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Unanswered questions

16224 Threads
guidepulseFuchsia540
guidepulseFuchsia540Insider Mini
asked in Razer Support
Something is not working.

When i am downloading  razer, i choose the first item that its showing me then i download, then its ask me to connect or create a id. I press “get started but nothing is showing, What am i doing wrong? I tried to accept both Launch RAZER SYNAPSE and launch RAZER CORTEX but still not working.

283
A
1 year ago
S
stefyshockInsider Mini
asked in Razer Support
cannot calibrate wolverine ultimate

Hi, today my controller stopped working correctly. when I press the left stick up the input goes crazy.I can’t find anywhere to calibrate my controller. been an hour I’m trying to find ...can someone help Thanks

280
S
1 year ago
M
MarciocoInsider Mini
asked in Razer Support
Viper ultimate

My mouse(viper ultimate) stop click and i don’t know how to fix it. Obs: I bought this mouse 3 month ago and was perfect since this happends.

331
Razer.Zionzedd
1 year ago
martimgames
martimgamesInsider Mini
asked in Razer Support
Full screan

goodnight.  I have a razer blackwidow keyboard that whenever I click on the U key and the G key the application I use goes into full screen mode.  can someone help me?  I've already gone round and round in the razer synapse app, removed macro 1, removed macro mode keys but nothing works.  Can someone help me?

121
Razer.Zionzedd
1 year ago
D
DanRyanHaxInsider Mini
asked in Razer Support
Nommo Chroma Volume Level Settings

I used to be able to adjust the volume with my Nommo Chroma volume knob, and kept it around 16-18. Now it is at max volume 100, and the sound is about where it was when it read 16-18. It won’t get any louder than 16-18 because my PC thinks it’s at 100. How do I get it back to those settings? I’m not sure if it was after an update or what. I’ve messed with the Volume Mixer already. Nothing is working. My speakers won’t go any louder than what I normally kept them at. It’s like my PC thinks the 16-18 level is 100 max volume.  

550
D
1 year ago
MysticMaroonbusbyte824
MysticMaroonbusbyte824Insider Mini
asked in Razer Gold & Silver
No access to autenticator and backup codes

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account. Please can I help you to verify that it is my account and to be able to help you recover access to my account in order to change the phone number and update my information and continue using this wonderful page

2600
MysticMaroonbusbyte824
1 year ago
S
sadbobsvagenaInsider Mini
asked in Razer Support
Hyperspeed/multipoint on viper ultimate

So I checked the razer website here:Fastest Wireless Gaming Technology | Razer HyperSpeed ✔️When I click on “See Supported Mice” under Step One, it says that the Razer Viper Ultimate now supports Hyperspeed/Multipoint.I have a Razer BlackWidow V3 Pro and I’d like to pair my mouse with my keyboard’s dongle if that’s possible. How would I do that?

150
S
1 year ago
Dave2889
Dave2889Insider Mini
asked in Razer Support
Razer Nari ultimate a complete mess

Hi all first post here on razer forum.I always choose razer for my mice and keyboards for many many years buyed in order:-razer naga green-kraken 7.1 chroma-blackwidow chroma-2x razer naga chroma-kraken 7.1 v2-kraken ultimate______-1x naga chroma (currently using)-Nari ultimate (currently using)-razer blackwidow elite (currently using)and i’m here because for the first time i have to complain about this product → Razer Nari Ultimate.  I buyed them from an authorized ebay reseller and after a few months problems:-dongle drop connection-not recognized when connected to pc need to use razer recovery and pairing utilities to let the pc detect them and not always at the first time -usb dongle not reconized if you don’t place it in usb port they like (not a joke)-sometimes they work but without (thx spacial) so basically you have a standard pair of headset without features that you actually paid for-getting every day [yeah every fking day i have win log with errors] a THXService.exe error in

490
Dave2889
1 year ago
ecodyon10
ecodyon10Insider Mini
asked in Razer Support
keyboard razer blade 17 2019 with rgb problem

i have a problem with razer blade 17 2019 RZ09-03147E02 with rgb keyboard light that lights up keeps not turning off in some keys with red color.. can help solve this problem. I am a consumer from Indonesia. Please help me

360
ecodyon10
1 year ago
L
LeonrendleInsider Mini
asked in Razer Support
razer wolverine ultimate controller joystick is tempornental

I've had my razer controller for about 3 years now, so it's long out of warranty, but my left joystick allows me to run in game, and then randomly stops allowing me to. At first it was bare able, but now It's getting to a point where it's extremely frustrating.I've contacted razer support, and because it's out of warranty, I can't send it off for a repair. Is there any way around this? or has anybody found a fix for this? I've only seen one video on this situation, whenever I go to search this, it just comes up with stick drift fixes, which doesn't help in the slightest

600
L
1 year ago
Kinaigyerek
KinaigyerekInsider Mini
asked in Audio
Blackshark v2 loud staticking

Hey. I bought the headphones maybe 1 and a half yrs. ago and this happened AGAIN. This happened when I first plugged the headphones. SO LOUD white noise or what is that. Screeching noise.

160
Kinaigyerek
1 year ago
J
JamaesHemairyaInsider Mini
asked in Razer Gear
What to do with malfunctioning Razer mouse?

Approximately a month ago, I noticed that my Razer Naga Chroma mouse only functions when used wirelessly. Has anyone else experienced a similar issue with their mouse? I have inspected the internal components of the mouse and found no signs of corrosion or damage. I have also attempted to clean the USB port on the mouse. I am certain that the issue is not with the wire itself, as it functions perfectly when connected to the wireless dock. While this issue may not be a significant concern for most users, my mouse is rather old and takes a considerable amount of time to recharge. Moreover, the battery drains rather quickly, even with the lighting turned off. Any recommendations or advice would be greatly appreciated.

