The Razer Armory

There is a 1–3 second delay when I change the volume in the Windows mixer, Media Player, or Spotify. Also, when I start playing music or a video, the volume is too high for 1–2 seconds. This only happens when Windows enhancements are enabled; if I turn them off, the issue goes away, but then THX Spatial stops working—and I need that for gaming. The problem also returns if I switch the audio mode to stereo within the Synapse utility itself. I’ve already tried everything possible—even reinstalling Windows and the drivers, removing Microsoft audio drivers, and toggling exclusive mode—but nothing helps. What should I do?

Hello, I own a Razer BlackShark V2 Pro for PlayStation (2023), model RZ04-04530500. My HyperSpeed USB dongle has stopped working. It is not detected by either my Windows PC or my PS5, while the headset still works perfectly over Bluetooth. I would like to purchase a replacement USB dongle compatible with model RZ04-04530500. Could you please let me know if it is available for Canada?

my dongle(RC30-0520 )for my wolverine v3pro got issue,can i get a replacement?my controller is out of warranty,my state on Singapore 

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Bonjour,Je vous contacte car je possède une Razer Ouroboros depuis sa sortie. Cela fait de nombreuses années que je l'utilise, et malgré le temps, elle reste de loin la meilleure souris que j'ai jamais eue.Aujourd'hui, ma souris commence à montrer des signes de fatigue et j'ai cherché partout pour en acheter une neuve, sans succès.Je me permets donc de vous poser une simple question : vous reste-t-il, par hasard, un exemplaire neuf de la Razer Ouroboros en stock, ou une possibilité d'en acheter une directement auprès de Razer ?Je tiens à préciser que je ne recherche pas un modèle de remplacement ou une souris plus récente. Je souhaite uniquement retrouver une Razer Ouroboros, car aucun autre modèle ne me convient.Je vous remercie sincèrement pour le temps que vous accorderez à ma demande et j'espère qu'il existe encore une possibilité.Cordialement,

The display on my Razer Blade 15 Advanced model wasnt working, but it was working on an external display. I proceeded to (stupidly) follow these steps on the Razer website: https://mysupport.razer.com/app/answers/detail/a_id/5586/~/how-to-fix-a-razer-blade-that-displays-a-blank-or-black-screen Now that I deleted the graphics driver as recommended, my external monitor wont work either! I have data on the machine I need to recover and an urgent project.  Does anyone know how I can get into the BIOS or something to get it working again?Thank you :)

Hello ! I use a lot the controller and i would like to know if there any ways to get remplacement thumbstick caps ?

Hello,Since yesterday, the connection for the USB dongle on my Razer Viper Ultimate RZ01-03050100-R3G1 has been dropping repeatedly.I’ve tested it on several different PCs, always with the same result.The connection is occasionally interrupted and then restored, regardless of whether the dongle is plugged directly into the USB port or into the dock.When I connect the mouse directly with the USB cable, it works perfectly.Is it possible to replace the dongle?Thank you very much for your help.

Hello Razer,I am writing to request assistance with obtaining a replacement wireless dongle for my Razer Viper V3 Pro. Unfortunately, my original dongle is no longer usable, and I understand that this specific model requires a dedicated receiver that cannot be replaced by the standard retail HyperPolling Dongle.Could you please let me know how I can purchase an official replacement dongle directly from you, or if this can be handled as a replacement service?Thank you for your help, and I look forward to your reply.

I bought a mouse razer viper v2 pro and scrolling mouse wheel does not work correctly can anyone know what can help (mouse 2 year old)

So my black widow v4 stoped working out the blue.no light no key is working. tried to hock it to my girls pc without razer-no sign of life.made windows update and closed all razer apps too

I'm looking to replace my Razer Basilisk V3 Pro 35K with the Razer DeathAdder V4 Pro. I've had nothing but bad luck with the scroll wheels on the Basilisk series, and as far as I can tell, the Razer DeathAdder V4 Pro is the closest thing to the design and features of the Basilisk while doing something different with their scroll wheels (optical scroll wheels). I do a lot of scroll wheel heavy gaming, so the wheel holding up is important to me.Has anyone had one of these for a time longer than 3mo that can comment on their experience with it, especially the scroll wheel?

