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Bug Reporting Guidelines Our goal is to collect reports on issues affecting the Razer Synapse for Mac Preview. This will be an extremely valuable tool for our team and will be the main source of information and issue tracking. Our staff and engineers will be monitoring this forum and will be working together to assess which bugs will need to be squished asap. If you don't see your bug being addressed, please bear in mind that there may be more critical issues that need to be dealt with. There may be times where we'll request more information regarding your issue, please be as accommodating as possible. It is crucial to stay on topic. Focus your threads around bug reports, workarounds and bug triggering. Opinions and criticisms should be directed to the General Discussion forum.  Technical issues regarding installation, launching and staying connected to should be posted in the Technical Issues forum.  Please don't double post your bugs.  If you find multiple bugs, create a separate thr

 Everytime I restart my PC the macro commands stay however, the keybinds on the right do not. I have to assigne the key binds every time i turn on my PC, it is so annoying! Razer can you fix your shit and save my keybinds please? I’ve reinstalled the app multiple times and deleted my user files to do with razer.  Any ideas on what else i can do or is it simply a bad software issue? My keyboard is Razer Huntsman V3 Pro TKL thanks   

I just bought a Razer product from a store. But there are signs that make me worry on its condition. Can someone help check the S/N, the warranty, etc?

Hi, I submitted all the info to get this promo code but I’m still not receiving it in my email inboxes. Its been over 48 hours.  

Hey everyone,I'm hoping someone here can help me figure out what's going on, as I'm a bit lost at this point.I bought the Razer BlackShark V3 twice. The first one had frequent popping and audio distortion, so I returned it through Amazon. I decided to give it another chance because I really liked the headset, but unfortunately, I've run into another issue.After using my second headset for a while, the HyperSpeed wireless dongle stopped being detected. I've tried reinstalling Razer Synapse, but the dongle no longer reliably appears in either Synapse or Windows. Connecting the headset directly to my laptop via USB still works, so I'm wondering if the problem is specifically with the dongle.I've also noticed occasional crackling and distortion when using the wired connection, almost like old TV static. I'm not sure if that's related or a separate issue.It's pretty disappointing to experience these problems with a headset at this price, especially since wireless connectivity is one of its

 Hello Razer Support Team,​I am reaching out to you regarding my Razer Barracuda X wireless gaming headset (Model: RZ04-03801, Serial Number: AC2239D23801137).​Unfortunately, my original USB-C 2.4GHz wireless transceiver (dongle) has stopped working due to hardware issues. I have been trying to find a replacement dongle online, but I am having a lot of difficulty locating an authentic matching unit for this specific model version.​Could you please let me know if Razer has any discontinued spare parts or replacement dongles in stock for this model that I could purchase directly through support?​Thank you for your time and assistance. I look forward to hearing from you.​Best regards, 

 Hello Razer Support Team,​I am reaching out to you regarding my Razer Barracuda X wireless gaming headset (Model: RZ04-03801, Serial Number: AC2239D23801137).​Unfortunately, my original USB-C 2.4GHz wireless transceiver (dongle) has stopped working due to hardware issues. I have been trying to find a replacement dongle online, but I am having a lot of difficulty locating an authentic matching unit for this specific model version.​Could you please let me know if Razer has any discontinued spare parts or replacement dongles in stock for this model that I could purchase directly through support?​Thank you for your time and assistance. I look forward to hearing from you.​Best regards, 

 Hello Razer Support Team,​I am reaching out to you regarding my Razer Barracuda X wireless gaming headset (Model: RZ04-03801, Serial Number: [*removed by moderator].​Unfortunately, my original USB-C 2.4GHz wireless transceiver (dongle) has stopped working due to hardware issues. I have been trying to find a replacement dongle online, but I am having a lot of difficulty locating an authentic matching unit for this specific model version.​Could you please let me know if Razer has any discontinued spare parts or replacement dongles in stock for this model that I could purchase directly through support?​Thank you for your time and assistance. I look forward to hearing from you.​Best regards,Bruno sousa 

Occasional input delay or unintended inputs pls help I have the serial number

[*removed by moderator]

Hi there,My Razer Huntsman V3 Pro 8khz stop registering all key but led still work and  Synapse recognize the device. Is there any way to fix it?

