Unanswered questions

Hello everyone !I bought a naga V2 hyperspeed mouse and I'd like to rebind my keys on the side panel. Except that the software considers that I'm using a qwerty keyboard and there's no setting where I can change it to azerty. And yet, my Windows keyboard settings indicate that I'm using an azerty keyboard, not a qwerty one.Thanks for your help !

Dear Support team, This request specifically concerns operation through the **Naga V3 Pro’s onboard memory**. The assignments described below work correctly while the mouse is connected through Synapse on Windows.At present, the Naga V3 Pro is not supported by Synapse 4 for macOS. Mac users must therefore configure the mouse on Windows, save the settings to its onboard memory, and then use those onboard profiles on macOS.## Current behaviorAssigning **Scroll Left** or **Scroll Right** to the wheel’s up/down rotation produces no response when using an onboard profile. Reversing normal vertical scrolling—assigning Scroll Down to wheel-up and Scroll Up to wheel-down—works correctly through onboard memory. Assigning horizontal scrolling to controls other than the wheel’s up/down rotation also works through onboard memory. Repeat-style scrolling actions are not available for wheel-up or wheel-down, presumably because rotating the wheel already generates repeated inputs.I have also noticed t

I’ve gone through all windows and razer settings and i can’t get my audio input to go pass 1% For context it was working perfect for years, i turned my PC off by the socket for 2 weeks, mic no longer picks up even with all settings set to max. It doesn’t even pick up in synapse or on other devices.I have tried everything from installing, reinstalling software's, resetting PC, fiddling with control panel and advanced settings, literally every solution on google, AI & Reddit. any suggestions? It could just be the mic all of a sudden has died after a couple years which would be a shame.

My razer viper v3 Pro is not charging with plug with its original mouse. If with dongle its working. Now its no battery and cant use it. I really love the mouse. Is there any fix?

Hello, i bought the headset razer blackshark and i dont know why when i plug the dongle in the pc it does light up a little bit but after a second it  turns off

Hello, I had my Blackshark V2 Pro for 4 years and the ear cushions have been wanting to come out for some time now. I am looking to replace them, but I do not seem them under “Replacement Parts”. https://www.razer.com/shop/replacement-parts/replacement-parts-audio Where can I purchase new ear cushions? I am not looking to purchase new headphones.   

I have always used my mouse in wireless mode with the dock. Recently, whenever the usb was pluuged into the dock or the computer, I would consistently get the windows device disconnecting and reconnecting sound effect. I have tried various different things and it seems to be the USB dongle that is causing the issue. Is there any way to get an OEM replacement or have the parts been phased out?

Dear Razer Support Team,I am contacting you regarding an issue with my Razer Kiyo V2 X webcam S/N: 632538K01400832. The camera has suddenly stopped functioning properly on both Windows, I have tested in 3 different computers with Synapse and Windows camera app. The firmware is updated to the latest version, and no changes have been made to my computer setup prior to this issue.The camera is detected in the system and appears in applications, but when selected, it fails to display any image and it shows a gray screen. I have tested it on multiple USB ports and different computers, but the issue persists. I have also reinstalled Razer Synapse, checked privacy settings, and ensured no conflicting applications are running, to no avail.Could you please assist in diagnosing this issue or provide guidance on next steps?  I can provide any additional details or logs required. The Camera has been used less than a year (its on warranty).Thank you for your support.Best regards,BGC.

my razer hammerhead 2nd gen left earbud wont charge and does not turn on

Hello!Recently my Naga V2 started having issues with the left click and the side plates, so I was looking to replace it with a Naga V2 Hyperspeed when I saw there’s a Naga V3 Pro, and I wanted to ask any users that have it what is the experience so far with itAlso, can you rebind the AI button to something else? I don’t care for AI so I’d like to know if I can change it to something differentThank you!

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance. Could this be due to a cooling issue, uneven heatsink contact, or a known issue with the thermal design or BIOS behavior? I would appreciate your assistance in diagnosing whether this is within expected operating conditions or if service is recommended.System Info: Razer Blade 18 (2024 model) Intel

Hello, my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz is having issues where I lose ways for any key input at random times after the September firmware update. The lightning still works fine.When can we expect an update containing a fix for that?

