The Razer Armory

Got a black widow X some time ago and the spare bar is very intermittent, i often have to press it several times or harder to get it to work - does anyone else have the same issue?

have a question about the Razer Strider chroma. Do you think the intensity of this red light is normal in daylight?Of course, it looks beautiful at night, but in daylight, the red color in particular turns a bit too light and white. If it's normal, there's no problem. Do you think there's a problem?

I used to download pre-made profiles because I didn't know how to make them, but once Razer Synapse updated to version 4, the ones for version 3 no longer worked. So now I'm remaking them myself with help from videos from UnrealHero, which has been helpful. I'm trying to remake a profile that he made called Super Volcano. I've followed his instructions exactly. There's a part where he says to copy the effects to another wave layer. The problem is that every single time that I attempt this, the paste option is greyed out. I don't know what I'm doing wrong and feel stupid. Yes, I'm certain that I've hit "copy." 

My keybinds stop working, Synapse says i have keybinds assigned but when the side buttons are pressed its default settings only work ( i have the number 1 side button assigned to shift, but when i press it it types the number 1) i have uninstalled Synapse, rebooted my PC, i even logged out of Synapse and logged back in to no avail. please help. thank you

I wanted to know whether it is intentional that Pro Click V2 cannot set DPI settings per App Profile? This means that profiles that typical Razer mice have are unavailable for this mouse. If this is intentional, then it seems like a serious design oversight then, because I bet that many gamers have per game DPI settings, and it is impossible to set those up with this mouse.

I bought my Razer viper v3 pro last August but it has had to be rma’d THREE times and I am making another claim because one of the buttons has an issue. Instead of just getting a replacement is it possible for me to just get a refund and move on from this problem riddled mouse? 

Hi Razer team,I wanted to ask about the availability of the Blade 18 (2025) in Australia 🇦🇺.I reached out to support and was told I’m not the only one requesting it here, which is encouraging. There’s definitely a growing interest in high-performance gaming laptops like this locally, and many of us would love to support Razer directly instead of relying on imports (which aren’t ideal for warranty and regional compatibility).Could you please share if there are any plans to officially bring the Blade 18 (2025) to the Australian market? It would mean a lot to the local community here.Thank you 🙏🏽

Hello Razer Support, I own a Razer mouse (Model No: RC30-030501, P/N: RC30-0305010-0000). Unfortunately, I have misplaced the wireless dongle and I am unable to connect my mouse wirelessly. Could you please advise me on how I can obtain a replacement dongle or if there is another way to connect the mouse wirelessly? Thank you very much for your assistance.

I keep having a recurring issue with my Naga v2 Pro where, regardless of it's wired, using the dongle, or using bluetooth, it will start flashing purple and the buttons on the side will just stop responding--or at least, most of them will. I noticed too that it seems like the white light on the bottom under Profile will flash as well. The only thing that fixes it is if I unplug the mouse and plug it back in. Anyone else experience this issue or have any ideas on how to fix it? 

I can't connect my Razer Blackshark v2 pro for XBOX product, code RZ04-04530400-R3M1, to my 7.1 sound system. I can't access the synapse application either.

When I connect my Kishi V3 Pro controller to my phone or tablet, a notification pops up asking me to choose from a list of connections, which includes "MIDI", "charging only", "reverse charging", etc. Does anyone know which one I should use between them? Is there a correct or a suggested one? 

This morning after opening the case, the right earbud did not switch on. Had these since 2021, already had small issues like this but a quick cleaning always resolved the issue. After cleaning it, nothing changed... Performed all troubleshooting, nothing changed... The right earbud seems dead, or at least that the battery died and that now it won't charge. Left one works normally, but since only one of two works, I can't perform a factory reset and can't connect to the Razer app... What should I do? Any tips? Ideas? I think the warranty is 3 years, so I don't have it anymore. 

