Solved Threads

I lost the access to get 2FA codes on my phone and not able to transact on Razer Gold. Is there any way to reset 2FA? I still have the access of my email though. I’m trying to contact support but no answers as of now. 

I went to turn on my Computer to indulge in my daily gaming ritual and found that my mouse was not responding and a the white led kept flashing twice every now and then like it’s trying to find a connection. I restarted the computer, unplugged and plugged the device, updated the mouse to the latest firmware however when trying to update the dongle as well, the updater would not recognise the dongle.When I went to device manager, the wireless dongle was also not recognised when plugged in to all usb ports on my PC.I would like to know how to fix this and if not am I still able to have this under warranty for the dongle.Mouse: Viper Pro 2SN: PM2218H25407691

hello, I bought this headset and It is my first time trying to Register new product to get activation code for 7.1 surround sound but it says This product is already registered. What do I do now??  

The mouse was working absolutely fine tille 3 hours ago when I put my device to sleep. when I turned it back on the mouse wasnt detecting so i tried reconnecting it. afterwords the led on the scroll wheen is blinking green and all other light zones are doing the default rainbow pattern. Windows AND Synapse 3 cannot detect the mouse, there is no cursor movement. the only activity is the lights. I have tried on multiple devices the outcome stays the same

When i try to register Razer Blackshark V2 X on my account, it says it has already been registered. 

Anyone know where we can get a replacement battery for the BlackShark V2 Pro? Mine is very old and the battery no longer lasts more than 20mins if that.

Hi everyone! Recently flashed latest firmware for razer DeathAdder v2 v1.04.01_r1 and my mouse started to fail turning on after booting my PC. I have to reconnect the USB connector manually to make it work when this happens, and it happens quite often! I want to downgrade the firmware to the previous version but was unable to find it. Can anyone help me to get my hands on the older firmware version please? Logically that should be v1.03

My Naga Pro v1 numbered side plate buttons 1 2 and 3 are not creating any input regardless of the mapping I apply to them. All of the other buttons respond as expected. The literal input when I press every button on the 12  button numpad is: 4567890-=Firmware is up to date and the pins and pads for the mouse and panels are as clean as I can get them.

Hello all, I have a doubt about the RMA with my replaced keyboard, since the assistance and all the mails were in english do you know if i’ll recieve the same exactly keyboard I had? Because the one which doesn’t work was an ES keyboard and I need my lovely letter “ñ” .Thank you so much for your support and have a nice day :)

I’ve checked the paste on my laptop and I think I need to repaste it, but should I buy some new thermal pad too?

After Windows 11 v.10.0.22631.3880 update (incl. KB5039895 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 and Windows 11, version 23H2) followed by the clean install  of RAZER Synapse v3.9.630.62714, my mouse RAZER BASILISK V3 is unable to store profiles or Cycle Up profiles on mouse board memory.

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code. 

When i try to register Razer Blackshark V2 X on my account, it says it has already been registered.

Please send me uc dear friend  

Hi,My laptop's CMOS battery is acting up – not charging properly. It goes through a boot loop 4-5 times before finally starting. I've tried switching the battery twice now, using ML1220 (the same type that came with the laptop). Weird thing is, the new batteries work fine on the first day, but the next day, they're totally dead.Just to let you know, I've already updated all firmware to the latest versions, but the issue persists.Do I keep throwing in new batteries until something sticks, or is there a better fix for this?Thanks,

I had this for my birthday last September and I love it. I don't use it everyday but when I do I play for a few hours on COD. Very good controller. No issues... all of a sudden yesterday I'm running around after the game just started then it just started saying controller disconnected as soon as I go to shoot my gun. It works fine in menu and home etc. Just as soon as a game starts it does it. It's very frustrating. I went on amazon yesterday and I bought a new lead with the last of my money thinking it would fix it and it came just now, I couldn't wait to plug it in and its still doing it :( please help me I haven't got the money to buy a new controller 

Just recently purchased the Razer Barracuda X and it works audios fine even on my phone mic works everything works but with my pc the mic doesn't work for some reason I've tried Bluetooth and the usb dongle I'm not sure what to do here I've disabled the enhancements and I've installed the surround sound even adjusted the sound setting in my pc settings any fix on this or should I get a refund

 My Razer Deathadder Essential isn’t showing up on the Synapse 3 software, I have tried so fixes but nothing worked so far, does anyone have any idea how I can fix this issue?

