Unanswered questions

Hello,I believe that after the latest firmware update, my keyboard is presenting the following issue:It is working normal, and suddenly doesn’t register any keystroke. The RGB lightning it’s still cycling, indicating the keyboard has power. Yet, any key you press doesn’t do anything. It’s after I unplug it and plug it again that it goes back normal.This cycle repeats every 1-2 hours or so. It’s very annoying. What I’ve tried (with no luck):Uninstalling synapse app and stick to the web version. Disable the Power Management thing on device manager for each device. Make sure it’s on USB 3

I cant even remember when or where i exactly bought this keyboard, but recently i moved to the next town over and recently the razer app has not been automatically signed in and my chroma pattern has not been playing which makes it really hard to see certain keys, so i launch the app only to figure out my device has been flagged as stolen in the razer system, this is my product i bought, and i dont have proof of purchace cause of how long its been, if anyone can point me in the right direction to get help id very greatly appricate it.

How exactly is this helpful???This looks terrible.  Yes I know the keybind requires Synapse, I’m ALREADY IN SYNAPSE. If it ain’t broke… DON’T FIX IT

Hello,I’m looking to purchase an RC30-0378 USB-C wireless dongle for a Razer Barracuda Pro (RZ04-0378).I recently purchased the headset second-hand and it is in excellent working condition, but unfortunately the original wireless dongle was not included.The original transceiver information shown on the product box is:Model: RC30-0378P/N: RC30- [removed by moderator] I am located in the United States.Could Razer Support please check whether this replacement dongle is currently available for purchase in my region?I can provide the headset serial number via PM for verification.Thank you!

I gave the card as a gift but I was told it didn't work properly  

My Blackshark V3 does not charge with its own cable that came in the box.During the first few days it charges with its own cable normally. But then I had to plug the cable into a different motherboard port to charge it. And now changing motherboard port isn't working either. I have to charge it with some other USBC cable.When I connected its own cable the indicator light flashes once in bright green and then nothing but with any other USBC cable it charges normally while blinking the indicator light.So far I only used another Razer USBC which came with my mouse to charge it.Is this normal? Should I claim warrant?

We have at least 4 out of a total of 40 Razer Blade 18 laptops with RTX 5090 GPUs that occasionally experience the same issue: the display suddenly goes black and the laptop shuts down completely without going through the normal shutdown process.What could be causing this? The exact same problem occurs on all four affected laptops.

Synapse 4 will not save profiles to the Joro onboard memory via USB or 2.4G. Opening Synapse 4 will:reset any profile customisations made directly on the keyboard via FN+Ctrl shortcuts when running on 2.4Ghz, stop multimedia keys (regardless if you hold FN or not) from working until you toggle the “Function Key Primary” setting, or close synpase

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed motherboard on my PC (for unrelated reasons). This also means completely fresh USB ports.

Device: Razer Blade 16 (2026)Software: Synapse 4Issue summaryActivating or switching any Blade device profile in Synapse 4 forces the laptop's actual performance state to Performance Mode, even when the target profile is explicitly configured for Balanced Mode. This is not only a UI display problem: CPU package power, GPU TGP and fan behavior all change to the Performance state.The trigger is profile activation itself. Linked Games makes the issue easier to notice because launching or focusing a linked game activates its profile, but Linked Games is not the root cause. The same behavior occurs when switching profiles manually in the Synapse UI.Minimal reproduction1. Set the Blade to Balanced Mode manually.2. Verify that CPU package power, GPU TGP and fan behavior match Balanced Mode.3. In Synapse 4, switch to another Blade profile.4. Ensure that the target profile is also saved as Balanced.5. After the profile is applied, observe that the machine is actually running in Performance Mode

cant login to it. i received activation code for me headset but cant login to my accounnt trough google. i tried to reinstall everything but no luck pls help

Hello Razer Support team. I bought new BlackShark v2 X headphones. When I try to register them on the website, it gives an error: "This product is already registered". The product is physically here with me. Could you please clear the old registration and send me a valid 7.1 activation code?* S/N: *Removed from public view** Product No: RZ04-03240100-R3M1

Hi, I have an Razer Blade 15 Advanced 2020 model with model number: RZ09-03305N53After I cleaned up my computer(cleaned out dust and applied new thermal paste), I get this prompt when booting "Secure Boot Violation - Invalid Signature Detected" , which makes me have to disable Secure boot in order to boot this. I don’t want to do this since I want to use Hyper-V with virtual machines which require secure boot.I attached pictures of the BIOS settings. Can anyone help me solve this?   

