constantly?

i bought a Razer Deathadder v3 Pro and i cant find a higher pulling rate than 1000, but people are talking about 8000 and 4000.

Hello,When I try to buy the warranty get error serial number not found, does this take time after registration? We are unable to locate your serial number in our database.The serial number may have been entered incorrectly. Please verify and try again. If your product was previously replaced under warranty, please contact customer support for further assistance.

Will there be any rubber grips for the V3? Or will other Razer grips fit (partulary down the right hand side of the mouse).

I changed my phone number already but i cam changed the phone number on my razer id cause it send the codes to my previous phone number. And i dont have access to my backup codes anymore. Please help

Hello!Yesterday I bought a Razer mouse. When I enter the 15 digit alphanumeric serial number via /razercare/warranty page I get an error:  "We are unable to locate your serial number in our database."I have not purchased my mouse directly from Razer. I just need to know my mouse is original or fake. How can I figure it out the originality of my mouse?

I’ve had my blackshark v2 for more than a year ago and as far as i remember I had access to THX. Now it’s claiming for a code and I cant reach support because when I select the product the system says it is not elegible for THX code??????? There might be an issue I’m not aware of, if so, please let me know, because I feel scammed. 

Is it a product from Singapore? Why are the products shipped from Hong Kong?  

I was wondering if the Blackshark v2 pro 2020 edition work on mobile by connecting through Bluetooth.

I have been using the Basilisk Ultimate for more than three years and I admit that it is a very good mouse and I love using it, but since 2023 I have this problem when using it: the mouse will suddenly disconnect and after 1-2 minutes it will reconnect to my computer, or it will not connect( This is manifested by the chroma light effect on the mouse suddenly going out, and the mouse cannot control the computer's cursor ), I need to turn the mouse back on or off or reseat the 2.4G receiver, and sometimes I can see the mouse displayed in the driver in synapse, but I can't control the mouse through synapse (at this time, synapse shows that the mouse battery is 0%). This happens almost every day, I've played a lot of games, I'm sure it's not a problem caused by the game program, and even the link breaks in daily use, I'm sure it has something to do with the latest driver of the mouse or synapse3, I hope to fix this problem sooner

My DeathAdder V2 serial number has faded out from it’s long use and I was gonna look into the warranty on it since it hasn’t been a full 2 years yet since I’ve been having issues with it lately and I was wondering if there are any other ways I can get the serial number of it at this point

Can I remove the warranty and reapply? 

when scrolling down, it sometimes scrolls up and down again and vice versa

I can't access my old number and I need the code to top up. Please help me replace the old number.