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I bought Razer Barracuda X long ago and hdn no trouble like that. Only sometimes I had to reconnect the dongle because it won't show up. Now dongle shows up only as "other device" and has no information about it. I have tried deleting it from device manager, used firmware updater and pairing utility (it didn't work since dongle is not recognised properly), tried updating my OS and also restored earlier versions of it. I also found no working solutions in other threads. How can I fix that issue (preferably without reinstalling Windows)?

Ive had this razer viper v2 pro quite a while and recently the dongle has stopped being recognized at all by my PC, it doesnt appear in device manager, there is not connected tune when pluggin it in, and no software recognizes the dongle. What can I do?

I have followed the official instructions to register a Razer ID and complete product binding, but I still have not received the activation code email for the 7.1 surround sound. This prevents me from using the purchased feature and affects the overall experience. I hope this issue can be resolved as soon as possible.  

Ive been out of PC gaming for a minute and trying to get my new build setup with drivers and such. Im reading comments that with synapse 3.0 and later its eol and not supported at all? And reading other comments from ppl who stuck on synapse 2.0 its begun not detecting it or popping in and out making it useless. Razer has seemingly bricked it on purpose?This true? I just want to use my gamepad 

Hi All,Today my Cooling Pad has started flashing red. No idea why, Hoping for some guidance?Steps PerformedTried Firmware Update - Firmware update detected the pad, but already on the Latest Its detected by Synapse 4, but showing as powered off I have disconnected from laptop and power with no luck I have uninstalled all razer apps, rebooted and then re-installed, again Synapse detects the cooling pad but marked as powered off. Also detected USB devices attached to the cooling pad I have moved usb ports on the laptop for the pad - Didn’t help I have removed usb devices from the Cooling Pad Hub - Didn’t HelpI have ran out of idea’sAny guidance would be appreciated  

There’s an available module in my Razer Synapse 4 installation called “Exchange”, but I can’t install it or figure out what it does or what it’s for. Is this a bug?

 I love my Razer Wolverine — the build quality, features, and precision are excellent. In most modern games I’m almost as accurate with it as I am with a mouse.That said, the lack of an Anti-Deadzone option in the software is a real limitation. It forces players like me to look at competitors when playing older titles that don’t have native deadzone adjustment — especially on consoles .An Anti-Deadzone feature would be a huge quality-of-life improvement and would make the Wolverine even more competitive across a wider range of games. Many of us would really appreciate seeing this added.Thanks for considering it!

Hi Razer, I recently bought your wolverine v3 TE 8k, i love this controller a lot, but i find the software very limited. I used to be able to apply anti-dead zone settings to my controller to counter the fairly high dead zone in older games, as well as customize the aiming curve using Bézier curves, for example. Unfortunately, your software doesn't offer all these options, including the ability to adjust the dead zone more precisely, in increments of 1 instead of 3, as was possible with the Vader 5 Pro software. I think implementing this in your software would greatly improve its quality and credibility with many gamers. It would also offer a complete controller experience (which is excellent) that I unfortunately find somewhat hampered by the software, or at least not used to its full potential.Thank you for your attention !! 

I just got a brand new Razer Basilisk gaming mouse a few minutes ago - plugged it in, and installed the software however while doing so, ever so often my mouse cursor keeps freezing but then I move my mouse cursor again which then moves the cursor. I have tried calibrating my mouse to the surface I am using (not a razer product) and although it made a slight difference, it didn't stop the issue from occurring all the time. Like since I have been writing this post, this issue has occurred probably 7 times, which should not happen to a brand new product I have been using for minutes. If anyone knows how to fix this or what setting I need to change for this to stop happening, please let me know as this issue can get quite frustrating considering I just bought and used the mouse!

mi bateria dejo de funcionar , quisiera saber donde puedo conseguir una, su modelo es rc30-0248

Please open-source the logic-driven code so that more people can help fix bugs.

I activated the headphones in Razer Synapse using the login under which the account was registered: RAZER ID awesomeAeroPERIDOT433I bought Razer BlackShark V3 X headphones. The box didn’t include a card for registering 7.1. What should I do?

I bought Razer BlackShark V3 X headphones, but there was no code in the box to activate 7.1 sound. What should I do?

HI.SERIAL NUMBER :  HN2121D13406179Product Cod : RZ04-03240100-R3M1Product : Razer Blackshark v2 x -Wired Gaming Headset - FRML packaging

Hi, I lost the USB-C wireless dongle of my Razer Kaira for PlayStation (Model RZ04-0398, S/N HN2443D29002834). Can I get a replacement dongle? The headset was a gift so I don't have the receipt. I'm in Greece. Thanks!

