Unanswered questions | Razer Insider

Unanswered questions

11355 Threads

Lividbitportal706
Lividbitportal706Insider Mini
asked in General Discussion

"How can I participate in this event?"

 

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Lividbitportal706
27 days ago
PERIDOTRuberawesome685
PERIDOTRuberawesome685Insider Mini
asked in Razer Support

Razer Mouse with 8000hz polling rate only get 4000hz

I bought a razer basilisk pro v3 that goes to 8000hz also buying the HyperPolling Wireless Dongle, doing tests on websites I never exceed 5000hz, I state that I have everything up to date

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PERIDOTRuberawesome685
22 days ago
Y
YahhTrickInsider Mini
asked in Razer Support

Basilisk Ultimate does not work with cable

I have read other threads and no solution or fix worked for me. I verified the plug is securely inserted, the usb port is 2.0 or higher(multiple were tried), and I have updated the drivers and firmware.  I have only had the mouse for a few months maybe and it did use to work with or without the cable. I was in a game and it said the battery was low and so when i plugged it in it just stopped working. It also decided to install some type of update immediately so i let it finish expecting it to start working again after the update. 

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Y
17 days ago
T
TrusterThamandInsider Mini
asked in Razer Support

"How was RAZER Support service?"

Can you describe in detail your experiences with RAZER Support, including any issues you had, how they resolved them, and your overall satisfaction with their customer service?

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T
1 year ago
byteTANZANITEBeige119
byteTANZANITEBeige119Insider Mini
asked in Razer Support

Send a laptop abroad

Hi, I'd like the new razer blade 16 but unfortunately I live in italy and I cannot order that easily, so I ask you if there are any methods that allow the delivery of a product from abroad to my country, and most importantly if it’s worth it

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byteTANZANITEBeige119
1 year ago
S
speechlessjojoInsider Mini
asked in Mice and Surfaces

Hello, there is a problem with my mouse, how can I guarantee it?

Hello, there is a problem with my mouse, how can I guarantee it?

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S
1 year ago
N
Nodjox09Insider Mini
asked in Razer Cortex

Razer Synapse not mapping any button on my keyboard.

I've been attempting to use the Macro function on Razer Synapse, but it doesn't seem to be working correctly. Specifically, it's only registering the F10 and F9 buttons and not the other keys I've programmed. Can you suggest any solutions or troubleshooting steps I could try?

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N
1 year ago
O
Oozma-29Insider Mini
asked in Razer Support

help please

Today got my new razor orochi v2. It is pairing with my laptop via dongle and Bluetooth both but cursor is moving at a very slow speed on its own. Does not respond to mouse drags and switches off in sometime. What might be the issue? Can someone help? Should I return it?

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O
1 year ago
retrofrontButtonBlue572
retrofrontButtonBlue572Insider Mini
asked in Razer Support

Lost USB-C key from the headset

Good day! I had a situation that was lost (it is no longer possible to find) USB type - C from the Razer Barracuda X 2022 headset. Is it possible to do something with this? order a copy or reconnect to another adapter?

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retrofrontButtonBlue572
11 months ago
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waterdogtgInsider Mini
asked in Audio

Razer Nari Ultimate Dongle

Where can I purchase a new dongle. I unfortunately lost mine. Thank you!

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W
11 months ago
Pxeru2106
Pxeru2106Insider Mini
asked in Mice and Surfaces

Razer basilisk x hyperspeed USB 2.4 failure

When connecting it via USB 2.4 to the computer, it does not connect, it makes a sound like it is connecting, but immediately it disconnects and so it connects and disconnects, I have already tried with different computers and it does the same on all of them, I tried the pairing software and the problem does not continue, will there be a solution?

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Pxeru2106
10 months ago
geovalleyIndigo961
geovalleyIndigo961Insider Mini
asked in Razer Support

Raika pro ps5

Hello. Good day. I buy a Raika pro Ps5. I want to know if this headset has a 7.1 surround?? Tnx for the answer🔥

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geovalleyIndigo961
9 months ago
bremenpl
bremenplInsider Mini
asked in Razer Support

Repetitive scroll with shift

Hello,The Razer Naga Hyperspeed V2 allows for assigning “repeat scroll right” and “repeat scroll left” keybinds- these are also the default ones in Synapse for horizontal wheel movement. Some programs (like Excel) rely on these key presses to scroll in horizontal matter. However, many programs I use do a different approach for horizontal scrolling: Shift + Up/ Down scroll.I am now trying for quite a while and cannot figure out whether it is possible to assign in Synapse the left/ right wheel movements to achieve repetitive scroll + shift… The best I got was to record a macro in which I hold shift, do few scrolls, release shift, then set the keybind in Synapse as “Play while assigned key is pressed”. This however does not work as intended, as the eventual movement is not fluent, since complete macro scripts are being played in a loop.Is there a possibility here I am not aware of? I would appreciate all feedback!

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bremenpl
7 months ago
K
Kl3jjInsider Mini
asked in Razer Synapse

toggle

hi how we do toggle any button like when i press the button hold down when again i press the button hold up ty

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K
5 months ago
AuburnclassicAMETHYST373
AuburnclassicAMETHYST373Insider Mini
asked in Keyboards

Why aren't the keys of the BlackWidow V3 repeating/spamming the same character?

I play games and use websites that usually need two or more of the same character while typing. I can’t even use the same key twice while typing/using the keys! Please someone help me and tell me why none of the characters are repeating or spamming.

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AuburnclassicAMETHYST373
4 months ago
cFlys
cFlysInsider Mini
asked in Razer Support

Razer Blackshark V2X microphone mute button not working.

