Razer shipping

Discussion in 'Off Topic Chat' started by Matthew sword, Oct 5, 2016.

?

Is the customer support lacking lately?

  1. Yes

    35.7%
  2. No

    42.9%
  3. Sometimes

    21.4%
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  1. Hello everyone. This is my first post and I'm just trying to get some information from the community as I've found it extremely difficult to get any if any information from razer. I placed my first razer order on October 1st 2016 for the new razer blade stealth. It's been basically 6days.almost a week with no idea of what's going on and no shipping conformation. I'm just wondering if this is normal for razer? I've bought several gaming laptops and hardware for a lot of companies and have never had to wait this long to have a item shipped. Im not trying to hate or talk about bad about anyone as I've always watched YouTube videos and everyone big seems to praise them for their customer support. I'm just a little confused. At this day and age I've never experienced such a difficult time trying to reach a company for order questions and surly never have had to wait almost a week for a product to ship that wasn't labeled on back order or out of stock. Especially when u are spending over 1000$ Looking for some insight. Should I cancel my order and just go a different route? I'm not waiting two weeks for a laptop when I can order from asus or msi and have it two day shipped. Thank you guys in advanced!
     
  2. PlatinumC

    PlatinumC Active Member

    It's not the first topic about it right now, I think it's because they sold out fast so they are lacking both in product and manpower at the moment.
     
  3. So they are actually sold out??? I wish they would have told me that or labeled it as such... If they r sold out I'm canceling my order for sure. I'm gonna send one more email to ask specifically if they r sold out
     
  4. PlatinumC

    PlatinumC Active Member

    I only said I think, I saw it mentioned in another topic with a similar issue.
    So do not take my word for it.
     
  5. Ohhh OK got Ya. Tyvm for you response! Wish me luck!
     
  6. PlatinumC

    PlatinumC Active Member

    GL GL. You may also check resellers (you can find the stores locally or on Razer website), maybe someone else has it in stock if you are planning to cancel the order.
     
  7. GreenChris90

    GreenChris90 Active Member

    Yes, I was going to say this. They mischarged me for around 30 bucks, contacted Fedex and they said that it's Razers problem, as it should be. Then Razer says that it's not their fault at all, and that it's my fault, as I didn't read that there are "additional fees". Paying 45 bucks to fedex for a 65 dollar order doesn't make sense to me.
     
  8. Remamian

    Remamian Well-Known Member

    Just got myself a keyboard, and running into the same thing. There is only 1 shipping option on checkout (free shipping, i couldn't choose anything different or faster)
     
    John1223 likes this.
  9. Yea well I finally got my order. We'll kinda. I got shipping notification today at 6am when I was asleep. So it took them five days to get me shipping confirmation. Then I found out it requires a signature. Witch I was not told or aware of until 11am when I read this email. So I go to check my mail and have a sticker saying they missed me and I have to wait till 5pm to get my package. If I had had shipping confirmation earlier I could have made sure to be up and here at the specific time. Oh I forgot to mention that it was shipped Tuesday. 3days before I got a email saying so.... I'm going to be making a review of this product and explaining that the customer service experience is not worth however great this laptop is. No excuse for this at this day and age.
     
  10. PlatinumC

    PlatinumC Active Member

    It indeed does sound like poor service/experience, and I cannot confirm how it is normally. Even though I own (and have owned) alot of Razer products, I have bought them locally.

    Also it sounds like FedEx is also to blame, so not all fault lies on Razer Customer Service.
     
  11. GreenChris90

    GreenChris90 Active Member

    Yeah if they could do anything, its to stop using fedex. Here in Canada, canada post is cheaper, and the best for canadians (from my experiences) If they could up the customer support to be like amazon, I'd buy more from them. The timing is also very bad, as they come at 12, and most people are at work/school then
     
  12. kajira

    kajira Mother of Gaming

    I'm not sure that Razer has ANY control over the shipping options, the shipping costs or the times in which items arrive when they are delivered by the shipping company.

    Keep in mind that Razer uses Digital River to process everything, once the item is leaving the Razer warehouse it's all in the other company's hands from there on. Then once it leaves DR's hands into the shipping company everything is 100% on them. We can't really blame Razer for issues with the other contractors. The only option they would have would be to switch contractors, but that is most likely more trouble than it's worth at this point in time.
     
    John1223 likes this.
  13. revas

    revas New Member


    I ordered my RBS on September 27th and I still haven't gotten shipping.

    Also I think it's 100% OK to blame Razer as it's their store that I'm ordering their products from. It's their customer service reps who told me it would ship last week. Why blame DR? is Razer contractually required to use them or could they use another contractor to better facilitate getting the products people bought into their hands ?
     
    John1223 likes this.
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