(How do I refund a zSilver purchase?)

Discussion in 'Razer Gold & Silver' started by biglizard0, Sep 13, 2017.

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  1. biglizard0

    biglizard0 Member

    I wanted the 27,000 Goliathus mouse pad but I didn't know there was also shipping (I've been saving up for a bit so wasn't really paying attention.) I saw it below my code that it said I can refund the zSilver purchase, but I just wanted to double check with Razer Insider.
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    I don't know if you can get a refund in this case...
    Try to contact Razersupport, and describe your situation.
  3. OneTreadLife

    OneTreadLife Well-Known Member

    Last I checked, in the zVault / zSilver terms and conditions it says we are responsible for shipping cost, and that redemptions are not refundable.

    You're not likely to get any different info here, so indeed contacting support from your zSilver page is your only chance at what you want.
  4. I don't think you can... in Terms and Conditions it says:

    • All vouchers obtained are non-exchangeable, cannot be refunded or exchanged for cash or other services.
  5. ARMOR_152

    ARMOR_152 Well-Known Member

    You're outta luck. It's written out about 4 times on the page where you redeem it. I know we all are in the habit of not reading any Terms and Condidtions but you really should be for important things like this. It's pretty obvious there is no refunds and you pay shipping, sorry.:smile_:

    Predator5 likes this.
  6. Cpt_Disappointment

    Cpt_Disappointment Well-Known Member

    Whatever they say, try your luck with the Razer support, mate.

    Or you could save up for another item over *insert amount here* to qualify for free shipping.
  7. biglizard0

    biglizard0 Member

  8. No_GT31

    No_GT31 Well-Known Member

    Adding extra information: you will not be able to be refunded even in zSilver.

    Source: https://zvault.razerzone.com/help

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