Everyone has that one dish they can enjoy anytime, especially when they want something comforting and familiar.What’s your favorite comfort food, and is there a particular dish you always go back to? I’d love to hear what everyone enjoys and discover some new food ideas to try.

Hi all,I may have found the laptop that checks all the boxes for what i want but wanted to ask for input from current users as well as anyone who has knowledge about the 2026 models.In terms of performance and reliability? How well do the 2026 models perform, and would it be safe to use the thin laptop mostly plugged in?Also, what is the longevity of the oled panel? I’m mostly going to be using an external monitor so I’ll turn the one on the laptop off but I’ll be gaming on the laptop when traveling. Whats the lifetime for the panel before it starts burning in?Thank you guys so much for your time!

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

I've been looking at the different features available across Razer keyboards, mice, headsets, and Synapse, and I'm curious what other users think could be improved.For me, software stability and how quickly settings sync between devices are areas that can make a big difference in everyday use.What Razer feature or software function would you most like to see improved in a future update? 

After buying two of these headphones, I run into the same issue. I tried all of the suggested fixes, and none of them work. I don't even know where to speak to actual support because they replaced it with AI. My headphones will randomly disconnect for a few minutes before saying power on, and working for the next 10-15 before the cycle restarts. I'm genuinely fed up with this just not working. It'll be fine the first couple weeks after buying, then this happens. Anything work for yall? 

Hello,I recently purchased the BlackWidow V4 Pro keyboard and am very satisfied with it. However, I would like to know how to configure custom commands for the command dial located at the top left of the keyboard. Specifically, I want to create custom modes tailored to the games I play, the websites I use, and other applications. Could you provide guidance on how to set this up? I would greatly appreciate a clear and concise explanation.Thank you!

Hello Razer Support,I am experiencing an issue with my Razer BlackWidow V4 Pro 75% regarding the 4000Hz wireless polling rate.Device information:Keyboard: Razer BlackWidow V4 Pro 75% Connection: 2.4GHz wireless Keyboard firmware: 1.03.00.00 Razer Synapse version: 4.0. [removed by moderator] Issue:When Razer Synapse is completely closed, I can set the keyboard to 4000Hz using the keyboard's OLED display, and the setting remains at 4000Hz.However, as soon as I launch Razer Synapse, the polling rate automatically reverts to 1000Hz.If I try to select 4000Hz directly in Synapse, it briefly allows me to select it but immediately switches back to 1000Hz.I have already tried the following troubleshooting steps:Reinstalled Razer Synapse Updated the keyboard firmware Updated/checked the wireless dongle firmware Tested with the keyboard connected only through 2.4GHz wireless, with no USB cable connected Disconnected my mouse and its separate 2.4GHz receiver Set 4000Hz directly through the keyboar

Hi. I recently received this mouse as a gift from a friend. It worked perfectly until last night; while I was gaming, I noticed the scroll wheel had stopped working. I’ve tried all the solutions mentioned in previous threads. How can I fix this?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, it appears that I have lost the dongle that is needed to use the mouse. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model.  Any information regarding availability and the process to obtain a replacement would be greatly appreciated!

I have a Iskur v1 Black Edition that has damage to the arm rests. As it is no longer under warranty, the support link provided in several other posts doesn’t really help. Is there any way I could purchase replacement arms or arms from a newer model of Iskur if the bolt hole pattern is the same?

Meu fone  razer nari ultimate nao funciona mais o dongle, oque posso fazer e onde compro a peça caso seja peça de troca ?

I am using Synapse 4. The Keyboard cannot properly store any profiles locally. Every time when I restart the PC, profiles might not work or snap tap might be disabled. Then I need to open Synapse and press on using Synapse over the keyboards settings. When I select to use the keyboard settings and look at the profiles, it seems very suspicious that always the ISO DE specific keys never store the changed actuation points and possibly this could result in the entire profile not syncing? Other weird things are that the keyboard always stays on 99.27% storage space and this never changes. And a lot of times the syncing of profiles is stuck at 20% in Synapse. Is there anything I can do to have the keyboard remember the local storage and sync properly with Synapse?