80
J
1 year ago
U
UmbranovercaInsider Mini
asked in Razer Support
Death Adder V2 Onboard Memory Not Working

Hey everybody,My work does not allow the installation of Synapse on any company devices so I am reliant on the On Board memory to use my mouse shortcuts, but my mouse is not saving/loading my saved profiles. As I only really use it for work efficiency this product is now basically useless, does anyone know how to save the profiles onto your mouse for use without Synapse on another device?Or am I just missing some obvious step, limited information/support out there on this one.

1170
U
1 year ago
BeepBopBanana
BeepBopBananaInsider Mini
asked in Razer Support
Razer Website not able to recognize registration of device

I was asking for help to get my headphones' Surround Sound features, but I couldn't get the code, so I went to the Razer Online Services, and when I put my serial number, it said I have not registered my device, but I have.When I re-register my device, it is saying that I already did so, but when I go back to the page, it is saying that I have to register my device. I am unable to proceed after this point and therefor asking for help.

320
BeepBopBanana
1 year ago
F
forcemaniInsider Mini
asked in Keyboards
Question; what keyboard is the best?

My current keyboard is in need for a replacement, so I want a Razer keyboard but I don't know which one is the better one. Price doesn't really matter and it's mostly used for gaming.Ive seen that the Huntsman Elite and V2 are pretty good, but they all have other types of switches, so what's the difference in those?

212
A
1 year ago
A
arkudoInsider Mini
asked in Razer Support
Can't it be used with the battery removed?

It's my Razer Blade 15 Advanced 2020 model, and as is the case with other users, the bulging battery disabled the trackpad and several screws were flying off.I carefully removed and disposed of the battery and used it with an adapter only, and within a few days it would not turn on at all.Is it designed to be impossible to operate with only the adapter without the battery parts? (using DeepL) 

490
A
1 year ago
R
rugabi94Insider Mini
asked in Razer Gear
Razer Naga Left-Handed not working correctly PC not booting

Hi guys!I think I have a problem with my Razer Naga left handed edition. I bought a newer one my older one was broke. I’ve reinstalled the drivers.  If my mouse if plugged in. my PC cannot boot. I’ve got an USB hotplug error. My older Naga still works in this case. If I go to BIOS settings (UEFI) it’s not detecting the mouse. Any solution for this problem?

1843
Diamondgeotruck849
1 year ago
P
Paganlattice439Insider Mini
asked in Razer Gear
universal quick charging stand xbox X

Okay so my charger has be white for a while now and then it goes orange for a few then back to white for about a hour I thought you could leave the controller on and it has the safety thing so it won’t over charge ???why is it doing this will it ruin my controller 

1893
B
1 year ago
M
maaya88Insider Mini
asked in Razer Support
razer synapse breaks my mouse

my mouse stopped working after i restarted my pc. i noticed it wasnt recognized in razer synapse, so i tried a ton of things which all didnt work. i booted in safe mode and everything worked fine. i then tried repairing and then downright deleting razer synapse, which actually seemed to work after a restart, but i didnt connect the dots. just now, i opened razer synapse for the first time after reinstalling, and wouldnt you know, my mouse stopped working immediately! why?

6222
FiszPL
Vanguard
1 year ago
AQUAMARINEsharpWine897
AQUAMARINEsharpWine897Insider Mini
asked in Razer Support
Razer Blackshark v2 pro

Is it ok not to turn off my razer blackshark v2 pro?

612
FiszPL
Vanguard
1 year ago
L
LeandrobetInsider Mini
asked in Razer Gold & Silver
Doubt about gift card usa

Hello friends, if I buy a razer usa gift card can I use it in an account configured in others($) region? thanks for your help

970
L
1 year ago
T
TSlegersInsider Mini
asked in Keyboards
razer huntsman mini

Hello i recently bought this keyboardcan this keyboard change the actuation point ?it doesnt show me in the settings 

332
CERVANTES10
1 year ago
ShadowApophis
ShadowApophisInsider Mini
asked in Keyboards
Blackwidow v3 Pro

Hi I’ve had my razer keyboard for almost two years and I was wondering about why when I tap certain keys (ex: q,m, space bar). That it sticks and it does (mmm)? Is it because something is broken or is it sticking because it needs to be cleaned? Or could it be either one and I have to find out by taking the key caps off?Thank you.

170
ShadowApophis
1 year ago
R
Rincewind26662Insider Mini
asked in Razer Synapse 3
Naga pro and synapse

Anyone know why this happens, all is fine on startup but after awhile I get this, I either have to restart synapse or unplug my mouse charger and plug it back in. Both of these methods don't last long, have uninstalled and reinstalled everything, its not the mouse as this is a replacement one and works fine. Any help would be great, thx Allan 

180
R
1 year ago
Toxious
ToxiousInsider Mini
asked in Razer Synapse 3
Help solve the problem

​Hello.If this can already be solved, then tell me how, but I've looked through everything and asked support and so far I can't fix it as these functions simply do not exist.  Problem/Suggestion #1.The Razer Basilisk Ultimate mouse backlight cannot be turned off or set when it's charging. It should at least turn itself off when charged, because when the PC is off it is constantly lit on the docking station and it is terribly disturbing and distracting, especially at night.I tried to solve this problem by enabling Erp power saving in the bios. but that did not solve the problem when the PC is off and in hibernation mode, and in hyper hibernation there is no backlight, but also the mouse is not charged.You even have it written in the manual that this can be set, but where ? there is no such function ! why cheat then.!Fix it please.  Problem\Suggestion #2.Why in Synapse 3 when setting up a button on a mouse with the option to change the backlight. You can't make all the backlight presets

250
Toxious
1 year ago

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