Unanswered questions | Razer Insider

Unanswered questions

11359 Threads

L
lixiang200318Insider Mini
asked in Razer Support

Customer service attitude issues

After-sales customer service could not solve my problem, and the answer to the question was not what I asked, but I did not have any effective complaint channels

1
FiszPL
Vanguard
1 year ago
atomicalex
atomicalexInsider Mini
asked in Razer Support

unable to use laptop Fn key functions - BlackWidow V3, Lenovo Thinkpad

I’m not sure how to search for this.I have a full sized Blackwidow V3, ISO format. I am unable to use my laptop Fn keys for their functional behaviours (brightness, etc) because FN is defacto remapped to Hypershift, and it is not possible to reassign the Fn function to any other keys. I even have spare keys (yay ISO). How do I get around this? How can I get my brightness keys back? What am I missing?

1
FiszPL
Vanguard
1 year ago
R
RZ05-01720100-R3R1Insider Mini
asked in Razer Support

THX отсутствует, как бы я его не переустанавливал

 

0
R
1 year ago
T
Tgold1Insider Mini
asked in General Discussion

New 17

Does anyone know if a new Razor Blade 17 is in the works? I want to purchase a 17 inch screen laptop that has the high-end components that the new 16 comes with. Thanks

3
Diamondgeotruck849
1 year ago
XVasCo
XVasCoInsider Mini
asked in Systems

Razer Synapse installation error

Hello I have some trouble during razer synapse installation and this error pop up when I try to install synapse. Anyone know what this error mean? 

2
XVasCo
1 year ago
T
taen_kInsider Mini
asked in Razer Gear

I need help connecting the Razer audio mixer.

Hi.I'm using Razer audio mixer and Nomo Chroma.I want to connect these two products to control the volume of Nommo Chroma in Audio mixer, how can I connect them?

2
J
1 year ago
D
DunogRameduInsider Mini
asked in Systems

Looking around for a good laptop

Looking around for a good laptop. Don't know a whole lot about the finer points of specs, hardware etc. Is this *reasonably* worth it? As far as running games on decent settings, and such.

1
J
1 year ago
O
OpetyrInsider Mini
asked in Razer Gold & Silver

Revoked Keys

So was wondering why you are revoking keys?  You advertised something and took money and gave the keys only to have them revoked within hours.  How are you going to give everyone who purchased legal keys from your website or will all people that had their keys revoked need to contact our companies for services not rendered? I forgot to add that you revoked the keys and the gold is still not back so you are in the place really close to what would be considered fraud.Also where the F is your support people?  Your support chat must be in India with the GMT+8. How about you have better hours since it seems that you decided to do this right as they left for the day.

7
Razer.Speedcr0ss
1 year ago
S
shalindamaxInsider Mini
asked in Razer Synapse

Using Hypershift in Deathadder V3 pro

In Synapse I can see the Hypershift option what’s the toggle button to use Hypershift in Deathadder V3 Pro ?

1
FiszPL
Vanguard
1 year ago
M
Mr.ChildJrInsider Mini
asked in Razer Support

Barracuda X 2022 not working as intended

my barracuda x 2022 doesnt want to play any audio, even the default power on voice, except for aux cable. the headest is only like 3months old and i have never had this issue. i dont want to have to use the aux everytime, is there any known fix for this? 

0
M
1 year ago
THEMEXICANBAKER
THEMEXICANBAKERInsider Mini
asked in Audio

What Audio format should I use?

I have a PlayStation 5 and I currently own a Razer kraken tournament edition with THX audio. The audio controller for thx sound is not exactly compatible with the PS5 so I’ve just been using the 3.5mm jack and connect it to my DualShock 5. But I’m curious as to what audio format I should use for these kinds of headphones. The 3 options that are presented to me on PS5 is Linear PCM (Default)DolbyDTSWhich one do I use for these headphones?

0
THEMEXICANBAKER
1 year ago
F
fayelfriskInsider Mini
asked in Razer Gold & Silver

GIVE me the code or my money

My “Resident Evil 7 Gold Edition & Village Gold Edition” steam key was canceled and a Warning message came. The game Resident Evil 7 and 8 that I purchased from your website yesterday have been disqualified to play. My order information is attached. The contact information on your official website cannot be used normally, I am very disappointed now, please give me a solution or arrange a refund as soon as possibleIt has been almost 40 hours and I have not received a single official reply from you. Your stupid customer support requires category selection, which it doesn't, and your after-sales service is a mess. If it worked, I wouldn't bother to post here.The relevant documents are enclosed. 

0
F
1 year ago
E
EithaInsider Mini
asked in Console Peripherals

Question about usb to 3.5 jack

OK, I have the razer kraken that is usb. I want to plug it in to my controller so I can sit farther away from the TV. But I haven't found anything that seems to work. Any suggestions?