I did the hardware reset on the levithan v2x and it shows up a problem. Everytime when i plug in the soundbar it will flash blue light 3 times before the startup sounds and everything eles work normal beside everybuttons. And i dont know what to do now.

Hi all,tried to update the firmware on my Huntsman V3 Pro, as required on Synapse,  using this linkhttps://mysupport.razer.com/app/answers/detail/a_id/13706When the bar reaches 60% it bloks an than gives out an error, suggesting to retry unplugging and plugging back the devices (OFC i did it, still error at 60%).Anyone knows how to complete the update?

Keyboard just spam button, I cant insert my password to authorize, its happening only when Razer Synapse 4 (4.0. [removed by moderator] ) launchedAnd there is some “Firmware update” that doesnt working (404 on page https://rzr.to/gcbgjd), and no firmware on support pageI saw other conversations about it on reddit and here, but theres no fix of that problem (only delete Synapse, which I dont wanna do because of Macro and Chroma settings)I already tested it on some different PCs - same problem

I’m on my second pair of this headset. Primary use is Xbox series x with some pc use. At the store both sets worked fine when I tried them. Get home, set them up on my Xbox, razer app, synapse on pc, updates, and upon initial power on, sound is super tinny, far away, and awful UNTIL I tap the EQ button then I gain full sound back. This happens EVERY power on. Razer support couldn’t help, the demos at the store didn’t experience this either. The issue is very clearly software related. The only thing Razer support wanted to worry about was pc. I bought them as they are the only Xbox compatible set Razer makes that’s wireless. For $250 this issue is unacceptable and it should load full volume on power on without me needing to do a single thing. I’ve done 4 factory resets and that doesn’t fix it either. It’s clear this headset isn’t ready for market.  otherwise the headset is comfy and sounds good. Battery life is great. But cannot recommend these whatsoever at this time. 

HelloI don’t understand why is it even possible, considering big similiarity in how these two models look etc. but I’ve updated RZ04-03980 with RZ04-039802 update. Your installer allow it wich is shocking to me. It never should be possible. It caused bluetooth connectivity problems (progressive audio delay). Now I can’t install proper firmware for RZ04-03980 because it latest version is 1.1.6.0 and what I have installed on headset is 1.3.0.0 wich doesnt even exist for my model but installer doesn’t allow me to do anything as it recognizes my firmware as higher version. Factory reset doesnt roll back update. Please help.

The Razer Machete 11 x360 will be Razer’s first Chromebook, here would be the specs:CPU: Intel Core 3-N350 (Twin Lake)RAM: 8GB LPDDR5-4800Storage: 256GB UFS 5.0 Storage (UFS 5 was introduced this year for context)Display: 11.6" 1920x1080 Touchscreen x360 hingeOS: ChromeOSKeyboard: Chroma RGB-enabled keyboard configurable via Synapse WebPrice: $499.99do you think this Chromebook would be a good concept? i think the specs are good for a chromebook

My mouse has started glowing red and I don’t know why, I don’t have the rgb set to red. The only answer I’ve seen is for the wireless mouse but mine is wired. It’s a basilisk v3. The free scroll is also broken 

My mouse is getting connected to pc but not to razor applications because of which I am not able to use the extra keys on mouse. Have tried all instructions and possible resolution provided on razor websites

HelloI bought a razer v3 basilick on amazon. I checked about a week ago if it was still under warranty. My problem is with the infinity scroll: when i click the button to use it doesn't work. Tell me if ,and how, i can fix or exchange it

My usb to a mouse i was gifted fell apart and i wanted to know if there is any way to get a new one, i am having trouble finding an email to ask for support so i am forced to do it here

My razer gold wallet has been disabled and is asking for information that I don’t have, as well as sending a selfie with documents using an unsecure method. All my questions are ignored or I receive a template answer. Employees in the chat do not want to communicate and close tickets themselves.No explanation. Just stealing my $300