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Unanswered questions

15235 Threads
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erosplInsider Mini
asked in Razer Support
Razer Deathsdder v2 pro is freezing, not respond any mode

I bought a new mouse, charged it, and used it for a while with a USB cable. Then I decided to switch to the 2.4 mode. The dongle is detected correctly, but there is no connection with the mouse. The same issue occurs with the Bluetooth mode; it won't enter pairing mode. The mouse is not detected even when connected with a USB cable now. Uninstalling the application and drivers did not help. The same symptom occurs on another computer.

0
E
1 year ago
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AntalGrobinalInsider Mini
asked in Mice and Surfaces
Similar mice to Razer Diamondback?

Can you provide information on current mouse models that share similarities with the Razer Diamondback Chroma?

0
A
1 year ago
worldBlackBeanfirst611
worldBlackBeanfirst611Insider Mini
asked in Razer Gold & Silver
how to earn silver

Anyone tell me

0
worldBlackBeanfirst611
1 year ago
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FramJamesgbcInsider Mini
asked in Audio
Razer Audio App android

cannot find device with Razer Hammerhead hyperspeed Xbox, Android Razer Audio App,

1
Ou1rage
1 year ago
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oypmghrxkescbzInsider Mini
asked in Razer Support
Is this normal for Gigantus V2 to fray out on the corners and edges?

I bought this mouse pad yesterday and it was dirty when I took it out from the box, so i cleaned it a bit with lint roller and this happened. This wasn’t happened on QCK small, is this normal??  

0
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1 year ago
8
8spacezInsider Mini
asked in Razer Support
Same issue

I created a thread earlier about my kraken v3 headset not working. This was the issue: “My headphones used to work perfectly, but all of a sudden started not working anymore. When I go on youtube it says something like : “audio connection failed”. When I go on spotify, the music does not play and says: “Spotify can’t play this right now, if you have the file on your computer you can import it.” I have tried to see if my pc was the problem by testing sounds and videos with my other devices/headphones, but they all worked perfectly fine. It seems to be an issue that only occures with the razer kraken v3 headphones.” The same issue has happened again. This may be something that will frequently happen, so I want to fix it as soon as possible.

0
8
1 year ago
Boysenberryfunsleek752
Boysenberryfunsleek752Insider Mini
asked in Mice and Surfaces
Orochi v2 IpadOS compatibility

I'm keen on buying an razer orochi v2 but I'll use it for my ipad pro m2 a lot. Can you tell me if they're compatible? Not enough info on the internet 

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Boysenberryfunsleek752
1 year ago
Ou1rage
Ou1rageInsider Mini
asked in Audio
can't connect headphones to razer aydio

the application just does not see my headphones, but they connect to bluetooth

0
Ou1rage
1 year ago
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DarthNinaTheSaltyInsider Mini
asked in Razer Support
Razer Phone Cracked Screen

I know live support for the Razer Phone is no longer available, so I wanted to know if it was at all possible to get a replacement for my Razer Phone cracked screen.  

0
D
1 year ago
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classicPearlAquabase384Insider Mini
asked in Razer Support
wrong shipping name

I just ordered a gaming mouse and realized my Billing and Shipping name are incorrect.  How do I fix this issue?

0
C
1 year ago
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GumdropBunniesInsider Mini
asked in Razer Support
Latest Synapse3 update made the app completely stop working

I’ve tried reinstalling Synapse3, turning off firewall/adding Synapse as an exception. Every time I launch it, I get 3-4 UAC checks and then it just says “failed to start” before linking me to the FAQ page that details everything I’ve already done.Can’t use Chroma studio at all and my Razer peripherals are now just back to default instead of the settings I want.OS: Win10 ProHappy to provide more info if needed to fix… whatever is wrong

1
acthrellis
1 year ago
8
8spacezInsider Mini
asked in Razer Support
Razer kraken v3 not working

My headphones used to work perfectly, but all of a sudden started not working anymore. When I go on youtube it says something like : “audio connection failed”. When I go on spotify, the music does not play and says: “Spotify can’t play this right now, if you have the file on your computer you can import it.” I have tried to see if my pc was the problem by testing sounds and videos with my other devices/headphones, but they all worked perfectly fine. It seems to be an issue that only occures with the razer kraken v3 headphones.

2
Razer.Speedcr0ss
1 year ago
Kuiaaa
KuiaaaInsider Mini
asked in Mice and Surfaces
rma

Where do i find my product number i bought it from best buy but suddenly the scroll wheel doesnt work snd side left mouse it kinda lose. My viper v2 pro. How do i rma how do i find the rma number. 

2
Kuiaaa
1 year ago
pulseAntiqueRubycity765
pulseAntiqueRubycity765Insider Mini
asked in Razer Support
Question regarding subwoofer on leviathan v2

Is there a way to increase the volume of the subwoofer? No matter what sound profiles I mess with on the mixer it feels like the subwoofer stays at volume 1. its making some vibrations but overall its very weak and I can’t seem to find any way to adjust it.

