Unanswered questions

I want to know if my item has been returnedIt doesn't say anywhere that it was returnedBesong is already here

I need a replacement dongle for my DS V2 Pro TKL as the original one has fried.I found another thread asking this same question that was posted 6 months ago. Razer HyperSpeed dongles are still out of stock.Is there any indication of when more dongles will be back in stock and is it safe to use this keyboard in wired mode while waiting to order a new dongle without damaging the battery?To which countries you ship replacement parts?

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!

Good morning, i was attending a LAN competition and i lost my Blackshark V3 dongle, could i kindly get this replaced ?SN: HN2618D38501944 Many thanks, John

Hello Razer Support,I'm having an issue with my Razer Huntsman V3 Pro Tenkeyless keyboard.While I'm gaming, some keys randomly stop responding. The only way I've found to fix it is to unplug the keyboard and plug it back in. Sometimes Caps Lock also gets stuck: everything I type comes out in capital letters as if Caps Lock is on, even when I haven't pressed it. This happens in the middle of games and makes the keyboard very hard to use.I updated the keyboard firmware today, and it is now on the latest version, but the problem is still happening. 

Subject: Call of Duty Warzone Failed Microsoft Azure Attestation — Razer Blade 15 (2023), RZ09-0485 Dear Razer Support, I am experiencing a persistent Microsoft Azure Attestation failure when playing Call of Duty: Warzone on my Razer Blade 15 (2023), model RZ09-0485, equipped with an Intel Core i7-13800H processor. My system consistently fails the game’s attestation process, resulting in restricted matchmaking. I have already performed extensive troubleshooting: * Restored Windows using the Razer factory recovery environment. * Verified that TPM 2.0 is present, enabled, and ready. * Confirmed that Secure Boot is enabled and Windows is booting in UEFI mode. * Ran the official Call of Duty Secure Attestation Wizard, which reported that the system was compliant. * Tested different network connections and both Steam and Xbox PC versions of the game. * Confirmed that the same Activision account works correctly on another computer. Despite these steps, the attestation failure persists.

Hello Razer Support,I have a Razer Blade 15 Base (Early 2021), model RZ09-0369, currently running BIOS version 1.00 dated January 4, 2021.Secure Boot keeps re-enabling itself whenever I disconnect the AC adapter, even though other BIOS settings and the date/time remain saved. I have also fully decrypted my Windows drive, so BitLocker is no longer enabled.The official support page lists a BIOS updater for the RZ09-0410 Advanced/Base variant, but I cannot find a BIOS updater for my RZ09-0369.Could you please confirm whether a newer BIOS or a Secure Boot recovery package is available for my exact model?Thank you.

I have a ps portal and as an audio output I can only use 3.5mm or sony’s own headset. I have BlacksharkV2 Pro and was wondering that if I could use a usb-c to 3.5mm adapter to connect my headset to it. Will it work?

I am looking for a replacement tilt / foot / riser or whatever it is called for my Razer huntsman v3 pro 8khz Keyboard.. I live in South Korea. I found some on another site, but I'm not really sure how trustworthy that is. Is there an official/trustworthy way of getting a replacement? Thank you!

Hello,I have a Razer Tartarus Pro and I’m using Synapse 4 (fully updated).I want to assign two different macros to a single key using the dual-function feature (light press = one macro, deeper press = another macro).When I select Keyboard Function, the Add Secondary Function option appears and works.However, when I select Macro, the Add Secondary Function option does not appear at all.This happens on all keys. There are no error messages.Is it possible to use two different macros on the same key with primary/secondary actuation, or is this not supported?I already tried updating Synapse and support suggested a clean reinstall, but this seems like a missing feature rather than a bug.Thank you for any help.

Hi, I submitted all the info to get this promo code but I’m still not receiving it in my email inboxes. 

Hello Razer Support,my Razer BlackShark V2 HyperSpeed USB dongle suddenly stopped working.The headset itself was working normally before the issue occurred mid-game without any changes to my PC or the headset.Windows detected the dongle in the Device Manager as:“Unknown USB Device (Device Descriptor Request Failed)”I have already tried the following troubleshooting steps:Unplugging and reconnecting the dongle Using different USB ports Uninstalling the unknown USB device from Device Manager Restarting the PC Completely shutting down and restarting the PC Testing the dongle on a second computer/laptopThe same problem occurred on both computers. Therefore, it does not appear to be a Windows-specific issue.The Headset is working fine when I connect it via cable.When I connect the dongle it shows a very feint green light for a second before going dark. Could you please advise whether there is a way to reset/recover the dongle or if I can replace it? Best regards

Hello,I've connected an external webcam to my Razer Blade 18 (2025). Unfortunately, the webcam continues to draw power even after the laptop has been shut down, whether it's connected via the USB-A or USB-C port. As a result, the camera stays warm all the time. I haven't found a setting in either Synapse or the BIOS that allows me to disable one of the USB ports. Thank you for your help!