It’s been 4 years since the DeathStalker V2 Pro was released. It would be great to see a new generation of this low-profile wireless keyboard with the following features: Longer battery life: With a real-time battery percentage display or multiple LED indicators arranged as a battery bar above the numpad. Vertical media controls on the right: Four controls in a dedicated column, with one large multifunction knob/button at the top and three smaller controls below it. Similar to the Razer Huntsman V3 Pro's media controls, but arranged vertically for easier access and a cleaner layout. Extra macro/gaming keys on the left: A dedicated vertical column of programmable keys for macros and shortcuts. A cleaner, more rectangular design: Avoid unnecessary large curves along the keyboard's outer edges in favor of a sharper, more geometric look, while retaining small rounded corners along the borders for a refined finish.

I’m sharing my experience with the Razer Wolverine V2 Pro because I’m extremely disappointed with both the controller’s reliability and the response I received from Razer Support.Here’s what happened:Initially, my Wolverine V2 Pro worked on my PlayStation 5, but then it started developing serious problems.PS5 recognition issues: The controller worked perfectly fine in the PS5 home menu, but once I launched a game, it stopped responding properly. I sometimes had to use my original DualSense Edge to launch the game and then switch back to the Razer controller. Erratic inputs: While playing Battlefield 6, the controller started behaving unpredictably. Pressing L3 to sprint would sometimes trigger shooting instead. The controller would randomly register incorrect inputs, making games almost impossible to play. R2 trigger malfunction: When I connected the controller to my PC for testing, the R2 trigger appeared to be permanently pressed, even when I wasn’t touching it. Complete controller f

I purchased a Razer Viper V3 HyperSpeed mouse. Everything was working perfectly, and the mouse was stable, but recently I started experiencing problems.First, I noticed severe freezes and constant disconnections/reconnections of the mouse. I tried re-pairing the dongle with the mouse, but the problem disappeared for exactly 20 minutes and then returned.I also tried updating the mouse firmware, but this did not resolve the issue. Replacing the battery did not help either.I tested the mouse on a laptop as well, and the same problem occurred. Uninstalling Razer Synapse also did not help.Could you please advise what else I can try to resolve this issue?

Hi everyone,I would like to report a serious issue related to the Macro feature in Razer Synapse that seems to have started appearing widely since yesterday.Issue DescriptionWhen using the Macro function, even with extremely simple macros (for example, repeatedly triggering the number key “1”), there is a chance that the macro becomes stuck in an infinite loop.Once this happens: The macro keeps triggering continuously and cannot be stopped Razer Synapse becomes unresponsive The Synapse interface cannot be opened The system keeps receiving repeated key inputs endlessly The only way to recover is to restart the computer.However, after rebooting, if the macro feature is used again, the issue may occur again randomly.ImpactThis problem is extremely disruptive because: The macro becomes uncontrollable Synapse stops responding completely The system is flooded with continuous key inputs Scope of the IssueThis does not appear to be an isolated case.Since yesterday, I have seen many u

I placed an order as a Guest and I got my confirmation email, but when I click the check order status button it takes me to an  error message on razer.com that simply says “an error occurred”. Is there some way I can tie this purchase to my razer id so I can actually see the status of the order?

Hello,As of today the thumbstick of my tartarus v2 pro is maxing out at about 75-80% movement in any direction, the only way I can get 100% movement is by removing the swappable hat of the stick. I tried recalibrating by using the link to game controller properties in synapse but this doesn’t work.

I’ve been using Razer products for several years, including a Viper Ultimate mouse, BlackShark V2 Pro headsets and a Base Station Chroma.I’m curious to hear which Razer products other members have used for a long time. Which product has lasted the longest for you, and would you buy it again?Looking forward to hearing your experiences! 🐍

As the title clearly states, my wireless dongle is broken after I have updated both it and the headset to the 1.4.4 firmware. Before a trolling razer rep starts asking insulting questions like “have you tried turning it on and off again?”, yes I have tried every single possible thing, including completely formatting my PC and reinstalling everything, trying the headset and dongle on many different PCs, and all other nonsensical things you could think about asking me; the headset itself works when cabled and with bluetooth, but audio via dongle is dead. I can even input commands via the wireless dongle like changing the volume and pausing videos, it’s just the audio that never gets through. You just bricked my 250€ headset with a firmware update, that’s it.I will be returning the overpriced pieces of crap and never ever buy another razer product again. This post is just to inform people with the same headset to NOT update to the latest firmware.