Hi there. Wonder if there is any update on when there might be a restock of the Gengar headphones :) 

I received a money gift from Like Card, but I received the receipt, but the gift is on hold. Can anyone help me?🥲

I bought a Kraken X Gaming Headset, Surround Sound 7.1 or THX Spatial Audio and I'd like to know if I can't install surround sound 7.1 or THX Spatial Audio on MacOs, I've only seen it for windows. Would it be possible on the macbook air?

I just got the V3 Pro's and so far, one of my only issues with it has been the volume increments using the volume knob on the headset when on PS5. The increments are somewhere around 15-20% each notch on the knob, making it very frustrating to find the right volume without it being too loud or too quiet. I also use them on PC, and it works fine there with the increments being 4% each knob notch. Has anyone else experienced this? Or even owners of the V2 Pro's, has this just been a thing with Razer headsets on PS5? 

I just bought this headset and I can’t figure out what the point of this olde controller hub is for. I have to connect the head via Bluetooth to my PC. The controller hub is plugged into right port in the back my pc and when I’m in Bluetooth mode I can’t use any of the functions of the controller hub. I saw post online saying “Must be in hyper speed wireless, which when I enter this mode I can use all functions of the controller hub. Yay great… but now my system volume is muted and no matter what I do I can’t get sound. Doesn’t matter if I put my default device as “game v4 pro” or “chat v4 pro” still no sound and there isn't a “hyper speed wireless” device. So what do I need to do? 

Dear Razer Gold Support Team, My name is Chen Jiahong and I would like to report a fraud case regarding my Razer Gold PIN. On 16 August 2025, around 11:15 AM, I purchased a Razer Gold PIN worth RM300 at:7-Eleven No. 210, GF, Jalan Tun H S Lee, City Centre, 50000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. The serial number of the PIN is: . Shortly after purchase, a scammer tricked me into sending the receipt and PIN details. He immediately redeemed the PIN without my consent and then attempted to extort me for RM5,000. I have attached: The purchase receipt Screenshots of the scammer’s chat and threatsMy account details: (REMOVED FROM PUBLIC POST)Razer ID email:  Razer Account Name:  Phone Number: I kindly request:Please help investigate this case and trace the account where the PIN was redeemed. If evidence clearly shows unauthorized use and fraud, I humbly ask whether Razer could issue me a replacement PIN, since I am the legitimate purchaser.Thank you very much for your assistanc

This morning, while browsing the keyboard page on Razer’s Chinese official website, I noticed an error in the displayed information.As shown in the image, the “Huntsman line” was mistakenly written as “噬魂金蝎系列”, whereas the correct translation should be “猎魂光蛛系列”, consistent with the product introduction below.I hope this issue can be corrected soon.Perhaps other parts may have similar problems as well, and I hope Razer can thoroughly review all regional versions of the official website to ensure that such simple errors do not occur.^^ 

Gta 5 enhanced doesn’t have thx support fully so when you use it stereo sounds are muted ex: dialogue, phone sfx, etc can you add support for gta enhanced as there is support for normal gta anyway?

I just bought the Kraken V4 PRO and I honestly like the headset I think it sounds good, definitely a step up from my last headset. But this thing has been giving me headache and hoping someone on forums could answer few questions I have about it. First question, is there a dongle I could buy for this headset? I thought this headset would connect wirelessly through the olde control hub, but that doesn’t seem be the case. If it does can someone please tell/show me how that’s done. Right now I have connected to my PC through Bluetooth, but if the headset isn’t in a specific mode Synapse won’t pick up the headset. As right now Synapse is yelling at me to switch default device to “Game” when I switch the “game” preset I lose all sound on my pc… even if make it the default device. Also the headset volume isn’t working with my PC system, if turn my headset down via wheel on the headset system volume stays full blast. My final quest is about the olde control hub… I can’t for the life of me get

Hello, I wanted to ask what is the best solution for wireless headphones, keyboard, and mouse that work well for both PS5 Pro and PC. Thank you.

Добрый день! Купил kraken v3 pro и не могу на коробке найти код активации для THX Spatial Audio где его взять?

Hey ! I got a wolverine ultimate controller that i bought in 2019 and I've got some buttons working half the time and some buttons double clicking i was wondering where i could get some parts thank you