Before I formatted the computer, the microphone mute button worked and even gave me razer quality sound, but after the format, both the mute button does not work and my voice does not sound good, my friends told me that it was better before, how can I solve this?

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cFlys
4 months ago
S
StougmeisterInsider Mini
asked in Razer Support

razer blade adapter isnt working (razer blade 15 base 2019)

Hi,  Hi,My Razer adapter seems to not work, light indicator on the adapter isnt lightning up. And my blade isnt charging.I have a Razer blade base model from 2019RZ09-0300615,6 inch, 144 Hz Full HD, Nvidia GeForce RTX 2060, Intel Core i7-9750H, 16GB RAM, 512GB SSDIt comes with 200 W power adapter(which i dont see on the website). Question:- will the 230 W fit/work for my Razer blade 15 base from 2019?https://www.razer.com/eu-en/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B351 Thanks. Best,Danny 

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S
2 months ago
techleetOnyx938
techleetOnyx938Insider Mini
asked in Razer Support

I'm facing a problem

There was an unexpected error please reload and try again

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techleetOnyx938
2 months ago
SpanishVioletbestpark398
SpanishVioletbestpark398Insider Mini
asked in Mice and Surfaces

PS5 compatible with deathadder V3 pro

hello! i’ve been looking to buy a new mouse such as the deathadder V3 pro and i was just wondering is its compatible with PS5? thanks!

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SpanishVioletbestpark398
1 month ago
A
algoraphobiaInsider Mini
asked in Razer Support

Blackwidow V4 macros not working on another computer

I just bought the black widow v4. I have a work laptop and a personal PC, and a switch that switches my peripherals between the two, which my keyboard and mouse are connected to.Synapse 3 is installed on my pc but work will not let me install on my laptop. My macro buttons and lights (which are stored on the onboard keyboard) work if I have my pc on and switch to my laptop, but if I put my pc to sleep, neither the macros nor lights will not work on my laptop.From my understanding, the keyboard should be saving these macros and light options to any other computer even if synapse isnt installed on that other computer, correct? Is anyone else having this problem and is there a solution? I havent been able to find anything online regarding a solution.

0
A
1 month ago
aeroLemonCurrycafe741
aeroLemonCurrycafe741Insider Mini
asked in Razer Support

Garantie

Bonjour, Ma fille en fin 2022 m'a offert un fauteuil Razer édition et ce jour, je constate que le socle est fissuré à deux endroits, ce qui fait descendre le vérin bas.les roulettes ne touches plus le sol, 3 sur 5.référence produit : Batchcode : FV04200621  Pourriez-vous me dire comment procéder dans le cas d'une garantie. Cordialement Patrick Guepin Élément acheté sur vôtre site avec paiement par carte bancaire. 

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aeroLemonCurrycafe741
27 days ago
frankenmuff
frankenmuffInsider Mini
asked in Mice and Surfaces

Please make a left handed wireless Naga Pro.

I would love the poop out of this mouse as I suffer from RSI in my right hand and shoulder. I understand this may not be cost effective approach, but there are some like me who have a need for it.  Thanks for hearing me out. 

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frankenmuff
22 days ago
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Iyl78Insider Mini
asked in Razer Synapse

20%++ CPU utilitization found on Synapse v.3.9.430.42305

HOW??? HOW IS THIS STILL AN ISSUE?!?  People have been complaining about this for LITERALLY over 3 years now and you have yet to fix the problem!  It’s gone away temporarily and been reintroduced at least 3-4 times based on my own limited searching of these very forums.The ONLY reason I even purchased this was because I needed a mouse with programmable buttons that would retain their functionality over a bluetooth connection.  The ONLY one I could find was a Razer.  (I bought and returned 3 or more before eating the insane cost to get the functionality, only to run into this problem.RAZER: This mouse cost ~$180!  For that kind of money, not only should this mouse be impeccable and BEYOND reproach, your driver should be ISSUE FREE, or at the very least an obvious responsiveness to user issues.  But SOME crazy how, this shoddy driver not only requires people to log in to your ridiculous, pointless Razer account just to use it, but also eats up nearly a quarter of the CPU time at idle, us

0
I
17 days ago
D
dw9298Insider Mini
asked in Razer Synapse

Where are the improvements over Synapse 3?

I’ve tried the new beta Synapse twice now, and both times I’ve uninstalled and gone back to Synapse 3 within an hour. I waited until the Tartarus Pro was supported and took the plunge to try the beta, but I wish I hadn’t.I can’t understand why the beta spins up 10-20 sub-threads which take 20%+ of my CPU whilst starting, why I have to unplug and reconnect my devices (BlackWidow Elite and Basilisk v3) for Synapse can see them, why it crashes repeatedly, why it doesn’t see a linked application has been started, or how Razer has the temerity to say that the beta is faster, more stable, and has a new improved UI (which looks exactly the same as the Synapse 3). The only improvement over Synapse 3 is the speed with which the “Linked applications” system works; dragging and dropping an app is much much simpler, and the page doesn’t refresh its list of found apps every time you click out of it - caching is so much fun!I’ll hold out with Synapse 3 for as long as I can. It works with my kit and

0
D
11 days ago
S
speechlessjojoInsider Mini
asked in Mice and Surfaces

My RAZER DEATHADDER V3 PRO - ERGONOMIC WIRELESS GAMING MOUSE cannot use wireless mode, what should I do?

My RAZER DEATHADDER V3 PRO - ERGONOMIC WIRELESS GAMING MOUSE cannot use wireless mode, what should I do?

0
S
1 year ago

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