0
pulseAntiqueRubycity765
1 year ago
dailyWhiteQUARTZ223
dailyWhiteQUARTZ223Insider Mini
asked in Audio
razer anzu speaker

Is there a way to listen to only one side at a time on the Razer anzu glasses

0
dailyWhiteQUARTZ223
1 year ago
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QUANTUMASOULInsider Mini
asked in Razer Gold & Silver
I just wonder what's the standard judging who should get refund or key?

Someone got the CDKEYs（Resident Evil 7 Gold Edition & Village Gold Edition） in equal quantity to how many times they purchased. However, why did I only buy one but get refund? Please replace it with CDKEY.

0
Q
1 year ago
Almondretrozone834
Almondretrozone834Insider Mini
asked in Razer Support
help connecting headset

Any 1 know how to get this trash mic working?.connected to xbox, have sound. No mic

2
Almondretrozone834
1 year ago
bookMintCreampoly878
bookMintCreampoly878Insider Mini
asked in General Discussion
Issues with Razer Orochi V2, Gigantus V2, and Edge Servers

Hello everyone,I'm having some issues with my Razer Orochi V2 mouse and Gigantus V2 mouse pad when playing games on edge servers [https://www.lenovo.com/ca/en/c/servers-storage/servers/edge/], and I'm hoping someone can help me troubleshoot the issue.Here's a brief overview of my setup:I have a Razer Orochi V2 mouse and a Gigantus V2 mouse pad. I also use edge servers to connect to game servers and reduce latency. I recently noticed that my mouse and mouse pad are causing issues when playing on edge servers.Here are the issues I'm experiencing: Connection errors: When I play games on edge servers, I experience frequent connection errors. The error message says that the server is unreachable or that there is an issue with the connection. Unresponsive mouse: The Razer Orochi V2 mouse becomes unresponsive intermittently while playing on edge servers. This issue can last for a few seconds or a few minutes, and it's frustrating. Inconsistent performance: The Gigantus V2 mouse pad doesn'

0
bookMintCreampoly878
1 year ago
funbizMagentaHaze211
funbizMagentaHaze211Insider Mini
asked in Razer Support
7.1 sound activate problem

Hello dear friends. Razer support nearly 2 weeks can’t help me. Problem in the next. When i’m buyed kraken v3x headphones, i wanted to test 7.1 sound with simple sound mode, but i’m activated 7.1 code on not my pc, and after using deleted all razer apps with that pc. At this moment, im sayed to razer or delete from base that code using or send me a new code because i can’t use on my PC 7.1 code, because sound app doesnt accepting them and saying that code was beeing activated early. Help me please. I’m connected and licensed my product in razerid and log in in sound app and synapse with that razerid. Ways to decide my problem which gived to me razer support doesnt works and them dont wanted to help me with remote access or phone call! I sayed to them or change my headphones to new or return my money but they doesnt helping anyone.

2
funbizMagentaHaze211
1 year ago
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wyk333Insider Mini
asked in Razer Support
resident evil7&8

3.30  i had payed for resident evil 7&8gold edition，but now still Pending！ 

6
W
1 year ago
DoubleLink0512
DoubleLink0512Insider Mini
asked in Razer Gold & Silver
Regarding the refund of the Resident Evil 7 Gold Edition & Village Gold Edition

I filled out the form according to the announcement.According to the content of the announcement, I think I should receive a cdk instead of receiving your refund.I feel like I've been deceived.-----------------------------------------------------------------------------TRANSACTION NUMBER: 1229N7QVR14NC1E61A48E    -----------------------------------------------------------------------------

2
R
1 year ago
buzzAcidGreendirect850
buzzAcidGreendirect850Insider Mini
asked in Razer Support
Razer Kraken X issue

So I have a razer kraken X, and it works perfectly well on PS4, no issues with the mic or the actual sound. But when I use it on my Laptop the mic is very very quiet, you can barely hear. The speakers are working though. I have used a splitter, made it the default mic, and all that stuff but doesn’t seem to work and is still very quiet. Also, the headset won’t show up on the razer synapse app.  Can I have some help?Thanks!

0
buzzAcidGreendirect850
1 year ago
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easyBlueVioletsite716Insider Mini
asked in Razer Support
Nommo Pro volume goes to 100% randomly

HIThe nommo pro volume control randomly goes to 100% its been doing it for about nearly a 2 years  i try and lower it but it acts like its possessed and just pushes it to max volume i have tried reinstalling drivers, resets uninstalled other audio drivers that might of conflicted but it still continues 

1
Kamelred69
1 year ago
C
Cakirrr_Insider Mini
asked in Mobile
iPhone 14promax casing

Wanted to ask or any info regarding iPhone 14promax razer casing. Will it be available like 12 and 13 series or nah?

0
C
1 year ago
Larisabrownb
LarisabrownbInsider Mini
asked in Broadcaster
love language test

The  love language test  preferred by the most people is quality time: 38% rank this as their top love language. Women — those under 45 (41%) and those 45 and over (44%) — are especially likely to say quality time is their favorite way to receive love The full list of Romance languages is pretty long: Aragonese, Aromanian, Asturian, Arpitan, Catalan, Corsican, Emilian, Extremaduran, Fala, French, Cajun French

0
Larisabrownb
1 year ago

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