(How do I refund a zSilver purchase?)

I wanted the 27,000 Goliathus mouse pad but I didn't know there was also shipping (I've been saving up for a bit so wasn't really paying attention.) I saw it below my code that it said I can refund the zSilver purchase, but I just wanted to double check with Razer Insider.

 

I don't know if you can get a refund in this case...
Try to contact Razersupport, and describe your situation.

 

Last I checked, in the zVault / zSilver terms and conditions it says we are responsible for shipping cost, and that redemptions are not refundable.

You're not likely to get any different info here, so indeed contacting support from your zSilver page is your only chance at what you want.

 

I don't think you can... in Terms and Conditions it says:

• All vouchers obtained are non-exchangeable, cannot be refunded or exchanged for cash or other services.

 

You're outta luck. It's written out about 4 times on the page where you redeem it. I know we all are in the habit of not reading any Terms and Condidtions but you really should be for important things like this. It's pretty obvious there is no refunds and you pay shipping, sorry.

 

Whatever they say, try your luck with the Razer support, mate.

Or you could save up for another item over *insert amount here* to qualify for free shipping.

 

awww, okay whatever, I'll probably just pay for the shipping then. Thanks anyway Razer Insider community, you guys are the best

P.S. I saw this thread after I read the replies on mine
https://insider.razerzone.com/index...ive-nice-things-but-still-do-it-anyway.25096/

 

Adding extra information: you will not be able to be refunded even in zSilver.

Source: https://zvault.razerzone.com/help