Razer Kraken 7.1 Chroma Cutting Out

Discussion in 'Razer Support' started by KinaKitty, May 3, 2018.

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  1. KinaKitty

    KinaKitty New Member

    If I'm watching youtube/twitch my sound is fine. I could watch them for hours.

    As soon as I go to play a game my sound starts cutting out and playing through my pc instead.

    At first it wasn't very often but now it happens like every second anyone else talks.

    Please help!
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yo! Do you notice any change in how your headset is being detected by your computer when this happens? Also, what games have you tried that got the same issue?
     
  3. KinaKitty

    KinaKitty New Member

    I mean not really? Tbh I have always had problems with razer stuff in general lol. Like I frequently have to change USB ports on their items. But mainly the headset. Also I play Overwatch and Fortnite. It’s really bad on Fortnite. Overwatch it doesn’t do it as much.
     
  4. KinaKitty

    KinaKitty New Member

    Just got on my computer today. No sound will come out of my headset even though it says it's connected.
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    How does your headset appear on your device manager? Would appreciate it if you could post a screenshot.
     
  6. KinaKitty

    KinaKitty New Member

    Update. I downloaded the new Razer Synapse. The version 3 one. And it doesn't show my headset in there. I even changed USB ports. Here are all the screenshots I took. If you want more I'll need specifics cause I really don't know anything about computers :')

    Device Manager
    Razer Syn
    Sound - Shows up that its using my headset
    Troubleshoot
     
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Kraken 7.1 Chroma isn't supported by Synapse 3.0 yet so you will need to have both versions of Synapse running. Also, I sent you a PM so we can further isolate the issue.
     
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