0
E
1 year ago
Z
ZELGRERInsider Mini
asked in Razer Support

I can't optimize my favorite game "Devil May Cry 5", can someone help me please?

Hello, by the way, in the "BOOSTER PRIME" part, the game I installed doesn't appear, it's called Devil May Cry 5, and because of that I can't optimize it. Would you help me please?-Also i bought the game from STEAM. 

1
A
1 year ago
Manuel3508
Manuel3508Insider Mini
asked in Razer Support

Orders

The orders I'm placing are being canceled repeatedly. I need help

0
Manuel3508
1 year ago
V
Viridianurbanweb535Insider Mini
asked in Razer Support

Flimsy mic?

Is the mic on the Razer Kraken REALLY not designed to take a 2’ tumble from a chair to a floor?  I was told by support that this wouldn’t be covered.  Does that not seem a little ridiculous for a $100 headset?  Do I need to rethink the durability of the rest of my Razer gear?

0
V
1 year ago
P
pointhitHeartGold115Insider Mini
asked in Audio

Razer Barracuda X and Synapse

Is there any chance that Barracuda X will be allowed to be detected by Synapse in the near future?I recently purchased a pair of these and then found out that the only way to access an EQ is by either using Realtek or an app on my phone. Needing to disconnect from my pc to connect to my phone and make adjustments in the app, then disconnect/reconnect again to check how it sounds on my PC is an exercise in frustration.

0
P
1 year ago
bookbyteVividRed132
bookbyteVividRed132Insider Mini
asked in Razer Support

Razer Nari Essential Roblox Voice Chat

My Razer Nari Essential Headset does not seem to be working with the roblox voicechat feature, and others cannot hear me when I speak into my mic. Any available fixes for this? 

0
bookbyteVividRed132
1 year ago
Phatsac
PhatsacInsider Mini
asked in Razer Support

razor black shark v2

I don’t know if this is possible but how do you get these headphones to stop falling asleep for instance when I mute the mic after awhile it just shuts off. Thanks for the time.

0
Phatsac
1 year ago
E
everMetallicSunburst527Insider Mini
asked in Console Peripherals

Dock Station Recommendation

I'm hoping to get clarification and recommendations for a docking station. I have the Razor Blade 14 2021 with 3070GPU and looking for a docking station. I'm confused about 1) if I can use a thunderbolt dock. I know the laptop doesn't support thunderbolt but keep seeing people say they used thunderbolt docks?? 2) why are there huge price differences between different docks with almost identical specs. Why are some $80 and others $350? What am I missing?  I need to dock for the usual peripheral keyboard, mouse, audio out, sd card reader, ethernet and monitor. I'll be getting a new monitor so flexible on what video port is needed on the dock. I think it needs to have 100w PD from what I've read elsewhere. I'll only be using one monitor and don't game at all if that matters. I am a heavy Adobe user (Lightroom, Photoshop, Premiere Pro) .  I'd like to spend as little as possible and is why I haven't bought the Razor dock.  Any help demystifying this and/or recommendations on a low cost dock

0
V
1 year ago
B
bizPowderBluefocus027Insider Mini
asked in Razer Support

activation code

I just bought the Razer kraken headset. But it does not accept the 7.1 activation code. Can you help me? 

1
B
1 year ago
F
fukimoInsider Mini
asked in General Discussion

Purchased game on Razer Gold - stuck on pending, no key

Anyone else have this issue, and know of a solution? I purchased a game on the Razer Gold store this morning. Not long after payment, I received an email that payment was received and that order was completed successfully.However hours later my order progress is still stuck on “Pending...” and I’ve received no key. Is there some method somewhere to receive my key that maybe I missed?

0
F
1 year ago
G
Gohan237Insider Mini
asked in Razer Support

Does Razer price match?

If so, do they with Amazon? I am looking to make a purchase from Razer in the next few days and I would rather purchase from Razer directly than Amazon.

0
G
1 year ago
C
Castiel_yanInsider Mini
asked in Razer Support

Please refund and I don‘t want the Razer Gold

I haven't receive my cdkey, please refund my money

1
Razer.Speedcr0ss
1 year ago
K
King10o7Insider Mini
asked in Razer Support

AMD clips does not have game audio

I am asking about the AMD Live Clipping Tool. I can't hear any audio in the game clips. I am using the Razer Kraken Ultimate headset with the audio output set to 'THX Spatial - Synapse.' However, I have found one solution: I can simply switch to a different audio output called 'Speakers (Razer Kraken Ultimate).' But, this means I am wasting the opportunity to use THX.Does anyone have any other solutions? I would like to use the THX audio.

0
K
1 year ago

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