Posting this to get some visibility on a BlackShark V3 Pro firmware bug that a lot of us are dealing with.I keep my setup minimal and prefer not to have Razer Synapse running in the background on Windows startup. My other gear (Wolverine V3 Pro, Orochi V2, and Naga V2) all work great on onboard memory without Synapse running. The BlackShark V3 Pro is the only device that has an issue loading its onboard profile on startup.The Bug:Whenever you turn on the headset over 2.4 GHz wireless, the audio comes through muffled, muddy, and flat. The onboard DSP fails to apply your saved EQ curve.The only workaround right now is reaching up to the right earcup, pressing the physical EQ button to cycle through the presets, and going back to your profile. As soon as you cycle it, the audio instantly snaps back to proper quality.About the recent patch:Synapse release notes recently claimed: "Fixed: BlackShark V3 Pro Series - EQ not saved on power cycle."This might have resolved the UI state inside Syn

I'm trying to connect steam to cortex but when I do it, it only connects my friends list not my games or Wishlist I have everything set to public so i don't know why its doing this. The yellow exclamation mark says no data found and when i click it, it just gives me instructions on how to change my privacy settings which i already did. 

sooo i tried like 15 times re installing it and every possible way but this just keeps coming up and i'm tired now been trying for more than 3 hours and nothing works, if anyone knows a way to fix this please help me, i don't want to get a new mouse.. it happened after i re installed my windows 11 and after that i have no idea why it's not working. any help please ? 

Hi everyone,I'm experiencing a very frustrating issue with my Razer Kraken V4 Pro and Razer Synapse 4, and I'm hoping someone from Razer or the community can help identify the cause.The problem:Every time I start Windows, my Kraken V4 Pro fails to automatically switch audio profiles when launching a game, despite all games being correctly linked in Synapse 4.For example, Battlefield 6 should activate my THX Spatial Audio profile, while Call of Duty should activate my dedicated stereo profile. Instead, the headset remains on the Default Desktop profile.Here's the strange part:Simply opening Synapse 4 → Linked Games and immediately closing it fixes everything!I don't need to select a game, change any settings, or re-link anything. After opening that menu once, automatic profile switching works perfectly until the next Windows startup.Troubleshooting I've already performed: Completely clean installation of Synapse 4. Synapse 4 Repair. Restarting Synapse and checking its background pro

I have a Razer USB 4 Dock RC21-0228 connected to a 14-inch Apple Silicon MacBook Pro running macOS Tahoe 26.6.2.The dock's built-in Gigabit Ethernet intermittently loses physical link after disconnecting/reconnecting the Mac. When this occurs, macOS shows the relevant Ethernet interface as media: none, status: inactive. Restarting macOS and reconnecting the USB4 host cable do not reliably restore it.Completely disconnecting the dock from the Mac, AC power and all peripherals for approximately 10 seconds, then reconnecting it restores Ethernet immediately.Is there a firmware update for the RC21-0228, including an unpublished/service firmware, that addresses Ethernet controller lockups? If not, is this a known hardware issue?

I need idea's on what could be causing/making this happen, for the past 5 months I have been having mouse issues where as I'm playing something it just freezes for a moment (when and how long it lasts is random) and it will snap back to where the mouse would have been if it wasn't freezing, to add it will also randomly fully disconnect and I have to manually unplug it and plug it back in, I'll list everything I have tried down below, also the mouse is wired (idk if there is a wireless version)1. in terms of synapse i have reinstalled, tried different versions, made sure I uninstalled everything from it.2. disabled "allow windows to turn this device off to save power" on everything I could find.3. tested different USB ports4. uninstalled, reinstalled, updated mouse drivers from windows and razer and nothing has worked5. clean sensor + the entire mouse6. factory reset the mouse through synapse7. tried different polling rates8. tried the "calibrate mousepad" with synapse9. tested mouse on