I won the #MyFavoriteChairRazerStore giveaway and I provided my shipping address, phone number and email address. I’ve never won anything this big before and I don’t know what to do in the meantime or what to expect. Do I get an email about the shipping status or something? 

need a neww code for surround sound had lost it 

Good morning.I am trying to change the e-mail address associated with my Razer account, as I will soon loss access to the e-mail. However, since living overseas last year, I have been unable to receive 2FA SMS messages on my phone, so I am unable to change any of the details of my account. I do not have access to the backup codes (I’m not sure I even wrote them down anywhere, which was a poor decision), and I’m not sure how to proceed.

i need help with my authenticator app i lost it i need some codes, because i have and urgent purchase thank you Razer.Ero please help

Dear Razer Support,I own a 2024 Razer Blade 18 with an RTX 4080. My laptop appears to be affected by a known manufacturing defect involving the Vapor Chamber cooling system.The CPU reaches temperatures of up to 100°C even under no-load conditions, resulting in severe thermal throttling and system instability.As the laptop is no longer covered by warranty, I performed maintenance on the cooling system myself, including replacing the thermal paste on both the CPU and GPU. Unfortunately, this did not resolve the issue.While investigating the problem, I came across the following Reddit thread:https://www.reddit.com/r/razer/comments/1p293tu/psamegathread_razer_blade_1618_vapor_chamber/I am generally not a strong believer in Reddit as a professional or technical source of information. However, in this case, the reports accurately describe the issue affecting my laptop. Moreover, there are numerous reports and user complaints from other sources confirming that this is a recurring and well-doc

Im looking for a battery for my laptop  RC30-0370

Hello,I have a Razer Viper V2 Pro that I have been using for about a year. Suddenly, Windows stopped recognizing the mouse wirelessly. After troubleshooting, I believe the wireless dongle may have stopped working.The mouse still works when connected via USB, but I can no longer use it wirelessly.I would like to know if there are any possible solutions I can try to get the wireless connection working again. Also, does Razer provide replacement dongles for the Viper V2 Pro? If so, how can I request or purchase a replacement?Any help would be greatly appreciated.Thank you!

Hi there, my razer blade 15 battery is quite swollen and I don’t want to keep using it as I understand it’s a fire risk. Would be grateful if I can get some help to get a replacement from Razer directly, I have tried to look online but not sure if the ones I can find are trustworthy enough.Thank you!

I’m experiencing the same thing that many others are experiencing with this keyboard as seen below.I am experiencing what appears to be the same issue reported by other Huntsman V3 HE users after the latest firmware update.Device: Razer Huntsman V3 HE Magnetic Tenkeyless 8KHzSerial: SI2615G17701545Issue: keyboard intermittently stops sending input. RGB lightingcontinues working normally. Occurs in any application.Troubleshooting already performed (issue persists in all cases):- Firmware confirmed at latest version: the RZ03-0592x standaloneupdater reports "You already have the latest firmware and noupdate required". Fault occurs on current firmware.- Device remains fully enumerated in Windows during failure(all 23 device nodes report status OK, no error codes).- No USB/HID events logged in Windows System log during failure.- Reproduced with ALL Razer software uninstalled (Synapse 4 andChroma removed, zero Razer processes or services running).- Not recovered by cold reboot (Fast Startup

Hi I do not up the page for registration 7.1 Surround Sound code

Hello, my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz is having issues where I lose ways for any key input at random times after the September firmware update. The lightning still works fine.When can we expect an update containing a fix for that?

Hi Team,My chair's legs have started to fail and warp and was just wondering how much replacement would cost. I don’t mind paying, I just need to know where to order and how much it will be? Thank you for your time and support in advance! 🙏🏼

hello so i just bought a razer viper v4 pro from a shop that is popular in my city and a lot of people say they got legit stuff I have the serial number and wanna ask the official razer support to confirm if its in its database or legit heres the serial n. PM2618U [removed by moderator] 00