I will preface this post by listing everything I have done to troubleshoot this issue, including buying a brand new Pro AND THEN having that pro replaced with another pro after contacting customer service:Previous tartarus v2, then new Pro AND NOW replacement Pro have experienced unplayable lag when keymap swapping for several months now, starting any time a game is launched. Issue requires unplugging and reinserting the device every time after starting a game for it to return to a properly functioning state. EVERY SINGLE TIME. Issues are actually worse with the pros, if that’s believable! The pros sometime outright wipe my current keymap after games start.I have attempted (in rough order)-Bought a new device-Different usb ports.-Deleting profiles and creating new profiles.-Disabling its recognition as a 360 controller so steam no longer recognizes it as such (with a computer restart after disabling it)-Disabling various parts and combinations of its drivers and restarting the computer

If your keyboard spacebar stops working. Try this before you stop your razor apps on your computer. 1. Open the Razer Axon app on your computer Click on the nine dots in the top right hand corner. Click on Synapse  Click on the keyboard at the top task bar Click on the Spacebar, left hand task bar, Click on the refresh button (circle with an arrow) Hope this helps. Because I couldn’t find this answer online. I had to figure it out on my own. I was worried that I had to keep the app closed for my space bar to work.  

Bonjour à tous,Depuis la mise à jour vers Razer Synapse 4, mon Tartarus V2 ne fonctionne plus comme avant. Toutes mes attributions de touches affichent le message « Cette attribution de touche nécessite Razer Synapse », et mes macros et raccourcis ne répondent plus.Le paradoxe : Synapse est bien installé et lancé, c’est justement la mise à jour qui a cassé le fonctionnement. Un périphérique à plus de 80 € qui devient inutilisable après une mise à jour logicielle, c’est inacceptable. Et aucune solution de repli n’est proposée : impossible de revenir à Synapse 3.@Razer, pouvez-vous nous dire :si ce bug est connu et corrigé prochainement ? s’il existe un moyen officiel de revenir à Synapse 3 ou de récupérer mes profils ?Si d’autres ont le même problème, ou mieux, une solution, je suis preneur. Pour l’instant, mon Tartarus V2 sert de presse-papier. Et ca fait cher le presse-papier!!

Hey there. Been trying to troubleshoot some random quirks and stutters i've been experiencing with my new 2026 blade and haven't been able to diagnose. Youtube lag/stutter on all power profiles and optimus/DGPU mode, as well as some stutters when plugging in to an external Monitor via thunderbolt port.I've updated all drivers (Windows update, Nvidia, and Intel) and even tried uninstalling them with DDU in safe mode and resintalling other versions said to be stable, updated bios and other firmware from Razer, tried disabling THX audio, and just can't seem to fix it. I've even done the system restore through windows and the experiene is the same.My final straw before returning it is to just wipe the drive and reinstall windows, but wanted to know if anyone has any recent experience on doing this with a newer blade. Should I be using the microsoft official tool or the razer restore files for my laptop, as those don't really seem to have a way to install to a usb like the windows tool. I'v

Hello, my dog damaged my joysticks. How can I order some, please?Thank you

Hi everyone,I'm experiencing a very strange issue with my Razer Monitor Stand Chroma (RC21-0232), and it appears to have started after a recent Synapse/Chroma update.The important thing is that I have now completely reinstalled Windows 11 from scratch, so this is a completely clean installation with no previous Razer configuration or leftover software.The problemWhen the computer starts, the entire LED strip works perfectly.If I disconnect and reconnect the Monitor Stand while Synapse/Chroma is not running, 100% of the LEDs work correctly.The physical Chroma button also works correctly and cycles through the built-in lighting effects with the entire LED strip illuminated.However, as soon as Razer Synapse/Chroma starts and takes control of the Monitor Stand, part of the LED strip turns off.It is roughly half of the strip, slightly less.The affected section is always the same.For example:Static → affected section is OFF Breathing → affected section is OFF Spectrum Cycling → affected sect

I want to do touchpad clicks to display a scoreboard or full map in Call of Duty, but I understand that I need to recognize the Raiju as PS5 Controller. Is there anyway to do so?

Why does the Razer Insider Support Forum have that nasty grimy back alley feel, where you have to run off strays & burglars from your threads and the cops are on the mafia’s payroll?!Every time I visit this forum I feel as though I’ve just stepped into a horror movie, and it’s going to have that BS Alfred Hitchcock ending.Where is the actual “support” ?Are there any legit Razer Technicians who frequent this forum who have legit answers?Why are we wallowing in each other’s pain, sorrow, and confusion? Yet, there doesn’t seem to be a way...When will this madness end? *** Spoiler Alert *** We are the tech support… “You can checkout any time time you like…But you can never leave...” *Evil Karn 9 begins playing… All 29 minutes and 35 seconds* “Welcome back, my friendsTo the show that never endsWe're so glad you could attendCome inside! Come inside...”