Everything on the Chroma Mug

Discussion in 'Razer Gold & Silver' started by Xereneosa, Jun 27, 2017.

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  1. Xereneosa

    Xereneosa New Member

    Hi all,

    I will be able to redeem my Mug Holder today but I am just curious to know if in like 1/2 years Razer will start selling these Mug Holders in stores? Or, are these Mug Holders going to remain zSilver exclusives? (I personally would prefer that the Chroma Mug Holders remain zSilver exclusives because I have been grinding for one since March and it would be kind of a let down to find out that later down the line people can just easily buy these as if it were just another normal Razer item).

    J017Rogue likes this.
  2. J017Rogue

    J017Rogue Well-Known Member

    I don't think there's any way to know - usually the exclusives stay exclusive but sometimes (like with the razer necklace contest) they end up just being put up on the store.
    Xereneosa likes this.
  3. Jenjar

    Jenjar Well-Known Member

    Doubt they would be sold in stores, The mug is one of the main items used to promote the ZSilver and ZVault system in general, And i know a fair few people start to use the system and buy games with ZGold just for the mug.
    It could stay, Since the ZSilver ones don't have a limited number according to people who got them already. They still may be on a stock of a few thousand though, You never know.
    J017Rogue and Xereneosa like this.
  4. NerfDaTenshi

    NerfDaTenshi New Member

    Mmm, I'm curious too o_O
    Xereneosa likes this.
  5. TheWill42

    TheWill42 Active Member

    I think the community would be pretty mad if the mug went for sale to the general public.

    We bought into the razer ecosystem very hard to earn our zSilver for that exclusive reward.
    Predator5 likes this.
  6. Razer.WolfPack

    Razer.WolfPack Administrator Staff Member

    Your best bet on getting the Razer Mug Holder? Rack up Razer zSilver and get it before they run out on the rewards page. Remember to check out where you're able to spend Razer zGold on as well to maximize the value you get out of Razer zVault.
  7. Carollzinha

    Carollzinha Active Member

    I was so damn happy because I finally did reach the 100k zSilvers and would be able to redeem the Mug Hold but had a not nice surprise after claiming for it.. my zSilvers disappeared and they gave me a code. I went to the website they asked me to, placed the order for 1 Razer Mug Holder and after putting the code that Razer gave me it shows 0 in the total to pay but forces me to log using my PayPal (credit card won't work). After leaded to my PayPal account it ask me to pay 219.99‎€..
    Is that a bug or a really bad joke from Razer side? Yeah I understand it is a L33t holder but they should not say "free" if you are going to pay a half of your minimum wage to have it.

    HrMystik likes this.
  8. .Surf.

    .Surf. Well-Known Member

    In your case i would seek some help from the support team. I have seen a similar case and i think this was they way that worked through it aswell.
    Carollzinha likes this.
  9. Carollzinha

    Carollzinha Active Member

    So it really makes no sense.. if you are using your zSilvers to BUY the Mug Holder why you have to pay around 250 bucks for it? They really should tell it before we use our zSilvers to get that fake coupon
  10. PT.Singer

    PT.Singer Jedi Master

    You don't actually have to pay that much for it. In fact, you're still going to be paying zero for the Mug Holder. Usually, there's a discount that applies with the code, and that brings the total down to zero (as shown in your first image), and then you have to pay shipping. For some reason for you, there is something going on when using PayPal and it's not passing the discounted amount to the PayPal servers. I also don't see a shipping charge at all, which is strange.

    Definitely contact Razer Support about this.
    Carollzinha likes this.
  11. Carollzinha

    Carollzinha Active Member

    Yeah I sent them a ticket about this.. I also don't think that's right but I am so damn frustrated with this situation.. all this time working for the zSilvers and you remember how many times I said I was hopeless of reaching the 100k in time for the holder yet I did it and this happen.. man, no words to express my feelings right now..
  12. Destrok

    Destrok Well-Known Member

    Its a bug, several people seem to have encountered it. You will get your mug don't worry, once support gets back to you they will get everything resolved.
    Carollzinha and Xereneosa like this.
  13. Xereneosa

    Xereneosa New Member

    Destrok is correct. I had this same problem aswell and support resolved it within 2 days.
    Carollzinha likes this.
  14. Carollzinha

    Carollzinha Active Member

    I am glad you could get your Mug.. As you had the same issue you know how frustrating this situation is..
    My only doubt is if Razer Mug Hold run out of stock while they are checking this issue.. will I still be able to have to, I will have my zSilvers refunded or I will be loosing both? Any idea?
  15. Avaddov

    Avaddov Active Member

    So I just managed to score the voucher code for the chroma mug, but whenever I put it into the promo code field, I get an error that says "Voucher is Only valid for following products: Razer Chroma Mug Holder - FRML Packaging."
    How do I fix this?
  16. Destrok

    Destrok Well-Known Member

    If the mug runs out of stock, which I doubt will happen in the next couple days, I am sure you would be refunded your zsilver. But don't worry, I am sure you will get your mug once support gets back to you!
    Carollzinha likes this.
  17. Avaddov

    Avaddov Active Member

    I figured it out.
    I had to do it via my email.
  18. MaskedMous

    MaskedMous New Member

    I wanted to use my redeemed code as well but to me the page only refreshes and the price stays the same, no discount. Already sent a ticket about it, kinda frustrating when you know the mugs are limited.
  19. Carollzinha

    Carollzinha Active Member

    This is exactly how I feel LOL
  20. GearTuga

    GearTuga New Member

    96.5K here going for the mug, im from europe too and i hope that don't happend to me aswell.
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