Solved Threads

I linked my Facebook account to my Razer Gold account which is still linked to the hacked email address. But, my Facebook have other email addresses but the hacked email address was registered automatically to my Razer Gold account. How can I change it? NOTE: I cannot check the OTP since I don’t have the access with my registered email addressed that was hacked. Thanks!

Hello!I received a code via email to activate 7.1 surround sound for my Razer Kraken headphones. but when I entered the code, it gave an invalid code error.what should I do?

i kept trying to change my account number but failed so now im temporarily locked from my account but its been a week and i still cant login. will i ever be able to get my account back? please help

Hello,I’m mostly an FPS gamer.Now i have asked my friend for help to buy a new headset.He stated that an soundcard that comes with the headset is better then the soundcard who is integrated on my motherboard.So i started looking for a headset with a soundcard. Razer seems only to have  1 headset with a soundcard, the Razer BlackShark V2.Why do the others not have a soundcard? are they build in? or don't they need it? Why?SteelSeries has the GameDAC Gen2, is that the same as a soundcard the Razer BlackShark V2 has? Help :) Thank you!

Please help me how to fix this issue, while im browsing i heard something popped and when i looked under the laptop the battery is almost out! I mean wth this laptop may cause fire or something! There a lot cheap laptop there that doesn't come with this kind of issues. Unbelievably unsafe! Im not on warranty please help me how to freaking fix this expensive laptop comes with this kind of issue.

Is it possible to configure the mouse to scroll differently per application. It scrolls well with browsers, but in Acrobat I need it to scroll more lines. Or with Excel, it would be great to enable smooth scrolling.

hello team my registered phone number was deactivated last year , then i accedentally lost my 10 secret codes how to change my phone number without any codes 

Hi,I'm in dire need to replace my Razer Blade 15 Advanced battery. Original battery is swollen and has pushed the the laptops back panel up. I purchased this laptop in 2021, i would like to confirm if it still falls under warranty, and if so how do I go about replacing the battery.Kind Regards(*Omitted name for security reasons)

i just bought a barracuda X to a guy and he doesnt know when he bought it can someone  tell me  what i can do to get the  activation code with out  the  day of purchase?

My mouse was working well for most than a year, then suddenly a problem was found. I turned on my laptop with the mouse plugged in, but the cursor was stuck in the top left corner. I disconnected the mouse, and the trackpad could move the cursor as usual, but when I connect the mouse, the cursor starts dragging towards the top left corner, without having chance to control or move the mouse. I tried cleaning the mouse sensor, plug it into another computer, uninstalling the drivers and reinstalling them, there are no visible problems with cable, but nothing seems to solve the problem. So I am trying to find some solution from the community or from some authorized technician at Razer. 

Dear Razer Support Team.I have a  question. I have a Razer DA v3 Pro White Edition;  Will replacing mouse feet void the warranty?Special thanks.

Can I swap the keys on here with others?  if so, what keys can I use?

My friend just got new headphones, so he gave me his old ones. (Razer Kraken V3 X) I do not have an activation code so what do I do to make them work. They don't light up or anything and the mic doesn’t work. Is it my computer problem or the headphones? Thanks, My name here.

So i just bought the blackshark v2 x from shopee and itself from official razer store then i follow the instruction how to activate but after finish installing 7.1 surround sound app it just disappeared and when i right click on the icon in minimize mode it say to login then i did what should i but then its just like that.The app itself do not come up with enter activation code. i do not know whats the problem. please someone help me.

Why on earth do all the recent and modern Razer products have drivers & firmware updates on this support page but not the Deathadder V3 (non-Pro) and the Huntsman V2 Tenkeyless (non-Analogue)? https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals Looking at Razer Synapse, my Huntsman V2 Tenkeyless firmware version is 1.0.4.0 while my Deathadder V3 firmware version is 1.1.0.0. Do I have the latest firmware for both products or not?Help is highly appreciated !!

I have a Deathadder v3 pro mouse and Deathstalker V2 Pro tkl keyboard, both using there own dongle.  Since the update in November the mouse usually will not connect wirelessly when starting my PC.  I have to unplug the keyboard dongle then it will connect.  I then plug the dongle for the keyboard back in and everything is fine.   Taking the mouse dongle out doesn’t solve the issue, it seems to maybe be trying to connect to the wrong dongle?  I have verified the firmware is up to date for both.  Keyboard:  1.5.1.0 and the mouse is on 2.0.3.0.  Is this a known issue with the latest driver or is there anything I can do to fix this?

HelloI bought a razer barracuda x headphone, when I wanted to use this program, I went through the steps to get the activation code and a code was sent to my email, but when I entered the code, it gave an invalid code error. after a year when I tried again I received a similar one,what should I do?

Hey im using my Basilisk V3 for about 2 years now and recently one of the mouse feet started to get damaged. Now the mouse is slow and doesnt fell good to play with. I would like to ask if it is possible to replace the mouse feet so i can use the mouse and dont have to buy a new one. I realy like all the Razer products i used so far and i would be sad to throw away a good working product just because of one dabaged part.  

what's better Razer Huntsman mini or apex pro mini in 2024? im curious  

Hi all,I was playing Cyberpunk when my Razer Blade 14 2023 - Mercury suddenly shut down. I thought that the system automatically shut reaching the temp security level.Now trying to reboot a few minutes later, my computer now keep on shutting down and rebooting before getting to windows, and sometimes even before getting to recovery mode.A couple of times, I have reached Windows 11 desktop, but the system shuts again even before all app are loaded.It's been like this now for a couple of hours so temperature shouldn't be a problem anymore.I have tried several options listed on the different pages: unplugged/replugged battery, passed a SSD test in BIOS, press 15 seconds start button... The problem remains the same.Would any of you have an idea of how I could solve this issue?

tried setting up a different set of profile for chroma and synapse and link it on games but it does not auto switch if i open up the game

Everything was fine last night, today I boot up my pc and razer asks me to login, but it doesn’t let me even though I know my password.I tried resetting my password, reinstalling the app, restarting the internet but nothing has worked so far. Since I cant login with my Razer ID that means I cant use the 7.1 surround sound, which I have been using for years now so everything sounds weird.I’ve gotten 3 different errors so far:Server access unavailable. Please check your internet connection.then I got a weird “TEXT_ERROR_EMILY_503” errorand the third error just said try again later, now it keeps giving me the internet connection error. 

Can't login to THX or 7.1“An unexpected error occurred” in 7.1 and “check internet connection” in THX

Hi, since an Icue update my Corsair RAMs no longer work, I was running them with Synapase from Razer Control.Unable to get Icue working again, I decided to install "OpenRGB".TERRIBLE ERROR, now the colors of my motherboard (and everything connected to it) are reversed…My PC is completely Cyan, but there only the motherboard is purple...When I launch Diablo 4, the turn, the keyboard, the mouse, the Tartarus, the mouse pad, the AIO turn red, but the motherboard and the two fans as well as the Razer power supply are... Green.I already "repaired" then installed and reinstalled Synapase, without much effect... Please help me > _ < Sorry for my bad english i’m a french haha

Hello everyone, i have a question about buying the THX Spartal Audio, i realized that i can not buy it because Razer haven’t support shipping destination at my country ( more detail is Viet Nam) so i want to ask that if in some way i can buy this software to have the code to activate the software just let me know. Thank you for reading my long description 🤗 ( by the way im not good enough at English so just forgive me if im wrong some where 😅)