Hello! We need help registering Razer Blackshark V2 X headphones. If the registration fields are filled in correctly, he writes - "this product has already been registered." Please advise.

 Good evening, I wanted to report a problem with the adapter of my Razer Viper V2 Pro, this afternoon while I was using the mouse, suddenly the wireless receiver stopped working, I tried it on several PCs that I have at home and I tested the mouse with cable and it works perfectly but the receiver does nothing when connected to the PC and the mouse still has a warranty and I would like you to give me a solution, since the mouse was purchased in October 2022 and is under warranty and I would like to know what What should I do to get my wireless adapter replaced? Below I add photos of my mouse and its identification and the invoice where my address and personal information appearHere my mouse and wireless receiverHere id my mouseI am waiting for a response, thanks in advance 

After connecktion with my pc i downloaded the firmwhere because the mic dosn’t respond, but firmwhere wont acktualice and just shows a bunch of error massages.

i buy two pins for league of legends and both two pin show that isn’t redeem in your country???i buy it at razer sg and use it in league of legends sg2 serverhow can the pin invalidi try to find support but they just say it is because you use in wrong server like thatwhen i send the screenshot of my account to prove that i use it in the corresponding server they just asking the transaction id repeatedly even i just sent it beforeand then they just say that your question are solved and then they don’t reply to my message

Hello Friends, i have a Problem.  I have Razer Deathadder V3 PRO WHITE EDITION (6 Month Old Mouse). Yesterday i get my Razer hyper polling wireless dongle. And know my Problem is the Dongle is not connecting to my Deathadder.I have a very GOOD PC Trust me :D Latest Windows 10 - 64 Bit Updates (Original Windows) I use Razer Synaps 3 I have make all Updates NVIDIA,WIndows,INTEL,Razer,Deathadder firmware updateBut the dongle is not connecting to the mose.i Deinstall the Synaps and switch to synast best BETA i try but if i start connecting the process run and run , i press a key of the Mouse but that the dongle can see a device.  I Deinstallt the Razer Mouse from Windows Device Manager and install new.  I deinstallt Razer Synpas  3 and razer synpas Best and install new but it not works.  My Dongle is original from Razer from HONG KONG. 

My Tartarus Pro was working fine until a few days ago, then it started having trouble being recognized by Synapse, and Synapse wouldn’t open, so I updated it, then Synapse wouldn’t open even when I ran as administrator and so I switched to the new Synapse Beta and that started fine and recognized everything but the Tartarus Pro. I’ve tried multiple USB ports on my PC, restarting, and removing and reinstalling. The Tartarus Pro is using default settings, won’t be recognized and can’t be remapped, making it essentially useless. Products shouldn’t break less than 3 years after you buy them, and it was working fine before the update. Predetermined obsolescence is predatory. If I don’t get it working by the end of the week, that will be the end of my dedication to Razer products. I’ve been a loyal fan from the first Naga I bought, and it would be a shame to end this way...

Why is it I get all these emails but no PIN code how am I supposed to fix my problem I'm clueless very clueless right now and depressed because no one seems to bother to help me with my razor pin code all I get is all these emails and tell me to do this and do that I've done everything they asked me to do and they still get the same response back and the same report repeated emails repeated the same time repeats everything that same thing as they wrote to me last weekend or the day before or the day before after that there's no different email I get all the same ones back and forth and I'm just so so depressed that I cannot get my PIN code how can I get my PIN code then no one gives me the right answers I'm looking for I'm getting tired it's been since June 13th that I did this and still no response the right response I'm looking for is how to obtain my new PIN code for I can activate my card and it's just so sad that I wrote you guys emails after emails messages after messages on thes