Chegou meu mouse novo ontem, dia 08/10/26 até então usava um deathadder essential desde 2018 e nunca tive problemas com o razer synapse antes. Coloquei o usb do mouse no pc, o mouse foi detectado só que quando fui instalar deu Falha de instalação, então desinstalei o razer synapse e instalei novamente, ou pelo menos tentei pq não saiu nem da primeira tela, agora o razer synapse nem abre, só fica em Falha de instalação e eu nem consigo configurar meu mouse.

I’ve been looking and I can’t find one on your website my dog ate mine and I kinda need one 

Hello Razer Support,The detachable microphone on my Razer Barracuda X (2021) has stopped working.I’m very happy with the headset and its otherwise in great condition. I’d very much like to simply replace the  mic if possible.Product: Razer Barracuda X (2021)Product Number: RZ04-03800100-R3M1Country/Region: New ZealandCould you please let me know how I can get a genuine replacement microphone for this model?Any help is greatly appreciated. Thank you!

Hi, I’m looking for a replacement mic boom,, my existing one has lost its ability to hold its position.    My model number is RZ04-0453. thanks 

I haven’t logged on to my razor account in a while but I have noticed that my old phone number is still in my details and I need to change it because of 2FA please help me

I wanna help. 30min ago i register my new device, but code for 7.1 sourround sound didn’t arrive in my email. I try to use https://mysupport.razer.com/app/self-help/surround-sound/index, for re‑sending code to my email. I see my registered device, but when I click on them, I get a message : Please register your device to continue with your surround sound code request.how i can get my code, becouse when i use “register your device”, he is says - your device is already registered.btw device: Razer kraken kitty v2 bt

Hiya, A week or so ago, my wireless adapter for my Razer Viper Ultimate stopped working, consistently turning on and off over and over again. I decided to go on eBay and buy a replacement dock and adapter, as razer doesn’t sell them. First time using them, it was perfect. I paired them and it was all good to go.But I cannot get it to work since then. I have tried firmware updates (which always get stuck on 40% and show no device version) I have tried pairing constantly, reinstalled all razer drivers and synapse. One day I was able to get it work, and then the next not at all. I don’t even think it’s the adapter itself, as I have gotten it to work, I just have no clue why the firmware isn’t downloading or why nothing is pairing. Thanks.

Hey Support and Community, my Naga just “died” today. It suddenly stopped working and only got recognized as a USB-hard drive with a firmware.bin inside.As far as I’ve read from other manufacturers apparently you need to hard reset the device (press LMB+RMB+SWB while plugging in with Razer Mouses) and giving the mouse a new/working firmware.bin file.I tried the aforementioned reset but seemingly did nothing, but I'm still missing the File. Maybe you can help me out.I also made a Ticket and wrote a PM to razer.sushi.boi hoping something helps me faster. @.@ SincerelyMaxi

Like the tittle says, im having lag dragging a rectangle in ninjatrader. The rectangle doesnt lag with the laptops touchpad. already updated tongles and mouse firmware. I also tried an old mouse with tongle and the lag dissapears in ninjatrader. So its definitely something with the deathadder, i also tried differents polling rates and nothing. What can i do ? Thanks P.S: only happens with rectangles, with triangles, elipses, etc. No lag. Theres nothing wrong with ninjatrader because with the old mouse worked perfect

Hello, I use a Raza Naga Left Handed Edition and 3 days ago an error came up saying “CRP disabled” and the mouse was not detected at all by the laptop & the RGB lights were off. I searched the internet and it says the CRP is a firmware on the mouse board and needs a flash of a new firmware. I looked at the Razer website and there is no firmware for the Naga Left Handed Edition. Where do I get the firmware for the Naga Left Handed Edition? Thx.

I am a left-handed user and my Razer Naga Left-Handed Edition (Model: RZ01-0341) is currently bricked. It is no longer recognized as a mouse by Windows or Synapse; instead, it shows up as a mass storage device named "CRP DISABLD".I've already tried the following without success: Hardware reset (holding L+R+Scroll while plugging in). Testing on different PC ports (direct to motherboard). Using the official Razer Firmware Updater (the tool does not detect the mouse because it's in bootloader mode). Since this is a specialized peripheral and critical for my daily work, I urgently need the recovery firmware .bin file to manually flash it back to life, or a direct link to a recovery tool that supports the RZ01-0341 in this state.If any moderator or community member has the correct firmware file, please let me know.Thanks for the help!

So, I’m not entirely sure what did happen with my headset. I was playing games last night with some buddies and it worked perfectly fine, I got off and left my computer for maybe 30 minutes to 1hr and suddenly my Blackshark headset is just not getting any audio even while acting connected, same for the microphone not sending any audio out. I have them set up using the Hyperspeed dongle on my PC, and they work fine bluetoothed to my phone.Its going so far as to not even let me update the firmware on the device, which shouldnt even be that out of date (been ~2mo), acting like the dongle isnt connected. I’m not as savvy as I should be with tech, and any help would be appreciated.